Hotel Madera

The hotel is very near DuPont circle, which makes it convenient to get around and there are great cafes nearby. The receptionist is polite and friendly and the restaurant (Firefly) is pretty good too. I would just note that the room is spacious and the heater is pretty good during winter. There is a thick layer of dust on a number of surfaces, so it’s evident they only clean the essential areas and not the entire room.

upon arrival we were greeted and the lady at the front desk was dealing with an unruly guest. the guest was complaining about missing dinner reservations due to a delay in the valet bringing her car. i feel the hotel staff handled it very well, she was calm and patient with the unruly guest. we checked in smoothly. the room was decent size but i noticed a large wad of hair in the shower stall. i told the staff member that i ran into on my floor and he said housekeeping was gone for the day and could tend to it in the morning. (we checked in around 6 pm) this did not work for me as i was only staying one night and would be gone prior to housekeeping being able to clean it. so unfortunately, i cleaned it myself. i was disappointed after experiencing that and it made me question the cleanliness of the entire room and hotel. i didn't have any other issues after that, cleanliness or otherwise. i reported the issue to the front desk upon checkout. they did not credit my account or anything but were apologetic about the situation. not sure if i would stay again because cleanliness is very important to me. oh and the scent they used in the hotel and hotel room was very strong. not very pleasant for the two pregnant women on the trip.

This is our new favorite hotel. The room was large and beautiful. There was definitely enough room for the three of us. The bathroom was huge and comfortable. We all agreed that it was the best shower ever. It was wonderful having robes to use during our stay. The little teapot in the room was perfect. It was great having that little kitchenette area and a nice closet area with a safe. The beds were very comfortable. The front desk staff and valets were kind and helpful. The service was consistently outstanding. It is important to us that toiletries are all excellent and vegan friendly, and they were. The location was perfect! We had easy access to the metro trains and buses. Truly everything we needed was nearby. The neighborhood is safe and beautiful. The place where we used to stay in DC has closed down, so we are grateful to now have this place that will be our regular stay.

Great place and location! Staff were very helpful! Rooms were clean, much bigger than I imagined, and the place was quiet. Everything is within walking distance. Filtered and sparkling water on every floor. It’s a great gem in downtown DC. We will stay here with every visit to DC. Would give a 10 out of 10 if I could.

The room we had was perfect until the morning time rolled around and house keeping was making so much noise right before 6:00am. Our room was right at the end of a hallway and had the cleaning closet right next to it. We heard two men joking and laughing, we could hear the women coming in and out of the door and moving equipment. With signs posted asking guests to be quiet from 10:00pm to 7:00am I was shocked to hear the employees being loud themselves. We checked out early and drove home to get a nap in because being woken up so early was not fun! Otherwise the hotel was great and it was a decent overnight trip.

This is my first time staying at this hotel and I can honestly say I love this place. The room is neat and smells great. The amenities are top notch and the staff are extremely friendly and willing to help. What I will say that please be prepare to pay a large price for incidentals and fees that are combined totaling $334. I'm only saying this because of my experience, and I don't want people to not be able to stay at this lovely place. I had a great friend who help me with the fees but please don't let that amount discourage you, I will stay here again. Even though kids can stay here, this place in my opinion is best for couples.

Big rooms but BAD customer service and billing We booked two king suite studio rooms at hotel Madera to be the hub of our wedding weekend in DuPont Circle. Pros: rooms are spacious and clean. Cons: *terrible experience during check-in. Waited until 5 pm to get keys to both rooms, check-in is supposed to be at 3pm. The wait made us late to our own Welcome Dinner. *Well in advance, we requested rooms to be on the same floor due to our wedding preparations, they gave us rooms at floor 3 and 9 (not ideal). Manager did not seem apologetic about any of it. *Parking is abnormally expensive for the area. *They charged our cards twice for each room. *While waiting for our rooms we watched another couple get there to check-in and be denied a room because “it was cancelled 2 hrs prior to their arrival” and “should have gotten the message the hotel sent them” Had high hopes for this hotel but the careless inadequate customer service left a bad taste in our mouth during the happiest weekend of our lives.

Although this is a decent hotel in a pleasant neighborhood, we experienced issues with the billing that the hotel was not willingly open to correcting, that led to a lot of frustration for us. We booked a stay for four nights with breakfast included. When we received our final bill, we had been charged again for the breakfast. We were assured upon checkout that this would be reviewed and corrected, but nothing was done. It took multiple phone calls and emails to finally receive a partial credit. I recommend thoroughly reviewing your bill and confirming that you haven’t been overcharged or double charged by this establishment. Reviewing other reviews for this hotel, it seems that others have also had issues with billing.