Tammie P.
Yelp
DO NOT EAT HERE. Worst experience ever. We came to Mexico from California to celebrate our mother's 70th birthday. We made a reservation for 8 people at 9pm on a Saturday night, which we felt awesome about. Had read great reviews online and, while we had been told service was "meh" , our experience via the phone call was perfect. Unfortunately everything went downhill upon arrival.
They sat us upstairs in a room that felt like a sauna. The A/C was not working and the temperature read 29 Celsius (aka 86+ degrees Fahrenheit). It was insufferable, especially for ailing 70 and 75 year old parents. We immediately asked to be moved downstairs and were told that would not be an option since they had mismanaged the time it would take for the large table downstairs to clear. So we were stuck. We immediately ordered bottles of water for the table out of desperation and fear of fainting, and only later learned they had run out of water and had therefore swapped out the 35 peso bottles ($2 each) for the 80 peso bottles ($4.50 each). Then they screwed up everything on our order. The menu reads amazing. You pick your protein, then a side, then a sauce. They brought us 20 corn chips total for the 8 of us (think of this as the bread or free chips that come with their salsa). We held off on ordering apps since we knew our main meals would be awesome. It took nearly 75 minutes to get the entrees, and upon arrival, everything with our order was wrong. They had run out of rice. They had run out of French fries. They served my father and the kids the wrong entrees, so my picky father who had ordered the beef milanesa was served the chicken with cheese on top (which he hates). Our nephew was accidentally served my father's meat, bit into it, and spit it out. Then they told us they wouldn't make my father his proper meat dish, so they swapped what was left of each other's milanesa steaks and set there upset, overheated, and without water (oh, yeah, they also ran out of bottled water completely by the time the meals had come). All in all, a terrible experience. Three different couples got seated upstairs, sat for a second, only to be horrified by the sweltering heat, and somehow got moved downstairs. But no. My father - neckbrace and all - and my mother, who looked like a red tomato the entire time, were told there were no other tables. At the end of the meal, nothing was discounted, no offer to make right on the entrees that had all come out missing at least the accompanying side, and they charge San Francisco prices for the meal. Different family members ran out of the restaurant before we had even paid up, for fear they would pass out. In the end, my father walked over to them to hand his credit card so we could make our way to fresh air as soon as possible. We complained to the hostess and the manager, in addition to our wait staff (who could barely hold their sh#t together since they too were sweating profusely and clearly uncomfortable by the heat and discontent patrons). The hostess apologized and said there was nothing she could do. The manager ran inside to grab 5 min bottles of water (these cost 5 pesos a piece at any Oxxo) and said this was all she could do. Then she shrugged and looked disempowered and bothered that other downstairs patrons might hear us. FYI- this was not a language issue. My mother is from Mexico, my father from Cuba, and we all speak fluent Spanish. This was just a crappy customer experience followed by mismanagement of the food, and a complete lack of empathy for diners (including seniors) at risk of heat stroke. Worst experience ever. We couldn't even stand to wait to sing happy birthday to my mom (nor did they ever offer something as simple as a free dessert to curry some favor with us).
So bummed to have spent one of our 3 dinner meals here.
