Hotel de la Opera

I chose this hotel looking for a colonial feel in the Candelaria area. While there are some nice colonial style sights in the hotel, it struck me for the low lighting, the old (not ancient) furniture and a general sad feeling exuded by the staff. That said, room size was ok, bed suitably comfy, and decent breakfast offering. |And the pool with spa and sauna is quite nice although not stellar. |The hotel position is great, steps away from Plaza Bolivar. |If the hotel classification had been three stars then I’d rate it much higher. But a five star ? Not close.

Lovely stay in a large room at this grand historic hotel in La Candelaria. The location was excellent and it felt very safe. We enjoyed breakfast a lot but were disappointed to miss out on the pool and spa as we were incorrectly informed about the closure times (even more so that we received no response when we mentioned this in feedback). Still, a Bogota highlight to stay here with many excellent places of interest and restaurants nearby.

Historic hotel with lots of charm and excellent service. It's centrally located in historic downtown with several museums and presidential residences within walking distance. The staff are always friendly and courteous willing to please. The concertgie - Alvaro is very helpful and follows up to ensure you are enjoying your stay. Santiago at the front desk made our check in smooth and efficient. Most businesses in the area open around 7AM - 8AM and close by 7PM, since there isn't much to do after 7PM in the area it would be an improvement for hotel bar to stay open until 10PM. I would stay here again and recommend hotel for future travel.

Hotel de la Opera presents itself as a 5-star hotel. I think it once was, but it is not quite there anymore, perhaps 4 stars would be more appropriate. The staff’s intentions were overall positive, and after I reported an issue, they eventually remediated it generously, which I appreciated. However, at times I wished they spoke more English. Some refresher training for the staff, and a bit more English language training, would not go amiss. If the staff don’t speak English, it would help if they simply said so, so we can adjust our expectations. The same applies to other issues that may occur during a stay: sometimes clear and direct communication costs less than having upset customers.

This is one of the worst experiences I’ve ever had in a hotel. There are only three things I expect in a hotel, a bed, a toilet and hot running water. I arrived last night from Los Angeles and it was about midnight here in Bogota and there was no hot water this morning. The manager Edwin assured me the hot water would be running. I went out and they tored the city. At 5 o’clock when I returned, he assured me there was hot running water. I returned to the front desk and he told me that they just fixed it and it would take an hour for the water to heat up at 6 o’clock. I went back down to the front desk and I checked out of the hotel. It was very clear that there was never gonna be hot water

Hardly five star. Three at most. Untrained staff, lukewarm water, defensive when criticised, not as clean as it might be. Not exuberantly welcoming. Perhaps the best that this attractive central district of Bogota can offer, but go with low expectations or you’ll be disappointed.

Our first couple of nights in Colombia were spent at hotel de La Opera, a charming hotel in the centre of the city, with loverly room, very professional staff. I would highly recommend it.

Great location. Bad hotel: rooms are NOT as on the picture's. Not clean. Breakfast not the best. It claims to be a 5 star, max a 3 star! Also, laundry service; gave it 3 days before the actual needed event, didn't come till after the first day of the event. Blaming everyone but themselves. Never again this hotel for us