Four Seasons Hotel Westlake Village, California

When coming to California to experience the culture Westlake four seasons is the best place to stay. From the beautiful manicure grounds to The amazing staff, everything about this place screams, luxury and bespoke. Every inch of this establishment has been carefully and thoughtfully implemented. You can Tell that each staff member takes pride in the place that they work, providing an exceptional experience to guests. The maintenance the the restaurants front end concierge management, pool staff host doorman especially have made my stay here. One of the best I've ever experienced at a Four seasons definitely within my top three. The rooms are spacious and well designed with perfect color palettes to relax the eyes and mind. They even have a house car that is a lucid that they can chauffeur you in or you can take on your own. I highly recommend anybody to check this place out. I've attached a ton of pictures but the pictures don't do it justice. You have to experience it for yourself 😉

They hire unprofessional people now and they ask for a very high price for bad services! Many incidents happened to our family and friends. The most recent was from Coin and Candor manger Amany who was very rude when she informed us that our reservation was canceled. We made the reservation five days prior and there was misinformation regarding the reservation and she just didn’t care. There is definitely a change On the way this place runs nowadays! I am very disappointed after many years being a loyal hotel, spa and restaurant customer!

Qaultiy is an understatement. It was my husband and my first visit to this property and it did not disappoint! The staff is amazing. Everyone was friendly and helpful. We arrived after scuba diving all day, we’ve looked better, to say the least, and felt immediately welcomed. The food and room service was excellent. The grounds are gorgeous. The rooms are calming and comfortable. Highly recommend. We will stay again!

Everything is First Class!! Everything is the Best Hotel Experience you'll ever have!! From the arrival valet service to the front desk, to the room decor and comfort, the comfort of the bed, towels and bath accoutrements, to the check out service, the Four Seasons Westlake is THE Hotel!!!

This hotel is a luxury when it comes to pricing, oh yes, but amenities-wise luxury it is not. You pay over half a thousand dollars per night for a hotel with multiple swimming pools, but when you want to take a swim at 7PM, you learn that all the pools just closed for maintenance (situation encountered on the 10th of Sept. 2024). No problem, you go by car to visit around, and when you are back at your $30/night hotel parking you want to plug your EV just to discover that the charger is out of service. Back in your room you lay down on your bed and see all the shelfs around displaying alcohol for sale. Literally. You feel like you are spending the night in a liquor store. For some it may be luxury, I can see that. For me it is not. :(

My daughter and I came to the spa yesterday for her birthday. Faith at the front desk was super friendly and helpful. Our massages were great with Carissa and Ashley. The woman’s locker room attendants were so sweet and always made sure we had everything we needed. After our massages, we went to the pool and ordered lunch. The double cheeseburger and fish tacos were so good! Our server Anthony was great. My only complaint is, we heard that Anthony was sent home because it was slow. I had asked him for an iced tea and he never returned with it because he was sent home. It would have been nice if maybe someone came by and let us know he was sent home and they were taking over for him and asked if they could get us anything. All of the pool servers were huddled around the stand near the hotel doors and we were all the way at the other end. I had to flag someone down to get the bill because at that point, we just wanted to leave. It was 90 degrees out and all I wanted was that iced tea. I was out of water as well. The server Kenny who I flagged down, was super nice and apologized that no one took over taking care of us. Whoever manages the pool servers needs to have the original server be able to finish what he’s doing so he can announce his departure and let us know who our new server is, or let the new server know to take over and let the guest know what’s going on. Otherwise, everything was great.

Four Seasons is one of my favorite hotel & resort chains. This one at Westlake keeps all the good qualities as other Four Seasons. Yes, I definitely recommend this place for a luxurious experience & a relaxing vacation here!

Mediocre, just mediocre. Nothing special. Nothing amazing. Nothing Bad. Just plain simple average of average. More of a four star hotel than a five star hotel due to service and rooms.