Glasgow Grosvenor Hotel

We were let down badly by the team at the Grosvenor hotel. During the red weather warning a month or so ago, we were unable to travel for our two night stay and the gig we were attending was cancelled. We were told by the Grosvenor that we could only get a refund for one of the two nights we were due to stay, despite the second night still being affected by amber weather warnings. The back and forth we had with Booking.com and customer services at the hotel was, frankly, embarrassing. In order to cut out the middle man we tried to phone the customer service number and front desk at the hotel, both of which appeared to be unattended for hours at a time. The only direct communication we received from the hotel was the offer of a partial refund on booking.com. Perhaps this is a lesson for us in taking out travel insurance even if its for a trip somewhere 30 miles away, or perhaps one that teaches us that a previously fantastic hotel is just now a tired carcass of what it once was, determined to squeeze every penny out of its guests. We eventually changed the booking free of charge to the date we hoped the gig would take place rather than take a £120 hit. It worked out in the end for us but we are so disappointed in the lack of goodwill from the hotel and the way they handled the interaction. To add to this, our hotel room was tired, there was a loud dripping sound coming from the walls and our toilet did not flush properly. As a nice bonus, our wash hand basin was cracked, one of our towels was dirty, the headboard of the bed was marked/ stained and we even found a cleaners room key in our pillow case. We will not be back.

We recently stayed at this hotel for two nights, and overall, it was a pleasant experience, though there were a few areas that could use some attention.||||Check-in was easy and straightforward, and we were able to park right outside the hotel, which was very convenient as I am a wheelchair user. The hotel room itself was clean, tidy, and spacious, and the accessible bathroom was fantastic. It had a shower chair already in place and plenty of room for manoeuvering, which made a big difference.||||However, there were a few issues during our stay. After being out all day, we returned to find our room had not been serviced. We had to call reception to have it cleaned, which was a bit disappointing. Additionally, when we first arrived, there was no toilet paper in the room, and we had to request some. On the first evening, we ordered room service, but unfortunately, it took nearly 2 hours for the food to arrive. We were also disappointed to find that the bar was closed. Breakfast in the morning was another letdown, as the selection was rather poor compared to what we expected and the pot of scrambled eggs had obviously been sitting for quite some time. Lastly, the room temperature was a bit off when we first arrived, it wasn’t very warm. We soon realised that the radiators were hidden behind the long curtains, so all the heat was trapped behind them rather than warming the room. This seems like a poor design choice.||||While the hotel had it positive, including the spacious room and the accessible features, there were several service related issues that affected our stay. With a few improvements in these areas, this could be a much better experience for future guests.

When we checked in the reception staff acted like they couldn’t be bothered. The room looked ok however the headboard had a big stain on it.and the pillows were hard. Wallpaper was marked you could say the room looked really tired. Our room looked over to the botanical gardens which we thought was a nice view . However, we struggled to sleep as the windows are not double glazed the road outside was very noisy. We checked out just after 10 am as we couldn’t wait, to get home for a sleep.

Don't forget to use HoteITully.ᴄᴏm when booking your place. This web site will compare thousands of booking web sites and usually will have prices much cheaper than others! Thank me later! This resort is the best rated in this area. I've been coming here for a very long time. If you stay for a few days you for sure won't be let down. We had a lovely night away in the Grosvenor. The room was very comfortable and had everything we could want. The staff were friendly and very helpful. We'll certainly stay here again

Stayed here for a few nights in January - clean rooms - very nice hotel - friendly staff. Would highly recommend staying here as the location is perfect you are right in the heart of the west end - the subway station was only a short walk down the street and the area felt very safe even at night as a female which was important to me.

My partner and I booked this hotel for its location. We were attending a concert at Oran Mor which was next to this hotel.|Where do I start? |At reception we were given the keys ( cards) to room 315. As we came out of the lift on the 3rd floor we detected a very strong smell of cannabis. Not a great start, but hey, let's just get to the room and forget about that off putting smell. |We opened our room door to be greeted by a really strong smell of dampness. Closed the room door and started unpacking. The room appeared to be very cold and damp with a radiator directly under the window which was turned up full but less than a quarter of this radiator was emitting heat.|Next, my partner said can you hear dripping? I said yes. We discovered that there was actually water dripping from the wardrobe space in the room. We were mortified. There was also a birds feather lying on the floor next to the wardrobe space.|Anyway straight on to the phone and asked for the manager.|Eventually after half an hour without a proactive response we headed for reception to speak to the manager.|He knew we were coming down.|When we reached the reception this manager chap called Scott was standing with his back to us with arms folded looking at a TV.|Anyway this chap should not be managing anything let alone a hotel.|He was so unhelpful and his only response was to get us a taxi to another hotel in the city centre which was miles away from the venue (Oran mor) which we originally booked this hotel for.|We asked him if he knew about the water dripping in room 315 and his response was there were no issues or feedback reported to him TODAY. We then asked if there was previous reports on any other days about dripping water in this room, he was avoiding this answer.|Anyway, we walked out of this disgusting hotel...no refund..no relevant questions answered by the inept manager. We got in our car and drove off in disgust and couldn't even stomach the thought of attending our concert. We went home and lost the money . |Overall the customer service experience was appalling, the attitude was very defensive and stand offish. We were reasonable people but had many nice experiences in hotels and don't complain for the sake of it. To summarise do not use this hotel. Our weekend was ruined and we lost the concert money too and deposit for a meal we had paid. Now need to navigate with expedia to get the hotel £134 room money back.||

Perfect place to stay with my tour group. The rooms were clean and the people were very friendly. Also, it is walking distance to so many restaurants and shops in Glasgow. However, I do wish the main hot food for breakfast would change a little. It was the same every day and some of us got tired of the same food.

Check in was efficient.|Reception area was clean and warm.|The room was a corner room overlooking the Botanic Gardens and Byres Road, opposite Orin Mor.|On entry the room felt chilly, I looked for a thermostat to increase heat , does not exist. The room is heated by two small radiators under the tall Georgian windows and therefore measuring less that 30cm approx. These are also covered by the long curtains which clearly block the little heat that there was. The windows appear to be single glazing and therefore let cold air in as well as the traffic noise and human noise especially when the pub etc are coming out. The windows are also grubby around the frames as well as peeling paint.| I later found a plug in oil heater in the wardrobe which we plugged in. This made a difference but not a good look as it was also labelled Office use only!!!|The bathroom had no obvious heating and was cold to the foot and really unwelcoming. We left the door open to allow the heat from the room to warm the bathroom. The fan on the bathroom also runs on after the light is put out which if you get up in the night is a little annoying.|The general state of the room was clean but tired with well used furniture.|The breakfast offering was OK. No obvious vegetarian options apart from eggs and mushrooms. The bacon and sausage all meat. Much better to eat at some of the cafes nearby.|Was a disappointing stay for what could be a great hotel .