Hotel de la Opera

I had a wonderful stay at Hotel de la Casa. The colonial architecture gave the place so much character and charm, making it feel like a step back in time with all the modern comforts. The breakfast was absolutely terrific—fresh, flavorful, and beautifully presented. The jacuzzi added a relaxing touch after a long day, and the staff went above and beyond with their friendly and attentive service. The Wi-Fi connection was fast and reliable, which made planning my days and staying connected super easy. If I had to point out one small issue, it would be that the water wasn’t quite as hot as I like it, but that’s a minor detail in an otherwise perfect experience. I would definitely recommend Hotel de la Casa to anyone visiting Bogotá !

I chose this hotel looking for a colonial feel in the Candelaria area. While there are some nice colonial style sights in the hotel, it struck me for the low lighting, the old (not ancient) furniture and a general sad feeling exuded by the staff. That said, room size was ok, bed suitably comfy, and decent breakfast offering. |And the pool with spa and sauna is quite nice although not stellar. |The hotel position is great, steps away from Plaza Bolivar. |If the hotel classification had been three stars then I’d rate it much higher. But a five star ? Not close.

Hotel de la Opera presents itself as a 5-star hotel. I think it once was, but it is not quite there anymore, perhaps 4 stars would be more appropriate. The staff’s intentions were overall positive, and after I reported an issue, they eventually remediated it generously, which I appreciated. However, at times I wished they spoke more English. Some refresher training for the staff, and a bit more English language training, would not go amiss. If the staff don’t speak English, it would help if they simply said so, so we can adjust our expectations. The same applies to other issues that may occur during a stay: sometimes clear and direct communication costs less than having upset customers.

This is one of the worst experiences I’ve ever had in a hotel. There are only three things I expect in a hotel, a bed, a toilet and hot running water. I arrived last night from Los Angeles and it was about midnight here in Bogota and there was no hot water this morning. The manager Edwin assured me the hot water would be running. I went out and they tored the city. At 5 o’clock when I returned, he assured me there was hot running water. I returned to the front desk and he told me that they just fixed it and it would take an hour for the water to heat up at 6 o’clock. I went back down to the front desk and I checked out of the hotel. It was very clear that there was never gonna be hot water

Lovely stay in a large room at this grand historic hotel in La Candelaria. The location was excellent and it felt very safe. We enjoyed breakfast a lot but were disappointed to miss out on the pool and spa as we were incorrectly informed about the closure times (even more so that we received no response when we mentioned this in feedback). Still, a Bogota highlight to stay here with many excellent places of interest and restaurants nearby.

Hardly five star. Three at most. Untrained staff, lukewarm water, defensive when criticised, not as clean as it might be. Not exuberantly welcoming. Perhaps the best that this attractive central district of Bogota can offer, but go with low expectations or you’ll be disappointed.

Historic hotel with lots of charm and excellent service. It's centrally located in historic downtown with several museums and presidential residences within walking distance. The staff are always friendly and courteous willing to please. The concertgie - Alvaro is very helpful and follows up to ensure you are enjoying your stay. Santiago at the front desk made our check in smooth and efficient. Most businesses in the area open around 7AM - 8AM and close by 7PM, since there isn't much to do after 7PM in the area it would be an improvement for hotel bar to stay open until 10PM. I would stay here again and recommend hotel for future travel.

A nice hotel but we didn’t receive the treatment we deserve! They didn’t gave us the WiFi at time (I had to go and ask for it 2 times to enable it) and at night we wanted to eat at the restaurant and none pay as any attention at all! We had to leave without eating nothing! But early morning at the check out they had us some snacks which was ok! Room was just small and ok! They could manage the hole thing much better! We left very disappointed especially with the dinner we never had 😞