Hemingways Nairobi, an SLH Hotel

I express my gratitude for exemptional service you provided during our visit. All the staffs were amazing. Eunice, our waitress was very knowledgeable and professional. She went above and beyond to ensure all our needs were met. We had a nice experience. We enjoyed the ambiance. We are definitely coming back.

The hotel was a wonderful experience. The facilities were magnificent. Rooms were spacious, and the grounds were kept immaculately. The staff was extremely well trained, and we couldn’t have asked for a more delightful experience.. Although, It was only two nights we would definitely come back.Abigale was a trainee in the dimming room |And was incredibly kind and efficient. I hope that she will be hired full-time when she finishes her training. It would be a true plus to the Hemmingways

Great atmosphere, friendly staff, and beautifully prepared food. The drinks were amazing the food too it was tasty and flavorful, and the pasta was a standout. A bit pricey, but worth it for a special night out. Highly recommend!

We have just had three nights at this beautiful hotel after three weeks of game drives in Kenya and Tanzania. It has been the perfect choice to rest and recuperate after a busy time on tour.||The rooms are stunning and very comfortable the staff are extremely helpful and food very good. The spa treatments by Elsie and Belta were divine. Antony was very professional at checking us into the room and our butler Paul was very helpful throughout our stay. ||The laundry service and the cleaning of our hiking shoes were both very good too.||Special mention to chefs Wendy and Brian. Also Loice and Nathaniel who are interns and did an excellent job. The bar staff were all great - especially Eunice and Phelley. Newton, Brian and Dan looked after us very well at the restaurants.

We stayed at Hemingway about a month ago. The hotel was elegant, beautiful and safe. The service was excellent. At dinner Newton was generally our server and was the best ever. He made great recommendations when I was making a dinner pick that may not have been to my taste. His recommendation was spot on. Amazing place

As someone who values both great service and an inclusive atmosphere, I’m honestly disappointed by my experience at Hemingways Nairobi. From the moment we arrived, we felt the quiet sting of being less welcome. We had just stepped out of our car, ready to enjoy dinner and stay the night, when the front desk staff asked us to “scoot aside” so they could welcome the other guests arriving behind us — who just so happened to be white. The message was loud: some guests matter more than others. While the property itself is undeniably beautiful. The management and hospitality left a bitter taste. No one should pay for a 5-star experience and be made to feel invisible. That’s not luxury. That’s poor service with colonial undertones. I truly wanted to love Hemingways. But based on this experience, I wouldn’t recommend it to anyone who values equal treatment, respect, and real hospitality — especially Black or local guests. Do better.

Our amazing Travel Agent recommended we stay at Hemingways following our intense days on Game Safaris and she couldn’t have chosen better. What a beautiful hotel with amazing facilities. Best of all is the staff at this hotel and I will give special mention to Phelly, Eunice, Nathaniel, Newton, Dan, Brian, Paul, Loice, Jackie. They are a credit to the establishment. The customer service we received here was top notch and this hotel comes highly recommended from us. If you’re in Nairobi, I wouldn’t stay anywhere else.

We just stayed 3 nights here as a transition from flying into Nairobi from far away and going out on safaris. Wonderful hotel! Comfortable and elegant rooms, excellent food- the breakfast is amazing with homemade baked goods, jams, juices… the property is gorgeous. But most of all, the staff is incredible. Warm and friendly, happy and welcoming, extremely helpful. Special shout outs to our breakfast hosts Newton and Braxton, our butler Samuel, concierge John and fitness/spa host Kevin. We highly recommend this place and will be back.