Grand Hyatt Shanghai

Grand Hyatt Shanghai is once the landmark in the financial district of Shanghai. The hotel entrance is next to the Jin Mao Tower, which has a tourist platform at the 88th floor. The hotel is co-located with an office building from 2-53th floor. There is also a Chinese Construction Bank branch at the 1st floor of Jin Mao Tower. The hotel is about 10min walk to the Lujiazui subway station (line 2 and line 14). |The lobby of the hotel is at the 54th floor, and the guest room is upwards. The guest rooms are stacked in circular fashion around the hotel, and forms a stunning view when you look up from the lobby/restaurant, or when you look down, say at the balcony from the 80th floor. |We have been assigned a room with the river view. The view of the hotel room is stunning. In particular, we have been intrigued by the Golden Landmark Tower, which is a $2 billion landmark at the premium Lujiazui location that is never finished (you can see broken window at the ground floor, and board up window at the top of the building). Also, this is the building that stays pitch black at night, in sharp contrast with the beautifully lit up buildings nearby. |The room of the Grand Hyatt is a bit dated though, and the bed is on the smaller side.

Great location, view, breakfast and gym. The room is well heated and clean, staff is friendly and hotel very luxurious. I think it’s one of the best hotels you can book for your business trip or vacation in Shanghai. Metro is also closed and there’s a fancy ifc shopping mall that can be reached in 5 min walk. Lovely

I was disappointed with my experience, especially considering it was my first time receiving such poor service. The check-in process took approximately 40 minutes, causing us to miss our planned dinner reservation. Although our room was upgraded, it seemed this was being offered to everyone who asked, so it didn’t feel special. Later, I attempted to order food, but the restaurant staff struggled to understand English. It was difficult to communicate, and after much effort, I learned that the food would take 40 minutes to prepare. For a 5-star hotel, I expected the staff to have at least basic English skills to accommodate international guests. My sons were hungry, and despite multiple attempts, it was unsuccessful to place a room service order for them. Additionally, since we missed our dinner due to the hotel’s delay, it would have been thoughtful for the manager to offer a complimentary snack or meal in the room as a gesture of goodwill. In the end, we had no choice but to order food online. We now hope to at least enjoy a good breakfast, but we’ve decided to have our lunch and dinner outside the hotel moving forward. Overall, this experience fell far below my expectations.

Very smart hotel with great rooms at a very attractive price when I visited mid-January. There is some wind noise on the Shanghai Tower side but not bad. The main restaurant is mediocre with buffets, etc. Top floor bar/restaurant is better. Cap needed for the swimming pool!

Close proximity to Metro Lines 2 & 10. Breakfast is a spread (6.30am–10.30am) but head there early as the crowd thickens closer to 8am! Love everything about the room except for the showers – the fixed shower faucets are not exactly very user-friendly. And the handheld shower by the bathtub doesn’t extend out enough for a comfortable shower 😅. But if you’ve forgotten your hairsprays or had that confiscated at customs, the concierge will be able to help send you a travel-size bottle to your room!

Went up to 83 floor to do club room check in. We were attended by front desk 佳雯(Shirley) who is friendly and providing good service. The lounge food is limited but good enough for a full breakfast. Love their happy hours from 5pm to 8pm and provide warm food too! I will definitely recommend friends to visit Grand hyatt shanghai!

The stay at Grand Hyatt Shanghai was good but there was a charge to my credit card 11 days after my trip was over. I am not sure what the charge is for. I wrote an email to the email address on the hotel receipt but there was no response for a few days. I filled up a feedback form on the hotel website but there had been no response either. I think this definitely left a very bad experience for me even though the stay itself was fine. Update 26Dec2024: the hotel responded a week or so after I posted/emailed them. It turned out that the total charged to me at check out was short of the amount somehow. So they charged the difference to my card later. As service recovery, they refunded the amount to me. I appreciate the gesture even though it took sometime.

I am on the fence. This has been my favorite hotel for years. But my recent stays... It seems like they are losing some of their quality. I'm not sure it's still worth the prices they charge.This stay was during a typhoon. I requested a high room... They gave me a room on the lowest floor possible. They said next time they would give me a high floor room but couldn't this time because of the typhoon... Though I saw tons of other guests on much higher floors than myself.

Grand Hyatt Shanghai is once the landmark in the financial district of Shanghai. The hotel entrance is next to the Jin Mao Tower, which has a tourist platform at the 88th floor. The hotel is co-located with an office building from 2-53th floor. There is also a Chinese Construction Bank branch at the 1st floor of Jin Mao Tower. The hotel is about 10min walk to the Lujiazui subway station (line 2 and line 14). |The lobby of the hotel is at the 54th floor, and the guest room is upwards. The guest rooms are stacked in circular fashion around the hotel, and forms a stunning view when you look up from the lobby/restaurant, or when you look down, say at the balcony from the 80th floor. |We have been assigned a room with the river view. The view of the hotel room is stunning. In particular, we have been intrigued by the Golden Landmark Tower, which is a $2 billion landmark at the premium Lujiazui location that is never finished (you can see broken window at the ground floor, and board up window at the top of the building). Also, this is the building that stays pitch black at night, in sharp contrast with the beautifully lit up buildings nearby. |The room of the Grand Hyatt is a bit dated though, and the bed is on the smaller side.

Great location, view, breakfast and gym. The room is well heated and clean, staff is friendly and hotel very luxurious. I think it’s one of the best hotels you can book for your business trip or vacation in Shanghai. Metro is also closed and there’s a fancy ifc shopping mall that can be reached in 5 min walk. Lovely

I was disappointed with my experience, especially considering it was my first time receiving such poor service. The check-in process took approximately 40 minutes, causing us to miss our planned dinner reservation. Although our room was upgraded, it seemed this was being offered to everyone who asked, so it didn’t feel special. Later, I attempted to order food, but the restaurant staff struggled to understand English. It was difficult to communicate, and after much effort, I learned that the food would take 40 minutes to prepare. For a 5-star hotel, I expected the staff to have at least basic English skills to accommodate international guests. My sons were hungry, and despite multiple attempts, it was unsuccessful to place a room service order for them. Additionally, since we missed our dinner due to the hotel’s delay, it would have been thoughtful for the manager to offer a complimentary snack or meal in the room as a gesture of goodwill. In the end, we had no choice but to order food online. We now hope to at least enjoy a good breakfast, but we’ve decided to have our lunch and dinner outside the hotel moving forward. Overall, this experience fell far below my expectations.

Very smart hotel with great rooms at a very attractive price when I visited mid-January. There is some wind noise on the Shanghai Tower side but not bad. The main restaurant is mediocre with buffets, etc. Top floor bar/restaurant is better. Cap needed for the swimming pool!

Close proximity to Metro Lines 2 & 10. Breakfast is a spread (6.30am–10.30am) but head there early as the crowd thickens closer to 8am! Love everything about the room except for the showers – the fixed shower faucets are not exactly very user-friendly. And the handheld shower by the bathtub doesn’t extend out enough for a comfortable shower 😅. But if you’ve forgotten your hairsprays or had that confiscated at customs, the concierge will be able to help send you a travel-size bottle to your room!

Went up to 83 floor to do club room check in. We were attended by front desk 佳雯(Shirley) who is friendly and providing good service. The lounge food is limited but good enough for a full breakfast. Love their happy hours from 5pm to 8pm and provide warm food too! I will definitely recommend friends to visit Grand hyatt shanghai!

The stay at Grand Hyatt Shanghai was good but there was a charge to my credit card 11 days after my trip was over. I am not sure what the charge is for. I wrote an email to the email address on the hotel receipt but there was no response for a few days. I filled up a feedback form on the hotel website but there had been no response either. I think this definitely left a very bad experience for me even though the stay itself was fine. Update 26Dec2024: the hotel responded a week or so after I posted/emailed them. It turned out that the total charged to me at check out was short of the amount somehow. So they charged the difference to my card later. As service recovery, they refunded the amount to me. I appreciate the gesture even though it took sometime.

I am on the fence. This has been my favorite hotel for years. But my recent stays... It seems like they are losing some of their quality. I'm not sure it's still worth the prices they charge.This stay was during a typhoon. I requested a high room... They gave me a room on the lowest floor possible. They said next time they would give me a high floor room but couldn't this time because of the typhoon... Though I saw tons of other guests on much higher floors than myself.