Hilton Niseko Village

Lovely Stay with Great Service at Hilton Niseko I stayed one night at Hilton Niseko on 29 Oct 2024, in Room 1565, which offered a panoramic view of Mt. Yotei. Despite some reviews mentioning aging interiors, I found the room comfortable and well-maintained. My half-board booking included dining vouchers for the Melt Bar and Grill, and upon check-in, dinner reservations required at the same time. I arrived slightly ahead of my 5:30 pm reservation, and from the moment I entered, the service was impeccable. The Japanese staff member who welcomed me was kind and warm, setting a great tone for the meal. The restaurant offers an international buffet or a choice of Japanese set options (not both). Alternatively, you can enjoy the buffet and add specialty upgrades like king crab—a real treat for Japanese cuisine fans! Dana, who served me throughout dinner, was attentive, friendly, and made sure I had everything I needed, making the experience feel truly personalized. Breakfast was equally impressive, with a wide variety of options and attentive staff ensuring a smooth and enjoyable start to the day. The team here genuinely goes above and beyond to ensure guests feel welcome and well cared for. Overall, a delightful stay with stunning views, delicious food, and exceptional service. Highly recommended!

Stayed for one night and the hotel was lovely, due to the time of year between the Ski and golfing seasons the hotel was quite quiet. I think there was only one restaurant open, manageress of the restaurant Eka was fantastic. The hotel also has a small convenience store. The bedroom was large and had fantastic views mine was overlooking the Niseko Village and countryside, you can also get them with views of Mount Yotei. The Onsen in the hotel is worth a visit and has a lovely pool in front with carp and views of the trees, woodland and Mount Yotei it was so calming and relaxing.

Stayed off-season in mid-May, when the hotel was quiet. Had an enjoyable stay, in particular:|- all staff were extremely friendly and helpful and the service went the extra mile in various ways|- Our room had a beautiful view of the mountain|- The outdoor onsen was really lovely (and I imagine much more so in winter when there is snow outside)|- Breakfast buffet was very extensive and delicious.||The only thing keeping me from giving 5 stars was the choice of food options at the hotel. Being off-season only one of their 4 or 5 restaurants/bars was open, which is fair enough. However the open restaurant was a buffet, which we didn't fancy. While a couple of a-la-carte items / set menus were available, it was really very limited.

Manager - Ayumi was very hospitable. She ensure we had a great experience in the dining room for dinner & breakfast. She was willing to share some tips on when to visit next time depending on what we want to do due to seasonal weather. Manager - Takeshi & Chef - Tomoya took their time to check on our special occasion dinner since the Teppanyaki option was unavailable. Thank you all for your hospitality!

Decided to visit Hilton Niseko during summer and wasn’t disappointed. Beautiful foliage around and weather was perfect. Had a nice walking trial right behind the golf course which the hotel concierge so kindly personally brought us to the path entrance. Super big thanks to the v helpful concierge team. Esp one evening after dinner we couldn’t call for a taxi, we asked if Hilton can arrange for one and they sent Nathan over to pick us up. Every staff we came across at Hilton made our stay so wonderful. We interacted most with staff from Melt restaurant and we received the warmest and professional service we could ask for. Want to say special thanks to the restaurant team, Bu Eka and many others whose names we can’t remember. Special shout out to the omelette chef with some of the most delicious omelette we have had. Yes the hotel is decor not updated, esp the lobby area and room not modern, however everything was spotless and working properly. Hence the 4*. Everything else 5* We came for the view, Onsen and quiet relaxation and not bothered by lack of F&B options within walking distance. We timed our excursions with the shuttle schedule and came back in evening by taxi. As the weather was so nice, we even walked to Milk Kobo and back. It was fun exploring F&B in the Hirafu area and one perk of off season was the chance to chat with the restaurant owners and get to know them better. In the end, it was the Hilton staff that made our stay extra memorable and we will definitely be back to stay again. Thank you

We were treated terribly by the check in staff. We recently stayed at the niseko hilton under a reservation my wife made. It's 3 years we've been going back each fall. The first year, the staff as very welcoming and we enjoyed our stay. The second year we ran into a manager and he made us feel even more welcome. I remember we had to wait a bit for the room arrangement and were offered a welcome drink and the room was nice with a great yotei san view. The manager also recommended niseko panorama line that we could enjoy on the motorcycle, which we did and much enjoyed it! This third time we brought a friend for another room because we thought we'd be welcomed and treated nicely. But the front staff, this time 2024 was completely the opposite. We got the vibe that it was a great inconvenience to her that we wanted to stay there. She said she 'prepared' a king bed room for us which was simply two smaller beds pushed together with a gap between them and sheets over the gap. She repeatedly told us to go sit down while waiting. We have been sitting all day and did not need any more sitting. She did not offer any kind words or even a welcome drink. It was more like us driving hours to get there and make a point of staying at the hilton -- and recommending it to a friend who also came on motorbike with us was an inconvenience for her. It's not exactly the high season and I think things could have gone better.

We stayed for 4 nights here but were disappointed in most aspects. Hotel is far from village center and shuttle bus is extremely infrequent (every 2 hrs during peak hours in the morning). We also had an experience when the hotel bus departed earlier than scheduled at the village center bus stop - not ideal considering how infrequent their buses operated. Apart from hotel restaurants, there are very few food options within walking distance of the hotel. Hotel in room dining also stops at 10pm. We sat at the hotel lobby to relax but were "kicked out" at 11pm (they turned off all lights and stopped the music). When asked about nearby services (we were trying to seek medical help), hotel staffs were unable to understand and kept asking if we wanted our room to be made. We were also interrupted during our sleep by hotel staffs ringing our door asking if we called to have bedsheets changed (which we didn't). The front concierge staffs were quite slow and typically have to wait for a long time before someone attends to you. However, room was nice and we had a nice view. Breakfast buffet was good. Overall I would have expected more from the Hilton.

I checked into Hilton Niseko Village in the middle of February 2024. We particularly liked the onsen that was included in the stay.While it is a prime location for skiing and the like, we felt the rooms need a desperate glow up since it had not stood the test of time - since it was oftenly frequented by skiing guests, leaving the room worse for the wear.The hotel mainly only focuses on skiing activities, so during the peak seasons the lobby will be filled with skiiers and their gears (understandably), however if you were to stay here but not go for skiing (or bringing more family members which are not going to ski) - there are better options for the price.However, if you are looking for a place to hop on and hop off of skiing, look no further as this hotel is 100% all in into skiing activities including their shuttle to and from other ski parks should you not ski in their own park.Overall we felt it was a good enough stay however the rooms should be more up to standard since it not only has some wear and tear but the design is quite old...Would recommend 100% however if you were to go for skiing, OR, the outdoor onsen is in fact, amazing! Makes the stay much more worthwhile I'd say.

Lovely Stay with Great Service at Hilton Niseko I stayed one night at Hilton Niseko on 29 Oct 2024, in Room 1565, which offered a panoramic view of Mt. Yotei. Despite some reviews mentioning aging interiors, I found the room comfortable and well-maintained. My half-board booking included dining vouchers for the Melt Bar and Grill, and upon check-in, dinner reservations required at the same time. I arrived slightly ahead of my 5:30 pm reservation, and from the moment I entered, the service was impeccable. The Japanese staff member who welcomed me was kind and warm, setting a great tone for the meal. The restaurant offers an international buffet or a choice of Japanese set options (not both). Alternatively, you can enjoy the buffet and add specialty upgrades like king crab—a real treat for Japanese cuisine fans! Dana, who served me throughout dinner, was attentive, friendly, and made sure I had everything I needed, making the experience feel truly personalized. Breakfast was equally impressive, with a wide variety of options and attentive staff ensuring a smooth and enjoyable start to the day. The team here genuinely goes above and beyond to ensure guests feel welcome and well cared for. Overall, a delightful stay with stunning views, delicious food, and exceptional service. Highly recommended!

Stayed for one night and the hotel was lovely, due to the time of year between the Ski and golfing seasons the hotel was quite quiet. I think there was only one restaurant open, manageress of the restaurant Eka was fantastic. The hotel also has a small convenience store. The bedroom was large and had fantastic views mine was overlooking the Niseko Village and countryside, you can also get them with views of Mount Yotei. The Onsen in the hotel is worth a visit and has a lovely pool in front with carp and views of the trees, woodland and Mount Yotei it was so calming and relaxing.

Stayed off-season in mid-May, when the hotel was quiet. Had an enjoyable stay, in particular:|- all staff were extremely friendly and helpful and the service went the extra mile in various ways|- Our room had a beautiful view of the mountain|- The outdoor onsen was really lovely (and I imagine much more so in winter when there is snow outside)|- Breakfast buffet was very extensive and delicious.||The only thing keeping me from giving 5 stars was the choice of food options at the hotel. Being off-season only one of their 4 or 5 restaurants/bars was open, which is fair enough. However the open restaurant was a buffet, which we didn't fancy. While a couple of a-la-carte items / set menus were available, it was really very limited.

Manager - Ayumi was very hospitable. She ensure we had a great experience in the dining room for dinner & breakfast. She was willing to share some tips on when to visit next time depending on what we want to do due to seasonal weather. Manager - Takeshi & Chef - Tomoya took their time to check on our special occasion dinner since the Teppanyaki option was unavailable. Thank you all for your hospitality!

Decided to visit Hilton Niseko during summer and wasn’t disappointed. Beautiful foliage around and weather was perfect. Had a nice walking trial right behind the golf course which the hotel concierge so kindly personally brought us to the path entrance. Super big thanks to the v helpful concierge team. Esp one evening after dinner we couldn’t call for a taxi, we asked if Hilton can arrange for one and they sent Nathan over to pick us up. Every staff we came across at Hilton made our stay so wonderful. We interacted most with staff from Melt restaurant and we received the warmest and professional service we could ask for. Want to say special thanks to the restaurant team, Bu Eka and many others whose names we can’t remember. Special shout out to the omelette chef with some of the most delicious omelette we have had. Yes the hotel is decor not updated, esp the lobby area and room not modern, however everything was spotless and working properly. Hence the 4*. Everything else 5* We came for the view, Onsen and quiet relaxation and not bothered by lack of F&B options within walking distance. We timed our excursions with the shuttle schedule and came back in evening by taxi. As the weather was so nice, we even walked to Milk Kobo and back. It was fun exploring F&B in the Hirafu area and one perk of off season was the chance to chat with the restaurant owners and get to know them better. In the end, it was the Hilton staff that made our stay extra memorable and we will definitely be back to stay again. Thank you

We were treated terribly by the check in staff. We recently stayed at the niseko hilton under a reservation my wife made. It's 3 years we've been going back each fall. The first year, the staff as very welcoming and we enjoyed our stay. The second year we ran into a manager and he made us feel even more welcome. I remember we had to wait a bit for the room arrangement and were offered a welcome drink and the room was nice with a great yotei san view. The manager also recommended niseko panorama line that we could enjoy on the motorcycle, which we did and much enjoyed it! This third time we brought a friend for another room because we thought we'd be welcomed and treated nicely. But the front staff, this time 2024 was completely the opposite. We got the vibe that it was a great inconvenience to her that we wanted to stay there. She said she 'prepared' a king bed room for us which was simply two smaller beds pushed together with a gap between them and sheets over the gap. She repeatedly told us to go sit down while waiting. We have been sitting all day and did not need any more sitting. She did not offer any kind words or even a welcome drink. It was more like us driving hours to get there and make a point of staying at the hilton -- and recommending it to a friend who also came on motorbike with us was an inconvenience for her. It's not exactly the high season and I think things could have gone better.

We stayed for 4 nights here but were disappointed in most aspects. Hotel is far from village center and shuttle bus is extremely infrequent (every 2 hrs during peak hours in the morning). We also had an experience when the hotel bus departed earlier than scheduled at the village center bus stop - not ideal considering how infrequent their buses operated. Apart from hotel restaurants, there are very few food options within walking distance of the hotel. Hotel in room dining also stops at 10pm. We sat at the hotel lobby to relax but were "kicked out" at 11pm (they turned off all lights and stopped the music). When asked about nearby services (we were trying to seek medical help), hotel staffs were unable to understand and kept asking if we wanted our room to be made. We were also interrupted during our sleep by hotel staffs ringing our door asking if we called to have bedsheets changed (which we didn't). The front concierge staffs were quite slow and typically have to wait for a long time before someone attends to you. However, room was nice and we had a nice view. Breakfast buffet was good. Overall I would have expected more from the Hilton.

I checked into Hilton Niseko Village in the middle of February 2024. We particularly liked the onsen that was included in the stay.While it is a prime location for skiing and the like, we felt the rooms need a desperate glow up since it had not stood the test of time - since it was oftenly frequented by skiing guests, leaving the room worse for the wear.The hotel mainly only focuses on skiing activities, so during the peak seasons the lobby will be filled with skiiers and their gears (understandably), however if you were to stay here but not go for skiing (or bringing more family members which are not going to ski) - there are better options for the price.However, if you are looking for a place to hop on and hop off of skiing, look no further as this hotel is 100% all in into skiing activities including their shuttle to and from other ski parks should you not ski in their own park.Overall we felt it was a good enough stay however the rooms should be more up to standard since it not only has some wear and tear but the design is quite old...Would recommend 100% however if you were to go for skiing, OR, the outdoor onsen is in fact, amazing! Makes the stay much more worthwhile I'd say.