Glasgow Grosvenor Hotel

My wife and I used to visit this hotel regularly when it was owned by Hilton. Unfortunately it has taken bit of a dip in standard since then. The breakfast is nowhere near as good. The location of the hotel is great and it’s a stunning building. I hope the new owner can inject some much needed tlc into it. We will definitely give it a second try.

Great location. Although not taken advantage of. Room was clean and bed was nice although a bit tired looking. A ticking sound from the wall made it hard to fall asleep which was annoying. Staff were amateurish at best. Took a while to get checked in and then into my room. Overall it was good enough for a one night stay. Wouldn’t pay much over £100 for the place though.

We stayed there overnight, and we loved it. The rooms were well furnished and roomy, the staff friendly and the breakfast was excellent. We would stay again.

Aged hotel with non existent service. Checked in and noticed that our basin drainage is closed with operating handle broken. We called reception 3 times but nobody came to fixed it. We had to brush our teeth and wash our hands in the bath tub. Glad we only stayed one night. Towels and bed sheets have old stains on them.

Perfect place to stay with my tour group. The rooms were clean and the people were very friendly. Also, it is walking distance to so many restaurants and shops in Glasgow. However, I do wish the main hot food for breakfast would change a little. It was the same every day and some of us got tired of the same food.

The Grosvenor, despite its grand outward appearance, is tired and shabby inside and has clearly had little investment for a long time. ||We stayed on a Saturday in December which turned out to be a night the hotel was hosting a Christmas party. The music from the party was extremely loud in our first floor bedroom, making sleep impossible until almost 1am.|We were given no notification that there would be loud music impacting our room until late into the night. This is unacceptable and shows a complete disregard for the comfort of guests. ||A very poor show from the Grosvenor Hotel.

We checked in for a hogmanay celebration on the 31/12/202 to include 5 course meal and pipe band and dj upon arrival the hotel is what I would have expected all was Good until the evening meal and entertainment, the meal was very poor quality as was the entertainment we had to book a 2 night stay to avail of the package only to find other guests at our table were able to book a one night Stay package and then onto breakfast it was not much better on both mornings the food was poor and the staff seemed miserable and finally on checking out we were asked how was your stay and my Wife said not great to be honest and the receptionist just said "Okay"so over all very disappointed staying here I doubt I will be back despite it being in a great Location and having plenty of potential.

recently made a booking at this hotel for a single room at £145, only to discover upon trying to cancel that it was a non-refundable reservation—something I overlooked during the booking process. Unfortunately, due to unforeseen financial difficulties, I was unable to keep the reservation.||||When I reached out to the hotel in the hope of receiving some understanding, I was met with an incredibly rigid, non-compassionate response. Shannon, the Head Receptionist, seemed entirely indifferent to my situation, offering no sympathy or assistance. Despite explaining my predicament, it became clear that the hotel’s policy was more important than showing any ounce of empathy toward a guest in genuine distress.||||It is incredibly disheartening to see a hotel prioritize profit over understanding, especially when dealing with circumstances outside a guest’s control. While I understand non-refundable policies are in place, the lack of flexibility or willingness to listen to a legitimate request for help was truly disappointing.||||I would strongly advise future guests to carefully review all booking conditions and be prepared for a lack of support should any issues arise. Unfortunately, my experience here has left a bitter taste, not just due to the financial loss, but because of the cold reception I received when I needed understanding the most.

My wife and I used to visit this hotel regularly when it was owned by Hilton. Unfortunately it has taken bit of a dip in standard since then. The breakfast is nowhere near as good. The location of the hotel is great and it’s a stunning building. I hope the new owner can inject some much needed tlc into it. We will definitely give it a second try.

Great location. Although not taken advantage of. Room was clean and bed was nice although a bit tired looking. A ticking sound from the wall made it hard to fall asleep which was annoying. Staff were amateurish at best. Took a while to get checked in and then into my room. Overall it was good enough for a one night stay. Wouldn’t pay much over £100 for the place though.

We stayed there overnight, and we loved it. The rooms were well furnished and roomy, the staff friendly and the breakfast was excellent. We would stay again.

Aged hotel with non existent service. Checked in and noticed that our basin drainage is closed with operating handle broken. We called reception 3 times but nobody came to fixed it. We had to brush our teeth and wash our hands in the bath tub. Glad we only stayed one night. Towels and bed sheets have old stains on them.

Perfect place to stay with my tour group. The rooms were clean and the people were very friendly. Also, it is walking distance to so many restaurants and shops in Glasgow. However, I do wish the main hot food for breakfast would change a little. It was the same every day and some of us got tired of the same food.

The Grosvenor, despite its grand outward appearance, is tired and shabby inside and has clearly had little investment for a long time. ||We stayed on a Saturday in December which turned out to be a night the hotel was hosting a Christmas party. The music from the party was extremely loud in our first floor bedroom, making sleep impossible until almost 1am.|We were given no notification that there would be loud music impacting our room until late into the night. This is unacceptable and shows a complete disregard for the comfort of guests. ||A very poor show from the Grosvenor Hotel.

We checked in for a hogmanay celebration on the 31/12/202 to include 5 course meal and pipe band and dj upon arrival the hotel is what I would have expected all was Good until the evening meal and entertainment, the meal was very poor quality as was the entertainment we had to book a 2 night stay to avail of the package only to find other guests at our table were able to book a one night Stay package and then onto breakfast it was not much better on both mornings the food was poor and the staff seemed miserable and finally on checking out we were asked how was your stay and my Wife said not great to be honest and the receptionist just said "Okay"so over all very disappointed staying here I doubt I will be back despite it being in a great Location and having plenty of potential.

recently made a booking at this hotel for a single room at £145, only to discover upon trying to cancel that it was a non-refundable reservation—something I overlooked during the booking process. Unfortunately, due to unforeseen financial difficulties, I was unable to keep the reservation.||||When I reached out to the hotel in the hope of receiving some understanding, I was met with an incredibly rigid, non-compassionate response. Shannon, the Head Receptionist, seemed entirely indifferent to my situation, offering no sympathy or assistance. Despite explaining my predicament, it became clear that the hotel’s policy was more important than showing any ounce of empathy toward a guest in genuine distress.||||It is incredibly disheartening to see a hotel prioritize profit over understanding, especially when dealing with circumstances outside a guest’s control. While I understand non-refundable policies are in place, the lack of flexibility or willingness to listen to a legitimate request for help was truly disappointing.||||I would strongly advise future guests to carefully review all booking conditions and be prepared for a lack of support should any issues arise. Unfortunately, my experience here has left a bitter taste, not just due to the financial loss, but because of the cold reception I received when I needed understanding the most.