Harper & Toms Flowers

Rude and offensively overpriced. Went this morning to but some flowers and a blonde woman was so rude and patronizing. Terrible customer service. And the prices are a joke, she charged me £85 for these!!! Laughable. I think she must have bumped her head or something because that’s one of the great rip offs of my life.

This is the kindest flower shop in London. Last year, I ordered a Xmas tree but they weren’t in until the week after. I left my name and contact details for them to call me. Lo and behold a beautiful Xmas tree arrived to my door. But I hadn’t yet paid! I went down to pay but they would t take the money off me-no matter how hard I tried. Now I come here all the time and never go anywhere else for my flowers and trees. Beautiful place staffed by beautiful people.

Called from abroad, ordered blind, for a last minute delivery and Sophie was amazing and helped arrange the flowers and champagne to be delivered all locally on time the next morning. Was so relieved and grateful for the brilliant service and would highly recommend.

bad customer service. went during summer 2022. although it was the middle of summer, it was not too busy and there were around 3 workers. one was making a bouquet of flowers and was acting very snobby. when i asked how much a particular flower was, she looked me up and down, and told me the price and i had the feeling that she thought i couldnt afford them. which 1) the flowers are overpriced 2) nevertheless i had money i wanted to spend on flowers and wouldnt be standing there if i hadnt. she also kept walking right in front of me to carry on with her bouquet which seemed very rude as it gave me no chance to see the flowers up close. yet, she acted lovely to the other customers so im not sure if she was discriminating against me or what. p.s. im oriental asian and she also seemed oriental asian. just terrible. even my older sister felt uncomfortable. bad vibes and left to go SPEND my money at another florist nearby

UPDATE: I ordered flowers from them again for my Mum's Birthday. I ordered online as I'm in the USA. They have a space on their form for order directions and I asked for the flowers to be delivered "Saturday Morning 29th April Please". When I got up at 6am US time, I contacted my Mum and with no sign of the delivery at 1pm I called the Kiosk only to be told that "oh we have gotten around to the online orders yet". What sort of business are you running there, if you're putting a section for directions from your customers on your order forms and not honoring them!!! Perhaps you need to check your online orders to see if there are some that need priority before just discarding them till later in the day! I didn't only spend a coupld of quid either!!!! A pretty poor show!! I ordered flowers online for Mothers Day at the beginning of March to be delivered today. I spent (in my opinion) a fair amount of money. I'm in the USA and by the time I'd checked with my Mum today around Midday or just after, they still hadn't been delivered. I work in the floristry industry here in the US and was surprised that they hadn't delivered them by lunchtime, as the order was put in a couple of weeks ago and I purposely chose today to avoid the Mother's Day rush. Once I called to chase them up, it was then delivered (around 1:30pmish) and my Mum was really pleased with the bouquet she received. Super happy with the flowers, but a little disappointed that I had to chase it up and that it wasn't delivered earlier in the day.

I've ordered three lots of flowers in two weeks, as special occasion gifts.. They've been beautiful each time and good value compared with other florists in this area. Charming service. Don't understand the miserable reviews that a couple of people have posted

Wonderful flowers Loved all The people the flowers the location A little gem in the middle of the city In the heart of Notting Hill !! Bouquets are exceptionally beautiful and wild Thank you for helping me to send beautiful flowers to my friends

the most gorgeous flowers!!! 💐🌸🌻🌿 I love how they are WILD & natural looking, truly the best vibe! also the most friendly service ~ they put a bouquet aside for me and even stayed open a few extra minutes while I ran over to pick it up! THANK YOU Harper & Toms!!! 🌈🦋