Suleiman M
Google
First things first, and before anything else is mentioned, I would like to say a huge, heartfelt thank you to Berta from the reception team.
We came to Budapest on vacation to celebrate my wife Sujood’s birthday. We did not inform the hotel in advance and did not request anything special. Yet Berta noticed that it was her birthday, and when we returned to our room, we were genuinely surprised and deeply touched. She had arranged a complimentary gift with wine and fine chocolates, along with a beautiful birthday card and a warm personal message.
This thoughtful and unexpected gesture meant a lot to us and turned the celebration into an unforgettable memory. Berta is exceptionally kind, caring, and professional, and she truly represents the essence of genuine hospitality.
Now about the hotel itself — our stay at Hotel Moments Budapest was absolutely wonderful. The hotel is extremely clean, classy, and elegant, with a welcoming atmosphere and excellent facilities. Everything is very well maintained and thoughtfully designed, making the stay comfortable and relaxing.
A special mention also goes to the breakfast — simple yet incredibly delicious. There was a very good variety of freshly made food, high-quality ingredients, and everything was consistently tasty and well presented. It was the perfect way to start each day.
Overall, we were extremely satisfied with our stay. Thanks to the outstanding service — especially from Berta — Hotel Moments exceeded our expectations. We highly recommend this hotel and would happily return again.