Hotel Glockenhof

I had an extremely disappointing and even dangerous experience at this hotel during my stay in December 2024. While taking a shower, I slipped due to the combination of the hotel’s marble flooring and the soap, which created a very slick surface. There were no warnings about the risk, nor was a bath mat provided in a visible location—it was hidden away in the closet, where no guest would naturally look before stepping into the shower. As a result, I fell, hitting my head hard. At the time, I felt dizzy, nauseous, and generally unwell—but I didn’t immediately realize the extent of my injury I thought it was jet leg related . It wasn’t until a week later that I was diagnosed with a concussion. The situation got even worse when I boarded a flight home without knowing about my concussion. Mid-flight, I experienced severe vertigo, which required a paramedic’s intervention upon landing. After consulting with a doctor, I traced everything back to the fall in the hotel’s bathroom. During checkout, I was asked about my experience, and I shared what had happened with the desk manager. While they apologized, they did not take any notes or ask for additional details. I believe this was a missed opportunity to address the situation promptly and take proper action to prevent future incidents. Later, when I reached out to the hotel again after my medical diagnosis, their response was completely dismissive. They told me that because I hadn’t reported it immediately, they weren’t willing to help. This reaction was shocking and unprofessional. A responsible establishment should take guest safety seriously, not just brush off legitimate concerns. I’m writing this review because I want others to be aware. If a hotel is going to have such a hazardous bathroom setup, they should at the very least provide visible warnings or ensure that safety measures (like bath mats) are easily accessible. More importantly, they should handle guest concerns with care and responsibility—not indifference. I would strongly caution anyone considering staying here to think twice, especially if you expect a hotel to prioritize guest safety and well-being.

I was enjoying the spent time in this Hotel. Pretty nice single room what a got. I have got welcome mineral water 🌊 from the Swiss mountains 🏔️. Bathroom was clear and well equipped and the room was also... The air-cooler system too noisy and drying the nasal mucosa. Good Hotel between in the 4 * Hotel. I recommend the Hotel.

What a little gem of a hotel near the Zurich train station and a quick walk to various restaurants and cute neighborhoods. Staff is very kind and helpful. Rooms are a bit bare bones, but quiet (requested), very clean and a decent mini bar.. A pleasant experience to stay here.

We absolutely loved our stay here and wish we could have stayed longer! It is a short walk from the train station, so we could easily bring our luggage and just walk back and forth. The front desk staff are so professional, kind, and helpful. ||The beds were super comfortable, bathrooms updated and clean, rooms quiet! We had a Family Room which gave us plenty of room to spread out but still be together. We had one issue with a bunk bed not having been cleaned and they immeditaly remedied the situation with profuse apologies. ||Everyone's favorite part was arguably the buffet breakfast. What a spread! They have everything you can think of and it is all delicious. Drinks came with great service. ||We also had a drink in the attached bar which we'd recommend for a nice, quick stop. This hotel was a splurge for us (we planned for a night after the NightJet!) and it was worth every penny. Please stay here!

I loved our stay in the Glockenhof last October 2024. We were a family of 3 and have enjoyed the room, the breakfast and the service of the staff. Loved the heated floors of the bathroom. Selection of breakfast is limited but good quality. Staff are nice and helpful.

Great location in old town. 10 min walk from the central train station. 10 min walk to the Bürkliplatz where you can do a 1.5 hr lake cruise for a reasonable price. Close to a number of restaurants.||Staff very friendly, our young kids were given some cuddly toys on check in which was a nice touch. Hotel was quite impressive from outside and in the lobby areas. We had a family room which looked new, large in size and was very modern. No issues with anything. Breakfast was good and varied. Had a great deal for our stay.||We also stayed at the Hotel Adler on our visit to Zurich, that is located across the river in the other part of the old town. Enjoyed our stay there but preferred the Glockenhof.

I had a fantastic stay here. The staff were friendly and helpful, the room was spacious and luxurious, with an exceptionally comfortable bed. The location is extremely convenient for exploring the city. It is also dog-friendly (not that I have a dog as yet, but I do notice this sort of thing). The food at the restaurant was excellent too. |Highly recommended if you are visiting Zurich.

The staff couldn’t have been nicer. Treated my toddler daughter so nicely with free toys and treats, went out of their way to get us breakfast before our flight home, even though it wasn’t open yet. And the hotel itself is beautiful, I felt like I was in luxury. Would love to stay again!

Adorable and clean room. Cheaper than other hotels we looked at but certainly not cheap but a great value to essentially have two rooms for the price of one. A present for kids at check in, lots of friendly and kind service and a great location. My husband looked at me and said "maybe we will all be able to sleep?" That's valuable!

Wonderful hotel in a very vibrant district Many things to do within walking distance, trains and bus rides galore Breakfast and dinner was included as we are on a tour but would definitely return The rooms are impeccably clean and the staff is so friendly and accommodating

We had a wonderful experience at the Glockenhof. Filippo was a fantastic and accommodating host for us in the lobby. He went above and beyond to make our family feel so welcome. Filippo is amazing!!

Great place to stay. Nice staff, clean rooms, wonderful food. It was our first night in Europe and a great way to start our vacation.

Clean and spacious rooms. Courteous staff and fabulous location. I loved staying here. Oh and the breakfast is included and is pretty good.

This hotel is perfect for your stay in Zürich... Great location, nice and modern rooms. 2 things I missed... Breakfast buffet was just standard, would have expected a bit more. No WiFi in the hotel rooms or area... an absolute "no go"! Reception confirmed that WiFi will be installed in a week... Let's hope and see!