Hotel & Spa Termas Cacheuta

This hotel is horrendous in every single aspect. The service is unhelpful and there’s no sense of hospitality, the rooms are barebones with barely functioning parts, and the spa itself doesn’t have enough staff and the bathrooms are clogged. It was so bad I left through my reservation and I truly hope no one makes the decision to stay there. Mendoza is a beautiful place and there are many other places to stay. DO NOT WASTE TIME / MONEY here. And to the hotel, learn to do better. Argentina is a beautiful country with lovely hospitality culture. Learn from that.

Truly awful experience. We had hiked Aconcagua and were really looking forward to a relaxing experience, but this was far from that. The hotel was under renovation, so it was noisy, had construction workers in and out at all times, and was full of dust. The rooms were extremely hot, no mini fridge, and when we grabbed a water bottle from the lobby we were told it was “not up for grabs”. The hotel bathrooms were not even clean. Service was awful. They did not have massages available upon arrival, but when we tried to book in advance we were told we had to book upon arrival. If you’re traveling in Argentina, I recommend you skip this hotel altogether. The price does not match the experience you get here. Look elsewhere in Mendoza.

Beautiful location and then down hill from there. They might add well remove spa from the name. Unless you are staying there, don't plan on anything. Massages.... You can't make reservations for a massage after of time. Showing up right when they open at 10, all but one 1/2 hour massage was booked. Yep, they only book 1/2 hour massage. Only had 2 masseuse working. And no other spa services. No facials, pedicures, couples massages, nothing. They will ONLY provide you 2 towels. One before lunch and one after lunch. Meaning you get to go to lunch with a wet towel. Lunch.... Very disappointing and close to not worth eating. All the meats were way over cooked and the buffet disjointed. No other beverage options besides vine and beer for the must part. This is only available for purchase in the restaurant. No beverage service anywhere else on the property. The "thermal* like smelled more of chlorine and normal thermal water.

This place is a total scam due to the staff. We got the full package and when we arrived at noon they told us that we missed the entire tour that we paid for and started giving us excuses why and literally we caught them lying. Then lunch time arrived, they said that there are tons of vegetarian fish options - total lie. Tons of meat but the food looked really bad and not fresh. At the pools site they had a water for tourists to drink, all of the sudden the water we tried came out yellow so I went to the reception to tell them and they said don’t drink it anymore - it should be yellow from the sediments of the natural water! This is insane since they get tons of tourists who can easily get sick from their irresponsible behaviour. Lastly, at the restaurant they’re so slow they never bring you drinks and then they charge you for more so please beware of these people. Horrible experience and I won’t recommend it to anyone. The place is very nice but unfortunately the staff is horrendous and it wasn’t just one person it was 4-5 people that kept trying to cover each other.

We visited the Hotel & Spa Termas Cacheuta on 23 Oct 2024 and had a fantastic, relaxing time in a unique venue. We read many reviews before going and want to report back on our experience. We’ll note that there seems to be A LOT of confusion between the two venues: the Hotel & Spa (which we went to) and the Thermal Park (“Parque Termal”). The Park seems to be more geared to families and children and is likely busy has a more ‘fun and play’ environment. The Hotel & Spa is very much geared to relaxation and wellness and is quiet and tranquil. We had booked a full day ticket (no overnight stay) with a transfer from our hotel, booked directly with the Hotel & Spa and not a tour company. In advance of the day we had communicated well with the Hotel via their WhatsApp number provided in the booking confirmation to confirm things like pickup time. However, the day didn’t get off with a good start as they forgot to pick us up. We waited half an hour before contacting the WhatsApp, which initially didn’t respond to us for a further half hour. By then we had already ordered a taxi when we did get a response saying that they will send another car and that they had indeed made an error with our reservation. We cancelled our taxi and were picked up by a lovely driver and were whisked to the spa. The staff were brilliant, apologetic, and tried to make our stay as relaxing and enjoyable as possible, and gave us our bath robe hire for free (which ordinarily you need to budget for, it’s not much, but bring cash). Some reviews mention English language issues but truthfully we experienced nothing of the sort: not everyone spoke English but they shouldn’t have to, but they all made reasonable endeavours to exceed our expectations (and Google translate is your friend)! And many front desk staff did speak English and gave us all the instructions we needed and made us feel very welcome. Slightly annoyingly, however, we wanted to do a massage treatment but they were all booked out when we got there, and we couldn’t find out how to book them in advance of the day (we were told via WhatsApp to do it at reception on the day but maybe we were then too late). The venue is absolutely magnificent, the landscape is breathtaking, the variety of pools, the mud baths, the space for loungers. It was not busy at all, it was sold out and I guess there was max 120-150 people there? Perfectly quiet while still being full. Some reviews mention the ongoing renovations being a disturbance and it’s true these were ongoing with workers walking about with tools and we could see some exciting changes and upgrades happening. We were obviously jealous we couldn’t use them yet but the ongoing works was not too much of an inconvenience for us, and didn’t stop our enjoyment of all the pools. The lunch was nothing other than completely spectacular. I’ve rarely had both quality and quantity be exceeded to this extent. All food included, drinks are extra, reasonably priced, bring cash. There are some other highlights including the indoor natural cave wet sauna ‘grotto’ which was unlike anything we’ve ever seen before. The staff had organised a pickup for our return (the same driver, I figure there was also no space on the return transfer booked for us either) and it just goes to show they a mistake can be easily made up for with good customer service. All in all a fantastic day.

We booked the full day spa experience and had a wonderful and relaxing day. The day started with breakfast which was a small selection of pastries, toast and spreads with coffee and tea. The restaurant staff were super friendly and helpful. We then spent the rest of the morning enjoying the hot springs and relaxing in the lounge chairs. The pools are all marked with the different temperatures, but we found some were cooler than indicated. My husband had a 30 minutes deep tissue massage for 15,000ARS which he found very relaxing. The reception in the hotel and in the spa area were helpful and kind. The lunch was amazing with so many different food options, all kinds of meat, pastas, salads, and plenty of deserts. We got a glass of wine each and they were very generous! We did the mud therapy and the steam room in a natural cave which was really unique to see. Before the day ended we had merienda with coffee and tostadas that were delicious. The staff even wrapped up the one we didn’t finish so we could take it home. The only thing to note is if you are coming from the Potrerillos side, the hotel is a little past the waterpark and campsite that is marked as the hotel on the map. A must do in Mendoza for a perfect and tranquil day!

We went for the full day spa in May 2024. It was the highlight of our Mendoza trip - the staff were wonderful and there are so many thermal pools of different temperatures in a beautiful setting. There's a huge lunch buffet included with lots of meats, salads, pastas and dessert. We thought the full day might get a bit boring as we hadn't got massages so we went for a walk in Potrerillos and arrived at 12:00 but we definitely could have arrived earlier and enjoyed sitting by the pool with a book. We would really recommend it

We stayed here for three nights in February 2024. The location and spa were absolutely amazing. We arrived late on our first day and the front desk staff made sure the restaurant saved us some food. Overall the food was good, but not on par with all amount charged. The staff in the restaurant was very attentive, Bautista and the two older gentlemen (we forgot their names) took great care of us during lunch and supper.

This hotel is horrendous in every single aspect. The service is unhelpful and there’s no sense of hospitality, the rooms are barebones with barely functioning parts, and the spa itself doesn’t have enough staff and the bathrooms are clogged. It was so bad I left through my reservation and I truly hope no one makes the decision to stay there. Mendoza is a beautiful place and there are many other places to stay. DO NOT WASTE TIME / MONEY here. And to the hotel, learn to do better. Argentina is a beautiful country with lovely hospitality culture. Learn from that.

Truly awful experience. We had hiked Aconcagua and were really looking forward to a relaxing experience, but this was far from that. The hotel was under renovation, so it was noisy, had construction workers in and out at all times, and was full of dust. The rooms were extremely hot, no mini fridge, and when we grabbed a water bottle from the lobby we were told it was “not up for grabs”. The hotel bathrooms were not even clean. Service was awful. They did not have massages available upon arrival, but when we tried to book in advance we were told we had to book upon arrival. If you’re traveling in Argentina, I recommend you skip this hotel altogether. The price does not match the experience you get here. Look elsewhere in Mendoza.

Beautiful location and then down hill from there. They might add well remove spa from the name. Unless you are staying there, don't plan on anything. Massages.... You can't make reservations for a massage after of time. Showing up right when they open at 10, all but one 1/2 hour massage was booked. Yep, they only book 1/2 hour massage. Only had 2 masseuse working. And no other spa services. No facials, pedicures, couples massages, nothing. They will ONLY provide you 2 towels. One before lunch and one after lunch. Meaning you get to go to lunch with a wet towel. Lunch.... Very disappointing and close to not worth eating. All the meats were way over cooked and the buffet disjointed. No other beverage options besides vine and beer for the must part. This is only available for purchase in the restaurant. No beverage service anywhere else on the property. The "thermal* like smelled more of chlorine and normal thermal water.

This place is a total scam due to the staff. We got the full package and when we arrived at noon they told us that we missed the entire tour that we paid for and started giving us excuses why and literally we caught them lying. Then lunch time arrived, they said that there are tons of vegetarian fish options - total lie. Tons of meat but the food looked really bad and not fresh. At the pools site they had a water for tourists to drink, all of the sudden the water we tried came out yellow so I went to the reception to tell them and they said don’t drink it anymore - it should be yellow from the sediments of the natural water! This is insane since they get tons of tourists who can easily get sick from their irresponsible behaviour. Lastly, at the restaurant they’re so slow they never bring you drinks and then they charge you for more so please beware of these people. Horrible experience and I won’t recommend it to anyone. The place is very nice but unfortunately the staff is horrendous and it wasn’t just one person it was 4-5 people that kept trying to cover each other.

We visited the Hotel & Spa Termas Cacheuta on 23 Oct 2024 and had a fantastic, relaxing time in a unique venue. We read many reviews before going and want to report back on our experience. We’ll note that there seems to be A LOT of confusion between the two venues: the Hotel & Spa (which we went to) and the Thermal Park (“Parque Termal”). The Park seems to be more geared to families and children and is likely busy has a more ‘fun and play’ environment. The Hotel & Spa is very much geared to relaxation and wellness and is quiet and tranquil. We had booked a full day ticket (no overnight stay) with a transfer from our hotel, booked directly with the Hotel & Spa and not a tour company. In advance of the day we had communicated well with the Hotel via their WhatsApp number provided in the booking confirmation to confirm things like pickup time. However, the day didn’t get off with a good start as they forgot to pick us up. We waited half an hour before contacting the WhatsApp, which initially didn’t respond to us for a further half hour. By then we had already ordered a taxi when we did get a response saying that they will send another car and that they had indeed made an error with our reservation. We cancelled our taxi and were picked up by a lovely driver and were whisked to the spa. The staff were brilliant, apologetic, and tried to make our stay as relaxing and enjoyable as possible, and gave us our bath robe hire for free (which ordinarily you need to budget for, it’s not much, but bring cash). Some reviews mention English language issues but truthfully we experienced nothing of the sort: not everyone spoke English but they shouldn’t have to, but they all made reasonable endeavours to exceed our expectations (and Google translate is your friend)! And many front desk staff did speak English and gave us all the instructions we needed and made us feel very welcome. Slightly annoyingly, however, we wanted to do a massage treatment but they were all booked out when we got there, and we couldn’t find out how to book them in advance of the day (we were told via WhatsApp to do it at reception on the day but maybe we were then too late). The venue is absolutely magnificent, the landscape is breathtaking, the variety of pools, the mud baths, the space for loungers. It was not busy at all, it was sold out and I guess there was max 120-150 people there? Perfectly quiet while still being full. Some reviews mention the ongoing renovations being a disturbance and it’s true these were ongoing with workers walking about with tools and we could see some exciting changes and upgrades happening. We were obviously jealous we couldn’t use them yet but the ongoing works was not too much of an inconvenience for us, and didn’t stop our enjoyment of all the pools. The lunch was nothing other than completely spectacular. I’ve rarely had both quality and quantity be exceeded to this extent. All food included, drinks are extra, reasonably priced, bring cash. There are some other highlights including the indoor natural cave wet sauna ‘grotto’ which was unlike anything we’ve ever seen before. The staff had organised a pickup for our return (the same driver, I figure there was also no space on the return transfer booked for us either) and it just goes to show they a mistake can be easily made up for with good customer service. All in all a fantastic day.

We booked the full day spa experience and had a wonderful and relaxing day. The day started with breakfast which was a small selection of pastries, toast and spreads with coffee and tea. The restaurant staff were super friendly and helpful. We then spent the rest of the morning enjoying the hot springs and relaxing in the lounge chairs. The pools are all marked with the different temperatures, but we found some were cooler than indicated. My husband had a 30 minutes deep tissue massage for 15,000ARS which he found very relaxing. The reception in the hotel and in the spa area were helpful and kind. The lunch was amazing with so many different food options, all kinds of meat, pastas, salads, and plenty of deserts. We got a glass of wine each and they were very generous! We did the mud therapy and the steam room in a natural cave which was really unique to see. Before the day ended we had merienda with coffee and tostadas that were delicious. The staff even wrapped up the one we didn’t finish so we could take it home. The only thing to note is if you are coming from the Potrerillos side, the hotel is a little past the waterpark and campsite that is marked as the hotel on the map. A must do in Mendoza for a perfect and tranquil day!

We went for the full day spa in May 2024. It was the highlight of our Mendoza trip - the staff were wonderful and there are so many thermal pools of different temperatures in a beautiful setting. There's a huge lunch buffet included with lots of meats, salads, pastas and dessert. We thought the full day might get a bit boring as we hadn't got massages so we went for a walk in Potrerillos and arrived at 12:00 but we definitely could have arrived earlier and enjoyed sitting by the pool with a book. We would really recommend it

We stayed here for three nights in February 2024. The location and spa were absolutely amazing. We arrived late on our first day and the front desk staff made sure the restaurant saved us some food. Overall the food was good, but not on par with all amount charged. The staff in the restaurant was very attentive, Bautista and the two older gentlemen (we forgot their names) took great care of us during lunch and supper.

Beautiful slice of heaven! So glad we spent a day here! It was impossible to get a day pass for the spa, so we signed up for the mindfulness day. It was a full, silly, relaxing day of pool exercises, hot and cold springs, mud baths, walking on rocks for some footwork, sauna, and then a sound bath (not sure what else to call it!) that was amazing. We had some time to explore the spa for a few hours on our own too, and enjoyed the massive buffet lunch and some wine at the hotel restaurant. It is difficult to get to this spot without a car of your own or staying at a bigger hotel in Mendoza, but we made cabs work!

These natural thermal pools and spa are located alongside the Mendoza river, approximately 1 hour drive from Mendoza city. The cost (~43US$ per person) to visit the pools includes a lunch buffet which reportedly is really nice but we had lunch plans at a nearby winery so we didn't eat there. If you want to visit the thermal pools only without having to pay for the lunch then you can only do it in the afternoon (from 3-6:30 pm). Upon arriving to the spa we were greeted, checked in and provided information about the facility. Robes are available for rent and the cost is 100 Argentinian pesos for each robe. These are not really necessary while you're enjoying the pools, however you will need to have either a robe or be fully clothed once you enter the restaurant area. After checking in we were given a tour of the facilities and then taken to the locker room/changing area which is also where the bathrooms, showers and saunas are. There are several pools, both covered and uncovered, each with varying temperatures which go from lukewarm to really hot water, a mud therapy area, a wet and a natural sauna, as well as lounging chairs. The pools are surrounded by mountains and there is so much greenery all around, truly a beautiful sight that makes this experience that much more memorable. The drive to this place is totally worth it as it is an amazing spot for total relaxation, however if we were to visit again we probably would consider staying in the hotel for one night so we had more time to enjoy the pools and schedule some spa services.

Make sure you go to the NATURAL SPA and not the water park! I feel like a lot of the negative reviews are from people who went to the wrong place. In addition to the thermal baths, the spa also offers massage. It was lovely and super inexpensive. The windows were open and you could hear the water and the birds outside. The natural hot springs are legit one of the most gorgeous places I have ever seen in the world. A one hour drive from Mendoza, they're not too inaccessible, but it feels like you are a world away. The thermal spas are nestled high in the mountains, right along the river. There are baths of every temperature, some indoor, some outdoor, and natural mud you can apply to your face and body to detox. Honestly, the description doesn't even do it justice - you've just got to see the photos. Crystal blue, green, water, bright blue sky, and the red-brown mountains.... flowers, palm trees, alamo trees, aloe plants... absolutely not to be missed if you are in Mendoza!