Gong Cha - Toronto Eaton Centre

Made a big group work order from here and they did not deliver enough straws. We had to go somewhere else to get big straws so we could drink the tapioca. The drinks were fine though, but ruined experience.

I ordered 3J earl grey milk tea and the straw would keep getting plugged up no matter what I tried. Every time I dislodged a pearl, a new one would plug up the straw. Got home, tried a wider straw. Same thing. It seems like this particular drink wasn’t well thought out. Perhaps the jelly consistency contributes to the problem with the straw getting plugged. See photo. I’ve tried other bubble teas at other places and I never experienced this problem.

Location is very busy, but the girls at the counter are very polite and efficient with customer service. Drinks were served a few minutes within ordering even during peak hours. 4/5 due to limited space and crowding due to location beside escalators. (The pumpkin milk tea was really good!)

Polite staff and careful to details. Bought in March, November and December 2023 However, the kinds of drink for snowman bottle has limited. The bottle is cute but the drink's not my favorite

I would give 0 stars if I could. Got strawberry Oreo smoothie. There was still ice chunks in my drink, strawberry jam was all congested at the bottom, and the Oreo bit were all at the top. Please train your workers to properly use a blender, because they clearly no not know how to make a smoothie if ice chunks are still in the drink and they clearly just put the Oreo bits on top and not in the blender. I would like to be able to taste the oreo not just at the bottom of the drink but throughout the drink too.

Finally had the chance to stop by this new Gongcha location. Went for the bubble tea and it was amazing! Staff were very helpful and nice with their suggestions, and service was fast. I see why it was so busy. Cashier recommended the bubble waffle with matcha ice cream so I had to try it and it was to die for!!! Definitely a must next time I visit.

Pearl Milk Tea with 0% sugar and tapioca was delicious. I really enjoyed the Original Croffle as well - not too sweet.

These are some of the sweetest people on this earth. Had the pleasure of working with them to cater an event I was helping to host and their whole team was a pleasure to work with and were incredibly accommodating. Even before working with them I've only had good experiences at the Eaton Centre Gong Cha. The storefront itself looks beautiful with wooden panelling down the front and contactless ordering displays. Even aside from their drinks I've tried their waffles with vanilla matcha ice-cream and they were really great. Love this location and hope to be a regular for as long as I'm living in the area

Made a big group work order from here and they did not deliver enough straws. We had to go somewhere else to get big straws so we could drink the tapioca. The drinks were fine though, but ruined experience.

I ordered 3J earl grey milk tea and the straw would keep getting plugged up no matter what I tried. Every time I dislodged a pearl, a new one would plug up the straw. Got home, tried a wider straw. Same thing. It seems like this particular drink wasn’t well thought out. Perhaps the jelly consistency contributes to the problem with the straw getting plugged. See photo. I’ve tried other bubble teas at other places and I never experienced this problem.

Location is very busy, but the girls at the counter are very polite and efficient with customer service. Drinks were served a few minutes within ordering even during peak hours. 4/5 due to limited space and crowding due to location beside escalators. (The pumpkin milk tea was really good!)

Polite staff and careful to details. Bought in March, November and December 2023 However, the kinds of drink for snowman bottle has limited. The bottle is cute but the drink's not my favorite

I would give 0 stars if I could. Got strawberry Oreo smoothie. There was still ice chunks in my drink, strawberry jam was all congested at the bottom, and the Oreo bit were all at the top. Please train your workers to properly use a blender, because they clearly no not know how to make a smoothie if ice chunks are still in the drink and they clearly just put the Oreo bits on top and not in the blender. I would like to be able to taste the oreo not just at the bottom of the drink but throughout the drink too.

Finally had the chance to stop by this new Gongcha location. Went for the bubble tea and it was amazing! Staff were very helpful and nice with their suggestions, and service was fast. I see why it was so busy. Cashier recommended the bubble waffle with matcha ice cream so I had to try it and it was to die for!!! Definitely a must next time I visit.

Pearl Milk Tea with 0% sugar and tapioca was delicious. I really enjoyed the Original Croffle as well - not too sweet.

These are some of the sweetest people on this earth. Had the pleasure of working with them to cater an event I was helping to host and their whole team was a pleasure to work with and were incredibly accommodating. Even before working with them I've only had good experiences at the Eaton Centre Gong Cha. The storefront itself looks beautiful with wooden panelling down the front and contactless ordering displays. Even aside from their drinks I've tried their waffles with vanilla matcha ice-cream and they were really great. Love this location and hope to be a regular for as long as I'm living in the area

It's Gong Cha. Located in the cafeteria of Eaton Centre, the escalator closest to it is the one in front of Fox Home. It's convenient and they have a kiosk you can order from. The cashiers are nice, the drinks come out very quick. Compared to other locations, I feel like their drinks are slightly watered down. It's a hit or miss really, but the service is quick and the bubble tea is generally good.

Gong Cha is the act of offering tea to the Emperor in ancient China as a tribute. This tea consumed by Chinese Emperors is of the best quality collected throughout the kingdom. Gong Cha was originally established in 2006, in Kaohsiung, Taiwan. Now there are over 1,100 different stores in 20 countries with a worldwide reputation for serving the highest quality customizable beverages in the industry. This cute location in downtown Toronto serves a variety of teas, coffees, smoothies, seasonal drinks, etc...the menu is large and you can add many different toppings like red beans, pearls., lychee pearl, coffee jelly, pudding, etc. Refreshing and delicious....for an added touch of cleanliness and safety, they heat seal the lid to your cup so you and only you can perforate the lid with your straw for your drinking enjoyment.

it's a decent boba tea shop from Taiwan. It's nice to have a boba tea shop in the Eaton Center. The best of it is that it has self-serving kiosks. It doesn't mean we are introverts...You know...it can be very crowded and noisy in the Eaton Center's food court. In addition, there are so many different ways to customize your drink. You won't want to have a drink that doesn't match what you order. A self-serving kiosk can prevent you from that unpleasant situation. Just give it a shot.

Finally, decent boba at Eatons! Can't really go wrong here as it tastes the same as any other Gong Cha: simply delicious. Strong teas, perfectly cooked pearls, and a consistently correct level of sugar (get less sugar 30%)!

This is a gong cha in the food court of Eaton center. Gong cha is pretty consistent and this franchise is no different. It can get busy but the wait isn't too bad for how many people are here. Drinks are fresh, but a bit pricey. Overall, decent.

Standard bubble tea. Gong cha is not my favorite brand, however it's located in Eaton Center so very convenient to get to as a pick-me-up on a downtown shopping day

Amazing! We got two bubble teas and they were really refreshing for a hot summer day in Toronto!

Don't know why it took me so long to finally try the bubble tea here but I'm glad I finally did! They offer so many different drinks, including milk tea, brewed tea, smoothies and seasonal drinks. I love how they have some unique ones like the Creme Brulee Strawberry Latte and Milk Foam Peach Green Tea. I had their Passionfruit Green Tea with Lychee Jelly and Tapioca - I got 30% sugar and it was still a bit too sweet for me but it tasted amazing. The jelly and tapioca were so fresh and the tea had bits of passionfruit in it. I would recommend getting the large size because their regular size is pretty small tho. It wasn't too busy when I went there but it seemed like it may get really busy because it's located in the mall.