Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel

We arrived earlier than expected and there was an available room. The front desk was friendly and efficient. ||This was the quietest hotel we have ever stayed in. There was no traffic, no rude guests talking in the hallway, no slamming doors, no neighbor noise. It was amazing! ||The room was set up perfectly with a lot of space to move around. Extremely clean with hard wood floors. We used the adorable refrigerator and made in-room coffee each morning. The bed, pillows and linens were excellent.||We enjoyed the roof top bar on two nights and loved seeing Petco Park and hearing part of a Sublime concert. We walked to many local places and took a Lyft to Balboa Park and Old Town. More affordable than renting a car to park.

Had an amazing stay at this hotel! The staff was incredibly welcoming and helpful, always going above and beyond. The room was spotless, with comfortable bedding and great amenities. The location was perfect for exploring the area, with plenty of restaurants and attractions nearby. I especially loved the peaceful atmosphere and attention to detail throughout the property. Breakfast was delicious, and I appreciated the quick and efficient check-in/check-out process. Highly recommend for anyone looking for a relaxing and enjoyable stay!

The food service here and food in general was phenomenal!! Mia and Sergio were so attentive and constantly checking in if we needed anything. Their warm and friendly hospitality made this stay soooo much better! And Imani from the front desk was very sweet in helping us get checked in to our room. Plus the room service was quick to bring us any extra toiletries I was surprised. 10/5 stars!!!

Stayed during a busy conference which backs up the entire city so not unexpected that the stay wasn’t perfect, but was hoping for a bit more for the price. Checked in at 6 pm. I had ordered a king room, got placed in a double. I called and they said they gave them all out earlier…. I guess what you order and get aren’t the same thing? I have a thing for expectations. The room was clean. I can’t complain. Last night before turning in I asked about late check out. I was told it could not be requested until 8 am. I came at 8 and the front desk told me they were all sold out! I was the first one there. She did offer it for $35 after I talked more with her to leave at 12 instead of 11:30 which I turned down as that seemed ridiculous. I’ve stayed at many hotels etc and have never had this. They have hundreds of rooms to turn. They could have made a customer for life yet I’ll make all efforts to never stay again. 30-60 minutes of time longer for 0$ for a lifetime or hundreds of dollars of rooms.

Best location to stay downtown! Quiet rooms. So close to walk everywhere! A great spot if you want to see a lot of breweries as well with Half Door brewing literally across the street. Easy and fast check in. Large room with a huge shower.

Harmony at the front desk is the only reason we are giving three stars. She was so kind and helpful and really helped make this a memorable stay. Most everything else was not ideal. We had asked for housekeeping at an appropriate time to come to our room and change the sheets and that did not happen. There was a stain on our sheets that we know didn’t come from us which was really disgusting. They also did not give us a courtesy late check out and the woman at the front desk was super rude when we asked for it. The hotel is in a great location if you want to go to a padres game though.

Imani at the front desk was absolutely delightful! Her kind and warm energy made our arrival experience truly memorable. She welcomed us with such genuine hospitality, setting the perfect tone for our stay. Exactly how you want to be greeted at a hotel – thank you, Imani!

My friend was in town visiting and on the way back from taking my pup to the dog park we were craving a breakfast burrito. I was planning to wait outside with my pup while she ordered food but they were like bring him in! The entire staff at the restaurant was soooo friendly. Top customer service! Special shout out to Sergio. He came with dog treats and a bowl of water for the pup. They offer a neighborhood discount for anyone that lives in the area. I LOVED how pet friendly they are and will definitely be back with my puppers.

We arrived earlier than expected and there was an available room. The front desk was friendly and efficient. ||This was the quietest hotel we have ever stayed in. There was no traffic, no rude guests talking in the hallway, no slamming doors, no neighbor noise. It was amazing! ||The room was set up perfectly with a lot of space to move around. Extremely clean with hard wood floors. We used the adorable refrigerator and made in-room coffee each morning. The bed, pillows and linens were excellent.||We enjoyed the roof top bar on two nights and loved seeing Petco Park and hearing part of a Sublime concert. We walked to many local places and took a Lyft to Balboa Park and Old Town. More affordable than renting a car to park.

Had an amazing stay at this hotel! The staff was incredibly welcoming and helpful, always going above and beyond. The room was spotless, with comfortable bedding and great amenities. The location was perfect for exploring the area, with plenty of restaurants and attractions nearby. I especially loved the peaceful atmosphere and attention to detail throughout the property. Breakfast was delicious, and I appreciated the quick and efficient check-in/check-out process. Highly recommend for anyone looking for a relaxing and enjoyable stay!

The food service here and food in general was phenomenal!! Mia and Sergio were so attentive and constantly checking in if we needed anything. Their warm and friendly hospitality made this stay soooo much better! And Imani from the front desk was very sweet in helping us get checked in to our room. Plus the room service was quick to bring us any extra toiletries I was surprised. 10/5 stars!!!

Stayed during a busy conference which backs up the entire city so not unexpected that the stay wasn’t perfect, but was hoping for a bit more for the price. Checked in at 6 pm. I had ordered a king room, got placed in a double. I called and they said they gave them all out earlier…. I guess what you order and get aren’t the same thing? I have a thing for expectations. The room was clean. I can’t complain. Last night before turning in I asked about late check out. I was told it could not be requested until 8 am. I came at 8 and the front desk told me they were all sold out! I was the first one there. She did offer it for $35 after I talked more with her to leave at 12 instead of 11:30 which I turned down as that seemed ridiculous. I’ve stayed at many hotels etc and have never had this. They have hundreds of rooms to turn. They could have made a customer for life yet I’ll make all efforts to never stay again. 30-60 minutes of time longer for 0$ for a lifetime or hundreds of dollars of rooms.

Best location to stay downtown! Quiet rooms. So close to walk everywhere! A great spot if you want to see a lot of breweries as well with Half Door brewing literally across the street. Easy and fast check in. Large room with a huge shower.

Harmony at the front desk is the only reason we are giving three stars. She was so kind and helpful and really helped make this a memorable stay. Most everything else was not ideal. We had asked for housekeeping at an appropriate time to come to our room and change the sheets and that did not happen. There was a stain on our sheets that we know didn’t come from us which was really disgusting. They also did not give us a courtesy late check out and the woman at the front desk was super rude when we asked for it. The hotel is in a great location if you want to go to a padres game though.

Imani at the front desk was absolutely delightful! Her kind and warm energy made our arrival experience truly memorable. She welcomed us with such genuine hospitality, setting the perfect tone for our stay. Exactly how you want to be greeted at a hotel – thank you, Imani!

My friend was in town visiting and on the way back from taking my pup to the dog park we were craving a breakfast burrito. I was planning to wait outside with my pup while she ordered food but they were like bring him in! The entire staff at the restaurant was soooo friendly. Top customer service! Special shout out to Sergio. He came with dog treats and a bowl of water for the pup. They offer a neighborhood discount for anyone that lives in the area. I LOVED how pet friendly they are and will definitely be back with my puppers.

This hotel was so charming, clean, and in a amazing location. Michael was so extremely helpful, kind, and informative. He made our stay great ¨

A beautiful hotel located right in the heart of the fun side of San Diego. I love this hotel for its stylish interior decor and its beautiful views of the city. Stayed here for a concert and really enjoyed most of my time there. The lobby is small but has a nice sitting area surrounded by a water design; the restaurant is typically empty and similarly the bar; I don't think this is their fault as there are just so many great restaurants and bars in the area that folks would rather experience those. I appreciated that the elevator was very quick; and the size of the room was actually fairly large for a king bed reservation. The bed was extremely comfortable and I enjoyed taking in the view and sounds of the city and always having a safe comfortable place to return to after a night out. I did check out the sky bar on the 9th floor and ordered two drinks; unfortunately the bar tender said I couldn't have two at a time so I just paid and left, and she also spent a weird amount of time looking at my ID as if I was trying to order drinks and was underage (I'm about to be 40). The front desk got weird about letting us stay an extra 30 minutes when I requested it and told me there'd be a charge if we stayed longer than that. Took one star off for the snooty staff but overall this is one of my favorite hotels in San Diego and I'll continue to return, I do recommend it.

What a disappointment that an overall very nice hotel has to resort to a scam to add in revenue. We prepaid through a 3rd party which Harmony, who checked us in, reminded us. Then she told us she needed a $70 deposit for incidentals, for things we might charge to our room, and it would be returned if we did not use it. She also explained that we would have credits for two waters and $15 for food from the lobby store. From reading other reviews, I thought to clarify that these credits expired the day I checked in and she confirmed that the credits expired at midnight. Then when we went to check out the next day, the girl told us a $32 amenity fee was going to be added. We protested saying that we were told we were completely prepaid, but we know the drill with scammers. I will update the review if somehow the $70 stays on my account. Very disappointed. If somehow this hotel still appeals to you, we did avoid the $59 valet parking charge by parking in a "$20 until 9 am the next day" lot a block over.

This hotel packs a mean punch and kick! Located in the Gaslamp quarter and a block away from Petco Park (stadium) how can you not come here. It's clean, up to date and great staff on site. I enjoyed every encounter I had with every staff member from the amazing front desk with Harmony, to my favorite waitress ever at the resturant with Sarah, and to the skilled bartender at their bar with Robert. Just wonderful! This hotel has a couple of key hidden points to talk about... 1. You have a top floor room that overlooks Petco Park. I mean how can you not enjoy this view... just makes this experience way more enjoyable. 2. They have a rooftop bar that also overlooks Petco Park. Unfortunately, when I visited the bar was under major construction. They are completely upgrading it for a more enjoyable experience. This alone will make me come back again to experience first hand. Whether you are staying here or not, this rooftop bar looks to be an awesome time when fully completed. I was looking down from my room and seeing the construction first hand. Take a look at the pics and you'll see how great this hotel is... see you next time Indigo! TIP: Valet parking offered here, but you may also find yourself using one of the nearby open parking garagaes/lots. Do your homework.

The location is very convenient and in the heart of the Gaslamp district. It's two blocks from Petco field. The room was decent but there were crumbs of some sort on the floor. The toilet was low to the ground (see pic) and hard to get up from; I'm recovering from a medical condition but imagine it'd be difficult for others as well. The hotel allows dogs and the elevators smelled like urine and there were obvious traces pet dander in the room. The reception staff was hit and miss, mostly business like, the cold detached kind, not the warm kind that makes you feel greeted. They only have valet parking, but the valet staff was the highlight, very helpful and courteous. Will likely not be staying here again.

This is my absolute favorite hotel in the Gaslamp area of San Diego. It isn't the largest or the fanciest, but its location is perfect (East Village) as you're only blocks away from the busy Gaslamp Quarter and a quick 2-3 minute walking distance to Petco Park and many local breweries, restaurants, coffee shops, and more! I've stayed at this hotel more than a handful of times and I'm always quick to recommend it when friends go to San Diego. My favorite thing about this hotel is the "Level 9" Rooftop Bar (which was closed for construction this time around so I didn't get pictures). The rooftop area has some fire pits, a glass wall so you can look at the city, a full bar, restrooms, and food service. It's also a very dog friendly hotel -- as is all San Diego -- and yes, the dogs can enjoy the epic views on the rooftop too! I recommend this hotel -- even if it's just to visit their restaurant or rooftop bar!

Perfect suite for my sister in law wedding day! We all loved it and plenty of lighting while hair and make up getting done.

I'll start off by saying my experience here overall was lovely and the valet + front desk staff were very professional, accommodating, and friendly. The woman who assisted me when checking gave us a complimentary upgrade since I am a diamond elite or whatever rewards member through IHG. The room seemed very similar to what I thought I booked online but definitely appreciated the upgrade. I was also given a $10 credit to use at their convenience store or restaurant which was nice although I did not use it since there was water and coffee inside the room. There was also a cute little mini refrigerator and freezer which was nice. I am not too sure how long this hotel has been around but it feels like it's very much due for a refresh. It feels a little dated. I usually stay at the Pendry or Kimpton which are both nearby and offer a much more elevated experience in terms of aesthetic, furnature, and room amenities. Since I was going to a wedding just around the block I decided to try indigo. They also do not accept Apple Pay which I thought was strange since majority of the IHG properties I've stayed at over the years have always accepted Apple Pay. I want to say parking was like $60 which in my opinion was insane.. with Pendry it's $50 and sometimes they even cover it depending on which room you book and how often you've stayed with them. I believe the Kimpton is around $58. San Diego parking is expensive in general which is unfortunate. Beds were cozy.. view was spectacular.. bathroom lighting could use some work.. shower was large and water pressure was great.. towels were good.. they included a steamer as well which was useful. hotel is positioned nicely and pretty much within walking distance of all things fun. Will I be back? Possibly? Idk.. it was fine. If I'm staying for more than one night probably not. But if I'm just in & out I'll consider it. Overall it's a pretty solid spot! She just needs a fresh look and 2023 technology.

The hotel front desk needs to better. On the morning of 5/4, Renee and Andrew (front desk employees) along with Martin (manager) delivered quite possibly the most disgusting experience I've witnessed from the hospitality industry. One of our guests whose key card was de magnetized, tried to get it re activated but was not allowed to have his key card re issued. The hotel desk, even with the provided information, refused to contact my friend who booked the room. The following result, our guest needed to wait in the lobby from 3am until Renee called San Diego Police on him. Thankfully the police were able to confirm the reservation information and de escalate. Unfortunately, our guest was never allowed to enter the room, the hotel never reached out to our friend who booked the room despite reservation details being correctly confirmed and we returned with our friend waiting outside the hotel at 6am. In addition, the snickering, laughing and complete lack of professionalism shows the type of leadership and culture the staff is used to providing its customers. Overall you had a staff fail to properly confirm reservation details, provide a world class customer experience and then escalate to call the police on one of its guests because their key card was not working. Do better Indigo.

Excellent location. Very nice room and a rooftop bar with a great view of Petco Park. Highly recommend.

Our entire Connect staff, along with our production crew, stayed at Hotel Indigo for our Petco Park event, and we couldn't have been more pleased. We were there for 2 nights and 3 days, and the experience was fantastic. Kathryn, Amberly, Steven, and Jesus were all incredibly responsive and easy to work with, making sure all of our requests were handled smoothly. The front desk team was warm and welcoming, and the rooms were clean, comfortable, and well-maintained. To top it off, our last evening was spent enjoying great food and drinks at Borrego, which was the perfect way to end our stay. A big thanks to the Hotel Indigo team for a wonderful experience!

We had a wonderful stay at this downtown hotel with unique views directly into Petco Park. The location is fantastic, close to numerous bars and restaurants. The rooftop bar was a highlight, offering great views and a relaxing atmosphere. Our room was comfortable and the hotel is dog-friendly, which was a big plus for us. However, be aware that there are additional charges for parking ($59/night) and amenities($29/night). Overall, a pleasant experience with just a couple of drawbacks.

This beautiful hotel is staffed with exceptional people that took excellent care of my very large team. Business trips can become routine and dull, but Jesus and his entire team made it extra fun and special. Whenever we're back in San Diego, this is where we'll stay. Thanks team!!

This hotel due to location and the fact that dog friendly. I really appreciate it. They provide a dog bed and water bowl when you stay with a pet. I stayed for five nights with a friend and her dog. The room was nice and the beds were quite comfortable. My main complaints about the room was that the A/C would shut off at night when we were sleeping making it quite warm and the shower floor was slippery. But the water pressure and shower head were great. We tried both Table 509 the main restaurant and the newly opened Borrego. Service at table 509 was wonderful. We received great breakfast service every morning we were there from Sergio and Nathalia. We got great drinks from bartender Mario, his sangria is amazing. We also got good service from him the couple of mornings that he worked. Table 5 and nine was serving the Borrego menu a couple of times. We tried the Chasca (amazing), shoestring fries (well fried but the piqullo ketchup was more like a sauce and it coated 3/4 of the bottom of the plate the fries were served in so they got soggy) and the chipotle chicken Caesar salad (the bite had chipotle forever were great, but the shredded chicken was shredded unevenly and the seasoning was very uneven). Food and beverage manager, Elaine Dos Reís, was very understanding and took the fries off the bill. We enjoyed chatting with her and all of the staff at Table 509. Borrego did just open recently, so hopefully this is just working kinks out in the kitchen. A few from the terrace, and the drinks were good. Overall, we really enjoyed our stay and would stay there again.

The hotel indigo is one of our favorite places to stay in San Diego both for its amazing location and even better customer service. On this trip we brought our dog for the first time and especially appreciated how well behaved all the dog guests in the building are, even for our nervous chihuahua. The trip was made even better by the hotels employee Harmony who took care of us so well and provided the best reccs. We're looking forward to our next visit.

King Room spacious Bed comfy Bar staff super nice Housekeeping good Towels soft But literally every single time we went to our room the key didn't work! We had to get 7 keys over our three day stay

While the hotel room itself was clean and a good size, the hotels website had inaccurate information. I had booked this hotel months ago for a conference I was going to be attending and the sole reason for choosing them was that it stated there was an outdoor pet relief area (see photo). I even called a few weeks before our planned stay to let them know I would be bringing my two dogs as there was no place in the online booking process to state if you are bringing dogs. After check in, we went to the 9th floor to access the pet relief area to which we were told they had gotten rid of the pet relief area a little while ago. While things can change, this should have been communicated when I called to say I was bringing my dogs and should be completely removed from website as this is false advertisement (the photo is as of today which still has the false information up). Outside of this, the only other gripe is they told me at check in I had a $10 credit to use during my stay for their small market area. When we were checking out we wanted to grab a couple of waters and were told we couldn't use that credit on the day of checkout- this also had not been communicated during check-in. With so many other hotels around the area, I don't think I would book here again.

The worst experience my wife and I have ever had. They charge you 60$ to park in their parking garage and they cancel reservations on you and don't tell you until you get there. I've never had an establishment make me feel so disrespected. Please do not bring your family here.

Cute hotel and very friendly staff, but I have to ding stars for some cleanliness issues. The floor was pretty dirty, and the tv remote had some very nasty stuff on it. Grossed me out for sure.

Rooms and hotel are pretty average, but lots of issues. Lots of noise from construction outside our window. No hand soap. Low water pressure. $58 for parking (wow) $25 service fees Roof top bar closed for remodeling. Would have been great if we knew this before booking this hotel.

Cool spot downtown. Location is great, room decor is super cool. Good view. So why a 3? I really hate to give low ratings, but the staff here (other than front desk Erika today) thought they were staying at the hotel. Aloof, disengaged, and happy to just hand with their other coworkers. Example.... We brought down 6 pieces from a weeklong business trip to load into a car. 4 bellman or whatever staff were 10 feet away and not one ever said "need a hand?" or made one move to help. Isn't that kinda their job? Guess not here. Onward, too many cool spots that do care.

This place is the worst I bought a room for me and my partner here and I left to Mexico for business when I dropped him of with an access card he was denied entry even after i had paid for the room in person got two key cards for one night it was a disaster they made him sleep in the lobby and I had to cut my trip super short just to come back to the room had this girl Renee at the front desk rude as fuck and the so called management Martin couldn't even. Help me with a refund for the room or anything eere guards if the san diego area serving and protecting our community and they kept me and my partner from sleeping and charged us 400$ for a one Night stay would never recommend this place ever beware of the scams Marriott and there policy's have in order to make there money. Will never come to this hotel and on top of it all they called the police on me for trying to get there first and last name to make an incident report to there own company. There's always a loop whole for things big corporations do to hurt the smaller folks , they are so afraid of loosing there jobs they couldn't even help me or give me anyone's name or I'd number to report this Marriott will never be going there ever again I do not give consent if my picture being taken by Renee with her phone on top of it all she called the police on us because she felt threatened, we paid 345$ to not use the room not sleep in the room for one night thats what it cost and be kicked out because if the keys dont works its our fault not mariots and ther customer service line is the wrong number because marriot is a company under another company not mariot and the customer service line will hang up on you what a waste

Hotel is good. Rooms are decent. gym sucks, staff is cool as hell but that valet is gonna be this hotels downfall. Andy. This guy has the worst attitude. Never in my life have I ran into more problems with valet. Just because you hate your life doesn't mean you have to take it out on me every time i come get my car out of valet. Not to mention I watched the valet guy wreak someone's car coming out of the garage... Not worth the $59 risk.

If I could give this place 0 stars I would but this 1 star I'll shoot over to the manager (Erica who seems to be your saving grace here) working New Year's Eve night because the rest of your staff left you in the dust to deal with chaos. So look, I get it's New Year's Eve weekend and people are excited! I love that! I came out to the hotel to work an event across the street and let me tell you, it was a nightmare from the start. We left our bags at the hotel and went out on the scene. We had great food, the vibes were unmatched in San Diego this weekend. We got back to our hotel, normally quiet time is at 10pm but lemme tell you, people were roaming the halls till around 3am... it was awful. So we don't get much sleep and have a jam packed day on Friday so we go around the city again, having a ball and eating great food. We leave the hotel one last time late night to go grab a bite, we get back and surprised to see the hotel still lively after 12a. Don't think much of it till people are slamming their hotel room doors till 9am... from the moment we tried to lay our head down till the moment we needed to be up for work the following day. Not only are people slamming doors, my 8 year old daughter and mother in law let me know there were people partying till 5am in the room next to them. Security was called THREE times and they only did something when we finally called the police because your hotel didn't do anything. We complained the following day and got a night comped which was wonderful, thank you so much for that. We work our event and come back to the hotel again around 12/1am. The hotel cut off their "24 hour room service" on a busy night. That's ok, we ordered DoorDash. 2.5 hours later, our DoorDasher came to the hotel and gave our pizza to guests who claimed it was theirs. Now it's fine right, we wasted 2 hours and will end up getting a refund for our pizza but we didn't feel safe at our hotel after this situation. No security guard to help, front desk wasn't even able to help. It was the manager because her entire staff called out..... super super super super unsafe. By the way, my boyfriend has a broken leg so it takes us a moment to do anything and rely on our people to help. We left our bags with the hotel thinking we'd get them all back. We load up, get back to LA to see they kept one of our bags.... And said it was our fault lol because we didn't check... I do not recommend staying here. They don't make you feel safe at all. ESPECIALLY on holiday weekends. OH and the kicker, their reservation team switched my reservation and then they CHARGED ME WITH A NO SHOW FOR MY FIRST RESERVATION! And I still haven't gotten the refund lol BUYER BEWARE. IHG does not handle customer service well at all.

Hotel Indigo is centrally located in Downtown San Diego aka the Gaslamp District. The price is fair considering you are in a prime location for a night on the town. I think valet parking is your only option here which can be kind of a nuisance if you are in constant need of your vehicle and want to get to other cool areas like Coronado, Little Italy, or even further out to La Jolla. Overall, the place was nice enough, clean with a business vibe and access to a lot of essentials because there is a mini market right in the lobby. Downside is you are paying hotel lobby prices but if you need it it's there. Not being from San Diego, the gaslamp area is pretty cool, has a nice vibe and kinda rides that line of touristy, yet meets the need of accessible bar hopping and noshing along the way. The rooftop bar looks pretty cool but we didn't get up there for a drink but it does have a cool view of Petco Stadium if that's what they are calling it these days. If you want to be walking distance to a baseball game and Gamlamp Quarter I recommend Hotel Indigo for its convenient location and modern amenities.

Had an issue with the billing portion of my stay and called three separate times. Each time the team member was very friendly and attentive to my issue. Renee especially was extremely helpful in figuring out the issue. Great staff. Thank you all!

Amazing hotel. Me and the husband went for our anniversary and had a great time. A little weird that it doesn't have a pool area, but the rooftop bar made up for it. Drinks were hella expensive but the view and ambience made up for it. Oh and the continental breakfast was the best I've ever had in my life .

Really enjoyed this hotel. Since I have diamond status with IHG we got upgraded to a couple suites...so unexpectedly spacious and one had a perfect view of the padres stadium. The staff was friendly and attentive...I also liked how easy it was to communicate with them via their text line. Would love to come back here.

This is my favorite hotel in Gaslamp. The service is impeccable. Alya and Harmony at the front desk were so welcoming, friendly and knowledgeable about the area. The valet that greeted us knew everything about the parking on that street to ensure we wouldn't get a ticket and assisted us with our luggage (not his job since we didn't valet that day) Anything we asked for was handled professionally, warmly and with care. Our room was stellar with a gorgeous view of Petco park. Loved that we got to bring our pup with us. The hotel is beautiful but what really makes it special is the people. Hard to find that kind of service these days.

Love the friendliness of the staff and cleanliness of the hotel. The location is walking distance to PetCo Park and the Gaslamp district.

Pros: -Nice room - Dog friendly hotel - No charge for pets Cons: - There is an additional fee that is NOT disclosed when you make the reservation online (in addition to the taxes and fees you're already charged for)- $25 per day - which you can use to get 2 bottles of water plus a few cheap snacks from their marketplace. When I asked to waive the $50 for two nights I was going to be there since I've already paid for the booking in full before my arrival, they refused. Two hours later i came back and stood behind another couple checking in they were already explained about this secret fee. They couple asked to waive it. The employee at the reception said "Since its your first time with us, i will waive it". When I approached her and let her know this was my first time at the hotel as well and I would like to waive it as well (and also that I heard what she said to them) - she said its not possible because I booked through a third party (my credit company website) - lamest excuse I've heard. It just feels like a dishonest way to make more money. -The night before I had to check out I asked if late check out is possible and they said to call in the morning before 8am (Not sure how's that gonna help me but I said ok). I then called them at 5am when I got up to the bathroom and asked for a late check-out, to which they said "Call us after 9am". I then called at 10am and asked again. They said the latest they can do was 11:30 because they already have too many late check outs (mind you check out time was 11:00 so they gave me 30 minutes...gee, thanks)

Weekend Stay in SD close enough to restaurants in the Gaslamp area. Clean, spacious rooms and friendly, helpful hotel staff. David at the front desk gave me a paper map and recommended restaurants and nearby sites. The location is good but don't opt for the room and breakfast option because you're better off walking down to Copa Vida for a far superior and economical breakfast experience. We would plan to stay here again. My recommendation is to offer water in the lobby or a water bottle filling station because the Indigo property advertises to be environmentally friendly. You could even brand the reusable water bottles and give them to guests at check-in. We had an enjoyable 3 night stay.

I have to admit that when we arrived and found out that the rooftop bar was closed for renovation we were disappointed. It was one of the reasons we booked this place. But the service we received from Harmony at the front desk, and Mario at the bar made it an excellent experience. Both of them were so friendly and went above and beyond suggesting places to visit and they were spot on with all of them. They really made our trip.

Worst hotel experience EVER. They checked us in late, literally almost an hour late , (We arrived at noon and they didn't get us checked in till FIVE PM!). They offered us an item from their snack bar to make up for it. No mini fridge so, called the front desk to ask if they could bring a mini fridge. Was told that rooms below the 6th floor don't have them, only for their "elite guests". What a rude explanation. The furniture by the TV was scratched up. The rooftop bar is bland, no decor and no vibe. The hotel does NOT have a pool. They offer guests to use the pool at The Intercontinental 10 minutes away. Really! At $500+ a night one should have Kiss A** Service and all amenities. Topper was a silver haired valet manager with an attitude. There are plenty of hotels to choose from, we will never return to this one. On the positive side, the lobby was pretty, the beds are comfy and the room is decent.

Cute hotel that's perfectly located in downtown San Diego/gaslamp. Great customer service, valet attendant went above and beyond to help our group of 5 girls get the best parking spot :) The room was spacious but a little odd it didn't have a mini fridge. All the other amenities are good. Pet friendly too. We hung out at level 9 for a bit. Our bartender made the drinks extra strong and it was nice to just enjoy the views and warm up by the fire pits. Room service was decent too. Had to order breakfast after a night out Overall, would definitely stay here again.

The hotel is nice but all their rules and stipulations are not clearly posted for customers nor do they communicate their stipulations very well. First, I arrived early for an afternoon meeting and approached the front desk about checking in early. The person at the front desk was rather short/snippy stating that is a $50 fee. No flexibility at all. Then I get the $50 approved by my boss and checkin where the same person at the front desk tells me about this amenity fee of $25 I will be charged but I can use for snacks, at the restaurant or for water. She also states she's GIVING me a bit of an upgrade to have frig. I stay overnight and the frig in the room makes a pretty loud noise on and off all night. I go to checkout and grab a couple snacks and ask to use the fee as I was advised and a new front desk person proceeds to tell me I needed to use it my first night in and couldn't redeem on checkout. I DO NOT RECOMMEND THIS HOTEL AND THEY HAVE ZERO CUSTOMER SERVICE.

Centrally located to tons of pubs, dive bars, and wide variety of restaurants. Just 15 minutes from San Diego International. Rooms spacious, clean, and comfortable. Gloria at the front desk greets you with a warm and pleasant smile from check-in to check-out. The morning team in the restaurant downstairs, Manny, Sergio, and Nathalia are nothing less than 5 star! Great service, very friendly, made the breakfast more enjoyable. Would also recommend a signature "Mario-Rita" in the evening. Highly recommended.

Made reservations at Indigo to go to a concert. Staff could not find our reservation yet found our breakfast vouchers. With the confirmation number listed on the voucher envelope they were able to finally locate our reservation. Apparently another staff member, gave our reservation to someone else, gave away our room, and didn't bother to add our info back in the system to reserve another room for us. We did finally get another room but this was for an anniversary and birthday surprise so fairly certain they gave away our nice room, otherwise why would they override our reservation and give it to someone else. It took a good 30-45 minutes to get this all straightened out and they had a line of 4-5 people waiting behind us. They were significantly understaffed. We were late to the concert. A huge disappointment and all completely their error at our expense. Won't be going back. Find someplace else to stay.

My wife and I stayed here overnight on Saturday/Sunday trip to San Diego's Gaslamp. We checked in with Alex at the front desk who was super helpful, friendly, and professional. The front desk staff do a really great job at keeping the service standards high. My 3 star review is primarily due to the value. At $400/ night, plus $55 overnight parking, plus tax / fees bringing the total to $500+ per night, I did not feel the hotel was a $500 experience. We stayed on the 7th floor where the hallway smelled like dog urine (they allow dogs here). At night, 8th / Island (1 street west) is full of transients and had some dude posted on the corner serving candy to all the local midnight zombies. My wife found a couple of stray hairs in the bath. The rooms decor was good and most of the furniture appeared to be kept well. The staff was stellar, but the experience at Indigo was not a $500/night experience. When we return to SD, we will look elsewhere to stay.

I stayed at this hotel for one night. Upon checking in I was told that there was an extra $25.00 charge for two bottles of water and coffee. I informed the agent that I was not interested in the water or coffee. She responded that it was not a problem and she would take it off the charges. However, my credit card was charged the extra $25. When I called to ask why, I was rudely informed that it is a service that they provide and although I didn't take the water or the coffee they charge for that service. It is sad that a big company has to deceive and nickel and dime their customers.

This rating is strictly for the valet service provided! They damaged my brand-new car, and the Supervisor Jimmy was not empathetic or helpful at all. He was there when incident happened and yet he did a so-called investigation without looking at any cameras and told me he couldn't find any evidence that it happened there, that his drivers are highly skilled when i had to assist him in putting my car in gear. When he said the insurance company denied my claim. I was furious! No one ever called me to ask me what happened, they employees were never questioned it was just their word against mine. Jimmy kept saying I can call a 1(877)number to dispute but he knew it wouldnt matter. Not using the valet isnt an option at this hotel either. So you will definitely be parking at your own risk!

Such a cute hotel and location is perfect, what a shame that the two front desk women are so rude and unwelcoming. I walked up to check in to our room and was given a finger in the face by both of them while they continued to type on their computers. As a hostess your one job is to make guests feel welcomed and they both failed. If they are fired I will return!

This was the worst hotel experience I have ever had as a traveller for over 20+ years. I am appalled by the unfriendly staff, the unprofessional check in and check out process, the hour and a HALF it took for us to get my car out, and the way everyone upon check out was packed into a hotel lobby worse than a terminal for an airport. We regret not going with our first pick for a hotel nearby as we were looking for the usual IHG standard. Our front desk receptionist who we later found out was named Harmony, well because she didn't introduce herself, nor did she run is through all of the resort fees, the charges we later explored, etc. We literally found out through the customer next to us. We were handed a piece of paper instead of an explanation, and were given key cards that didn't even work. We were not directed where to go for the room. Spend your $1500 elsewhere. Not worth it for how much we went through. If you do not look white, and wealthy, save yourself the hassle. (We noticed the difference in service) ALSO they ask YOU to come and get their bell hop, load it up yourself, then be your own bell hop up to the room. Not worth the $ - I've had better service at the Comfort Inn or Hostels and motels. The only plus is the location next to Petco Park.

We stayed the night last week after attending a Padre game celebrating my grandsons 9th birthday. We loved it here! All the staff was very friendly and helpful. We really enjoyed the Rooftop Bar, great view. We will definitely be back! Renee and Gloria at the front desk were awesome. We were able to get an early check in.

My wife and I have been coming to San Diego for many years and staying different hotels including the Gaslamp quarters. It's been many years we got a hotel in the Gaslamp quarters we like this nice area because the restaurants,bars,shopping including Pet owners Ballpark home of the San Padres. We looking a nice hotel in the Gaslamp quarter my wife found a nice hotel walking distance to restaurants,and also Petco Ballpark called Hotel Indigo San Diego-Gaslamp quarter. The hotel is located in a nice area of the Gaslamp quarters we can Petco Ballpark just walking distance from the hotel and just across the street is Half door Brewing Company. When we arrive they staff greet us and they were very friendly then they us how you the parking garage then we park and went up to our room. We were surprised how the room look so modern we enjoy it very much especially my wife.

My buddies and I stayed here in early October. We were told there would be a $75 hold on our card that would be refunded after taking some fees that Expedia did not collect. Nothing was ever Refunded to us. The receipt we got explained $28 went to local taxes however we're still missing about $50. We reached out to the hotel about it. We were told a manger would reach out to us within 48 hours. We never heard back. I do not like being lied to about the $75 hold dropping and being lied to about a manger reaching out.

Words cannot express how much you should stay away from this place...we're still in an ongoing issue trying to get a refund. Location/parking: located in a great area with tons of food/grocery options nearby. Parking wise they have a lot underground that can run out of spaces AND they'll charge you $35 a night without telling you in advanced!! Ridiculous. Parking on 9th street for $22 a night. Save yourself some cash. Room: thin paper walls. This was our first huge issue. We heard multiple rooms in the hall partying for hours and blasting music w/o the hotel security doing anything at all. The room they eventually moved us to had a broken sink and shower. Also, this two full sized bed room was considered an upgrade from our king bed room because the view was nicer...even though our sink and shower never worked. Service: this alone is reason to stay away. The manager, Erica, had told me our first night would be covered because of the neighbors partying and keeping us up which I thought was admirable. Leave it to this establishment to wait til we were home and checked out when they verbally denied everything and stated they'd be happy to cover us for the $35 parking they failed to mention when we first checked in. Also...shame on them for not caring for their customers when we complained and reported the partying. Not only were these people packed in a small room, they're actions were just brushed off by the security at the hotel. No harm no foul for them. In short...yes this place looks great on paper and overall reviews. But do your research and you'll find that this hotel has become a place for covid parties and terrible staff that will lie to your face.

First and last time staying here. Customer service at the front desk was horrible. There was no greeting. Just "give me your license and credit card." I can brush this off as a bad day but each day in and out of the hotel was an uncomfortable experience. Second (bigger) problem: I left my AirPods in the room after checking out. I realized I left them within 20 minutes of leaving the hotel and I called the hotel immediately. I know they were there and I was tracking them through "Find My". The front desk told me they looked in my room before cleaning service went in the room but I must of lost them somewhere else. (I can see them on my tracker). I then saw my AirPods go to a dentist, get lunch at a subway and then took a ride on the freeway. Never will I return to a place with such poor service.

I stayed here for a work trip. Overall the rooms were tidy and spacious. My room didn't have a stadium view unfortunately. The tv didn't have screen sharing or Netflix which I think is unheard of now. There is only valet parking available which is $50 nightly, atleast when I stayed there. They advertise 24 hour room service, however that is false. Their phone are no longer in service they have a QR code so you can txt your question or whatever you need. Their toiletries smelled great and I love that they also have makeup removing wipes as not many hotels that I've stayed at offer that. My room had a fridge but no microwave so it was kind of pointless. The rooftop bar was also closed when I went so that was a bummer.