Heist

Beautifully curated, high-end women's fashion. Before we walked in my friend said- "this is the kind of place where you buy one thing at a time!" She was right- I found one gorgeous piece, and every time I wear it I get compliments. Friendly staff, and now a permanent fixture on my list of must-visit spots when I go to LA.

Not a very friendly vibe at all... I watched as one of the associates rolled her eyes at the sight of my friends. They can certainly do better to make their customers feel welcome. Pretty lousy retail experience when you compare it to all the other great shops on the Avenue.

I was in Los Angeles for work and I had to buy my wife a gift for her birthday last week. I love Venice and found this cool shop it was more than I expected coming from New York. The women were very helpful there were two of them who put together outfits for me and they got the right size just by my description Have to say best service for a high end shop I ever experienced. My wife now orders online and loves Heist.

I make a point of visiting Heist every time I am in Los Angeles. The selection is perfect for me—quietly cool, well-made, interesting pieces that never go out of style. The store is comfortable and fun to hang out in, and I have never had anything less than great service.

We were made to feel like we did not belong. We were in town visiting on a rainy day and just wanted to browse. We didn’t know what the store had to offer. To be fair, the price tags were a bit out of our budget but I don’t think it justifies the cool reception we received. I get that thieves might be a problem but it was still disappointing and definitely affected our feel for this area of Venice.

The main girl, I believe the manager, seemed very nice although frazzled. The owner seems a bit stiff with a stick up her you know what. I liked the selection but so many other stores with much friendlier atmospheres carry the same brands, so I'll probably just shop at Barneys Co-op, Satine, and Elyse Walker, where shopping is fun and exciting and the staff doesn't feel put out. Honeslty its not even the main girls on the floor, its the owner who brings a bad vibe to the whole place. All in all, beautiful selection, uninviting owner.

I would say the salesperson I spoke to was rude, but that implies some intelligence. What I found myself having to listen to was a semi-robotic clueless twit. She did say something that was insightful. She said the owner rarely comes into the store. That sounds about right. Stores with absentee owners almost always have employee attitude problems. Their clothes are hip, but the attitude is so vacant and their responsibility to their merchandise so nil, that I will caution my friends against this store.

Went there today w/ someone, they have a weird policy, where they lock their customers inside the establishment; and the salesperson has to let you out. also have to knock to be let inside, when asked why they do that; they said “it’s just something that they do”. Not a lot of options either.

Beautifully curated, high-end women's fashion. Before we walked in my friend said- "this is the kind of place where you buy one thing at a time!" She was right- I found one gorgeous piece, and every time I wear it I get compliments. Friendly staff, and now a permanent fixture on my list of must-visit spots when I go to LA.

Not a very friendly vibe at all... I watched as one of the associates rolled her eyes at the sight of my friends. They can certainly do better to make their customers feel welcome. Pretty lousy retail experience when you compare it to all the other great shops on the Avenue.

I was in Los Angeles for work and I had to buy my wife a gift for her birthday last week. I love Venice and found this cool shop it was more than I expected coming from New York. The women were very helpful there were two of them who put together outfits for me and they got the right size just by my description Have to say best service for a high end shop I ever experienced. My wife now orders online and loves Heist.

I make a point of visiting Heist every time I am in Los Angeles. The selection is perfect for me—quietly cool, well-made, interesting pieces that never go out of style. The store is comfortable and fun to hang out in, and I have never had anything less than great service.

We were made to feel like we did not belong. We were in town visiting on a rainy day and just wanted to browse. We didn’t know what the store had to offer. To be fair, the price tags were a bit out of our budget but I don’t think it justifies the cool reception we received. I get that thieves might be a problem but it was still disappointing and definitely affected our feel for this area of Venice.

The main girl, I believe the manager, seemed very nice although frazzled. The owner seems a bit stiff with a stick up her you know what. I liked the selection but so many other stores with much friendlier atmospheres carry the same brands, so I'll probably just shop at Barneys Co-op, Satine, and Elyse Walker, where shopping is fun and exciting and the staff doesn't feel put out. Honeslty its not even the main girls on the floor, its the owner who brings a bad vibe to the whole place. All in all, beautiful selection, uninviting owner.

I would say the salesperson I spoke to was rude, but that implies some intelligence. What I found myself having to listen to was a semi-robotic clueless twit. She did say something that was insightful. She said the owner rarely comes into the store. That sounds about right. Stores with absentee owners almost always have employee attitude problems. Their clothes are hip, but the attitude is so vacant and their responsibility to their merchandise so nil, that I will caution my friends against this store.

Went there today w/ someone, they have a weird policy, where they lock their customers inside the establishment; and the salesperson has to let you out. also have to knock to be let inside, when asked why they do that; they said “it’s just something that they do”. Not a lot of options either.