Marie D.
Yelp
We cannot figure out why so many people rant and rave about this hotel because we had a different experience. We booked this hotel based on a friend's recommendations and the great reviews on Trip Advisor, we stayed three nights and we were just not impressed. First, the positives, the hotel is in a great location, close to the museums, Vondelpark and Concert Gebouw, the lobby is cute and hip, the room was very quiet, and the beds extremely comfortable. The cons, we reserved an executive room and were surprised at how small the room was, also the bed was two twin beds pushed together. At breakfast they frequently ran out of items and when you asked, their standard response was, "We are all out", end of story. Also, we reported the batteries needed to be replaced in our room safe and they said they would get right on it, it was never fixed. We are puzzled as to the positive reviews of the staff, we just did not have that experience with the exception of one gentleman who was working an evening shift, he was terrific, helpful and friendly. When we checked in the woman at the front desk did not even greet us, she had a rather glum expression on her face, asked our name and basically handed us our card keys, we had lots of luggage as we were traveling in Europe for four weeks and did not ask if we needed help, did not explain anything about the property. Other personnel at the front desk were similar, disengaged when we asked questions of one woman she said they were short staffed and although she was polite, she said she was sent over from another property, was just filling in so she was not able to answer our questions. This hotel was not cheap, so not sure if we just happened to stay at a time they were short staffed and the regular personnel were out but I had higher expectations.