Hemingways Nairobi, an SLH Hotel

Your hotel is stunning. The entrance, lobby, restaurant and surroundings are spectacular. I began my Kenya and Tanzania Safari at your hotel and spent an extra night with you to complete my magical journey. Your staff is top notch. Jones was a wonderful porter and somehow knew I was familiar with my room, so he simply delivered my luggage to the closet. I was dining alone and my server, Abigael, was most professional yet very kind and friendly. She made me feel most welcome, comfortable, and was extremely attentive to my dining experience. Jackie, the restaurant manager followed up to make my dining experience was impeccable. Mildred was most helpful and kind in making sure I was checked out in a timely manner, my luggage was in the proper place and attended to my cash request. You have a world class hotel, and I will return.

We had the most phenomenal stay at Hemingway’s! We started our trip here and finished it here and highly recommend it to anyone visiting Kenya. The service is impeccable, the property immaculate and the food heavenly! Our room was bigger than our apartment and beautifully maintained. We will absolutely be visiting again. A huge thank you to all the staff for looking after us.

I express my gratitude for exemptional service you provided during our visit. All the staffs were amazing. Eunice, our waitress was very knowledgeable and professional. She went above and beyond to ensure all our needs were met. We had a nice experience. We enjoyed the ambiance. We are definitely coming back.

We had the most wonderful stay at Hemingways Nairobi. The hotel itself is absolutely beautiful—calm, elegant, and thoughtfully designed—but what really makes it special are the people.||From the moment we arrived, the staff went above and beyond to ensure everything was perfect. A special thank you to Lee, who truly made our day. He took such great care of us, was incredibly attentive, and is just a genuinely kind person. His warmth and professionalism made our experience unforgettable.||We would also love to recognize Gideon, the pastry chef, whose creations were not only delicious but crafted with such passion. He is truly amazing and a real asset to the hotel.||Hemingways is more than just a beautiful property—it’s a place where the people make you feel at home. We can’t recommend it enough and can’t wait to return!

I have travelled a great deal and have been fortunate enough to stay in some very elegant hotels. The room we had was so pretty and had every luxury we could have wanted (and more). The staff was kind and present, the food was delicious, and although I found the room cost high, I have no complaints as this was a lovely landing spot after a long day's journey to Nairobi.

Fancy! This hotel was such a nice surprise! As we drove through the town, we didn't know what to expect, especially with all the security. It's so nice, well-appointed, comfortable, and the service is fabulous! Breakfast was incredible, with such yummy pastries! The pool was very cold, but the beautiful grounds made up for it. Our butler was awesome! It was the perfect place to end our vacation!

I had an amazing birthday evening. We had the high tea with a friend. Abigail served us and she as a darling :very attentive, friendly and helped out alot. We felt welcomed because of her. I will definitely be going back !!!

As someone who values both great service and an inclusive atmosphere, I’m honestly disappointed by my experience at Hemingways Nairobi. From the moment we arrived, we felt the quiet sting of being less welcome. We had just stepped out of our car, ready to enjoy dinner and stay the night, when the front desk staff asked us to “scoot aside” so they could welcome the other guests arriving behind us — who just so happened to be white. The message was loud: some guests matter more than others. While the property itself is undeniably beautiful. The management and hospitality left a bitter taste. No one should pay for a 5-star experience and be made to feel invisible. That’s not luxury. That’s poor service with colonial undertones. I truly wanted to love Hemingways. But based on this experience, I wouldn’t recommend it to anyone who values equal treatment, respect, and real hospitality — especially Black or local guests. Do better.