Hôtel La Maison Champs Elysées

Pros— 1. Marriott points can be accrued here. 2. Front desk and breakfast team are super friendly as is the porter. The people were very nice. 3. Location is very convenient. 4. Breakfast options were varied. The omelette made to order was delicious. Cons— 1. The big one here is the room. They don’t feel aligned to the 4 star rating of the hotel. The rooms feel like something you’d experience in a shabby Airbnb. The curtains are flimsy. The light fixtures are falling apart and flimsy. And the bed lights are meant to be ceiling lights and the cables are just wrapped around the lights and they are clamped onto the headboard. Overall the look isn’t one that exudes 4-star. (And isn’t at all comparable to the Design hotel rooms in the Athens outpost.)

I had a fantastic stay at this hotel! The location is perfect. The staff were incredibly friendly and welcoming. What truly stood out, though, was their outstanding customer service. After I checked out, I realized I had left something behind in the room. I contacted the hotel, and they went above and beyond to assist me by promptly sending my forgotten items back to me. A big shoutout to the Guest Relations Manager who handled this for us—she was amazing! I highly recommend this hotel to anyone visiting the area.

I was impressed from the moment I arrived. The staff was very friendly, and the rooms, lobby, and bar were beautiful! The staff helped make reservations, gave us recommendations, and was very responsive to our needs. The hotel is in a great location, close to great restaurants, shopping, the metro, and Grand Palais. Will be returning for our next trip.

It’s maximum four stars hotel. Easy to find about the same price hotels with real 5 stars service. Old telephone didn’t work in my room( idk why) a temperature in room was cold and impossible to make it warmer even tho an AC worked 25C. Small food menu, no room service at night, maybe during the day ( I wish I was able to make calls) 2 small beds moved together. But, good location and bathtub. At the moment I stay in different hotel which maybe 40 euro more per night but it’s real 5 stars and also good location.

The rooms were much larger than we expected and hotel was beautiful. However, the best part of the stay was all the wonderful staff! The restaurant, desk and doorman were all so kind and welcoming! Will definitely stay here next visit to Paris

I had an amazing stay at this hotel! The staff were incredibly friendly, attentive, and went above and beyond to make sure everything was perfect. The service was outstanding, and every detail was taken care of with such care. The facilities were clean, comfortable, and absolutely top-notch. I can’t recommend this place enough—definitely a fantastic experience!

A tired, underwhelming hotel that absolutely does not deserve its 5 star rating. Rooms are battered and is desperate need of decoration, beds are uncomfortable and feel old, also no water pressure in the showers. |Nothing in the room minibars (well, except the 2 bottles of water), no iron/ironing board or information ref getting one, noisy construction outside window from 6:30am . . . you get the picture.|All of the above a real shame as the staff and location are excellent and they are simply let down by terrible facilities and management. |This is now a property that sits in the wider Marriott portfolio and as such a traveller expects the basic at least - comfortable bed, good water pressure/shower, iron in the room! ||I’m told there is a refurb coming, at some point, but until then I would advise people to think twice before staying here. A hotel of last resort! (Or picked as they perhaps start offering a very attractive rate to make up for the shortcomings).

As a Gold Elite member of Marriott, I requested an early check-in for 1:00 PM ten days in advance, as I was arriving from an 18-hour flight. My request was confirmed, and I received seven emails saying, "We are expecting you," but the room was not ready until after 4:00 PM.||||When requesting a late checkout, there was also no willingness to accommodate my request. While I understand it is subject to availability, there was no effort to be flexible.||||The heating was consistently insufficient, making the room uncomfortably cold. The shower was poorly designed—it couldn’t hold itself up, and the hose awkwardly crossed through the cubicle.||||The worst part was the night I returned late from work (10:30 PM) and found the hotel restaurant closed. I was redirected to the bar, which was supposed to be open until 11:00 PM, but they refused to serve me. I then tried to order room service, which is supposedly available 24/7, only to find that no service was available.||||I will definitely not return—overall, a bad experience.

This was my first time traveling to Paris where I had to book my own accommodations. As a Marriott member and the fact that this hotel is supposedly a 5 star hotel, I expected to ne staying at a nice hotel. Unfortunately, I was disappointed with my experiences here. Immediately when we went to check in, it took a couple of minutes to find someone who would be able to check us in. The layout of the lobby was not functional. Furthermore, I like my privacy. The computers at the front desk were below the counter with a transparent glass over it. Consequently, I could see not only my reservation/information but also other people's information. That is inappropriate and could even be a potential safety risk. Furthermore, some of the benefits that come associated with being a Marriott member (i.e. breakfast) were not included. The lobby appeared to be under construction. However, after checking in with the receptionist we learned that it was but that was just the style of the artist. We arrived before our room was not ready. We were able to check in and leave our bags while we went off to explore. After exploring ,we came back and our room was ready and the bags were already in the room. The room was simple, clean and what we needed. The bathroom was a little dated and i wish the glass door extended further. In addition, the toliet didn't flush well. We informed the staff and they said they fixed it but that was not the case. Unfortunately, there was no gym at the hotel. This was something that I didn't realize when I booked it. As someone that likes to workout, I was disappointed at this. Especially if this is considered a 5 star hotel. The location was good. In 15 minutes you could walk to many tourist attraction, which was nice. Overall, I was disappointed with my experiences here. The price I paid did not justify for the experience/amenities.

Awful hotel. Run down, rude front desk staff. The air conditioner in the entire building was "broken." Front desk staff told me they had mobile units they would try to get to my room "in a few hours." It was 78F outside and over 80 in the room. After finding some actual workers (housekeepers, not reception) they brought me 3 fans. The carpet was old and wet and had either feces or blood stains on it. The shower stopped working about 2 minutes into my first use. It smells very strange in the hallways. Oh! And they're trying to charge me €800 for one night! Whatever you do, NEVER stay at this hotel. I'm shocked it's in the Bonvoy network as one of its Design hotels. This place wouldn't make it as a truck stop motel on the side of a highway.

Location was great. Breakfast was great. Service was great. Check in and housekeeping and staff were great. Room, bed and bathroom and amenities were excellent. DALI, SAM, Fredric were all great. We felt safe secure and comfortable. Thank you!!! Highly recommend. Those croissants!!!!!

This hotel is in a fantastic location, right off the Champs Elysees. Great restaurants and shopping within a few minutes walk. The hotel itself is very nice and the rooms are what I consider standard for Europe. My only complaint, and the reason for the poor rating, is that their air conditioning was out in the entire hotel, and it was mid June. We were not told about it until we asked why it was do hot in our room. We weren't offered a discount, a meal, a drink, nothing. They just shrugged their shoulders and said "pardon." Not my experience with a 5 star hotel, especially one in the Marriott family.

Not a 5 star hotel Rooms small, tired and dark. Bathroom tiny. This hotel over priced and over rated. Marriott should be ashamed to call this a 5 star. Staff friendly and acknowledge hotels deficiencies

We are a couple with a 5 year old child as we clearly mentioned om the reservation before wr came here. We were accommodated in the room 211. The room is exactly on top of the terrace where they organised an event without even telling us ! They only had to do one thing. To call us and suggest to move on a different floor, in the morning. We came now in the room and the noise is unbelievable. My wife is trying to put him to sleep so evidently we cannot move now as it will take 40 minutes. Why did they give us this room if they knew they will have an event generating huge noise? Why they did not call is today to mention the event and suggest in the morning tk change the room? Why is this manager of the hotel still hired and not fired immediately? How come they gave us the room in the first place if they knew they will have an event this late on the next day ?!?!?!?! Why are the event people allowed to stay in the terrace to disturb the guests when they can simply organise inside without disturbing anybody?!?!?!!??? Worst management I ever saw in my life. This should be a 2 star hotel and the general manager should be fired immediately for making these basic mistakes. Extremely bad stay and bad experience. Do not use as a family choice. Stay away. I have videos where you csn actually hear inside the room how big the noise is. I documented everything.

This hotel is owned by the Marriott, it marketed as a boutique luxury hotel . It is a total waste of money and points. The rooms are tiny, smells like smoke, the faucets don't work, the shower runs out of hot water. There is no lobby, no atmosphere, black coffee cost eight euros, there is nothing special about this place. Honestly save your money.

Lovely hotel right next to the Champs Elysee but with a couple blocks in between so that the hotel is nice and quiet at night. The rooms were beautiful, average size but large enough that you didn't feel suffocated. What gave this hotel 5 stars for me was the service! All the front desk people were so friendly and helpful in recommending things to do for us tourists. I called earlier and requested a steamer for the room and it was there on our arrival. Also, my boyfriend and I got engaged our first night there and after finding out we were sent some complimentary champagne and nuts. They were also super helpful in assisting us with extending our stay a second night. Would definitely go back and recommend this to those looking for a hotel with ease of access to the main tourist areas but a quieter atmosphere.

Just a heads up.. don't stay here if you don't like your privacy invaded or things stolen. Housekeeping stole $400 from my purse my last day there when I went down for breakfast. I called the hotel to report this incident when I realized my money gone at the airport. They said they would call back but never did. Customer service also sucks. We asked several times for extra towels & soaps but they never catered to us. Water didn't get hot. Bidet didn't work. Bathrooms were super tiny. If I'm ever in France again, I'm avoiding this hotel chain & telling everyone I know to do so as well.

Gorgeous Boutique Hotel! Loved the styling as soon as I walked in by Maison Martin Margiela. The chic stark whiteness of the lobby waiting room, the angled mirrors, and of course the carpeted "wood panel" walkway leading to the elevators with the 3 beautiful chandeliers and fitting mannequins. Then of course you see the LED lighted Diamond in the Sky. The rooms were completely modern and tech savvy with ipod/iphone deck, and equipped with apple tv. The breakfast buffet in the restaurant of the hotel, La Table du Huit was perfect as well. I adored everything about this hotel and the location was near all the best shopping of course.

I loved staying here. The location is amazing! You can walk to Avenue Montaigne, the Champs Elysee and the Petite Palais. The interiors are simple, comfortable and minimal. The colour theme is black and white. Having breakfast in the room was better than in the restaurant I thought. The fresh juices were lovely! The size of the room and bathroom is comfortable with a full sized tub; perfect for soaking in after a long day of walking. The bathrobe is so comfy! The front desk staff is professional, worldly, and very helpful. I would definitely stay here again. Especially since it is within walking distance to my favorite lunch spot L'Avenue! And so close to all the great fashion boutiques.

Excellent choice for location with best staff service. Cigar lounge was awesome and you will love the rooms.

Great hotel experience! I'm an SPG Platinum member and have stayed at a lot of nice hotels, including others in Paris. The staff really went out of their way to help us. We were in the hotel for 8 days - work during the week and fun during the weekends. They helped with the many bags that we had for a conference booth and coordinating things. The hotel is an easy walk to all the sites that you'll want to see in Paris - very centrally located. It's next to the Gran Palais and the mid-point between the Louvre, the Eiffel Tower, and the Arc de Triumph. Will stay there again.

Awfull !!!we have been thieved in five stars hotel!!!no cameras in the hall,to see who did it!!!Spoiled birthday,no excuses;(((be careful,it could happened to you!!!