Hotel Aspen

We had an excellent 4 day stay! The front desk staff is extremely helpful. We were having a little issue with the dryness and immediately they brought a humidifier to the room and set it up for us. The location is perfect. A beautiful and short 6 min walk to the center of everything. The pool and hot tub were very nice. The housekeeping staff was excellent. Very clean. Breakfast was good with decent selections and the morning breakfast staff stands out as very friendly and helpful. Over all, and for the cost, everything was excellent.

From the moment we checked everything was perfect! Clean rooms, location is perfect!!! Amazing views! Front desk to housekeeping staff are so friendly. They really care about their guests! Hot tub is clean and relaxing. Maribel and Shawna are the best, they are super friendly! I will definitely choose Hotel Aspen again!!! I don’t know why they have a few bad reviews, everything was perfect about our stay! Give them a try, they are Awesome!!!

Amazing guest services from the moment of check-in until checkout. They went above and beyond for us when something minor was wrong in our room. You can absolutely tell their staff cares about their guests! Even texted us to make sure our new room was perfect. Breakfast in the morning was amazing as well! Great location with great views. 10/10 would recommend!

Everything about our stay was Great!!! Amazing views, friendly staff, every single one of them, from front desk to housekeeping. Our room was cozy and clean. Location is perfect, walk distance from everything you need! Hot tub is super clean and you have Mountain View while relaxing in the hot tub! They have great breakfast options. Shawna is Amazing!!! She is super friendly and you can tell she loves her job! She gave us great tips about how to enjoy our stay while in town. Another guy at front desk helped us with operating the hot tub. Our flight landed early and they let us check in earlier and paid for our taxi, how cool is that!!! Maribel at front desk is super friendly!!! I just have Amazing things to say about Hotel Aspen! We will definitely choose them again on our next stay! Give them a try, you won’t regret it! I have stayed at different hotels in Aspen, Hotel Aspen is by far the Best!!!

Excellent service, they surprised me with a gift for my birthday and maintenance even came over at 10pm to fix our hot tub. Also, the cleaning ladies were extremely friendly and seemed happy to be doing their jobs which just added to the delight of the experience. Beautiful rooms too in a great location. Oh, and great breakfast too, we will definitely be back!

We stayed here for two nights for a girls trip and were very happy with our stay. It definitely can't be beat for the location and price. The service was great and the pool and hot tub were beautiful and well cared for. We arrived in Aspen very early, and even though it was during Covid times, they stored out multiple pieces of luggage and dropped them in our room when it was ready without us even having to ask. The rooms aren't fancy, but they do have a small kitchenette area and a nice patio. We will definitely stay here again and would recommended this hotel to anyone "trying" not to break the bank in Aspen.

We did a spur of the moment trip to Aspen, and stayed here without much research. The property is older, which would be fine if it was as nice as their pricing is. We had two rooms, one with a private jacuzzi. The balcony that held the jacuzzi had obvious wood rot on the right side, and a very poor patch job trying to cover it up. There were a few other little things, like the water pressure and cracked light covers, but nothing major. The pool area was Ah-may-zing! The temperature was perfect, and we enjoyed that area of the hotel. Now to the staff ... the lady that took our reservation and checked us in was very welcoming. The other workers that we encountered during the day seemed pleasant enough, but the person over their night shift was very rude. Our daughter accidentally locked herself out of her room around 11pm. There is no staff on site, at night, which we were shocked by. The lady had to send someone from off site to let her in. The help that arrived wasn't too friendly either. Our daughter, who is 19, tried calling for help before calling us. The lady was very abrupt with her, and she was hung up on. Thos incident alone would be enough to make us look elsewhere on our next trip.

The staff was very kind and welcoming. The room was very basic... I've actually never seen a motel room so small. A bed and bathroom, that's it... I guess that's all you need. No frills. Curtains had holes in them... Hope the neighbors enjoyed the show. But it was clean! Cleanliness is always a top priority. If you're planning to only be in the room for sleep, I'd stay here. If you're going to spend time in it, maybe try another place/room.

I was in the presidential suite: Shower seal falling down and I'm able to see into the ceiling Whoever painted the room, didn't tape anything, over paint on all wood and mirror frame Room stunk, we had to get room fresheners just to stay the night, was planning a 2nd night, nope can't handle it Shower curtain was all torn, almost couldn't close it to keep the water in the shower Not coming back here

I was a little scared to come here after reading the reviews online, but this place isn't all that bad. Yes it is run down, yes the walls are thin, yes it is so expensive for what you get, but this is Aspen so you're paying for location. We came for Labor Day weekend and paid close to $600 a night for a room here. I would assume this is about a $200 a night (max) hotel but again, you're paying for the location in Aspen. I really enjoyed the free breakfast and the customer service was pretty good. Overall, I didn't think the hotel was super loud. The location is absolutely perfect. You're super close to a park, and about a 5 minute walk to the main streets of downtown.

I'm trying to muster the words, but maybe I should allow the photo of the bed skirt do the talking. Whatever you do, don't bring your black light to stay here. Dirty is an understatement. The location is great, but that is exactly all it has going for it. I'd stay in a clean & properly maintained place in Basalt, even Glenwood, over this place. If you have no other choice, bring your own linens.

I stayed here for 3 nights whole visiting Aspen for some summer hiking. First the pros: Free parking, one of the best complimentary breakfasts I've seen, walking distance to everything in town, nice hot tub and pool. Now the cons: Outdated room with a tiny bathroom, old towels, air conditioner that was loud and couldn't keep up well with the heat. Overall I'd recommend going here, the breakfast itself consisted of cereal, milk, juice, fruit, a breakfast sandwich, a muffin, and then tea. The pricing was reasonable and can't beat the walking distance.

This review is a little delayed since I stayed over the 4th of July weekend. However, Hotel Aspen is a solid option for a summer stay and worth the review. Here are the major perks to Hotel Aspen: *On the edge of the downtown shopping and dining, a quick walk *Free parking at the hotel when most other hotels charge for parking *Breakfast included (not fancy, but perfect for a quick bite before heading outdoors for the day) *Friendly front desk staff *Rates are much lower than most hotels in town (but it's Aspen so pricing is comparable to what you'd pay for a nice resort in other towns) *Small kitchenette with microwave, coffee maker, and mini refrigerator *Quiet hotel, no noise from outdoors or surrounding rooms *Quick access to running/biking trails and parks in the neighborhood The room itself was nothing fancy, even a bit outdated. I was definitely a little put off when we first walked in, but all of the perks above balanced this out. We had a comfortable stay and the room was pretty clean though. Overall, not fancy, but a great value for Aspen and the location was very convenient.

Very decent budget inn - a little bit worn down, but considering where you are staying, great accommodations. What really sells this place is the amenities and location. I was able to get a cab to the aiport provided by Hotel Aspen, and the complimentary breakfast isn't bad at all. the staff is very friendly, and will help you with your bags, and everything else you might need. Super close walk to everything you'll need in Aspen.

The Hotel Aspen is a great choice for accommodation when visiting Aspen with any kind of budget. What it lacks in terms of hotel type services - room service, restaurant reservation concierge, bellman it makes up for in the magic word - location. The Hotel Aspen is about a 5 minute walk from the Jerome Hotel and 10 minutes from the center of town and nearer 15 minutes (esp. with Ski boots on) from the Ajax Mountain ski-lifts. To the left of the Hotel about 50 feet away is the bus stop to Snowmass and Highlands. To the right of the hotel a similar distance away is the bus stop for Buttermilk. This season buses ran about every 15 minutes after 7:15 am through the day and were free of charge. Probably the easiest way of getting about. The rooms, whilst a little old fashioned are comfortable and warm. Ours had a cute stove in the corner and we never felt cold. The bathroom is modern on nearly all counts and there is a seemingly never-ending supply of hot - that's H-O-T water. Be careful ! Our room was spacious and we were lucky enough to spend a week in it and did not get bored. Housekeeping was daily, efficient and the room was always clean and tidy. Requests for additional towels were met quickly. Things to be aware of - there are no elevators so luggage will have to be carted upstairs without assistance. The shower in our room had a really bizarre temperature control which I could just about figure out - I have travelled widely in Europe, Africa, Asia and American and this mixer system for hot and cold water was the first I Have seen. Tip: Sort out shower temperature before getting in the shower - the jump from freezing to scalding can be just a slight adjustment away. All in all a great location and cozy hotel I would recommend staying at again with superb connectivity to the other 3 mountains.

We booked three different rooms at Hotel Aspen for a recent bachelorette party. We had a couple different room layouts but each one was quite spacious and they did their best to put us all close together and near the pool. Upon arrival, there was a delay in linens so there was no option to check in early. However, there were free bikes provided by the hotel, so we were able to jump on them for a quick ride for a beer and a bite down the road. This was AWESOME and made a great first impression. Our rooms were ready by 4pm which worked out! Each room had a mini fridge, a microwave, a bar and bar stools and lots of places to spread your stuff out and be comfortable enough to want to spend some time in the room. The bathroom was the only space that seemed a little cramped but really... who cares! The price on the lodging here seems to be a bit less than other hotels in the area, but it is also a little further away from the nightlife and shopping than others. Regardless, this entire town is walkable so the extra couple blocks really makes no difference if you are are okay to enjoy some beautiful scenery while making your way around. The pool was an awesome amenity during the day. There are comfy day beds and plenty of lounge chairs. Perfect for a summer getaway. The only sad thing here was the hot tub was colder than the pool, so we weren't able to enjoy it at night. We were probably better off going to bed anyway ;) Overall, great place to stay, super clean, spacious, friendly staff and decent pricing. Would recommend for large groups that need multiple rooms with community spaces to gather in during the summer time. Had a great weekend!

This place is terrible. Rooms are dirty and outdated. No room service. Pool is frigid. No air conditioning that makes a difference. Bad mattresses. Bad pillows. Front desk staff is mostly worthless. The rooms have a smell.

Our room smelt horrible and we weren't sure why. I went to go take a shower and liquid came up from the shower drain and smelt horrible. Turns out, the liquid coming up from the shower drain was sewage. Yep, POOP! This was confirmed by the maintenance guy and front desk guy. The sewage also came up through the drain in the wet bar sink. Absolutely disgusting. I've never experienced anything like this. They also wouldn't even give us a full refund because we didn't know we had poop coming up from our drains until the third day.

Let me start by saying that I was extremely weary of staying here. After reading all of the seriously hit and miss reviews I was second guessing me decision; I was even apologizing to my boyfriend on the drive up just in case. Because we had accrued so many points thru Expedia, we were able to get a nice discount on one of Hotel Aspen's Deluxe rooms. I'm really wondering if the quality of the stay here is more room specific, as we experienced none of the issues with the AC or water pressure that other Yelpers did. I will also say that we stayed here off season.. and the pricing was pretty good. (I could not imagine paying $600 though, like some others!) We had a top floor corner room with a beautiful patio that had Aspens providing coverage. The room was very nice and the King Sized bed was comfortable. We didn't have to use the kitchenette, but it was nice to have a mini fridge, microwave and sink. We did use the little coffee maker, that provides Starbucks coffee. It was similar to a KCup style, single brew system. Oh the best part? Free parking and free bike rentals! With most hotels in Aspen requiring you to pay for parking, this was such a pleasant surprise. Thanks to another review, we asked about their bike rentals, and took them out the morning we were leaving. It was nice to ride to get breakfast and then around town. We even stumbled upon the John Denver Song Garden. We checked out the free breakfast, but didn't have anything since we had gone out to eat. The dining area was nice with lots of windows and beautiful views. The food looked pretty good, basically your standard continental breakfast spread. My only constructive feedback is for the hotel to update their main office where you check in. It feels very old, and doesn't match the more modern upgrades the rooms have. I suspect that before the rooms were remodeled it was moreso in line with the hotel. Also, the tubs have jets but they don't work. We called down to ask how to turn them on and were told that after remodeling, they no longer were functional. If that's the case, why not replace the tubs? Overall, we had a great stay at Hotel Aspen and would definitely stay here again. Take my word though, and upgrade to a Deluxe room!

Update from my review a few years ago: My wife and I come to Aspen every year and usually stay at Hotel Aspen. Our last visit was 2016 which was great. We had a spacious room on the second floor that was very clean. When we booked a few weeks ago, we were excited for our 2 night stay. We ended up in room 121, which was a huge disappointment. The minute we walked in, the room smelled of smoke. The carpet had runs and rips in it. The bathroom looked like that out of a Hotel 6. It just looked dated and had the feel of a $49/night hotel versus $250/night room. We were so disappointed we didn't stay our second night. We paid for an air bnb and swallowed the cost of the hotel. We were very bummed about our stay at the hotel is in a prime location, the staff is super friendly, and the pool, hot tub, and breakfast are a nice added bonus. Maybe we just got put in the worst of rooms?

This hotel is trash. And severely understaffed. Paid $800 per night for a tiny dark room. Lowlights: Super loud window unit AC, you could even hear the AC next door all night. Bed is motel quality, with one single blanket, no sheets. Opposite of cozy. Front desk consistently dropped the ball on commitments they made to clean room and change sheets while we were out, despite multiple confirmations. They are not offering room cleaning due to Covid, unless you stay 5 nights. (Which was not disclosed during booking and despite other hotels already offering it). There were never pool towels available. Pool was not cleaned. Pool is not heated, by the way. Highlights: Breakfast included (with to go picnic option) was solid, so I gave it two stars instead of one.

Two stars 1 for the location which is awesome 2 for the front desk people who were very nice and a private roof level hot tub with spectacular views. This hotel is extremely overpriced (we understand it's Aspen but legit this was a ripoff), you get literally a motel 6 accommodation. There are no elevators (not sure how they comply with the American disability act), all room entrances are outside. You have to lug suitcases up flights of icy poorly lit outdoor stairs which felt dangerous. They only offer room cleaning once every 5 days due to COVID yet they don't disclose that upon booking. Room was old and it felt filthy. We had to empty our own trash and go find a dumpster to drop the trash into since no one services the rooms. The breakfast they "include" at $1200 at night was stingy, small and poor quality. We had to walk to get more towels, the room had two towels in it when we checked in (for 5 days until they "service the room again". The room temperature was constantly unbearably hot, we literally had to leave the door open in December. There is an old loud fan built into the wall. The pillow was flat hard and small. The bathtub had a loud constant leak. Poor value for what they charge.

They over charged our function there. Less than 90 people supposedly drank over 10000.00 in alcohol. And they didn't have the beverages that were requested.

We stayed here for two nights for a girls trip and were very happy with our stay. It definitely can't be beat for the location and price. The service was great and the pool and hot tub were beautiful and well cared for. We arrived in Aspen very early, and even though it was during Covid times, they stored out multiple pieces of luggage and dropped them in our room when it was ready without us even having to ask. The rooms aren't fancy, but they do have a small kitchenette area and a nice patio. We will definitely stay here again and would recommended this hotel to anyone "trying" not to break the bank in Aspen.

These five star reviews need to tone it back a little. I'm not saying the hotel was bad, but five stars for a hotel in Aspen would land you at the St. Regis, spending no less than $600 a night at a very top-notch place. I spent two weeks here, attending the Aspen Ideas Festival for work. This means I spent two weeks in a hotel room. Repeat: Two Weeks. Hotel Room. Conclusions: Expedia's 2.5 star rating is accurate. The overall feel of the hotel is much more motel than anything else. The lobby is disconnected from the rooms, and you always walk outside to get inside, if that makes sense to you. The hallways leading to the rooms are very dark - so dark that I had trouble finding the key slot in the middle of the day. My room was a good size, but had this weird smell. I went into another room or two, same smell. Kind of a musty-aged-hard to put your finger on smell, but it never left, despite my windows being open a good amount of the time. Not a bad smell - but a smell nonetheless. The room was clean, the beds were comfortable, water pressure was decent, and linens were nice. The cleaning staff made a habit of drowning the furniture in wood polish nightly, so much so that the wooden surfaces turned into this seemingly frictionless nonsense land in which all items slid around way too much. I ended up wiping a lot of it off with a damp towel so my Mac wouldn't slide off the desk every time I opened it. The A/C is in the wall, and never really seemed to shut off (It was on auto). I had it set on 68 and it buzzed and hummed all night long. I don't think it was broken, but I never really could tell what temperature it was in the room. Never hot, just never cold enough to get the unit to shut off. There is a fridge/sink/microwave setup, but the microwave takes up 90% of the main counter. The extra sink was nice to clean a few things (mainly my protein shake bottle) and the microwave came in handy when I got the flu (funnn...) and microwaved some soup from the grocery store a few times. The pool was nice, heated to what felt like 88 or so degrees every day, so even when the temperature dropped 28 degrees the instant the sun dipped behind the mountains, it was nice to go in. The hot tub was also always on, which was a nice daily relaxation activity after working the festival all day. The hotel staff did a great job of cleaning the pool, as my time in Aspen corresponded with hilarious accuracy to the peak of their "cottonwood is falling from the sky like snow" season, so after a day of "snow" the pool looked like it had cotton balls lining the top. The hot tub was covered most of the time so much of the white allergy balls avoided it completely. The gym...what?! No gym! They do offer 20% off passes to Jean-Robert's Gym, but Hotel Aspen sadly has no workout facilities on their property. Boo. Wifi - free, but slow. The fast(er) wifi was $8.95 a night, so I stuck with the slow one. Speaking of free, the bikes out front are also free. The range of time I could use one depended on who I asked - anywhere from "about an hour" to "bring it back before the sun goes down". I ended up getting a WeCycle pass, so I only used the free ones once or twice but they definitely came in handy. Breakfast was free, included with the room. It was the same thing every day, but they did provide bagels, toast, deli meats, eggs, bacon/sausage, fruit, coffee, and juice, thus mitigating my need to seek breakfast elsewhere. Good, not amazing - more convenient than anything. The staff was nice - very nice. I got a good number of packages delivered to me while I was there, and most of the time they made their way to my room while I was working. They were happy to help with my transportation, and the shared shuttle with the Molly Gibson came in handy some mornings. I was in Aspen for two weeks. I had a roof over my head, running water, conditioned air, and I didn't pay for the room. Should I return next year, this place won't be on the top of my list, but it for what it was and what I needed it for - not bad.

What's with the bad reviews? Great location that's right next to shuttle. Affordable rate (spring), free breakfast (which was totally decent!) and a big enough room with patio. Anyone complaining about tv size or lack of enough padding per carpet....sheesh. I guess it is aspen but come on.

We stayed here for two nights over Fourth of July weekend. The online photos made the hotel look much more polished and the website boasts "four-star amenities at three-star pricing." The atmosphere is actually more like a motel than a hotel. Rooms are housed in several different buildings and all the doors open up to the outside. Be prepared to carry your own bags to your room because there isn't any valet service. I think I might have seen one luggage cart, but that won't help you if you're staying on the second floor (unless I missed an elevator somewhere). Free uncovered parking is available either in the designated spots or along the street behind the property. So this is basically Aspen on a budget. The buildings are older but very clean. Our room was spacious and had a relatively comfortable king bed with a fluffy down comforter, a little sitting area, a small but functional bathroom, loads of storage space, and a kitchenette with a mini-fridge, microwave, and coffee maker. We even got plush robes. Each room comes with some kind of outdoor space, either a small patio area on the ground level or a little deck on the second level. The walls and ceilings are nice and thick, so you can't hear your neighbors at all. Even the free Wi-Fi didn't give us any grief. Our one complaint about our room was that the wall unit AC rattled a bit too loudly. Complimentary breakfast is included and it wasn't terrible. In addition to the usual continental fare you'd expect, scrambled eggs, bacon, and a rotating freshly made sweet bread like French toast or cinnamon buns are served. Tables are mostly communal and you must bus your own table. You can also walk your plate downstairs and eat out by the pool. We totally lucked out and had the pool to ourselves for about half a day before some children came to splash around. The pool area is nicely arranged with lots of comfy lounge chairs and outdoor sofas. Our one complaint about the pool was that it needed to be vacuumed. Towels were also running low but there weren't that many people using them, either, so it wasn't an issue. One amenity I think is especially cool is the free first come, first served bike rental (in four hour increments). The hotel is within easy walking and biking distance to shops and restaurants. The staff was very friendly and accommodating. Pets are welcome! We had a very pleasant stay and would definitely consider this hotel for another overnight visit to Aspen.

I'm writing this review from room 104, at Hotel Aspen, in bed, when I should be peacefully asleep. It's now 7:45 a.m, and I've been up since 6am listening to people stomping around above my head for the last hour and 45 mins. I travel a lot for work, and I often get to my hotel room late. I value my sleep. If your a semi light sleeper, even in the slightest, you don't want to stay here. The walls and ceilings are paper thin. You won't sleep good at all. I'd move on to the next option.

The front desk staff were so helpful and friendly. They offer free breakfast, gave us recommendations on where to go and even booked reservations for us. Would definitely stay again.

This is the first time my family and I have stayed at Hotel Aspen and it has been a wonderful experience nice cozy rooms but literally the best part is the breakfast! It's not very big but it has just enough to satisfy all your breakfast needs! I just have to say it's really freaking good and we enjoyed our stay I ate a ton of breakfast am currently eating as I'm writing this review Yum Yum Yum

We decided to go to Aspen for a few night and selected this place off the photos and location to downtown. We got to the hostel at 0940pm and it was closed. We found our key o. The night box and ventured to the unlit parking spaces in the back alley. I am amazed vehicle are not broken into on a nightly basis. After entering the room, we noticed the musty smell. Wow, the rim was not like the photos! There was visible drywall patch work in the bedroom and bath. Stains on the carpet and drags coming from the front door.... we could not call the front desk and complain cause no one works past 0900pm. We went to The complementary breakfast, but was told the kitchen was closed. There was a sign on the door that said go across the street to their sister property. How convenient. The breakfast was basic and the pastries were dry. After breakfast we went to check out the pool. It was small and unsecure. Anybody from the street can just wander in and use the facilities

This hotel goes above and beyond to help make your stay magical. From an included breakfast that is to die for to a evening snack with complementary beer and. I loved my stay and cannot wait to be back!

I have been checked in for 1 hour and already I am wondering how can I move rooms or get out ... but given I just paid 2600 for 6 nights plus flight. I will just have to suck it and see. The 2 things I notice already are I can hear someone peeing and flushing (which is never the greatest sound in your room) and it advertised a kitchenette. Now kitchenette's to me are not a bar with a sink. They have a small stove top . They have plates, glassware and cutlery, chopping boards, pots etc This has a sink, a microwave and a fridge. So even if you wanted to microwave something you can't, or eat a salad you can't. Unless you buy a plate or bowl and silverware. This was the reason I paid the extra for a kitchenette so I could do things myself when I wanted to. Alas, my room is also right by the stairs so I expect to have the stomping of boots for the next 7 days. Why 2-stars it is in a good location, it does have a very nice man in reception (who hopefully won't be unhappy that I want to change rooms) and it has a free taxi service to and from the airport. (which is a saving of 18.00) you pay the tip but nothing else.

To call this a hotel is a huge stretch. It is an overpriced - (we paid 500.00 !!!! )motel on main st in aspen. No valet - park on side of hotel. Do not go If you can't carry your luggage up stairs. Pictures look nothing like hotel. Terrible shower pressure, tub is old and gross. I would love to get my money back from this dump. Don't be deceived !! Try the Hyatt, st. Regis, Jerome etc. this " hotel" is a major rip off. A 2.5 star hotel max

Hotel Aspen refused to reimburse a night that we booked by mistake. The person at the desk made it clear that he was canceling the next week and only charging us for one night. But after the fact, they seem to forget that agreement. Don't stay there- stay at Limelight. That's where we will try next. The bed mattress was horrible.

I really loved this hotel. Great location, clean rooms, good breakfast. We came for a short weekend during the winter and our stay was wonderful. I would definitely recommend and return here next time I am in Aspen!

I really like the hotel.The employees gave us some helpful tips about aspen and gave us discounts for skis and other stuff.The manager was just as nice as the employees,he even lets you borrow movies until you leave the hotel.The breakfast is nice and the room is clean.Theres a hot tub outside and it probably feels good to be in it.I will definitely go to this hotel again.In fact I probably will be there again in the summer.Thank you Ethan Reisman for the movies and yes I am the kid that went across the street to get movies.Again,Thank you.

My friends got us a room here for 1 night to see a band at the Belly Up. She's a wedding photographer so she spends more time than anyone I know in Aspen and this is her favorite place to stay. I can see why and know that I will be staying here when I visit again. Our room had 2 comfy beds with fluffy linens, I believe they were queen beds. Whatever size they fit 4 of us without any problems. We had a nice wet bar in the room with a small fridge we used for leftovers and brews. The TV was huge. There was a nice patio out front and a sort of enclosed porch room with 2 chairs and a table before entering the room that we enjoyed in the morning. The hot tub and heated pool was the icing on the cake, and they supplied us with warm robes that we used going back and forth. It started to snow that night so the robes and extra towels came in handy. We actually overslept and missed our wake up calls. They finally came to our room around 2, way after checkout. We thought for sure they were going to charge us for another night but they didn't & were super cool about it. They said they understood and let us sleep until they had no more rooms to clean. How awesome is that! Hotel Aspen won my heart and I can't wait to go back!

We stayed here in the middle of the week, during the off season. We got an excellent rate for such a nice room. For $100 we got a nice size room with a king bed, down comforter, down pillows (or at least they all felt like down), a flat screen TV, sink, microwave, safe, an iHome alarm clock where you can play your iPod, and a pleasing bathroom. The decor is nice and everything is very comforting. There is definitely nothing fancy about the outside of the hotel, but when you're looking for a nice place to sleep, that doesn't really matter. They have a pool/hot tub as well, but unfortunately I forgot my suit so I am not sure how that is. Hotel Aspen is only a few blocks from restaurants and shops and they have a shuttle to/from the Aspen airport. Definitely a great spot!

Not sure at all why this place has received high reviews. Overall the experience was fine but the hotel is far from nice/ upscale. It's basically like a motel with a modern flip. Looks nice but lower end all around. Rooms are all outdoor motel style entrances. When you walk in it looks nice but then you see the old counter for the mini fridge area and the bathroom is very tiny. You cannot access the toilet without closing the door. The beds appeared to be nice, but my husband and I both slept miserable! It's an old spring mattress with run down pillows. Staff was all super friendly and very accommodating for our dog. And breakfast was decent for a free one.

I'm not sure why they call this a Hotel - its a motel, don't let the name fool you. The room was tiny and for the price we paid, we expected something much nicer. The staff was friendly. The room was clean but smelled too strongly of cleaners - which makes me wonder what underlying smell needs to be masked. Air conditioning is in the wall and loud. I much preferred the Arabella in Vail for the SAME price - light years difference.

The stay at this hotel was very pleasant. The staff was very nice and friendly and the complimentary breakfast/dinner was icing on on top of the cake. Room was very nice and spacious and very clean. The warm pool and hot jacuzzis were a plus! Open until 10pm. Recommend this hotel when traveling to Aspen.

We're here in the off season (tail end of spring) and this is probably the nicest 2.5 star hotel ever to exist. It feels like a 3.5 star place at least! My bedroom looked like an Ikea showroom with gorgeous decorating decisions from wall paint color to sofa chairs to accent pillows to the curtains, it's a very inviting and comfortable room. Two fluffy shower robes in the closet, humidifier, iHome alarm clock where you can mount your ipod, bar with barstools, microwave, sink , track lighting above the bar, and a small but modern bathroom with the biggest shower head I've ever seen. The shower head is bigger than MY head! Wonderfully pleasant front desk staff and a very well stocked continental breakfast in a spacious but cozy lounge. Doesn't look like much from the outside but the rooms and services are superb. How is this only 2.5 stars?!

Great little hotel. Pros- nice rooms, nicely outfitted, great work desk for computer, chargers, etc, super comfortable beds, great front desk service, outstanding shower, great location on Main Street. Great pool and spa area for winding down. Cons- very very small rooms, no vanity space in bathroom to lay out toiletries. Small room is not really a big deal but vanity space makes it a 4 star for me instead of a 5. Highly recommended, especially for off season rate of $109.!!!

This hotel was amazing. Amazing views and amazing accommodation. The room was huge and super clean, the restroom was very clean and beautiful. They had shower caps and shampoo and conditioners, lotions, and face wipes for women. I loved it. The breakfast was great. The only reason why it is not a 5 star is due to the problem I had with breakfast. I got there at 9:20 and breakfast is over at 10am and I waited 15 minutes for potatoes and when I said excuse me Can I have some potatoes when are they coming out? They said they stopped service breakfast already. So I called the front office to ask and they told me they did stop serving breakfast at 10am and the management made the kitchen make more breakfast. I mean, how rude of them to refuse to serve more breakfast to the guests ? It wasn't time either. The kitchen staff was the worst. But the rest of the staff was accommodating. That is the only reason I give it a 4. But I applauded the manager for stepping up and resolving my problem. Kudos !!!

We were amazed at how beautiful this hotel was. We reserved a two queen hotel room which came with a mini bar, microwave, mini refrigerator and sink. The room had great details and a small indoor patio that overlooked the pool. Their breakfast was one of the best. I would highly recommend this hotel and would definitely come back.

Wow! What great service. Free bikes and very clean rooms. Close to the action. What else could you ask for? Had problem with air conditioner and they fixed the problem in 5 minutes. Great free breakfast and the staff was awesome. Thanks to Michael who helped so much and had an unbelievable attitude. He loves his job and it shows. I highly recommend this awesome hotel!! They try hard and it is very clean. Thanks so much.

We stayed in a hotel with the electric fire place. When we entered, the room had a smell. So we aired it out by opening the windows. The front desk guy was super nice and reccommended someplaces for us to eat. The pillows are really flat. Also, the bathroom is a little small.

I don't know how people can rate this 5 stars. Maybe it's because I stay in a lot of hotels but this truly is a 2-2.5 star place. At least from my experience. Let's start with check in. The guy their was less then helpful and seemed to be put out of his way to check us in. He didn't give us the parking pass we were suppose to have hence I got a parking ticket while our car was parked right where he sad we should park. It was an easy fix to take care of but still a needless hassle. The room. Lipstick on a pig comes to mind. Yes they made the rooms look nice for pictures but with a closer look and actually staying in the room, it's a different story. Upon entry in our 1 bedroom room. We were smacked in the face with an odd odor. It's hard to describe but it wasn't the most pleasant slightly annoying odor. The king size bed was located in a room with zero windows. So if you are like me and like to wake to natural light don't stay in one of these rooms. The bed needed to be replaced, it is past its prime. The ac made a clinking noise that was very annoying. Plus no nightstand on my side of the bed. The carpet in the entire room was in desperate need of a cleaning. Maybe the smell was coming from their. I wasn't about to put my nose on it to find out. The bathroom was small but looked nice. The added hair from other people was a touch I could have done without. They also label the hand lotion with a fee of $25 if you remove the bottle from the room. No word on what would happen if you used all the lotion. In my 20 years of staying in hotels I have never seen labels on the cost of removing toiletries. Get smaller bottles if you don't want them to have feet. My wife says the soaps were nice. To me soap is soap. Now the kitchenette. We didn't utilize it much, the fridge did keep things cold. My only problem with it was cleanliness. My daughter needed a plate to eat a pastry on so she didn't make a mess. When I went to get the plate, all of them were dirty with the previous persons food on them and wet. Every plate and bowl was dirty and wet. Unacceptable! The pool area was filthy. The chairs were covered in mildew and the pool was cold. I have been in heated pools and this was not close to warm. Especially considering the outside ambient temperature. My girls were disappointed they couldn't swim. The good about the hotel. The breakfast was one of the better included breakfast I have had at a place like this. The location is good for walking everywhere with in Aspen, hence why we left a car where we did and received a ticket. There was a very nice playground located behind the hotel for children. There were free bikes for guest although no way to accommodate children that can't ride. I have stayed at their sister property the Molly Gibson, a long time ago and will give that a try next time. Or just stay a one of the slightly more expensive properties around town. There are several options to choose from in Aspen. I could not recommend staying here.

My family stayed at this hotel during our annual trip to Aspen, CO. It was a disaster. It is easily the worst hotel I have ever stayed in Aspen and I will never stay there again. I originally booked at the Sky Hotel, but for some reason AMEX Travel could not confirm my reservation, so the AMEX travel agent suggested this hotel as an alternative. My family typically stays at the The Ritz Carlton - Highlands, but this year we opted to stay in town. When we arrived at the Hotel Aspen, we had to carry our own bags to our room because there is no bellman or valet service. It is a smaller hotel . . . perhaps 50 rooms . . . so no bellman or valet is forgivable. What happened later is not! In our first room, the water pressure was terrible, the bathroom was smelly, and the toilet did not work. The front desk clerk moved us to another room. In our second room, the window unit A/C was extremely loud. The onsite technician could not fix it and we were forced to stay in this room for the 2nd night of our trip. The A/C would be quiet for around 20 minutes, allow you to drift off to sleep, and then it would crank up again like someone starting a motorcycle in your room. Needless to say, I did not sleep very well that night. In the morning, after I told the front desk of my lack of sleep the night before, they agreed to move me, but only as long as I was out of my room by 2 p.m. because they needed the room for another guest. In other words, after telling the front desk that the room was uninhabitable due to an extremely noisy A/C unit, they were quite happy to make victims of their next unwitting guest at the hotel by putting them in a room where you cannot hear the TV when the A/C is running! Our third room was the best of the lot with no undue issues . . . except one major problem and the reason why I am writing this poor review. On the fifth night of our trip, my wife and I met some friends in Aspen and got back to the hotel just before midnight. Unfortunately, neither of our magnetic key cards would work, so we went to the front desk only to find out the front desk closes at 11 p.m.! Since the hotel across the street is owned by the same company, we tried that front desk. It was closed as well. We were forced to call a 1-800 number and wait 45 minutes for a security guard to come and let us in . . . not exactly the best way to end the evening. This hotel is not expensive by Aspen standards, but it is not cheap either. If you are going to pay $350/night for a hotel room, the hotel should have 24 hour front desk service. Between this hotel and their sister property next door, they easily have over 100 guest rooms. Yet they cannot afford a front desk clerk for 11 p.m. - 7 a.m. at $15/hour? Sounds to me like management is being cheap at the expense of their guests. Finally, and certainly not least, the front desk was aware of all of the above problems. The various front desk clerks varied from concern, to apologetic, to completely indifferent. Regardless, at no time during my stay did I ever hear from a manager to address my concerns or apologize for the issues. On the bright side, this hotel is located right on Main Street so you are in walking distance of everything Aspen has to offer (we didn't even need our rental car). Nevertheless, I will not be staying at the Hotel Aspen ever again and would advise others to find more reliable and better managed properties. If you want to stay in town, you may have to spend $100/night more for some place like the Sky Hotel or Hotel Jerome, but it will be worth every penny (unless you have a diminished sense of smell, a hearing aid that you turn off at night, and get back to your room just after dark).

Pros: -Friendly and helpful staff -Comfortable bed -Ample heat in rooms even when below zero outside -Fantastic hot tub with the powerful jets and also a heated pool with fire pit ambiance -Price competitive -Convenient location on main street within walking distance to great restaurants and shops -Quiet. Could only hear upstairs neighbors when they were banging snow off their boots and only hear plows on main street every now and again. -Mini kitchen with a little counter space, coffee maker, mini fridge, and sink -Free breakfast buffet and Apres Ski daily. Breakfast was great on one day with Belgian waffles (you reheat yourself using toaster oven), fresh berries and whipped cream among the regular selection of scrambled eggs, bacon, breakfast potatoes, plain yogurt, and other continental items. Apres Ski had below average (aka cheap) wine (chard & cab), one choice of beer (CO Native) and on the day we were there chicken quesadillas, chicken tortilla soup, and assorted cheese, crackers, and meats. Cons: -Older construction buildings and isn't as new as the pictures make it appear. -The carpet/flooring is hard with no padding (but makes sense in a snowy area and at a ski resort for quick dry) -Bathrooms are very small -TV in room quite small -Our room needed some repairs that didn't get complete while we were there, including having the heat light in the bathroom function and the handle on the toilet was loose upon check in and almost breaking after 24 hours.

Hotel charged over $300 to cancel reservation, less than 30 days before stay, which was 85% of two day room rate. Hotel blamed national on-line booking website. Booking website said it was the hotel's policy. Beware of this process.

NOT FOR BABIES! We stayed here recently with our 8 month old baby. I notified them ahead of time that we'd be coming and needed a crib for our room. We arrived pretty late and when we inspected the pack n play we noticed they used a regular-sized bed sheet to cover the mattress. As any parent knows, this is a major safety hazard. Everything you read tells you first and foremost that you cannot put a baby to sleep with loose bedding because they will suffocate and die. When we called down to the office to see what they could do to accommodate they pretty much told us there was nothing they could do at this time. Luckily my husband persisted and the off-site manager showed up with duct tape. We were able to duct tape the sheet tight enough to get us through the next 3 days but if my baby was younger and not able to roll over, I'm not sure it would have been good enough. There were some redeeming qualities of the hotel - nice happy hour set up, manager emailed me prior to my arrival to confirm, and they have humidifiers, but my number one expectation staying at a hotel is my safety. The fact that they are not equipped, knowledgeable or even seem to care about the safety of its youngest guests was a major upset for me. I would never stay here again nor recommend to parents looking for a hotel in Aspen.

My son and I stayed 2 nights in August. The rooms are somewhat updated but still have that 1970s feel. The morning breakfast was terrible; even my 17 year-old son could barely eat the food (and he is starving in the morning). But the heated pool and jacuzzi were lovely. Beautiful towels were provided and the courtyard placement was nicely designed.

This is a very unique spot. It reminds me of a 70's lodge. However, it's kinda cool. They offer a pretty descent free breakfast in the am where everyone eats together and it's a buffet. (Good bacon) They also do a green cocktail and treats from 4-6 pm in the same spot. The rooms are old school with newer linens etc. I had a bad room. I was underneath the kitchen so every morning I would be woken by the staff preparing breakfast. My bed was awkward. I think the mattress was broken. It pushed me to the left side of the bed and was not comfortable. My room also smelled bad. The cleaning staff would spray the room each day in an attempt to hide the odor. Normally I would give a place like this 1 star but the staff we're very friendly and didn't have that Aspen snottyness!

Hotel Aspen was the best decision we made on our trip! When we arrived at 4:30, they were doing Apres-Ski (which they do every day in the afternoons), and they provide free wine, beer, meats and cheeses, vegetables, soup, and some sort of hot dish. I had no clue they did this, but it was the best thing after we had drove 8 hours that day to get there. They also do an awesome breakfast in the morning. The view is incredible as you sit there eating, you are looking up at Aspen mountain. The location is very central to the city and you can walk to the shops and restaurants or take the convenient "Downtowner" which picks you up from the hotel for free and drives you anywhere. The staff was really friendly and gave us great recommendations. If we needed anything, they were there to meet that need. The room itself was clean and quaint. It had a little mini bar which was perfect with a microwave and refrigerator. We were on the first floor which was perfect since I had a fractured foot and couldn't do the stairs to easily. There was a little outdoor patio area as well with 2 chairs and a table. The place was decorated for the holidays so it felt really warm and inviting. It was the best feeling coming back "home" there every night after our days out in the snow. We will absolutely come back here on our next trip to Aspen!!! Thank you again to the staff for a great experience! We also got engaged on our trip, so all in all, it was the perfect week!

Great value for Aspen. Plus, you can't beat the complementary breakfast and evening beer/appetizers. Nothing like going back to your hotel after a full day of skying to a complementary Fat Tire! The staff working the complementary breakfast bar was top notch. The front desk was also very helpful and accommodating. They offered to upgrade us to a Jacuzzi room for a modest additional fee, which we are glad we took. Appliances may feel a bit dated, but they do the work.