Hotel Indigo Lower East Side New York, an IHG Hotel

Very disappointing. Definitely not a 4 standard hotel. Upon checked we were informed of an extra “fee” that was not listed on the website we booked. The staff also did not inform us of the complimentary items we got w/this $134 extra fee. Which was a $10 credit per day for the soda, water and snacks in the room. It was only until the following morning I asked and was informed of this credit. Which at $10 a day x our 4 days doesn’t add up to $132. And we were informed our rate of $400+ dollars a night did not include breakfast which was one of the search criteria I used to find the hotel. Decor, entrance and staff were nice, but two of our three nights thus far have been with blaring music from the club next door. Nothing was mentioned of a club anywhere on the hotel or reservation site we used. It’s semi modern, but nothing special or over the top. With the extra fees had I known we’d be charged them, perhaps I could have found a nicer hotel.

I enjoyed my week long stay here. I stayed on floor 19 and could not hear the music you read on the bad reviews. floors 10-12 and 16,17 seem like they may be loud. Staff was nice, great location, rooms were somewhat clean. Really just the floors seemed dirty everything else was fine. I stayed in a premium king high floor and it had good views. Would have been better if there was a fridge and microwave. Biggest issue..we bought a really nice Knicks hat and that "disappeared" from our room somehow. Cleaning lady seemed nice so I didn't want to make any accusations. Area is very lively at night. Would recommend staying here and make sure to get a high floor. Update: They reimbursed me for my hat. That shows this place goes above and beyond for their customers. I will definitely stay here again. Thank you.

Rooms were bigger then we expected. Beds were comfy. Black out shades were nice. Front desk and security were great. Held our bags until we had our flights. Very accommodating. Some critiques - shower over head didn't work and the courtyard was a bit noisey and loud until 2am each night but it was also the weekend.

OWNERS!! – please decide whether you are running a 4-star hotel or a night club. ||GUESTS!! - By all means avoid staying on 12th floor.||We booked this hotel through an agent for our 8 nights vacation in New York City. We chose this hotel due to its good central location on Manhattan and the small pool that we intended to use after a long day of walking in NYC. The hotel has a nice rooftop bar at 15th floor and a night club at 14th.||We arrived on a Monday and the first days we were quite satisfied with our room on 12th floor with a fine view of Lower East Side towards the Williamsburg bridge. A small room but nice and clean.||The problems started on Friday with loud music and noise from what we at first thought was the rooftop bar “Mr. Purple” on the 15th floor. This continued until 2 a.m. when there was finally silence. Things got worse on Saturday from around 10 p.m. onwards. People were literally dancing on our ceiling (as there is no 13th floor). The noise from the night club on 14th floor was so loud in our room on 12th floor that we felt we were inside the night club. This is what you may expect from a two star hotel in Bulgaria – but certainly not from a rather pricy 4 star hotel in New York.||After no chance of getting any sleep this night, we at 1 a.m. tried to call the reception but the phone was not picked up. We decided to get up and went to the reception to complain. The receptionist could tell us that the party in the club would continue until 4 a.m. – and that fortunately the night club party next day (Sunday) was expected to be only until 2 a.m. !!||Must disturbingly we got the impression that everybody at the hotel was very well aware that there was a noise problem after the night club was opened earlier in 2024 – nobody seemed to be surprised over our complaint. Management claimed that “Mr. Purple” is a different entity and they could not do nothing about the noise (except providing us with earplugs !). This is probably partially correct as Mr. Purple is run as a separate business – however the hotel owners IHG seem to be quite entangled in this – which makes sense if you decide to ruin the business of a 4 star hotel because of a night club. Business of the owners is clearly focused on running a bar and a night club for young people in NYC – and not on hotel guests. Most visitors to the rooftop bar are not staying at the hotel.||Next day we could be moved to another room – which happened after some annoying procedure where we had to pack all luggage and leave our room before we could get a key card for the new room – instead of just moving things directly to the new room.||Apart from the noise problems mentioned above there are other things to be mentioned:||The pool which was part of our reason for booking the hotel – we ended up never using. It turned out that it closed at 5 p.m. everyday which was usually before we were back at the hotel. During the weekend the closing time was already at 1 p.m. However, you can book it for 150 $ afterwards!||If you book this hotel, be aware of the high amenity taxes (we were aware of that during the booking so was not a surprise to us). If you book with breakfast – this consists of a 15$ voucher that you can use in the bar for coffee, a muffin and a croissant. ||Staff at the reception generally showed not much interest in guests and was somewhat rude. Not often have we stayed at a hotel where the staff did not greet us with a “Hi” when we passed through the reception - however both managers and the house keeping staff were quite friendly.||To be fair we were moved to another bigger room and got some compensation from the hotel. - however, this stay turned not out to be what we would expect from a 4 star hotel.||The good things:||The rooftop bar is nice and has a fantastic view of Manhattan. |The location on Lower East Side is great for walking to both uptown and downtown Manhattan and is also close to metro stations “Delancey St– Essex St“ (catch line J or Z from Jamaica station near JFK Airport) and “2 Av”|Lots of bars and restaurants in the area if you like to go out||If you are a younger couple who wants to go out you may enjoy staying at Hotel Indigo Lower East Side – seniors and families, stay away – or consider the other hotel right across the street. ||Will we come back? NYC – most likely… Hotel Indigo – never again!

Not sure why this hotel doesn’t have more good reviews. Stayed 13 nights on a work trip and it was perfect. I emailed ahead to request a quiet room and it was secured super quickly, could not hear a thing. Rooms are large for nyc, modern, comfy and cleaned everyday without asking which isn’t always the case. Incredible location, all the staff were super smiley and went out of their way to be helpful and welcoming. Had a great stay, would definitely stay again x

Nice looking hotel and very convenient location. Staff are accommodating. However They need a better system managing their reservations. We checked in at 6am after a redeye flight. It makes absolutely no sense to say the room is not ready because it was sold out the night before when we RESERVED AND PAID for the previous night. Essentially we paid for 4 nights and only staying for 3. Maybe confirmed and paid reservation means something entirely different at this hotel. Do better.

I'm at a lose as to how this hotel has such a good rating - it is APPALLING! The only thing it has in it's favour is the location, which if you like bars and cafe's, is fantastic - the Lower East Side has a fabulous vibe. But as for the hotel...or is it a club? When you arrive you will be subjected to a hefty 'security' charge - this will be refunded as long as you don't damage anything. Or rather, it will be PARTLY refunded, as you will also be subject to an 'amenity' charge of $35 p/d. This is for use of the mini-bar (more on that later), an e-bike for 30 mins p/d (not worth the effort) and gulp...access to the rooftop bar! You pay this charge whether you use these 'perks' or not. However, if you were, let's say, to stay three days, and not use anything from the mini-bar for two of those days, then opted to drink TWO bottles of water on the third day (as I foolishly did), you will get charged EXTRA for that bottle of water! So you also need to stick stringently to their rules, which are designed to rip you, the guest, off as much as possible! You will be asked at reception if you would like a room near the bar/club - DO NOT take a room any higher than the 10th floor! I was given a room on the 12th floor, but only a few units away from the club (I could see the flashing lights from the window). The club runs from around 7pm - 3am...and it is LOUD! You will not be getting much sleep if you are in the vicinity of this area. Want to visit the club yourself? Unlikely to happen - guests are not allowed entrance. I was asked by the legendary 'Steve' to leave as it was a 'private function'. You'll know Steve - he resembles an a-typical SWAT or FBI agent complete with ear-pierce. He's so ridiculous he's borderline hilarious. To be fair the rooftop views from the bar are quite impressive, which seems to be a huge draw. Not so impressive is the $12 canned dishwater they pass off as beer, served to you by bar-staff who can barely crack a smile. As a guest one visit to the bar is usually enough - local bars have a decent selection of craft beers at reasonable prices served by friendly bar-staff. As for the room: size wise the rooms are good, and mine had a decent view (sans the flashing club area). However, the towel hook was not secured to the wall, the front was falling off the security safe, and that $35 p/d mini-bar...the light was on but the fridge did not appear to be cool at all. The available facilities to hang clothes is limited, and to make matters worse the only really decent drawer in the room was made unusable due to the handle falling off (it was 'held in' by two ineffectual wall plugs!). One saving grace - the room and hotel are clean. But there is a definite identity crisis going on - they need to either focus on improving the hotel and ditch the club, or focus on the club and drop the hotel. As it stands the two do not happily co-exist. Even if there was a separate entrance to the bar/club and the guest rooms were properly sound insulated it would be an improvement. As it stands I would avoid at all cost!

Hotel is great, rooms great, clean nice staff etc but it is INSANELY loud. All night just music blasting from either Mr purple or from clubs on the street level. The room fans do not get loud enough to drown the noise out. Great spot but unless you plan to stay out until 4am or enjoy loud club music throughout the night, do not stay here.

Very disappointing. Definitely not a 4 standard hotel. Upon checked we were informed of an extra “fee” that was not listed on the website we booked. The staff also did not inform us of the complimentary items we got w/this $134 extra fee. Which was a $10 credit per day for the soda, water and snacks in the room. It was only until the following morning I asked and was informed of this credit. Which at $10 a day x our 4 days doesn’t add up to $132. And we were informed our rate of $400+ dollars a night did not include breakfast which was one of the search criteria I used to find the hotel. Decor, entrance and staff were nice, but two of our three nights thus far have been with blaring music from the club next door. Nothing was mentioned of a club anywhere on the hotel or reservation site we used. It’s semi modern, but nothing special or over the top. With the extra fees had I known we’d be charged them, perhaps I could have found a nicer hotel.

I enjoyed my week long stay here. I stayed on floor 19 and could not hear the music you read on the bad reviews. floors 10-12 and 16,17 seem like they may be loud. Staff was nice, great location, rooms were somewhat clean. Really just the floors seemed dirty everything else was fine. I stayed in a premium king high floor and it had good views. Would have been better if there was a fridge and microwave. Biggest issue..we bought a really nice Knicks hat and that "disappeared" from our room somehow. Cleaning lady seemed nice so I didn't want to make any accusations. Area is very lively at night. Would recommend staying here and make sure to get a high floor. Update: They reimbursed me for my hat. That shows this place goes above and beyond for their customers. I will definitely stay here again. Thank you.

Rooms were bigger then we expected. Beds were comfy. Black out shades were nice. Front desk and security were great. Held our bags until we had our flights. Very accommodating. Some critiques - shower over head didn't work and the courtyard was a bit noisey and loud until 2am each night but it was also the weekend.

OWNERS!! – please decide whether you are running a 4-star hotel or a night club. ||GUESTS!! - By all means avoid staying on 12th floor.||We booked this hotel through an agent for our 8 nights vacation in New York City. We chose this hotel due to its good central location on Manhattan and the small pool that we intended to use after a long day of walking in NYC. The hotel has a nice rooftop bar at 15th floor and a night club at 14th.||We arrived on a Monday and the first days we were quite satisfied with our room on 12th floor with a fine view of Lower East Side towards the Williamsburg bridge. A small room but nice and clean.||The problems started on Friday with loud music and noise from what we at first thought was the rooftop bar “Mr. Purple” on the 15th floor. This continued until 2 a.m. when there was finally silence. Things got worse on Saturday from around 10 p.m. onwards. People were literally dancing on our ceiling (as there is no 13th floor). The noise from the night club on 14th floor was so loud in our room on 12th floor that we felt we were inside the night club. This is what you may expect from a two star hotel in Bulgaria – but certainly not from a rather pricy 4 star hotel in New York.||After no chance of getting any sleep this night, we at 1 a.m. tried to call the reception but the phone was not picked up. We decided to get up and went to the reception to complain. The receptionist could tell us that the party in the club would continue until 4 a.m. – and that fortunately the night club party next day (Sunday) was expected to be only until 2 a.m. !!||Must disturbingly we got the impression that everybody at the hotel was very well aware that there was a noise problem after the night club was opened earlier in 2024 – nobody seemed to be surprised over our complaint. Management claimed that “Mr. Purple” is a different entity and they could not do nothing about the noise (except providing us with earplugs !). This is probably partially correct as Mr. Purple is run as a separate business – however the hotel owners IHG seem to be quite entangled in this – which makes sense if you decide to ruin the business of a 4 star hotel because of a night club. Business of the owners is clearly focused on running a bar and a night club for young people in NYC – and not on hotel guests. Most visitors to the rooftop bar are not staying at the hotel.||Next day we could be moved to another room – which happened after some annoying procedure where we had to pack all luggage and leave our room before we could get a key card for the new room – instead of just moving things directly to the new room.||Apart from the noise problems mentioned above there are other things to be mentioned:||The pool which was part of our reason for booking the hotel – we ended up never using. It turned out that it closed at 5 p.m. everyday which was usually before we were back at the hotel. During the weekend the closing time was already at 1 p.m. However, you can book it for 150 $ afterwards!||If you book this hotel, be aware of the high amenity taxes (we were aware of that during the booking so was not a surprise to us). If you book with breakfast – this consists of a 15$ voucher that you can use in the bar for coffee, a muffin and a croissant. ||Staff at the reception generally showed not much interest in guests and was somewhat rude. Not often have we stayed at a hotel where the staff did not greet us with a “Hi” when we passed through the reception - however both managers and the house keeping staff were quite friendly.||To be fair we were moved to another bigger room and got some compensation from the hotel. - however, this stay turned not out to be what we would expect from a 4 star hotel.||The good things:||The rooftop bar is nice and has a fantastic view of Manhattan. |The location on Lower East Side is great for walking to both uptown and downtown Manhattan and is also close to metro stations “Delancey St– Essex St“ (catch line J or Z from Jamaica station near JFK Airport) and “2 Av”|Lots of bars and restaurants in the area if you like to go out||If you are a younger couple who wants to go out you may enjoy staying at Hotel Indigo Lower East Side – seniors and families, stay away – or consider the other hotel right across the street. ||Will we come back? NYC – most likely… Hotel Indigo – never again!

Not sure why this hotel doesn’t have more good reviews. Stayed 13 nights on a work trip and it was perfect. I emailed ahead to request a quiet room and it was secured super quickly, could not hear a thing. Rooms are large for nyc, modern, comfy and cleaned everyday without asking which isn’t always the case. Incredible location, all the staff were super smiley and went out of their way to be helpful and welcoming. Had a great stay, would definitely stay again x

Nice looking hotel and very convenient location. Staff are accommodating. However They need a better system managing their reservations. We checked in at 6am after a redeye flight. It makes absolutely no sense to say the room is not ready because it was sold out the night before when we RESERVED AND PAID for the previous night. Essentially we paid for 4 nights and only staying for 3. Maybe confirmed and paid reservation means something entirely different at this hotel. Do better.

I'm at a lose as to how this hotel has such a good rating - it is APPALLING! The only thing it has in it's favour is the location, which if you like bars and cafe's, is fantastic - the Lower East Side has a fabulous vibe. But as for the hotel...or is it a club? When you arrive you will be subjected to a hefty 'security' charge - this will be refunded as long as you don't damage anything. Or rather, it will be PARTLY refunded, as you will also be subject to an 'amenity' charge of $35 p/d. This is for use of the mini-bar (more on that later), an e-bike for 30 mins p/d (not worth the effort) and gulp...access to the rooftop bar! You pay this charge whether you use these 'perks' or not. However, if you were, let's say, to stay three days, and not use anything from the mini-bar for two of those days, then opted to drink TWO bottles of water on the third day (as I foolishly did), you will get charged EXTRA for that bottle of water! So you also need to stick stringently to their rules, which are designed to rip you, the guest, off as much as possible! You will be asked at reception if you would like a room near the bar/club - DO NOT take a room any higher than the 10th floor! I was given a room on the 12th floor, but only a few units away from the club (I could see the flashing lights from the window). The club runs from around 7pm - 3am...and it is LOUD! You will not be getting much sleep if you are in the vicinity of this area. Want to visit the club yourself? Unlikely to happen - guests are not allowed entrance. I was asked by the legendary 'Steve' to leave as it was a 'private function'. You'll know Steve - he resembles an a-typical SWAT or FBI agent complete with ear-pierce. He's so ridiculous he's borderline hilarious. To be fair the rooftop views from the bar are quite impressive, which seems to be a huge draw. Not so impressive is the $12 canned dishwater they pass off as beer, served to you by bar-staff who can barely crack a smile. As a guest one visit to the bar is usually enough - local bars have a decent selection of craft beers at reasonable prices served by friendly bar-staff. As for the room: size wise the rooms are good, and mine had a decent view (sans the flashing club area). However, the towel hook was not secured to the wall, the front was falling off the security safe, and that $35 p/d mini-bar...the light was on but the fridge did not appear to be cool at all. The available facilities to hang clothes is limited, and to make matters worse the only really decent drawer in the room was made unusable due to the handle falling off (it was 'held in' by two ineffectual wall plugs!). One saving grace - the room and hotel are clean. But there is a definite identity crisis going on - they need to either focus on improving the hotel and ditch the club, or focus on the club and drop the hotel. As it stands the two do not happily co-exist. Even if there was a separate entrance to the bar/club and the guest rooms were properly sound insulated it would be an improvement. As it stands I would avoid at all cost!

Hotel is great, rooms great, clean nice staff etc but it is INSANELY loud. All night just music blasting from either Mr purple or from clubs on the street level. The room fans do not get loud enough to drown the noise out. Great spot but unless you plan to stay out until 4am or enjoy loud club music throughout the night, do not stay here.