Hotel el Prado

Excellent hotel location , amenities, breakfast, bar . Clean wonderful rooms worth the price paid . Don’t hesitate and book you will be pleased . Free parking and internet . Live music daily at the bar . The complimentary breakfast is fresh and many options for a discerning palate.

THE BEST HOTEL IN BARRANQUILLA. If you plan on coming on a family trip, couples' getaway, or work, do not bother going anywhere else. The food, service, pool bar, pizza, the views, the pool, the drinks. Everything is an overall 10/10 and would love to come back again soon!

Trumpets and a full band under our room until 2am. Unable to get a receipt for payment made using online system resulting in them charging us twice. Impossible to get anyone to respond or assist. Super disappointing - beautiful building but one of the worst experiences in a hotel I've had

The hotel is well located and has a good infrastructure. Nevertheless it uses its facilities to make parties until very late at night which makes it impossible to sleep in the weekends. Also it the link to pay on-line does not work well. Not recommended if looking for a place to rest.

The pool lifeguard followed my kids and gave us attitude. I had to leave the hotel and shorten my stay I have never seen rude staff confront me like I am an unpleasant guest before, at the room the sink had horrible mold mildew and the room smelled very musty. I also think the gossip reigns hard at this location as all employees were pointing at us and gossiping at our very short and horrible stay. Had to leave in the morning. Didn't use the pool, was told if you bring a guest you must pay for them too even if its one kid.

I spent over an hour trying to find the restaurants available at this hotels website. Impossible. I searched for a number to contact- no answer many times. Finally I get a link to What’s app only. No one calls back. I get a link to a menu for the pool bar to make reservations. You can’t make reservations or talk to anyone from this link. It’s been two hours. They call me because I sent a message I’m leaving this review. I had left the message I need to speak in English. The person who calls me does not, they don’t have someone. Perfect. I travel a lot. I’m patient. This place is third rate for making thing easy for someone to do business with them. Their approach and procedures need a complete overhaul. New development in this area of management. Beware!!!!

Great hotel with all the amenities you would expect from a 5-star place, especially a great pool&gym! Additionally outstanding is the coffee in the charming little cafe in the first lobby ! Overall great hotel !!!

Hotel El Prado used to be the best hotel in Barranquilla and probably one of its kind in Colombia, republican design, grandiose buildings a magnificent landscape and amazing pool. What is left to be desired is the customer service. I can't even begin to describe the harassment my family and I had at this hotel. A lifeguard called Jorge with huge attitude tried to confront me acting as a spy knowing who I was and how many people were in my room. I still have no clue as I had just checked in, but he chased my little girls to let them know we had to pay extra for one of them. Not only he was out of line talking to little girls, he also told me he knew how many we had in my room. He informs someone else, a front desk attendant came to the pool to lecture me about procedures and establish only 2 people allowed and nobody else could use the pool or facilities. At this point I was in tears and ready to check out which I did in a hurry only to have spent the night and not even put one finger in that pool as a guest. Shame on the head of security that also came to get my statement ( talk to a manager but he never did) and more confrontation making my stay an absolute shame ( all other guests looking at me and this scene arguing with hotel staff!) for myself and my family. A horrendous experience one I should never want to relive. In the room there was a weird moldy smell. The sink had black mold and hair on the drainage. I didn't even take a shower because it looked dirty, had a shower curtain. The amenities were minimal. No tissues and I literally just used the bed. Not even 1 shower as we were kicked out of the pool at 10am with the terrible harassment from the lifeguard and front desk called yesis o leidys. One person who was kind was Luis a server at the breakfast buffet. The food was decent and also had many waiters and security. They must have a lot of people breaking in the hotel or jumping in their pool I can't tell BUT can't recommend a stay in this place when the staff is spying and gossiping about a guest. So embarrassing.

Excellent hotel location , amenities, breakfast, bar . Clean wonderful rooms worth the price paid . Don’t hesitate and book you will be pleased . Free parking and internet . Live music daily at the bar . The complimentary breakfast is fresh and many options for a discerning palate.

THE BEST HOTEL IN BARRANQUILLA. If you plan on coming on a family trip, couples' getaway, or work, do not bother going anywhere else. The food, service, pool bar, pizza, the views, the pool, the drinks. Everything is an overall 10/10 and would love to come back again soon!

Trumpets and a full band under our room until 2am. Unable to get a receipt for payment made using online system resulting in them charging us twice. Impossible to get anyone to respond or assist. Super disappointing - beautiful building but one of the worst experiences in a hotel I've had

The hotel is well located and has a good infrastructure. Nevertheless it uses its facilities to make parties until very late at night which makes it impossible to sleep in the weekends. Also it the link to pay on-line does not work well. Not recommended if looking for a place to rest.

The pool lifeguard followed my kids and gave us attitude. I had to leave the hotel and shorten my stay I have never seen rude staff confront me like I am an unpleasant guest before, at the room the sink had horrible mold mildew and the room smelled very musty. I also think the gossip reigns hard at this location as all employees were pointing at us and gossiping at our very short and horrible stay. Had to leave in the morning. Didn't use the pool, was told if you bring a guest you must pay for them too even if its one kid.

I spent over an hour trying to find the restaurants available at this hotels website. Impossible. I searched for a number to contact- no answer many times. Finally I get a link to What’s app only. No one calls back. I get a link to a menu for the pool bar to make reservations. You can’t make reservations or talk to anyone from this link. It’s been two hours. They call me because I sent a message I’m leaving this review. I had left the message I need to speak in English. The person who calls me does not, they don’t have someone. Perfect. I travel a lot. I’m patient. This place is third rate for making thing easy for someone to do business with them. Their approach and procedures need a complete overhaul. New development in this area of management. Beware!!!!

Great hotel with all the amenities you would expect from a 5-star place, especially a great pool&gym! Additionally outstanding is the coffee in the charming little cafe in the first lobby ! Overall great hotel !!!

Hotel El Prado used to be the best hotel in Barranquilla and probably one of its kind in Colombia, republican design, grandiose buildings a magnificent landscape and amazing pool. What is left to be desired is the customer service. I can't even begin to describe the harassment my family and I had at this hotel. A lifeguard called Jorge with huge attitude tried to confront me acting as a spy knowing who I was and how many people were in my room. I still have no clue as I had just checked in, but he chased my little girls to let them know we had to pay extra for one of them. Not only he was out of line talking to little girls, he also told me he knew how many we had in my room. He informs someone else, a front desk attendant came to the pool to lecture me about procedures and establish only 2 people allowed and nobody else could use the pool or facilities. At this point I was in tears and ready to check out which I did in a hurry only to have spent the night and not even put one finger in that pool as a guest. Shame on the head of security that also came to get my statement ( talk to a manager but he never did) and more confrontation making my stay an absolute shame ( all other guests looking at me and this scene arguing with hotel staff!) for myself and my family. A horrendous experience one I should never want to relive. In the room there was a weird moldy smell. The sink had black mold and hair on the drainage. I didn't even take a shower because it looked dirty, had a shower curtain. The amenities were minimal. No tissues and I literally just used the bed. Not even 1 shower as we were kicked out of the pool at 10am with the terrible harassment from the lifeguard and front desk called yesis o leidys. One person who was kind was Luis a server at the breakfast buffet. The food was decent and also had many waiters and security. They must have a lot of people breaking in the hotel or jumping in their pool I can't tell BUT can't recommend a stay in this place when the staff is spying and gossiping about a guest. So embarrassing.