Grand Hotel Europe

Everything about the hotel is nice, but the receptionists on the morning of November 9 treated me badly. The employee looked at me with contempt and disdain when I spoke to them. And she responded to me in a very bad way. Because I am a veiled woman. Throughout the stay, this employee and other receptionists were frowning at us and not welcoming us. If the hotel does not welcome veiled women, it should write this on the booking sites. Because we do not accept such bad treatment and racism!! |And I would like to thank the employee at the Concierge on the same date in the evening. She was wonderful and respectful, and also the salon employees were polite, friendly and very cooperative. |The breakfast buffet was beautiful and the service was excellent. And the staff are wonderful.

Had a wonderful breakfast in the lobby bar. The place is so beautiful and noble, atmosphere is great to unwind and relax for couple hours. The service a bit slow indeed , however the staff is well-trained, polite and doing their best to accommodate you. Would recommend this place to anyone who are looking for relaxing coffee break or wine date.

The hotel is located in a great location, just outside the subway station, very close to the Kazan Cathedral. A family of three was traveling and the child's name was not included in the reservation. The reservation information shows that an additional bed only costs 250 RMB. Upon arrival, the on-site staff provided a solution: 1. Changing the room type and paying an additional 27900 rubles (3 nights). Option 2: Open an additional room and pay an additional 30000 rubles (3 nights). Not eligible for an additional bed of 250 RMB per night. In the end, I had to choose to pay an extra 30000 rubles. What a big pit, what are the terms of the pre order? Where is the spirit of the contract?

Everything was excellent:very comfortable bed, spacious bathroom and beautiful interiors of the hotel.||New Year trees and Christmas decorations made an atmosphere of magic. it was great to have a glass of champagne in Lobby bar with live music. Personnel was always kind and helpful. and the location of the hotel is absolutely fantastic- in the heart of the city and just a step away from Russian Museum, Kazanskiy cathedral and Nevskiy. ||We're looking forward to visit again!

It’s a legendary Hotel in St Petersburg, which is nearly 150 years old. And you can definitely feel the energy of the great history of this place. Rooms are comfortable and tidy. Breakfast choice is pretty good, I would only recommend to introduce more healthy options (vegan, gluten and dairy free). Service is also at the level. In summer season they serve it in a large room of Europe Restaurant. You can enjoy it accompanied by piano music and beautiful panneaus on the wall.||Concierge service is excellent. They even organise guided 30-mins tours around the hotel building and adjacent Arts Square as a compliment for the guests. We learned lots of interesting facts about the hotel’s history and the city itself. A very appreciated initiative! The hotel’s location is very good, easy to reach the most important monuments by foot. Personally I love staying in historic hotels and would definitely be back in Grand Hotel Europe next time I am in town.

I’ve been visiting the Grand Hotel Europe in August and we spent a wonderful stay! This historical place and the quality of the accommodation makes the trip to Saint-Petersburg very special. If I have to highlight one specific point it will be for the breakfast. Thank you very much Olga and Ekaterina for the warm welcome. The breakfast room (kind of museum) and service always makes a very good start of the day. Be careful as a foreign, I needed to bring some cash because non-Russian credit card are not allowed. Thank you all the Grand Hotel Europe team for this amazing stay and don’t forget to visit the breakfast, it’s an awesome experience ! Спасибо, до свидания !

We've had a very pleasant stay at the hotel. Room was spacious with many extras, breakfast was excellent (even on the 10th day), and the staff was friendly and most efficient. We've also enjoyed the hotel's atmosphere as well as its great location close to many historical and cultural attractions at walking distance.

Normal room are a bit small but junior suites are perfect size . The service is very good and breakfast is amazing. Centrally located in the middle of nevsky street the central street that takes u to all the major attractions . Full of souvenir shops and random Resturant of all cosines . You can sure find something for everyone. Perfectly located

Everything about the hotel is nice, but the receptionists on the morning of November 9 treated me badly. The employee looked at me with contempt and disdain when I spoke to them. And she responded to me in a very bad way. Because I am a veiled woman. Throughout the stay, this employee and other receptionists were frowning at us and not welcoming us. If the hotel does not welcome veiled women, it should write this on the booking sites. Because we do not accept such bad treatment and racism!! |And I would like to thank the employee at the Concierge on the same date in the evening. She was wonderful and respectful, and also the salon employees were polite, friendly and very cooperative. |The breakfast buffet was beautiful and the service was excellent. And the staff are wonderful.

Had a wonderful breakfast in the lobby bar. The place is so beautiful and noble, atmosphere is great to unwind and relax for couple hours. The service a bit slow indeed , however the staff is well-trained, polite and doing their best to accommodate you. Would recommend this place to anyone who are looking for relaxing coffee break or wine date.

The hotel is located in a great location, just outside the subway station, very close to the Kazan Cathedral. A family of three was traveling and the child's name was not included in the reservation. The reservation information shows that an additional bed only costs 250 RMB. Upon arrival, the on-site staff provided a solution: 1. Changing the room type and paying an additional 27900 rubles (3 nights). Option 2: Open an additional room and pay an additional 30000 rubles (3 nights). Not eligible for an additional bed of 250 RMB per night. In the end, I had to choose to pay an extra 30000 rubles. What a big pit, what are the terms of the pre order? Where is the spirit of the contract?

Everything was excellent:very comfortable bed, spacious bathroom and beautiful interiors of the hotel.||New Year trees and Christmas decorations made an atmosphere of magic. it was great to have a glass of champagne in Lobby bar with live music. Personnel was always kind and helpful. and the location of the hotel is absolutely fantastic- in the heart of the city and just a step away from Russian Museum, Kazanskiy cathedral and Nevskiy. ||We're looking forward to visit again!

It’s a legendary Hotel in St Petersburg, which is nearly 150 years old. And you can definitely feel the energy of the great history of this place. Rooms are comfortable and tidy. Breakfast choice is pretty good, I would only recommend to introduce more healthy options (vegan, gluten and dairy free). Service is also at the level. In summer season they serve it in a large room of Europe Restaurant. You can enjoy it accompanied by piano music and beautiful panneaus on the wall.||Concierge service is excellent. They even organise guided 30-mins tours around the hotel building and adjacent Arts Square as a compliment for the guests. We learned lots of interesting facts about the hotel’s history and the city itself. A very appreciated initiative! The hotel’s location is very good, easy to reach the most important monuments by foot. Personally I love staying in historic hotels and would definitely be back in Grand Hotel Europe next time I am in town.

I’ve been visiting the Grand Hotel Europe in August and we spent a wonderful stay! This historical place and the quality of the accommodation makes the trip to Saint-Petersburg very special. If I have to highlight one specific point it will be for the breakfast. Thank you very much Olga and Ekaterina for the warm welcome. The breakfast room (kind of museum) and service always makes a very good start of the day. Be careful as a foreign, I needed to bring some cash because non-Russian credit card are not allowed. Thank you all the Grand Hotel Europe team for this amazing stay and don’t forget to visit the breakfast, it’s an awesome experience ! Спасибо, до свидания !

We've had a very pleasant stay at the hotel. Room was spacious with many extras, breakfast was excellent (even on the 10th day), and the staff was friendly and most efficient. We've also enjoyed the hotel's atmosphere as well as its great location close to many historical and cultural attractions at walking distance.

Normal room are a bit small but junior suites are perfect size . The service is very good and breakfast is amazing. Centrally located in the middle of nevsky street the central street that takes u to all the major attractions . Full of souvenir shops and random Resturant of all cosines . You can sure find something for everyone. Perfectly located