Gwartzman's Art Supplies

The staff is very nice, however customer service and the manager are not great. I purchased a can of spray varnish in the store to seal a painting on a window. I knew I can do that since I researched a bit. In the store, the associate suggested vinyl instead to ease (which they don't even carry). We discussed a bit that varnish is hard to remove and I assured her it's fine since my customer said he will be responsible for that. However, once I used the spray, white stains appeared. It's the first time I use that on a window, not the first time generally. So I was pointed by the store to the customer service. Once I explained the situation, they began to drop ALL the blame on me as I was supposed to do a full research and go by their suggestion (again, of a product they don't carry) and that I was supposed to read the label. I did. Label says to work in an area 12c to 24c, not humid, and to try it on a small part of the painting. All was done. Room was 24c, slight door open, dry air, window not frozen. Not once on the label was mentioning of such outcome or that weather will affect it from the outside like that, and not once the person told me that could happen. However, when I came to the store the day they pointed me to customer service, a nice associate did check that for me and explained it can happen and pointed me to a different varnish to use instead. I just wish that this warning would happen the first time I came. I thought the whole point is to help the customer and point them, at least mention something can get wrong and not demend from me to come with all the knowledge and all the research. My research told me I can use a spray, and follow instructions which I did. Otherwise what's the point in sales associates if I do everything by myself? I had to outsource the varnish elsewhere since customer service simply vanished from the email two days ago. Maybe I have a little part of the blame but don't drop it all on me and dissappear, as this is very unprofessional.

Thank you for your great customer service , I had called store 3 times and every time I was assisted with great care and patience, really appreciate that. Was excited to order Saunders Waterford paper and I had found accordion sketchbook which hard to come across ( 100% cotton). It’s all delivered in timely manner and everything is in perfect condition! Definitely will shop again!

It pains me to write this as I've been buying from Gwartzman's since childhood. Everything they offer you can now find online for a better price. Customer service is a zero. The staff can't answer basic questions like which of their gouaches are light-fast. They also don't accept all cards.

I looked all over Toronto for a very large stretcher for a canvas I had and not only was Gwartzmans the sharpest price, the quality and workmanship is top shelf, second to none! I was actually blown away with the fit and the actual wood, which didn’t have a single flaw. I do a lot of my art supply shopping here and I am always impressed with the staff and the help they provide.

From the moment you walk into this store, you know you are in an expert level art store. No gimmicky or low-level supplies. The staff is knowledgeable and friendly. Whenever I am in Toronto, Gwartzman's gets a visit! They also have a wonderful online store.

I've been purchasing art supplies from Gwartzmans since the 1980's. They are customer service oriented and staff is very knowledgeable about the products they sell and they have the BEST prices. Thank you Gwartzman's for serving artists and art enthusiasts for so many years! I hope you'll continue for many, many more!

Ordered 2 cutting mats. They arrived flat packed and in perfect condition. The mats themselves are very high quality as well. Great experience.

I love this art shop, the staff is super friendly, I will be there really soon, I feel like a child in a candy store