Jennifer M.
Yelp
Do you enjoy judgmental people, terrible customer service, and oddly restrictive policies? Then this place is for you!
I took classes here for months. My first class, I felt immediately like I wasn't welcome, but I chalked it up to being new. no one likes being the new kid. I signed up for an intro four pack and told the teacher that I had never been on a wheel before... I got very minimal instruction on what to do, but I kept trying. as my classes went along, I just started to figure it out for myself. I'm not here to throw my specific teacher under the bus, but beware, one of the women isn't very helpful. if you need help you better have a very specific question about what to do and not just "how should I make this shape or how should I make this..." I understand its not easy to guide someone who doesn't know EXACTLY what they're asking for, but as a new potter, it should be to expected. she was very helpful with glazing though!
The issue with this place is the cancellation policy. if you get a 4 pack of classes, you have to book all four IMMEDIATELY. and they have to be 4 consecutive weeks. so I signed up and the 3rd week was my birthday, my parents were in town and I had plans with them so I signed up for week 1, week 2, skipped week 3 (my birthday), week 4, and the 5th week. I got an email from them asking if I meant to not be signed up for that day. I explained yes. she said well you have to let us know these things ahead of time so we can get you a voucher. this voucher is NOT for a class. it is for STUDIO TIME. which does not guarantee you a wheel, you are only supposed to use 1.5 pounds of clay at most. basically studio time is only good for you if you need to glaze stuff... and studio time is worth less than what you pay for a regular class, so you're losing money
this just so isn't fair. I totally understand not canceling your reservation the day before, but seeing as this was 3 weeks before the class I was "cancelling" I don't see the issue. this is an adult class, not high school. I'm not sure why attendance in mandatory. I know it is not difficult for them to do this. they use "Mind body" which I have worked with before, it's no effort on their part to keep track of this. (my teacher tried to tell me they do this because it is too confusing to keep track of who has classes to make up etc.)
the woman emailing me was beyond rude. didn't care to help me. told me that this is our policy and thats final. so I told her that I would find another studio. this wasn't a threat by any means, they clearly don't care if I leave, it was more of just, wow this is sad. that I'm going to have to leave. she responded with "we urge you to do what is best for you in finding a new studio. you won't find another studio with policies different than ours, but let us know if you do." to which I responded that I had :)
on my last class I was talking to a classmate about the unfortunate situations and my teacher scolded me and told me not to me so negative. excuse me, are you my mother? and I'm not being negative, its just the truth.
I had 3 students come up to me and talk to me about similar situations. one man told me he totally agreed with this insane cancellation policy, and he has been coming since they opened their doors. the studio has never been like this before and he's looking for somewhere new. a woman told me she had received nasty emails as well and was relieved to hear that its not just her. she was worried that for some reason they had an issue with her in particular. nope. they're just nasty.
oh and theres no parking. they have 2 spots in the lot behind the studio but teachers or members use them. they say street parking is easy, but thats just not true
they have a ton of test tiles for glaze they don't even have anymore, and their beyond unorganized
this place sucks, all the way around. do not bother.