Kimberly V.
Yelp
What would it be like to sleep in a place that's history began in 1407?! A place that literally makes you want the walls to talk to tell it's story ! That's the Hotel Goldener Hirsch. Being a part of Starwood's Luxury Collection is what prompted me to book this hotel in the old city of Salzburg for our recent European trip that included Salzburg; but as I investigated it prior to arrival, I was amazed by its rich history. I LOVE places with history such as this. Hotel Goldener Hirsch is anything but average. It's a 5 star property , yes .. but , it's also part of the UNESCO World Heritage Site Altstadt Salzburg. The home has been a silversmiths home ; a blacksmiths home; a tavern , partly how it's name is of now, as the tavern , in 1671, was called , 'Wirtshaus zum Goldener Hirschen' or Tavern of the Golden Deer. That deer still embellishes almost everything at Hotel Goldener Hirsch from the door knobs to staffs clothing to the towels to the dishes. The hotel is not 'modern' by standards of a business hotel, so don't check in looking for that business center. There are 70 rooms here . The style is very 15th century and many of the furnishings date back to that time. THE ONE issue we had : credit card upon check in. We got the BIG N O aka decline; or so they said. TRUST me NO one wants that feeling EVER, but it causes even more stress when abroad. It's apparently a European thing .. they want a pin number for major credit cards. Neither my husband's or mine has that; at least that we are aware of! We didn't have this issue at the Ritz Carlton in Vienna though because they manually typed the cc numbers in. Here they didn't seem to understand that idea... or want to ; my stress got the better of me and I pulled out a debit card , which as anyone knows , yanks a ton of money out immediately. BUT, it had that pin they were looking for! Jeez. Ridiculous! On to the room. We were upgraded due to my husband's status with Starwood. Given a large golden key , the sweet Austrian boy with impeccable English took our bags and we all squeezed tightly into the very old lift. This is a modern addition, as there are tons of stairs here leading here and there. So cool!! Our room was set over the old street down below of Old Salzburg; so incredibly charming! The french windows open and it was fun to hear music from below .. like an accordion on the cobblestone street below one night! We had a sitting area and a king bed ; a separate bath & water closet. To European standards , this was a large room. There are two awesome restaurants on sight and a great little bar with a great bartender AND there is food there too. I recommend ALL of THEM! Restaurant Goldener Hirsch was one of the best meals we had on our Austria / Germany trip and best service too.. TRUST me: visit either country for a few days and you may not think of France or Italy as being the 'rude' ones ( that's cliche anyway!) The Restaurant GH is also a 4star restaurant serving top notch Austrian specialties and it will cost you .. but it's worth every penny.. ummm , euro! Save room for the amazing Salzburger Nockerl! It's made for two and is privy to Salzburg, but this is the place to indulge. The other restaurant, Restaurant s'Herzl, is a bit more casual , yet still authentic Austrian fare.. and has very good offerings. I would recommend a reservation at both. The bar was awesome for a pre dinner aperitif .. when in Rome .. I mean, Austria! Little nibbles of nuts and a nice drink like the house , 'Susanne' that tells a story of a young girl and her first drink.. make it perfect to tie you over for a later dinner , as they also do in Europe. The hotel does not have a concierge per-se and that was an issue a couple of times: misinformation regarding ski slopes being open and sending us to a local restaurant without telling us the place accepted NO credit card! Yeah that wa a bit of a gut wrenching moment. They also don't leave extra water ( even when the ones from the am service are empty) at turndown service or tidy up. They do leave amazing chocolates on the bed though! These are differences we have seen between Starwood and Marriott, as a whole all over the world though .. it all comes down to Marriott having a better customer service product. Nonetheless, this hotel is in a fabulous location .. with markets , restaurants and shops all around! Mozart's Residence is right across the way ! It also has so much character and elegance to it. I highly recommend.. just know your credit cards pin.. You Americans !