Jessie Lin
Google
This review is not intended to reflect negatively on any server other than Anne. They are all amazing, and Manager Amy’s attitude was exemplary, and she is professional. I want to thank them for their excellent service.
However, the service provided by Anne significantly impacted my dining experience during the "All You Can Eat" option. I have visited this restaurant numerous times and have always enjoyed the regular menu items, as well as the quality of service. When the restaurant recently introduced the "All You Can Eat" option, my party decided to give it a try.
Throughout my visits, I have always been polite and respectful to all servers, consistently saying “please” and “thank you.” Unfortunately, when we were seated by Anne, she did not acknowledge us with a smile, nor did she offer a warm greeting. We proceeded to place our first order, and when the grilled items became overcooked, I politely requested a grill change. Anne, who had just served the table next to ours with a smile, immediately turned away and did not wait for me to finish speaking.
I understand that she may have been busy, so we waited an additional ten minutes before she returned. I requested the grill change again and began to place our second round order, but she left before I had finished. Throughout the entire meal, Anne did not check on our table or offer a smile. After another twenty minutes of waiting, we finally received the grill change.
We continued to wait for our second round of food, but after over 20 minutes, nothing had arrived. It seemed she may have forgotten about our order. When she eventually approached, she seemed confused and asked if we wanted to order something else. We clarified that we were still waiting for our second round, and she went to check the system without any response. Additionally, we did not receive any water refills until we specifically requested them.
While I acknowledge that the restaurant may have been busy, the overall lack of attentiveness and courtesy from Anne made the experience less enjoyable. Despite this, I continue to appreciate the efforts of the rest of the staff and will certainly return to enjoy the regular menu and the service of other servers.