John S
Google
IF YOU'RE ON THE FENCE ABOUT CHOOSING HIDDEN VALLEY, PLEASE READ THIS REVIEW TO THE END||This was our first time in Belize and we were confounded because we didn't really know which tours or which resort to stay at because there's so many options. I reached out to so many and the absolute best customer service by far was hidden valley resort. Customer service really matters to my mom and so this was the one we chose. Believe it or not, we had drove into 3 other resorts to get information about them, and, albeit pretty, none of them really captured our heart. ||We are a family of 4 that stayed for 5 nights, 4 days. When we got there, everybody at the resort was amazing and treated all of us like kings and queens, and we did our best to give them the same respect; They certainly earned it. They took us seriously. They understood what we were trying to accomplish during our stay and were very accommodating. |||First, Big big big big ups to Tianna, who made me most comfortable with even moving forward with this choice, who made any and all last minute accommodations that were needed for my family, and communicated the entire way, so on point, so professional, so helpful | |Secondly, big ups to Sevilla, who made our dining experience, (And food is very important to us) so fantastic, just catered to our every need any time we entered into the resort hub. we built the most relationship with Sevilla and we will remember her forever! Sevilla, Thank you for your heart and for being YOU!||for Brandon, big big ups to Brandon, who took care of every step to make sure we were Comfortable, had everything we needed any time we turned left or right, very kind, very compassionate, very patient, and we def needed that patience. When it's your First time in a different country you don't really know your left from right and so you have to make adjustments and pivot as needed, and we was with us for the whole stay. ||Big ups to the cooks and chefs who made the most absolute superb dishes for us, omg, amazing. One night, they even stayed later to cook for us even though we came in a little bit late. Each breakfast, each lunch, and each dinner were superb. 10/10, definitely infused with mayan and Belizean culture, with such elegance, and warmth; the spices, the aromas, the food hugs your mouth- it really does. I know its not normal to do so, but it was all so good we went so far as to tip each cook because of how great everything was. ||Big ups to Kenny (1) 😂 who served us, laughed with us, and overall took great care of us. Chalupa!!!! Always the biggest, most genuine smile on his face!||Big ups to Kenny (2) 😂 who allowed me to have an entire business meeting in the bar for hours, and still fed my family and made sure they were taken care of, even though I wasn't readily available. He was very kind, very funny, and always had us laughing, ||Big ups to Missael who had a fatherlike look that covered over us and felt like protection, making sure we were good, always with genuine kindness ||Big ups to Vial and Richard who shuttled us back and forth, helped us with our bags, helped us with our troubles getting back to comfort and luxury and safety from mosquitos (out of resort our car broke down, out of town at midnight lol), ||Also big ups to Blue who made sure we got in and out of the resort safely each time, checking on us and always laughing with me about my attempts to learn creole :) ||Last thing: My only critique is that I honestly believe a better photographer, and/or videographer should be hired because the images were really nice, but did not capture the total luxury and elegance that hidden valley holds. We were taken aback by how beautiful everything was, the rooms themselves, the gardens and agriculture, the mountains at that elevation, the pools, jacuzzis, the bars, the dining experiences, everything was |breathtaking and gorgeous and the pictures simply don't capture it. We were shocked because it was maybe 10x better than what the pictures revealed. ||We didn't get to do any tours, but for all the staff here at this resort, as long as everybody i mentioned above gets a raise, we will be back ! 🙏🏼||To all the incredible staff at Hidden Valley — thank you from the bottom of our hearts for making our stay unforgettable. Your kindness, care, and attention to every detail made us feel so welcomed and valued. We deeply appreciate each and every one of you for going above and beyond to ensure our experience was exceptional. You've left a lasting impression, and we can't wait to return (IF you each get a raise) 😅
