Faustino Gran Relais & Chateaux

Beautiful hotel comprised of a few separate buildings. The location is fantastic: we were easily able to walk into the Old Town. To get to the coast or elsewhere, buses may be an option but a car is advisable. |We stayed in the main / largest building. There was an issue when we checked in as we had requested twin beds in advance but we were given a double room. The Reception team was very helpful in resolving this and we were moved the following day. |The breakfast area, which was outdoors, was lovely although the buffet range available at breakfast is small. However, a number of cooked breakfast options are available. I didn't sense that staff members were able to be very accommodating with certain dietary requests - it only seemed possibly to keep strictly (or very closely) to menu options. This proved to be the case to us when we ordered a bite to eat very late on arrival at the hotel and on another occasion when we ordered a lunch snack. The lack of flexibility was a little disappointing. |Our room was very clean and all staff members were very friendly and helpful. The hotel manager spoke to guests at breakfast each day and was available if issues / questions arose. |In truth I don't think this felt quite like a true 5* star experience however it was a very pleasant stay and the Old Town is beautiful.

A return visit to Faustino Gran and another wonderful experience. I'd say the staff have upped their game and were even more helpful & friendly than previously. We stayed in Can Sebastien which is now our favourite palace and we really loved our room with private patio. Despite there being a wedding on in the main palace on the weekend of our stay, it did not affect our enjoyment and experience. Sadly Casa de Pau was closed for two days due to bad weather but we were able to enjoy one day there, again exceptional service and delicious, simple food. Thank you team for a lovely stay.

The hotel is beautiful and our was super. Beds are very comfortable and the air-conditioning efficient and quiet. We had a bath tub and walk-in shower with lovely toiletries. The hotel is quiet and well maintained, a very special destination.|Breakfast in the garden is quite magical with a good selection of hot and cold food to choose from. The staff are super friendly and helpful and the general manager is charming. Nothing to dislike - everything to love...

This hotel is truly one of the best I’ve experienced. Despite being located in the heart of Menorca, it’s easily accessible, with free parking just a 5-minute walk away. From the moment we arrived until we left, the staff was incredibly caring, knowledgeable, and always happy to help. A special shout-out to the head waiter at breakfast—she was simply superb! The hotel itself is stunning—we stayed at the main location, but they also have two other gorgeous spots in town and one in the countryside, all equally beautiful. I would 100/100 recommend this place and won’t consider staying anywhere else if I ever return!

Everything other reviewers have said praising this hotel is true.|It is a lovely building, the rooms are great, the staff excellent the restaurant is very good, all to the standard you might expect.|Having said that it sadly was an awful stay, in that our room, with a great view over the city, was in clear sight of the cathedral clock tower.|The clock bell strikes on the hour and quarter hours all through the night, if you are easily woken it will be absolute torture . It was four nights of fitful disturbed sleep in short blocks that was very stressful. Of course nothing the hotel can do about it, but|there it is, maybe not all rooms may be so exposed. But that was our experience

We had a wonderful time at the Faustino Gran. The hotel is very comfortable, stylish and relaxing and all the staff we encountered were extremely helpful and friendly. Dining was excellent in the lovely gardens, with plenty of choice for breakfast and high class lunch and dining options and the concierges happy to suggest and book external restaurants. The hotel is perfectly situated for the historic centre of Ciutadella.

I can’t recommend the hotel enough, the staff were so welcoming and friendly yet very efficient. Rooms comfortable and elegant, lovely pools and bar area. Centrally based in the town so no need for a car, it met all our criteria. Will definitely return.

Decent rooms (small but understandable for the area), good location in terms of being in the hub of Menorca. However, too many issues with management of the property... To start the booking, their "concierge" is unresponsive to any questions you have about the area or specific details to your booking. After multiple emails about being excited to visit the area/confirming booking details, I received 0 response despite submitting several emails 2 months in advance... My bigger issue with this hotel is that I got charged when booking. On my way to check out they said I was good to go and was well on my way. After checking my credit card statements I saw that that I was charged twice on separate occasions for the same stay. After bringing up the fact, they admitted the error after several days of no response & all I got was a sorry. Nauseating to think how many other people this has been done to. Highly recommend the area but stay away from this management group. Poorly run is a compliment.