Grand Hyatt Shanghai

The room was comfortable, and the view of Shanghai was stunning. The staff was incredibly friendly. The pool was lovely. The breakfast at ON56 was excellent, offering a wide variety of both sweet and savory options. The air conditioning in the room was efficient, and the curtains provided great light blocking. While the bathtub and shower are showing some signs of age, it didn't impact the overall quality of the stay. I highly recommend Gran Hyatt Shanghai!

Great location, view, breakfast and gym. The room is well heated and clean, staff is friendly and hotel very luxurious. I think it’s one of the best hotels you can book for your business trip or vacation in Shanghai. Metro is also closed and there’s a fancy ifc shopping mall that can be reached in 5 min walk. Lovely

Grand Hyatt Shanghai is once the landmark in the financial district of Shanghai. The hotel entrance is next to the Jin Mao Tower, which has a tourist platform at the 88th floor. The hotel is co-located with an office building from 2-53th floor. There is also a Chinese Construction Bank branch at the 1st floor of Jin Mao Tower. The hotel is about 10min walk to the Lujiazui subway station (line 2 and line 14). |The lobby of the hotel is at the 54th floor, and the guest room is upwards. The guest rooms are stacked in circular fashion around the hotel, and forms a stunning view when you look up from the lobby/restaurant, or when you look down, say at the balcony from the 80th floor. |We have been assigned a room with the river view. The view of the hotel room is stunning. In particular, we have been intrigued by the Golden Landmark Tower, which is a $2 billion landmark at the premium Lujiazui location that is never finished (you can see broken window at the ground floor, and board up window at the top of the building). Also, this is the building that stays pitch black at night, in sharp contrast with the beautifully lit up buildings nearby. |The room of the Grand Hyatt is a bit dated though, and the bed is on the smaller side.

I was disappointed with my experience, especially considering it was my first time receiving such poor service. The check-in process took approximately 40 minutes, causing us to miss our planned dinner reservation. Although our room was upgraded, it seemed this was being offered to everyone who asked, so it didn’t feel special. Later, I attempted to order food, but the restaurant staff struggled to understand English. It was difficult to communicate, and after much effort, I learned that the food would take 40 minutes to prepare. For a 5-star hotel, I expected the staff to have at least basic English skills to accommodate international guests. My sons were hungry, and despite multiple attempts, it was unsuccessful to place a room service order for them. Additionally, since we missed our dinner due to the hotel’s delay, it would have been thoughtful for the manager to offer a complimentary snack or meal in the room as a gesture of goodwill. In the end, we had no choice but to order food online. We now hope to at least enjoy a good breakfast, but we’ve decided to have our lunch and dinner outside the hotel moving forward. Overall, this experience fell far below my expectations.

Close proximity to Metro Lines 2 & 10. Breakfast is a spread (6.30am–10.30am) but head there early as the crowd thickens closer to 8am! Love everything about the room except for the showers – the fixed shower faucets are not exactly very user-friendly. And the handheld shower by the bathtub doesn’t extend out enough for a comfortable shower 😅. But if you’ve forgotten your hairsprays or had that confiscated at customs, the concierge will be able to help send you a travel-size bottle to your room!

Still one of my favorite hotels in Shanghai. Recently it has been hit or miss. This time was a hit. My only complaint is that I could not get the temperature of the room as cool as I would have liked.Big bathtub. Good food. Comfortable bed.

nice hotel located in 54th floor and above! hotel has indoor heated swimming pool. my kids love it that they can swim during winter. the hotel gave us free upgrade which was very nice. only down side was the breakfast was too crowded

The Grand Hyatt was wonderful. I wish we had more time to stay and enjoy the amenities. There is free breakfast, afternoon tea, dinner, and drinks. Also, the pool and hot tub were so relaxing. The only feedback I have is that the internet was very spotty during my stay. But otherwise, I had a wonderful experience and will consider coming back to the Grand Hyatt next time.