Hotel Adagio, Autograph Collection

We had the best experience at this hotel. The staff was so nice and welcoming. Tuan our bellman greeted us at the entrance and was so accommodating. The champagne when you arrive is such a nice touch. Tuan went and got us a bottle of ice for our own wine and champagne. ||The room was perfect and very clean. Breakfast in the morning was very good and again, the staff was awesome. We will definitely be back next time we are in San Francisco

From our warm and efficient reception, and throughout our stay, the hotel staff has been focused on friendly hospitality and comfort for us as guests. Tuan, the bellman, is especially welcoming and helpful. He genuinely enjoys his job. It's so much fun to ring the bell by the checkin desk, to be served free champagne, graciously provided. ||The decor is very attractive and modern, with a nice bar, good bar menu, and friendly, entertaining bartenders. Rooms are well appointed and comfortable. A nice coffee bar is available throughout the day. ||All of the staff go out of their way to ensure a welcoming and enjoyable stay. We had an excellent experience.

Traveled to San Francisco with 4 of my best friends! We booked the Samuel Suite with the rooftop and a room with two queen beds. The rooms were immaculate and both had gorgeous views on the 16th and 15th floor respectively. The deck outside of the Samuel Suite was extremely spacious and was a great place for us to congregate!||The service from the staff was exceptional. Particularly, Tuan the Bellman took amazing care of our group.|He was there to offer us champagne upon arrival, there when we needed ice, and went above and beyond when he brought my friends phone up to the room when he left it in the lobby! ||We would absolutely recommend this hotel and stay here in the future!

Sure! Here’s a short and positive hotel review you can use: 🌟 Wonderful Stay! I had a fantastic experience at this hotel. The staff were incredibly welcoming and helpful, the room was spotless and comfortable, and the location was perfect for exploring the area. The breakfast was delicious with plenty of variety. I would definitely stay here again and highly recommend it to anyone looking for a relaxing and enjoyable stay!

I disliked the Hotel Adagio and regret choosing to stay there. As an autograph collection hotel, I'd anticipated 4-star comfort. However, I found the bed to be one of the least comfortable of any hotel I've visited. Two of the windows in my room didn't close all the way, allowing the noise from the street into the room (and there's a lot of it, very late into the night) As a result, I slept very poorly both nights of my stay. The room itself was not anything special, and some of the wall decor was damaged. It didn't feel like a 4-star hotel and I've been much more comfortable at many 3-star hotels. In addition to the room rate, the hotel adds on an extra $30 per night destination fee, which you can use as a nightly $15 food/drink credit. But the bar and restaurant both choose early, the bartender was the least friendly person I've encountered in a long time, and with all the bars and restaurants in the city, the hotel was not where I wanted to eat or drink. I understand the destination fee at a resort, but Adagio is not that. Effectively, it's a $30 increase in the room rate. The location was nothing special since there were similarly priced hotels (less when considering the $30 fee) closer to Union Square that I wish I'd chosen instead.

I had a fantastic experience during my stay. Despite my flight being delayed, I checked in at the hotel around 3 am without any issues. The staff member at the front desk was incredibly friendly. For those with Platinum status or higher in the Marriott rewards program, breakfast is complimentary. Additionally, the hotel charges a $30 destination fee, which can be used towards meals at the hotel's restaurant. I also appreciated the complimentary champagne served in the late morning, which was a lovely surprise. On top of that, I received two free cable car tickets. Overall, this is an exceptional place to stay.

**A Remarkable Stay at Hotel Adagio** Hotel Adagio in San Francisco delivers an outstanding hospitality experience, making it a true gem in the heart of the city. From the moment you arrive, the service is unparalleled—simply the best in many years. The hotel's prime location allows easy access to the best of San Francisco, whether you're exploring iconic landmarks or enjoying the vibrant local scene. Upon entering, the lobby impresses with its stylish furnishings, creating a welcoming space perfect for both relaxation and productivity. One of the standout features is Mortimer, the chic bar nestled inside the hotel. Whether you're indulging in expertly crafted cocktails or savoring delicious cuisine, the quality here is top-tier. The accommodations exceed expectations, with king-size rooms that are spacious and impeccably appointed, ensuring ultimate comfort. The bathroom, complete with a fantastic shower, adds an extra touch of luxury. Thoughtful amenities such as complimentary bottles of water and champagne enhance the stay, reinforcing the hotel’s commitment to exceptional service and guest satisfaction. Hotel Adagio has mastered the art of hospitality, offering an experience that is refined, comfortable, and truly memorable. Highly recommended for anyone seeking a flawless stay in San Francisco.

Super friendly staff. The upgraded room is very spacious. I like the night light function in bathroom, 5-10 min walk to BART Powell station. Close to union square. Walked to Chinatown. Breakfast was great. Not a big fan of the destination charge fee, would prefer the transparency of building it into the rate but I guess then it gets taxed. Hallways are a little dated, but rooms and lobby are nice. Thought it was a quiet stay. Sure the neighborhood has some "flavor" but sf has to figure that out.

Staff was great, went above and beyond to help out! The lobby was cool and modern, the room itself was decent but you get what you pay for. My only critique would be the furniture needs an update, feels a bit dated + scratched up. Other than that, the location was fine - close to Powell Station! I'd come back!

This is a little diamond in this part of the city. It's an "old school" hotel with bellman and even your suitcases will be taken care of when you arrive. The front desk makes you feel you are back home when Isaac greets you and checks you in. The night shift gives you good recommendations when Lonnie takes over. The (bigger) rooms are great in size and comfy. It seems a bit outdated but it has style. Great showers. Only think I don't like are the mini bar setup and that there is no fridge that the guest can use (the fridge provided is part of the mini bar setup and bills you when items taken out). It looks like it's free to grab and a friend of mine grabbed a bag since it was so innocent looking on front of the main door not really visible that's a minibar. Would have been an expansive snack on the way out. Haha I noticed it we put it back right away. But I get why she did made that mistake :). Second of course parking can be an issue with the big cars I rent a night of valet costs almost $100 - but welcome to a big city in the USA :) All in all I love to come back for stay in SF

At the time of this review Yelp had this at 3.5 stars. I think that's accurate but I'll round up to four. Nice classic building feeling both in the lobby and rooms. Can feel a bit dated, but has everything you'd want in a hotel. Issac at the front desk was really kind and patient. They do charge a "$30 resort fee", which gets you some credits at the bar and two chocolate squares and some other minor privileges. I think it's more for them to make money, prefer if that was optional based on if you use it or not. I didn't really use it.

What a beautiful hotel! I was so impressed by the attention to detail and all the nice little touches. There is a $25 "resort fee" but it includes a daily $25 credit at the bar or restaurant, a glass of champagne for each guest daily, a PPE kit and reusable water bottles for each guest at check in and cable car tickets! I think that's more than plenty for the fee. We stayed for only one night but wish we could've stayed longer. My husband is a gold elite member and we were upgraded to a huge corner room. The room decor was fancy without being over the top. Many people commented on the neighborhood, but we're from NYC and it didn't phase us. We even walked around in the evening and just kept to ourselves. I'm definitely booking this hotel again when we're in town!

This is just a restaurant review for the hotel. I don't normally do this, but wow, 5* for me. Amazing service from Roni for breakfast. He rolled through the menu and we both agreed the burrito might be too heavy. However, they advertise the Chef's homemade salsa, and I love a good breakfast burrito. Roni suggested the avocado on the side (perfect choice). It came with a traditional pico de gallo and also the Chef's special salsa (with habanero!). I had fun building the perfect bite with a splash of both salsas and the avocado. Wow, so, so good. I definitely couldn't eat the whole thing. Roni packaged the other half up for me (always bonus points at any restaurant for me). The burrito was the bomb. Try it. Special thanks to Roni! I'm looking forward to tomorrow's choice. The only negative for me was the 7am start. I would have preferred 6am. Awesome!

Have to stay here this weekend no more big over the top hotels. It's one of the most romantic, sincere hotels out of a movie. It's old School for ones who like modern places. The staff with the greeting.... To the cozy rooms and we can't forget JAKE.....he makes You feel welcome and never lonely with his magical cocktail touch. A definite weekend to remember and return to.

First off, the place is so nice and comfortable. Even when hotels are nice I find that the rooms can be cold and uninviting, but I found that theirs were very warm and welcoming. But the staff! Tuan was amazing. He guided my mom and I on places to visit, and when we came back he would welcome us, and genuinely cared whether we had a good day. He was so friendly and made our visit so pleasant. On my day of checking out my car decided not to start, and Kenny from the valet helped to check what was wrong. Kenny and the lady working the front desk that morning were so helpful and understanding and made my situation much less stressful than it could have been. Thank you for having such a kind staff!

Stayed here for two nights with my daughter - what a wonderful experience. The room was spacious, modern and welcoming. But the highlight of our visit was the bellman, Tuan. From pulling up at the valet outside, Tuan welcomed us, gave advice on where in Golden Gate Park to visit and then checked on us when we returned. His warmth and kindness made the whole trip better, and we'd go back to Adagio because of him.

Based on the good reviews, we thought this would be a great experience. While the hotel overall is solid, the neighborhood is not the best. It's very close to the tenderloin. We also found the beds to be so hard that we could not stay another night. We ended up booking another hotel in SOMA. However, the staff was very nice and very welcoming. When we needed to change hotels, they were very accommodating and made no issue of it. No hate to this place, but I wanted to leave an honest review.

Beautiful hotel needing upgrades to room amenities & technology, as well as improvements to the restaurant food & service. Overall, I give this hotel a 7/10. The hotel has an awesome Moroccan look on the outside, a heavy, beautiful ornate wooden door for entering but inside the lobby area, bar and restaurant, they all have a clean, sleek and modern look which is reflected in the rooms. Location is good, its an easy downhill walk to major places like union square and the trolley. There are alot of little restaurants near by as well as a little mom and pop store to buy basic groceries and sandwiches. The beds and pillows were a 4/10, too firm for my tastes & uncomfortable. They are likely old mattresses and the pillows were uber flat. I have always loved staying at Marriott hotels in Washington, and Hawaii as they have the best beds but I was thoroughly disappointed at this hotel. Also, the TV was outdated and had no way of playing Netflix, Prime, etc. nor the ability to screen mirror via phone. My bad experience of getting sick after eating at the restaurant has made me steer clear of it, and the coffee was reported by my fellow travel companions as being flat/watery, no flavor. Their restaurant's customer service needs improvement, and I do recommend they use a pad and paper to take orders so you can avoid asking all your patrons to repeat their order constantly because that's what we experienced. The cost of the breakfast for 3 people was overpriced for average to below average food. The sausage links gave me the runs. The breakfast croissant sandwich had disproportionate slice of 1 small piece of cheese which was a quarter size to the croissant and the omelet which was huge and bulky. Our server kept forgetting condiments. On the bright side, you do automatically get a $25 daily credit per each room, and it can be used to pay your meal. This credit does not carry over to the next day so use it up. It can be sued in bar too I believe. Given these factors, I think the hotel's pricing could be lowered a little bit. Or maybe the restaurant's food prices. Daily rate for the hotel however, was still pretty decent. They allowed me to check in 1.5 hours earlier with my party and do the late check out as well until 2pm because our flight was later. The front desk staff were friendly.

I stayed two nights in January 2025. Positives are super friendly and helpful front-desk staff. Hip bar and little library lounge. Decent location 4-5 blocks from Union Square. Like most of downtown SF now, homeless set up tents or lay on the sidewalk on the side street. The rooms I found lacking: small, dark, no couch or chair except for desk chair, curtains for door on closet. The price was reasonable but I probably wouldn't stay there again because of location & dark, small & uncomfortable rooms.

I really wanted to love this hotel, but there were a few things that I was not a huge fan of. Hotel room was not stocked with soap of any kind and when I called down to the front desk to request some, they told me to come down and get it myself. Normally this wouldn't be an issue, but I've never been to a place that didn't bring it to me - you didn't restock it, why should I have to come and get it? We asked for bowls for ice cream we had delivered and the bowls were dirty. All the signs for the restaurant said you could order food until 9pm, but I was told the kitchen stopped serving food an hour earlier. They also have a mini bar in the room, but not a regular fridge for your own stuff and you're not allowed to use the mini bar for your own personal use. Other than that, the room and bathroom were spacious and comfortable. There was a separate living area which we were really liked and the bed was nice and comfortable. Food was also good - we had ordered the wings and couple of other appetizers and we enjoyed all of it. Not sure we'd stay here again, but overall it's a decent hotel and we enjoyed our weekend!

Whoever's on the hiring team deserves a raise, everyone here is SO NICE and SO ACCOMMODATING. - welcomed my family and I with free champagne, waters, and a DOG GOODIE BAG for our pug. - free early check-in before noon + if a room is available - a lot of hotels will charge a destination fee but this one gives you an equal credit amount to use in the hotel for food/drinks for free - gave us free tickets to use for the cable car - app allows you to request things on your phone (ie more towels, toothbrushes, service issues, access to rooms, etc.) - needed something warmed up, front desk microwaved it for us. needed a fridge to place our to go items, they literally delivered a mini fridge to our room within 10 minutes. - valet is expensive ($69/night) but this is pretty standard for SF hotel parking and it's in/out parking. for everything they offer, I'm surprised it was one of the cheaper options in SF. would for sure recommend this place to anyone

Truly enjoyed spending a couple of days at the Adagio hotel. The team welcomed us with champagne glasses and offered us some great tips on nearby restaurants. We took my 5 year old with us and quickly noticed there weren't many/any other children. This turned out to be great as my son got extra attention from the Adagio staff and they made us feel extra welcome. I want to give an extra shout out to the breakfast servers as they truly went above and beyond. There were 2 young ladies in particular who were very attentive. I was able to catch one of their names, Asly, who I wanted to personally thank. On our last day she packed up our son's extra oatmeal to go and offered us a to-go coffee as she knew we were headed to the airport. The bellman also offered to schedule a taxi for us the night before to make sure we made it out in time. Overall, excellent service and comfortable stay.

Booked a 1 night stay for our anniversary and this hotel did not disappoint! From check-in we received champagne (a bottle from the manager) and a bottle in our suite) with a nice welcome message and anniversary card!!! The hotel bar was nice and we used a $25 room credit on drinks! The location is idea for a San Francisco stay right near everything! Parking kinda sucked at $50 a night, but definitely worth it to keep the car SAFE! I will definitely be back!!!

I'm a Marriott gold member and stayed at many of their locations. What really ruined it for me is that I left an expensive jacket at the hotel and when I called lost and found to retrieve it, I was told that nothing had been turned in but the manager would check and get back to me. Since then I've tried calling in once a week for updates and never got any response. It's been months and there has been zero follow up. I tried stopping by and the staff didn't know anything. Unlike other locations where you actually get some service, anything you happen to leave in the rooms apparently just gets stolen.

We had a wonderful experience! Flour de and her team were professional and provided us with the essential knowledge to navigate the city, both its positives and challenges. We felt safe and at home in their building. While homelessness is present in the city, we appreciated knowing we could return to a safe and professional 5-star property. Thank you, Marriott team, for consistently enhancing my travels.

This is a little late but we stayed here for 1 night as I was attending a Golden State Warriors trip for work. The hotel is perfectly located with lots to do around it. We drove in from Los Angeles and just ended up valeting since we didn't want the hassle of parking and walking somewhere else to get to our car. In all, great hotel: unique, clean and elegant. The room they gave us was beautiful. Definitely will be staying again on our next trip.

The hotel itself was very nice. Stars removed due to my husband leaving his sneakers, with insoles behind and they weren't found. Yeah right. We really liked the hotel and the front desk staff was very nice. The lost shoes are a deal breaker.

SPECIAL SHOUTOUT TO TUAN THE BELLMAN, AND ALL THREE MEN (AND A WOMAN) AT THE FRONT DESK! THEY ALL DID THEIR BEST TO MAKE SURE I WAS HAPPY AND ACCOMMODATED! YOU CAN TELL TUAN AND THE VALET (I believe from El Salvador), ON THE NIGHT SHIFT OF MARCH 15th, TRULY LOVE TO SERVE FROM THEIR HEARTS! And the WOMAN TENDING THE BAR FROM POLAND!!!! I'M SO SORRY I DIDN'T CATCH YOUR NAME! YOU WERE SOOO FRIENDLY AND HAD REALLY GOOD TASTE IN FOOD! SHE WAS SOOOO GENUINELY CARING! THE YOUNG WOMAN WAITRESS AT ELLIOTT'S ON MARCH 16th (sorry IDK your name but she wears glasses), SHE WAS SUPER NICE TO ME JUST A SWEET SPIRIT! I HAVE TO SAY EVERYONE WAS EXCEPTIONALLY NICE AND HAD GREAT CUSTOMER SERVICE, AND I KNOW GOOD CUSTOMER SERVICE. THIS HOTEL ALSO RECOGNIZES AND ACKNOWLEDGES YOUR MARRIOTT REWARDS STATUS, AND THEY HAVE SUPER GOOD PERKS LIKE CREDITS FOR BREAKFAST OR MARRIOTT POINTS JUST TO SAY 'WELCOME' & 'THANK YOU'! (Cookies and champagne ). The staff never treated me poorly or looked down on me... I'm so grateful and would recommend this Hotel to anyone visiting SF. ! I stayed at Hotel Adagio for the second time Today! I also stayed here back in December 2023. It was a beautiful hotel with all the Christmas decorations and holiday cheer. There were no homeless people to step over as I had read about in other reviews. To be fair, in Dec 2023 the city had just rid the streets of all the homeless secondary to the state of arrival of the Chinese president. This second time, around 3 months later, there STILL were no homeless people in site (may The Lord Bless them and keep them safe). I felt completely safe walking around outside to get in Lyfts or find the valet. (Single female here). This was a staycation for me, however, when I am out of town I like resorts or hotels that have a luxurious feel, or close to that anyway. This Hotel, while it isn't a resort, is more than sufficient. They keep the inside looking well kept and clean. It doesn't feel like, let's say, you're staying at a "Residence Inn" (NO SHADE TO RESIDENCE IN, THERE's a time for that type of hotel). I needed a break from kids, and to relax. I also booked a massage at Burke Williams which is only 5 mins away via Lyft. If you need R&R, I highly recommend this hotel and that spa! Thank you again Hotel Adagio, I can't wait to visit you all again! May The Lord Jesus bless you all abundantly for your service!

Good room with a comfy bed. Great service from the desk. A nice welcome with bubbly. Coffee in the lobby 24 hours a day. You have to pay a $25 destination fee but they give you $25 to spend on-site for breakfast or dinner, I was on the go so I didn't use it, if I go back I'll plan it in. They area worked well for me, an easy walk to plenty of places to eat and I felt safe.

This is a great spot. We got a great deal through a combo of our mariott membership and AAA membership. It's absolutely worth it to use whatever kind of benefit that you can apply, as it makes a considerable difference. We picked the Adaggio bc it was the cheapest option available of the Mariott properties within SF proper. We were worried it was going to be shitty but we're happily surprised. The room was clean, comfortable, well decorated, and spacious. The hotel itself is beautiful, and the common areas and dining areas are welcoming and sparkling clean as well. There's valet parking or a separate garage directly next door, each is $60, which is a great price for a SF Mariott Hotel. The Adaggio inspired me to compare it to the other SF Mariott property that I lived in for the month of September. I recently had to spend a month at the Ritz-Carlton bc of work. While the main floor is very beautiful, the upper floors are indistinguishable from most other Mariott properties. It cost a ridiculous amount for us to be put up there, and the only standouts to me were the hotel gym, the staff/customer service, and the Diptych brand bath products. Fast forward to right now. I wanted to go to an event back home in SF, and so I decided to book a room for the night. My wife and I looked through our options in the Mariott Bonvoy app, and found the best deal (after applying a AAA discount) was at the Hotel Adaggio. $198 for a king bed room. In many ways, the Adaggio is virtually indistinguishable from the Ritz. Same in room carpet, same great customer service (but less people on hand, so less individual attention, but very good service nonetheless), same good quality in the dining offerings/menu, better deals on rooms and parking, same general neighborhood(Nob Hill bordering Union Square). While both of these properties are very old buildings, the Adaggio has been updated quite recently, I believe I read within the last 2 yrs, and it shows. The Ritz is a bit down at the heals, and desperately needs some extensive updating. So my point is, why pay $400+ per night for the Ritz when you could pay less than half that for a truly comparable experience at The Hotel Adaggio? The rooms and bathrooms are spacious, the bedlinens appear to be the same, the Ritz has better robes and free slippers, but does that really matter? The Adaggio has an office/business center for guest use, unlike the Ritz, which has nothing but concierge willing to print stuff out for you, not exactly convenient, both are in very walkable areas of SF. I guess this looks like I have an axe to grind w the Ritz, but it's not that. Instead, I'm just so pleasantly surprised by the Adaggio that it seems worth it to point out what a great deal it is compared to the most famous name of the Mariott hotels. Unless your work is covering it, why shell out extra for the Ritz name when the Adaggio will give you almost the same experience for a fraction of the price?

Isaac at the front desk is on top of it and makes you feel at home. Very clean and the rooms decorated well. Very comfortable stay.

So this is an Autograph Collection, and you would expect a lot more from one than you get here. The lobby is very nice, and you expect that to continue, but then you get off the elevator, and you realize this is probably not going to be the same level as the lobby. Then you get into the room and it is very old. Curtains don't fully close well, and the bathroom doesn't have a main door. The shower and toilet have a pocket door at least. Not this isn't horrible until you realize at night that there is a nightlight over the sink that directly faces the bed. Who thought that was a good idea? Overall, I will not be staying here ever again. It gets 2 stars because I have been to worse hotels but this is a low 2 stars for sure.

Great experience: charming and comfortable. Thanks to staff for making our trip warm and memorable: Isaac, Chris and Sasha. We will be back. The interior furnishings were well-done and exterior is lovely. Room clean and comfortable. Don't forget the complimentary champagne and fresh-baked cookies!! We felt both safe and welcome. Thanks!

Loved the hotel this past weekend. 3 nights and they surpassed our expectations. Great service from all the staff. We booked a standard king room. Very clean and quiet. Nice view over looking the city. Bed and pillows were great. Elevators were very quick. The surrounding area was fine with no issues at all. Never felt unsafe at all. Free coffee and tea in the lobby. We had a few drinks at Mortimer's ( the hotel bar). Nice atmosphere and service. Parking - there is a valet lot that is part of the hotel...$69 per day and a $10 daily tax? Service was extremely quick when requesting the vehicle...5 min or less. This was our 2nd stay here, and we will be back.

Cute hotel, comfortable beds, the staff is very friendly and welcoming. Would definitely stay here again.

Why 4 stars? Because I'd definitely stay here again. --- --- --- In an effort to stay loyal to the Marriott brand, I've had my eye on Hotel Adaigo for a while now. It's only about a 15-20 minute walk to the office and a bit more affordable than some of the other Marriott options, so I knew it was only a matter of time until I stayed here. After a 5 night stay, I really appreciated my time here. I'll go item-by-item on some of the positives and negatives: THE BAD: -The fridge in the room is reserved for items they are attempting to sell. Without any room to squeeze in a couple bottles of water, it wasn't ideal for my beverages to be room temperature every day. -The desk chair did not recline at all, which made it super uncomfortable to sit in for more than just a couple minutes. For people who want to get a lot of work done while in their room, this is not the ideal setup. -The pillows are kind of caught in-between being too thin to only use one under your head and too thick to stack. This is totally a personal preference and unique to everyone, but for a side sleeper, I didn't love these pillows. -The bathroom counter was quite small and barely big enough to fit all of my toiletries. THE GOOD: -My corner room was definitely larger than most hotel rooms I've stayed in. -The bed was super comfortable. -There was a ceiling fan! This is a total rarity at hotels, but I love sleeping with a ceiling fan, so I was very pleasantly surprised when I walked in to see this. -The shower, while nothing special, had decent pressure and got plenty hot. -There was fresh, hot coffee available in the lobby every morning, even when I was down there around 4:45a. -There was a Walgreens and a cool, locally-owned convenience store practically next door. This made it easy to score snacks and drinks needed in the room. -The people were always so nice in every interaction I had. The maids even took my dirty clothes and placed them into laundry bags every night, despite the fact that they were always placed in the corner of the room where it was inconvenient to access them. Overall, next time Hotel Adaigo is in budget when I'm visiting, I could definitely see myself staying again!

I couldn't possibly understand why this place would get under 5 stars. The staff is incredible, the rooms have the coolest old school vibe with modern touches, the bar and restaurant addresses key needs, and they have awesome bartenders. Yes the area this is in is a little sketchy for night walking but that's just the status of the city not these guys fault and they do a great job of overcoming it. the rooms are insanely clean with roomy showers. id stay here 10/10 times over more expensive hotels a few blocks closer to the financial district. you wont regret it.

As cool and trendy as this place looks, there were a few misses on my visit. Parking: there's a small garage next door that charges $35. Better than expected, but not speedy when dropping off or picking up your car. Check-in: Friendly. We couldn't get our room yet, but they stored our bags and said they would put in the room. Nope. When we got back at 11pm they still had our bags. They offered to take up, but never mind. I didn't want to wait to get my pajamas. Elevators: this is the worst part. There are only 2 small elevators. We had very long waits no matter time of day. If I were here on a weekday, I would have to allot an extra 15-20 minutes to make a meeting. Rooms: this was the best part. On the larger side and has been updated with trendy decor. Lobby bar: I think it only operates in the early evening. I wanted a cocktail around 1pm Saturday and it was not open. When I returned from our long day at 11pm, it was not open. It was a Saturday. So I have no idea the hours. Most people just use the space to sit and chit chat. With so many options in the city, they have some stiff competition.

At Gayle's friend Marti's suggestion, the 4 of us (including Jim) agreed to take a field trip to San Francisco to see the Van Gogh exhibit. In preparation for this, we agreed that I would drive and find the Hotel (for a 1 night stay), and Gayle would make dinner reservations the night before and buy the Van Gogh tickets. When I make hotel plans, it's all about points (stay and credit card), elite status, and price (Big 3) That makes Hilton my #1 choice, followed by Marriott, and then IHG. But when it comes to staying in the City, I'm just not a big fan of the huge Hilton/Parc 55 complex, and the other properties had location issues. So on to Marriott, which had a much more interesting variety to choose from. I eventually settled on the Hotel Adagio, which is conveniently located relatively near Union Square and turned out to be a fairly easy and Tenderloin strategic walk to the Van Gogh Exhibit. This property is part of Marriott's Premium Autograph Collection, which has a distinct independent/boutique/trendy vibe and of manageable size. Best of all, this choice hit all 3 criteria, but I was pretty sure that Gayle and Marti (who are a little picky) would like this place. I was right and we had an excellent stay. The Hotel had just reopened 29 days before after a year-long COVID closure, and as such the nice looking bar and breakfast services had not yet resumed. However, the fitness center was open. Beyond those restrictions, service was friendly and helpful, and they did provide a couple solid happy hour and breakfast suggestions in the neighborhood. Valet parking was a bit pricey ($59 plus tax), but when you're in this part of town, it is what it is. Gayle and I snagged a Jr. Suite upgrade that was very comfortable and with a corner view. We slept really well and enjoyed just hanging out once back at the room. There was also fresh hot coffee available downstairs in the morning. My only quibble was that our accommodations were handicapped friendly and the 2 nozzle shower combination was not easy to figure out or use. As for Jim and Marti, they enjoyed their room too. Gayle and I would gladly stay here again, and when the nearby ACT opens up again, we just might take another field trip to the City. Or maybe the Marriott Bonvoy app will provide another pleasant option......

Do not try to book this hotel through priceline. My partner and I were denied reentry after checking in, signing twice because of a concierge mistake..Went out for the night only to find out out that we couldn't come back in. They ran my card twice. I signed twice. Charged twice, at more than my reserved rate. I even gave up my double queen booked room for a single king room at thier request. We had to find another room somewhere else. I forgot to add that the man at the desk kept called calling my fiance "my friend." I'd love to hear what excuse this establishment posts for this situation because I have receipts.

It was my First time staying in this small boutique hotel in koreatown but I will definitely be recommending this hotel to friends and family. Front desk was accommodating and helpful when I asked to extend my stay. Plus plenty of free parking spots.

This hotel was so beautiful from the outside and everyone (literally everyone who worked here) was super kind. The rooms were very timeless but modern, and I was impressed to see how clean the rooms were! There was construction and renovation while we were there, but there were lots of signs to warn guests and it didn't bother us at all. I would definitely love to come back and stay for a few nights!

The entire staff was so sweet and accommodating. The rooms and building were very clean and well kept. This is a beautiful Hotel. Francisco, the day time Bell hop, was so helpful and sweet. He was my favorite staff member. The entire staff was very kind and attentive. John, the night guard, made sure to escort me outside with my dog and watch over me. Cesar, Kristen, Sasha and Nichole were such genuinely kind and happy people. I highly recommend this Hotel.

My group stayed here in October 2021 for my 35th birthday weekend. Many in the group had never been to San Francisco before. We found the Hotel to be centrally located and we scored a great deal on the pricing. The rooms were charming but I must admit that I was underwhelmed by the bathroom. I found it to be pretty basic compared to the rooms and the hotel aesthetic. The front staff was great and my group was able to congregate downstairs in the bar area (even when it was closed) when we wanted to meet before heading out each day. I was somewhat surprised by the homeless population hanging out in front of the hotel, but the building was secure. At one point, my group was eating a pizza in the bar area and a homeless person made their way inside to ask for money. Someone from the front desk quickly came over and asked them to leave. It was uncomfortable and unfortunate but it definitely made us all grateful to be in good health and spending time with the people we love. Thanks for a good time!

Greatness: Great looking Hotel. Has it's on uniqueness. Very nice interior decor and cool vibe at the lobby. Looks historic but upscale at the same time. Walking distance to the mall, other shops, bars, and restaurants. The parking is ridiculously hard to find but they also have a parking garage/area (if you like). The rooms are gorgeously put together. It has a mid century modern look. There was cool frames on the wall, Bed was comfy and the bathroom was cute. The room had a walk-in closet with a bathrobe (loved that). They had a mini bar in the room but it was highly price so we didn't partake in any of it. The bad: I would give this hotel five stars but we were visited by ants. Something I've never seen in a nice hotel. Then the staff kept asking us if we had left our sweets. So now it's my fault. I've never in any experience had to worry about food in my room and get ants (a little disappointing).

Great hotel to experience very closed to Union Square Plaza and recommended for conventions.

Great Hotel. As soon as you walk in you are immediately greeted with an enthusiastic door man. They were all so kind and offered us water and champagne. It's hard to get good service these days. The room was nice... we will book here again in a heartbeat!

Would not stay here again. Location is in a not so nice neighborhood with homeless people hanging around the property. Rhey charge you over $50 a night for parking which is ridiculous. The AC unit in our room was dusty and when we turned it on it blew the duct all over the room. Neighbors were loud and staff did nothing about it. Three people in a room and we were only given 2 full size towels. Was charged almost $500 for a 2 night stay. On top of that I have 2 separate charges besides the actual bill on my card still. The total separate charges total almost $500. Called the hotel to see what was going to happen with the charges only to have the front desk woman yell at me. I understand what the charges on my bill were. My questions were about the other 2 charges, no need to yell. TLDR: Basic hotel with extremely lackluster service

My "go-to" hotel in SF is the Westin St. Francis. We decided to try something new for this trip and found our stay at Hotel Adagio to be pleasant. We requested a City View room and were assigned to a corner room. Having multiple windows was perfect! Lovely view! Room was clean and decorated nicely. Absolutely LOVED the idea of having a ceiling fan above the bed. Staff was helpful and friendly. Room service and the bar area were commendable. My one and only complaint is the pocket door to the restroom was damaged. The latch/lock was completely broken off (left dangling). We were unable to fully close the door to the restroom from the guest room area. I would definitely recommended Hotel Adagio!

The hotel was in a good location for us and we had no issues getting our car from the valet. The bar/restaurant was never truly open during our stay which was disappointing as nothing in the area is truly open after 8-ish. The room was clean and the staff were helpful.

Terrible customer service! Joanna needs some serious retraining in how to run not only the business but also the hotel computer system. EJ please teach her how to look up vitural cards and understand what the system is charging people for, because her response is the system does and she cant explain what it does. Joanna is a terrible representation of your hotel and of the Mariott brand! Not only that but they will continue to authorize your credit card every night even if the room is prepaid for and they took the incidental hold they will continue to over authorize EVERY NIGHT! I even have proof that they do that verbally stated by JOANNA! IF JOANNA IS PRESENT DONT WALK RUN AS FAST AS YOU CAN AWAY!!!

Love! Friends stayed here while they were up in the city. Rooms were surprisingly huge! We spent most of our time at the lower floor to enjoy dinner. Their coffee was delicious and strong along with their lovely collection of zen teas.

My friends and I stayed at Hotel Adagio for a one-night stay in downtown SF for a bachelorette getaway. Location: Not necessarily the best, but not the worst. Most parts of SF can be dangerous, but this part is certainly a little more historic. We didn't feel it was dangerous walking around during the day, and we picked this spot because it was nearby several restaurants we wanted to go to. Beware all the crazy hills if you plan to walk around, especially north! J Parking: Probably the biggest hassle for sure of this hotel. They charge $60 for parking via valet. Luckily, the valet was nice enough to recommend the alternate option of a parking garage (ACE Parking) a half-block away, which was $40 for overnight stay. Though expensive parking in downtown SF is expected, the hotel itself overcharges for their own parking, so I definitely recommend going with the nearby parking garage if possible. They were nice enough to let us park right in front of the hotel to unload the car despite us not using their valet. Service: At first, when I told them we were in a group party and asked them to put our rooms together, the man at the front desk told me that wasn't possible. I pressed repeatedly, telling him that I tried to call ahead to arrange it, but the people on the phone told me to wait until I checked in because they could not do anything. After that, the front desk man did suddenly find two rooms next to each other after he said there weren't any. Clearly, there were, but I'm just happy that it worked out so we could be next door (no connecting door between the rooms unfortunately). They put us on a low floor, but initially were going to have us on the 2nd and 15th floors, which would have been a terrible chore. Ideally I think should work their systems to give group ordered rooms to at least be on the same or nearby floors, as I booked both simultaneously. We did not get or order any other services from the front desk or room service. Common area/lobby: The lobby is a lot smaller in real life than it appeared in photos. I was anticipating a much larger hotel than it actually is. It's very small and boutiquey. The lobby is clean and pretty, with a modern elegance where geometrical patterns meets a bit of a classical flare. It certainly fit the mold of a "four star" experience, through and through. The lobby also has a small sitting area behind the front desk portion, which would have been lovely to sit in by the fireplace. The best part was the complimentary, 24-hour hot coffee, decaf, and tea bar in this section, which we used on several occasions. I haven't seen a hotel offer 24-hour fresh coffee in a nice seating spot. There is also a bar in the lobby, but it was closed, it seemed, likely due to COVID. The halls to the rooms are very narrow, and the floor only houses a few rooms. Rooms: Probably the best part of this hotel and the selling point for us was the square footage of the rooms themselves. We got 2-queen bed rooms next to each other. Both were identical except oppositely laid out, and both were advertised at lamost 400 sq ft, which they lived up to. For our group, it was definitely a luxury and necessity to have that much room, and I've not seen many hotels (especially downtown, small hotels) that have this much space in the bedroom area. Definitely a big perk! We were placed low on the second floor, so had no view. No robes in the closet. Basic coffeemaker. Internet: We did not try to use their internet during our short stay, so can't comment. Beds/pillows: Comfortable and soft, no issues. Bathroom/fixtures: Bathrooms were spacious enough, modern, and bright. Even, warm lighting around the sink for makeup. Also had an extra, full-length mirror in both rooms. Shower pressure was fine, but not a rainfall shower head or anything in particular to note. Everything was gleaming and clean in the warm lighting. Amenities: We did not have time during our 1-night stay to inspect any of the amenities, but the small gym was located right next door to our rooms on the 2nd floor, along with the business center. Both seemed minimally stocked. No weight machines that I could see in the fitness center, mostly just treadmills. Definitely a very small and limited facility. Best perk: For us, the coffee bar! Even at 2am when we came in after a night out, we were excited to get to have hot coffee ready. Fees: No extra or sneaky charges on my bill. Check out as quick and easy.

Hidden fees made me feel cheated and mad but what can you do? You learn about them upon check in and after that it's either lose money here or lose money there. Our room had no view or table to eat upon. We traveled with our pet so we had to eat our meals in the room but with no table we ended up having to eat off our laps. $75 pet fee, $60 parking fee, $10 wifi fee. In all, I ended up paying almost $600 for one night. Next time I'll stay someplace other than downtown SF. Once off the freeway, it took us about 30 minutes to get to the hotel due to the traffic in the downtown area, lots of construction going on and just some really shitty city planning. Our room was clean and the staff was very efficient and friendly but way too much $$ for what we had to go through just to attempt to enjoy ourselves. Two days after our stay the manager Jorge had the audacity to email me & pretend to be concerned but when I called him to let him know about the problems we encountered during our stay I got only his voicemail and nothing more.

This is a Marriott Bonvoy hotel, but you'd never know it--which is a good thing. Beautifully furnished, with large hotel rooms and an intimate bar--it provides a welcome escape from the hustle and bustle of San Francisco. It's an easy walk to Union Square or Market Street. Hotel staff is super friendly. We'll be back!

Both myself and my partner loved our stay here. I've never been to a hotel with such friendly staff - they went over and beyond to make our stay special and comfortable! Chris and Nicole especially were fantastic. The little touches make all the difference. The breakfast was reasonable and delicious. The interior was superb. The cocktails made every night were delicious. The bed was heaven to sleep in! Thanks to everyone who made our stay amazing. We will definitely be back!

As a Marriott fan - knew it would be up to par and a quality venue. Yet the staff, bellmen, front desk and cleaning team - all made sure it was a MOST enjoyable stay! This unique hotel with a modern travel vibe - is well situated. The location is a short walk to Union Square. Or get in more steps - and head about 2 miles to the Painted Ladies - the iconic Victorian Homes at Alamo Square. It's also in the Theater District! Not many steps to those! The Lobby bar is fun and friendly - with Happy Hour and a few well-priced appetizers. Per your mood - there's good conversation with other guests -or just the jovial bartender. And the coffee in their lobby is excellent! The rooms also seemed QUIET -we were on the side of hotel by the alley -and though near the elevator - no noticeable noise. We did have to order up robes and ice - but they were delivered promptly and with a smile. Last note, if you happen to be staying over Saint Patrick's Day -as we were -there's a great Irish pub just 2 blocks away - Johnny Foley's Irish House. Another friendly staff and pretty good service - considering we went there ON St. Patty's Day. :) Oh - and there's a new, small breakfast place directly across from the hotel. Good selections for b'fast and nice wait staff. The ONLY thing that I wish could have been different - was the pricing for the overnight car parking. However - understand it is handled by an outside firm. It is very convenient - just a bit pricey! You do have the option to park in the next door garage on your own --and that was cheaper.