Dropped by with some homies, and tried out their sausage with minced pork & egg dish. Filled with flavor and very filling, I paired it with iced coconut milk tea, we also had their salt and pepper chicken, and Three cup boneless chicken dishes.
Alfred D
Google
What a great surprise spot. A few friends took me here for an after meal dessert and wow was my initial reaction. Great vibe, delicious options. Love the variations. First time seeing a taro espresso affogoto, so I had to get it! Asked for the icream on the side. Everything was delish. The service was spot on. They accommodated my request and also gave me a to go cup when leaving as I wanted to share some of my drink with my wife. The 5 spice chicken nuggets were spot on. Now I know where to get it locally when I have a craving for them! I will definitely be back to try the food and other drinks/desserts. We also loved the couches in the middle of the place. Super cozy. Just the couches reminded us of Central Perk from Friends. Lol. Also really great interior design and vibe. I'll definitely be back a bunch of times.
J. C
Google
We visited Grotto Tea Lounge today for afternoon tea and dinner. Overall, the food was decent—nothing particularly remarkable but definitely above average. The service, however, was excellent, with the staff being very friendly and accommodating.
That said, there was one aspect that felt a bit disappointing. When we were paying at the counter, we noticed a small sign that mentioned a promotion: if you purchase a $25 gift card, you get a free drink. As customers, we couldn’t help but feel that it would have been much more thoughtful if the staff had informed us about the promotion earlier. If they had, it would’ve felt like a delightful bonus or even like “winning a prize.” Instead, discovering the promotion ourselves left us with the feeling of, “Good thing I noticed this, or I would’ve missed out.”
I believe it would be a significant improvement if the staff made a point to actively inform customers about ongoing promotions during checkout. This small gesture would go a long way in enhancing the customer experience.
12/29Updated…
Thank you for taking the time to respond to my feedback. While I appreciate your willingness to address the issue, I must express that your response left me feeling disappointed and uncomfortable.
Your explanation regarding the promotion, while clarifying your intent, comes across as dismissive of the customer experience. The way the promotion was presented, and the lack of proactive communication from your staff, created confusion and frustration. As a customer, it felt as though the burden was placed on me to interpret the promotion correctly, rather than on your team to ensure clear communication.
Additionally, stating that you have discontinued the promotion to “prevent further misunderstanding” feels like avoiding accountability, rather than addressing the core issue: the need for better transparency and proactive customer service. A more customer-focused approach would be to acknowledge how the situation could have been handled better and outline steps to improve communication with patrons in the future.
I truly believe your business has great potential, and I hope you will take this feedback constructively to enhance the customer experience moving forward.
Thank you for your time.
Fg Canada
Google
If you're looking for the perfect spot to chill out on a hot summer day, look no further than The Green Grotto. This tea house offers an impressive variety of teas, from refreshing iced options to traditional hot brews. Whether you're in the mood for a creamy milk tea or a strong cup of coffee, they've got you covered.
The cozy atmosphere and stylish interior make it an ideal place to unwind, catch up with friends, or even get some work done. The ambiance strikes just the right balance between modern and inviting, making it a hidden gem that you'll want to visit again and again.
Indre Ra
Google
Great place for delicious bubble tea. Friendly service. Lovely atmosphere. Good prices. Lots of parking outside.
Mae Mae
Google
Love what they did to the place! The vibes are 10/10, and the staff is very friendly and gave us free popcorn while waiting for our food.
The snacks, rice dishes, and drinks are delicious. We even won a free milk tea after paying our bill. We will definitely be back!
Shalini Selvarajan
Google
If you like everything to do with the word cosy - this is your café. Gentle music at a low volume, dim warm lights, corners, couches, and whole array of drinks and food to be cosy with. I loved the braised pork with rice it was soft and tasted homemade and absolutely delicious and also enjoyed a milk tea Boba with med sugar which was perfect. Would love to come back here and read a book or do some work sometime 🩷 Cosy 🥰 thank you
Sheiley
Google
First Impressions were great! Drinks were all intriguing, I was so indecisive! The place is very vibey and aesthetic.
Staff are very friendly and gave us complementary popcorn!