EXchange Hotel Vancouver - An Executive Hotel

I had an incredible stay at this hotel! From the moment we arrived late at night, Emma at the front desk, the manager, made everything so smooth and hassle-free. Her warm welcome and helpfulness set the tone for the entire stay. The cleanliness of the hotel was exceptional, which is extremely important to me. Everything was spotless, simple, and well-organized. The staff were all very friendly and attentive, making the experience even better. The restaurant was outstanding, offering high-quality food that exceeded my expectations. The location of the hotel was also perfect—close to everything we needed. Plus, the parking was super convenient, which was a big bonus. Overall, everything about our stay was amazing, and it far surpassed my expectations. I would absolutely recommend this hotel to anyone looking for a seamless and enjoyable experience.

The bed felt like you were sleeping in a cloud. The air felt very clean and not stuffy like other hotels and loved how green they are. The whole place was spotless too. The amenities on the 11th floor were such a nice touch to have access to snacks and a light breakfast. The staff were all very helpful and the parking was very convenient. I would 100% recommend to anyone for a romantic or business stay.

We had the most wonderful stay at the EXCHANGE Hotel Vancouver over the Christmas holidays! Our family was there for four nights, and I can honestly say it was one of the best hotel experiences we’ve had. The staff is exceptionally friendly and went above and beyond to make us feel welcome. It’s clear they truly care about their guests. The hotel itself is beautifully designed, with every little detail thoughtfully considered. My kids were absolutely thrilled about the chocolate shop right in the lobby — a perfect treat for them! As for my husband and I, we loved how convenient everything was. The SkyTrain was just a short walk away, and we found some fantastic coffee shops and shopping spots nearby. All in all, a truly fantastic experience, and we can’t wait to return next time we’re in Vancouver.

The staff of the Exchange Hotel went above and beyond for us. If I could I would give 10 stars. When I booked I mentioned my husband me chose the hotel for our 10th anniversary - the hotel gave us a free room upgrade (I've booked a corner suite and we got a blue chip). It was incredible. The upgrade also came with free access to food and drinks in a private lounge during the day. Staff also left a note with a bottle of wine and chocolate for us in the room. The whole stay was flawless and everyone was extraordinarily friendly. We noticed after our stay that we forgot a ring in our suite and staff was able to not just find it, but to send it to us in just a few days. I can't express how grateful I am for your kindness! Also a huge shout out to Lolita who cleaned our room before and after the stay to the highest standards! Thank you for doing an incredible job! 11/10 - highly recommend and would stay there again! --- if management sees this, I'd love the QR code for Lolita please, so I can leave her tip.

I believe this hotel offers the absolute best customer experience that I can remember and I stay at 5-star hotels around the world at least one week a month for work. Every interaction with every single person made us feel great. From the time you arrive and are greeted by the concierge or doorman, all the way through checkin at reception to the cleaners you may pass in the hall, they were pleasant and just lifted your mood. My daughter forgot the key to her suitcase lock and reception didn’t skip a beat. I was on the way down to reception and ran into the lady that checked us in, she took it from there. I know she had a bunch of running around to do but didn’t even hesitate. We had to step out and her colleague followed through. So many other pleasant experiences with the doormen as well. I wasn’t familiar with this hotel before but I am so glad we chose to stay here. The decor is top class and the rooms are super clean. They are setting the bar for how hotels should operate. Will definitely stay here as my first choice the next time I’m in Vancouver. 🙌

We had the best stay at the exchange. The staff really made all the difference. We showed up with ski bags and the concierge immediately offered to take all our bags as we checked in and brought them up to our room. We were also able to store our ski bags during our stay. The room was clean and bed extremely comfortable. The location is perfect, we walked to every restaurant and store we wanted.

We only have amazing things to say about this hotel!! We booked just one night for my husband's birthday and everything was perfect. From before we even arrived with helpful texts about parking etc. I wasn't left wondering about anything which really eased any anxiety I might usually have going to a new place. When we arrived the front desk attendant was very friendly and efficient. We were told we had been upgraded to the biggest suite they had and then when he found out it was for a birthday he sent up a complimentary bottle on wine to our room as well! We really felt like royalty there. The room was the nicest hotel room I've ever stayed in. The bathtub and the record player were highlights for me! I also really appreciated the option to text the front desk staff instead of calling. Bonus points for that. Also, the breakfast at the restaurant the next morning was superb as well, very glad we opted into that while booking. Thank you for such a memorable stay, EXchange Hotel!

Very impressed with customer service. Every staff member was friendly and attentive. The room was clean with all the amenities for a comfortable stay. We were there mid week and were offered a complimentary upgrade. Centrally located. Would stay again next time we're in town

A very nice hotel right in the heart of downtown Vancouver that has some neat history as originally serving as the city's stick exchange. Walkable to both Waterfront stations and innumerable bus lines and surrounded by coffee shops and food. I heard typical city noises during the nite but nothing disruptive; I'm sure you'd hear less from the higher floors. Very friendly valet staff who were helpful with the elevators and umbrellas. Other nice things included heated bathroom floors, comfy (firm) beds, free wifi, complimentary waters, and a convenient bonus washroom on our floor.

I recently stayed at EXchange for one night. Price was under $300 per night and the location is good, which were my main criteria. The building is a historic location (the original stock exchange building), which is evident from the floor and ceiling upon walking in to the first floor elevator bay. I wish that they leaned into this for the rest of the decor, as I found the check-in, lounge, hallways, and rooms to be more modern. I'd love to see some more vintage style. Service is top-notch, from the elevator doormen to the check-in staff. They were incredibly polite and professional and helpful. I booked a room with a queen bed, and they said I was being upgraded. It was a slightly larger room with a funny L shape. It was more than enough space and well appointed with a TV, couch, desk, safe, fridge, full length mirror, etc. It was quiet at night. If I were to be nitpicky, I did notice a few spots for improvement: such as where the extendable mirror was hitting the wall, and I didn't love the shower head. I did not use or see any amenities available (gym, pool, etc). Overall, it was a very lovely stay and I would recommend!

Wow, beautiful hotel with excellent location downtown and close to the Canada Place for any cruise goers. Service is immaculate- we were promptly greeted by a friendly staff when we stepped into the hotel and given helpful directions to the lobby. The front desk staff are courteous and so pleasant! They kindly allowed us to check in early without extra fee or hassle. She even gave us an option of corner room with a more narrow layout or a regular room near the elevators. We opted for the corner room and was greeted by an amazing city view on the 7th floor. They also gave us a lovely welcome gift upon hearing that it was our anniversary! Although the room is a bit small and you get a clothes rack rather than a full closet, the room is just beautiful. They provide toiletries from Loccitane and the bathroom is gorgeous! From the sliding door to the marble counter to the rainfall shower head to the heated floor, it was just amazing. The only con is that there was no bathtub and the shower has no door. Their electronic system is one of the best I have ever seen! They have a red light for you to press for "do not disturb" and a green light to press for "room service needed". And the elevator system was mind blowing! I wish all elevators were like theirs: button panel is on the outside and they tell you which elevator to step into that will take you to the desired floor. No more checking to see if the elevator is going up or down and no need to press buttons inside the elevator if your hands are full. Genious! Absolutely great stay and would recommend. In fact, the next time I come back to Vancouver I will absolutely book again.

Inside out: this building is beautiful and historic, I didn't even know it was such a high quality eco-standard hotel but that just made me love it even more. The stonework inside is next level, I will say I did not love the art on the 3rd floor- outside room 302 it was... just not for me. The rooms are so comfortable and I love that they don't have carpet. I did NOT love that I couldn't close the shower in any way or have a curtain of any kind. The elevators are a little strange to have the buttons on the outside, but it was fine. Service: I think this has been one of the friendliest hotels I have ever been at. Extremely helpful staff, everyone was incredibly kind. I don't think I felt more comfortable in a long time, I work in customer service and I know it's annoying to have people bother you sometimes-but I never felt like I was bothering them when I had a question. They supply delicious fresh water by the front desk on the second floor that has fruit in it and it was just fabulous. Overall I loved it so much it's the only hotel I want to stay in when I visit Vancouver, I can't recommend it enough. I do not know anything about the parking because we did not have a car, but I walked so many places from this location. Dinner, views, everything is close. I saw lots of people going to the cruise ships and I would say it would be an easy walk down to the dock, not with a metric ton of luggage but if you just had a roller bag and a backpack you could do it easy.

GREAT HOTEL! I stayed here in February for a work trip, and I am so happy we did! It's a beautiful building, and I love how it's decorated. It feels so modern and cool. It's right in the middle of downtown, easy to get to from the Sky Train and easy to get pretty much anywhere from! My room was beautiful - the bathroom was clean and luxurious (heated floors!). I felt kinda cool staying in there, I have to say. The eco-friendly features were super neat and like nothing I've seen before. The food options here were fantastic, I went down to the restaurant/cafe and was able to order food and bring the plate up to my room! The food was delicious, to boot! (I had the fish & chips). The staff were INCREDIBLE. The front concierge's (I'm not sure if that's what you call them) were all the most friendly, kind people that felt like friends by the time I left. I am looking forward to my next visit so that I can stay here again!

I agree with previous reviews that the rooms were very small for the price. That's my only con as the rest of my stay was lovely. When I Xl checked into the hotel I was promptly greeted and was allowed early check in without additional cost. As noted, the base rooms are small but the decor is lovely. I loved the bathroom and the shower was huge. I was even treated to glass of wine to celebrate my birthday. The beds are also large and comfortable. I also really loved that the hotel is very quiet and I couldn't hear the other rooms. Overall this a fantastic hotel if you don't mind the small room. Impeccable cleanliness and close to downtown shopping and restaurants.

Beautiful Hotel. Excellent Location in Downtown. We chose Exchange Hotel due to its proximity to Canada Place and our Cruise ship. Let me say that the Staff here are some of the most courteous pleasant and prompt I have ever encountered in my travels. The room is well appointed and includes a huge walk in shower with excellent water pressure. The king bed was very comfortable. The elevators are unique in that you select the floor you want to go to on a wall panel, then the elevator opens and takes you to it. No selection inside. I wish I had booked more than one night as this would be an ideal base of operations to have to get out and see the town.

The room was a decent size and comfortable to move around in. The shower was especially nice and roomy. The elevator was also nice and fast and the room keys were a very fast tap to open the door which is not always the case. One thing that was very annoying is that they offered to hold our bags until check-in (which is pretty late at 16:00) and then said that they would bring them to the room. Which seems nice but then the bags took 1.5h to be brought up! We felt trapped in our room, we called the front desk after 30min and asked if we could just carry our (2 small) bags up ourselves and they said they would expedite our bags as we were waiting for them. Apparently "expedite" is still 1h! We were just sitting there unable to charge our phones or do much because we were just waiting for our bags. Not a great first impression. Really nothing was wrong but the "luxuries" were all misplaced for my preference. It was all looks and staff greeting you as you came in. The room was fine but not as nice as you would hope for for the price. Also the WiFi had a captive portal that kicked you out every day. So you had to be sure you grabbed all of your devices in the morning and clicked "ok" again to make sure that your latest emails, photos and whatnot have synced.

We booked a few rooms for a stay before departing on a cruise. As a designer I was excited to stay here since it's a LEED certified property and it was featured in the Michelin Guide. EXchange definitely lived up to the hype! It's in the middle of all the hustle and bustle, walkable many nearby restaurants, bars, and bakeries, next door to Lindt chocolates. As soon as we excited our car service we were greeted by warm friendly faces with a cart to take up our many bags. The reception area smelled heavenly, an intoxicating but not over powering scent that is just so calming. Check in was quick and our rooms were beautiful, tastefully decorated. My favorite part of the room was the L'Occitane bath products. After a long flight a hot shower, warm heated floors and luxe products yes please! We would definitely return.

I was in Vancouver two weeks ago for vacation and my stay at the EXchange Hotel was pretty amazing. The service at this hotel was absolutely fantastic. At check in we were greeted by very friendly staff and I thought the hotel was beautiful. After checking in, we dropped off our stuff and ventured out to get a little acquainted with our surroundings. I thought the area was nice and I felt safe, and I also liked its proximity to a lot of must see sites. There's a 24 hour bakery (Breka) across the street so that was very convenient to grab coffee and a muffin or their chia oats for breakfast before heading out for the day. There's also Robson Street where you can walk for hours to shop but more importantly to eat. Lots of yummy bites! We had tickets to Capilano Park for the suspension bridge and the shuttle bus to get there is a 5 minute walk from the hotel. And to grab the ferry to Granville Island was maybe a 30 min walk plus a short ferry ride. Everything you want to see is within walking distance from the hotel. And every time you walk in and out of the hotel, you're greeted by their wonderful staff. I will be sure to visit Vancouver again and am definitely looking forward to staying at the EXchange again.

The service here is top notch. Right when you enter the hotel's ground level, the staff greets you and gets you routed to their lobby on the second floor. The check-in process was easy and fast. The rooms were clean, modern, and had beautiful views of the city. Hotel is within walking distance to a lot of restaurants, shopping, and the harbor. I would stay here again for sure. It was also one of the more affordable hotels in the area.

We had an absolutely amazing stay here at the Exchange Hotel. Everyone from the concierge / bell desk all the way to the check in staff and the housekeeping staff were all amazing. Everyone made sure we were well taken care of. Randy (I Believe his name was) at the front was always so nice and helpful. We definitely would recommend this hotel and would come back !

The pros: The service is excellent. The staff is always kind and helpful. The hotel is very clean and quiet. They accommodated us with an early check-in (about 2 PM). They have cool elevators where you indicate your floor and a monitor tells you while elevator will arrive. The doormen will key the elevator for you. The only con is the layout of our room. We had #717 which is a corner room with a lot of hallway. There is a constricted area around the bed that had very little room to get by. At night we went over the end of the bed to get in and out rather than exiting the side and walking along the side of the bed. I took a couple of photos to show how tight it was between the end of the bed and the nearest wall. That is just a normal TV remote for scale.

Very pricey in August, but that's Vancouver for you. The rooms are high-tech with half the technology not really working. But the amenities that did work were great. The staff was friendly. I adored the concierge. Very close to the train station so it is easy to take cheap transit from the airport and walk a couple of blocks to the hotel.

Very good hotel all around. Good location and helpful staff. The elevators are a bit strange.

The EXchange Hotel Vancouver is in a wonderfully central location--walkable to restaurants, the waterfront, bus, rail, and ferry stations, etc.; however, perhaps due to its efforts to seem exclusive, there were a number of reasons it was a difficult spot (for an American?) to stay. While the room seemed to be well appointed and the bathroom quite pretty, we found that all was not as it initially appeared. Some of our most notable issues: - We were unable to adjust the temperature of the room ourselves (instead we had to call down to reception for them to adjust the temperature remotely) and therefore there was no "fan" setting to use as white noise (the hotel is in the city center)--we were able to request a tower fan to be brought to our room--additionally the vents seemed to dispense white lint; - There was no water bottle filler available--on our second day we asked at reception and the staff took our reusable water bottles to a private room to fill for us--and when we asked about water, we were provided additional complimentary water; however, said water was a +8 pH and did not taste/feel right; - The fitness center was in the basement, which you could only get to by taking a winding set of stone stairs, and you had to first stop at reception to exchange your room key for a gym key and then stop back again after your workout to get your room key back again; - A hand towel rack suddenly fell off its wall on our second day; and - The hair dryer provided had a cord that was too short, making it impossible to actually use it to dry your hair. Some of the most notable pros: - Lighting in the room was plentiful, including reading lamps on either side of the king-sized bed and a backlit mirror in the bathroom; - Desk included an outlet station with a strip of standard outlets and USB ports; - Lobby is connected to a Lindt chocolate shop, which, in addition to chocolates, also had hot chocolate fountains; - Branded umbrellas were available for loan, which was terrific as we hit Vancouver on a rainy streak; - Staff was generally friendly.

We pulled to the curb to see if we could drop off our luggage as it was 5 hours before check in. The doorman/concierge checked and said our room is ready. I told him we have a tournament in 15 mins... is it possible to check in and get the bags to the room in that time? He said yes, then informed the bellman to quickly get our bags and meet me at the registration desk. Then he called registration to inform them of our time frame. Lo and behold ... I was checked in and bags in our room in 10 minutes! Awesome service!!! Our room was really nice and the doorman concierge was awesome! The hotel gave the feel of a ritzy hotel but the staff was always friendly, pleasant. It didn't matter if we were dressed up or in street clothes. What's also awesome is the location of the hotel. Everything is within walking distance! We had a car but we mostly walked around the town. The reason for pulling back one star is the parking is underground and the hotel parking is at the very bottom. We got a dizzy by the time we got to the hotel parking and on our way out of the parking structure. Lol

Okay after reading the other comments, I would agree that their check in was a mess, however they compensated for it. I recommend you book the blue chip suite or patio suite as it's on the 11th floor with a private common space for people on the floor. The room includes this beautiful tub with heated tile floors. What makes it feel homey is this private patio area. It is more on the pricey side, but worth it. I literally want my master bedroom to be designed similar to these suites. Parking is self park in their garage or valet. It got annoying having to call the front to open the garage gate on sundays or after work ours. The hotel shares space with an office building so it could look kind of confusing. At least there are workers on the floor when you try to check in.

I stayed here for one night in Dec. 2019. It was a gift for my birthday from a friend. Unfortunately, the stay was quite unpleasant, and I spoke with housekeeping, the hotel manager, and the front desk while I was there. The hotel manager notified the front office manager who spoke with me while I was waiting for breakfast after I had checked out. The hotel manager comped my parking due to what happened. The front office manager said if I came back another time, he would give me a discount on a suite. He said he would email me his contact info. He texted me for my email, and I replied. I've not heard from him. I won't be staying here again. Here are the reasons why I would not recommend staying here. The EXchange advertises itself as a 4 star hotel, including heated bathroom floors, marble walk-in showers, a bathrobe, and a safe. My room lacked a bathrobe and a safe. The shower was an engineering mess: the drain on the far side of the floor, with nothing dividing the shower from the rest of the bathroom so all of the water just filled up the bathroom, flooding it. I had to use all of the linens to not drag water into the hotel room and have dry feet. There were metal spikes sticking out of the electrical socket in the bathroom. Due to not having a proper electrical socket in the hotel room, I left for the day with wet hair. The mattress lacked a fitted sheet and just had a mattress pad on it, with a sheet and bedspread. The door lacked a proper fitting/sealing; I could hear people coming and going in the hallway throughout the evening. Same for the windows for hearing people outside, even though I was several floors up. Thus, I didn't sleep well. Aesthetics wise, the bed frame is too big for the bed by several inches; the odd, open poles in the rooms with hangers hanging off of it with drawers to substitute for a closet and dresser are ugly, and the lamps in the room by the TV and on the desk don't give off much light. Another engineering issue is that none of the light switches would turn off the lamps, and the floor lamp didn't have a power switch I could find, so I had to unplug them both to sleep. Upon checking in, I had to ask when checkout time was and other basic information that should have been offered. The clerk then said that the fitness center would be closing soon. I had to ask her what the hours were for the next day. When I brought the issues to the attention of housekeeping in the morning, they told me that they were long-known issues. The hotel manager checked me out. After letting him know about the bathroom and linen issues and showing him photos per his request, he apologized, comped the parking fee and was going to comp breakfast too but then saw it was part of the price of the room, so he didn't. I imagine it wasn't something he could do since the room was booked through Expedia. He did offer to inform Patrick Au, the front office manager, who found me shortly thereafter in Hydra to speak with me about my stay. Valet was great. They were sincere and helpful. They use L'Occitane bath products, which is fabulous. The other part of why I wouldn't stay here again is the experience I had with Hydra. Review with them is there separately.

One of the best hotels I've personally stayed at! I was on a reimbursement budget and had very limited options of conveniently-located hotels under $200/night (including taxes & resort fee). Maybe I'm making an unfair comparison to the previous $200 hotel I stayed at (The Burrard -- so ghetto), but EXchange was SUCH better value in comparison. Just 1 block away from Waterfront which made commuting super easy, and NOT on a sketchy street or by a sketchy alley. Easy checkin/checkout. Not necessarily fancy but neat and clean from lobby to room. My room was on 7th floor, essentially no outside noise. Larger-than-expected room size with nice touches like open closet, non-fan AC (probably the best part for me because I hate air being blown on me), power bar on desk. Bathroom was interesting -- nice black/gold colour scheme, quick-flush toilet, and L'Occitane toiletries, but shower head too low (had to crouch) and no bathtub as another reviewer mentioned. Overall exceeded expectations and wouldn't mind coming back!

Pros: Hotel staff is very friendly and helpful. Hotel location is within walking distance of many nice restaurants. Walking distance to Gastown, Coal Harbour, Canada Place, and Chinatown (at your own risk...) On-site parking garage albeit a little expensive at $38 per day Professional concierge 24-hr to help with anything you need. Heated floors in the bathroom. Cons: *The "base" rooms are very, very small. Accomodations for hanging clothes, drawers, towels, etc., are dissapointing and really hamper any comfort afforded by the room. The water pressure in the shower was extremely low. Almost dreaded taking a shower. *Note: My wife and I requested a room in the same price range with a more accomodating layout and the hotel staff graciously gave us a better option. This may not apply to everyone due to booking level. Overall, a great stay - great staff - offset slightly by undersized rooms.

I stayed here for a work trip for three nights and had a great experience. I was on the 10th floor and with the exception of the people next door who consistently tried (and one time did) open the connecting door, I have no complaints. The room was very big, i like the open closet set up, the heated floors and spacious walk-in shower were great every morning and night, and the service was wonderful. Areas of improvement: The room service menu could definitely use some additions. Being connected to Hydra should result in their whole menu being available, but there are less than 10 items on the room service menu. It would also be great to add refrigerators outside of the mini bar beverage fridge. I would definitely stay here again and will again when I am back in Vancouver.

First off this place is a quarantine hotel for international visitors that tested positive for COVID-19. They lock the doors to the underground and lobby entrance at 11. Then when me and my girlfriend where about to get into bed we pulled back the sheets to blood stains. We called the front desk they apologized and brought up clean bedding and changed the bed. They gave us some money off the hotel room and tried to give us breakfast coupons that we didn't use. After having this bad experience I left a review using the app we used to book the hotel room and we started to get threatened with charges to my credit card if I leave up my review. Makes me wonder how many other people had bad experiences here and was threatened like me.

I love their rooms! It is so cute. I would want to stay here again. The location is close by metro.

I stayed here for 4 nights for business trip and I regretted every night of it. Although the location of the hotel is amazing and staff is very cheerful, there was constant noise from the street below be of vehicles or ambulance and it was very loud. It felt like that room has no noise insulation what so ever. I was hardly able to get any sleep.

Be that it is under construction, the trade off at the EXchange is top notch service. Valet ~ humble, kind Front desk ~ performed everything enthusiastically with smiles Location ~ a few walking blocks from Gastown, waterfront pier, shopping Room ~ bathroom heated herringbone floor, L'Occitane toiletries, ritzy robes Small Suite ~ the upgrade gives you a miniature couch and 2 foot walk-around a pillar that obstructs the window view. Not worth it but a standard could feel claustrophobic...

It was a horrible experience from the start. We were not able to check-in to our room until after 4:30pm. 4pm is check-in here. The room they gave us had a hole in the ceiling with the water leaking. I explained to their employee, Thomas. He said it wasn't directly in front of my door. They have horrible customer service.

No real big complaints about this hotel, just minor things that didn't make the stay better than average. The perks: - walking distance to and from everything - close to the airport and train station - pretty friendly staff The cons: - check in was a mess and the area itself is so small and crowded - the room is nice and clean but nothing above a classic hotel room offered - just felt cold with the decor, I get it's an old building but nothing special in my opinion

I really like this hotel! I asked if they have a microwave and they sent one up to my room promptly. Inside the fridge, there's a bottle of milk (for your Illy coffee) and water for you to have. The room is a bit small but I feel like that's a lot of hotels that are located in downtowns (for standard rooms). The property is nearby a lot of restaurants. I never eat hotel food (unless it's free) because I think they're expensive and doesn't taste as good. But this is my first time willingly go eat at hotel restaurants, specifically for their happy hour (from 3-6) because buck a shuck oysters?! Heck yeah! Looking forward to come back here since I wasn't able to get happy hour on a holiday.

The staff at the hotel are excellent. Very helpful and welcoming. The room itself was oddly shaped. Quirky but easy to use. We were here for one night. If we had a ton of luggage and were staying longer I might have opted for a larger room. But no complaints. Clean and modern in the room and common areas that we used. Within easy walking distance to the cruise ship embarkation center. Many close places to choose to eat from. Hey, there's a Lindt chocolate shop right there! Highly recommended.

Stayed here with my girlfriends and everyone was so friendly, service at its best. Our room was nice and clean and location was perfect. I would come back here again!

This is one that I wish I could give a 3.5. To start, the service is amazing. Everyone was super friendly, helpful and just impeccable. I have nothing bad to say about all of the employees we met during our stay. We arrived early and valet was quick to come out and help, loaded up our luggage and came up to the 2nd floor to check in with us. Our room wasn't ready but they took care of our car and held onto our luggage so we could start exploring on foot. They also had umbrellas we could use which definitely came in handy! The concierge was super friendly and pointed us in the direction of Gastown while we waited. We could explore, get lunch and by the time we headed back, our room and luggage would be waiting. We got a text around 3 that our room was ready and we headed back to relax for a bit. The front desk remembered us as we approached and got our keys ready and waited for the elevator with us. That was a first! And now you're wondering ok- why only 3.5 stars? The room. While it's as pretty as the photos portray, I did hear construction starting around 8am which I had hoped to avoid- visiting from Seattle I wake up to construction at 6:30 daily. I know the hotel itself is new but had thought it was done with any heavy construction. The bed was a bit too firm for me and I could feel the cold breeze coming through the windows. And, although I had known ahead of time that they only had showers- my biggest pet peeve is that it was a shower that doesn't close. So, although they had heated floors in the bathroom (another first for me in a hotel), the cold air would come through the barn/sliding door (which has no lock) into the bathroom and right into the shower so part of me was warm and being hit by water while the other half was cold and catching hypothermia. The location though is amazing. We brought our car since there's no Uber or Lyft yet so we could get around and simply just didn't need it ($48 valet). We walked everywhere we had wanted to explore and the valet called us a cab the few times we were too tired. All in all- If you're okay with a firm bed and take quick or cold showers- you'll absolutely love this new hotel.

I booked this hotel on Hotel App. The check- in was easy and friendly. Located in downtown Vancouver, it is very accessible to a lot of tourist destinations.

The hotel is extremely nice with regard to physical amenities but unfortunately the service is quite lacking. The room itself is amazing. It's huge for a basic room. The bed is very comfortable, there are power and USB sockets everywhere (see the massive power bar in photos; the bedside lamps also have sockets). The room is so quiet at night. The only two faults are that the shower has no curtain and that the frame of the bed extends beyond the mattress. See photos. I guarantee you will bang your shin painfully if you get up at night (I'm not posting the results of this on my shin) and also in the morning if you aren't paying attention. Now the negatives. First, the front desk neglected to inform us that there is a building being constructed next door, and they have a permit from the City to begin construction at 7 am. This includes intermittent hammering and drilling. Power drilling. Second, the front desk asked us at check-in whether we wanted housekeeping to drop by later in the morning. They asked us if we wanted it before 10 or after 10. We told them the latter. They wrote it down. So it was to our great surprise that a young lady barged in at 8:37 am one day after a few perfunctory raps on the door. Luckily, we don't sleep completely nude, but we don't go to bed dressed for the opera either, if you catch my drift. To wrap things up, If this is a trip where you have to get up before 7, or don't mind sleep perhaps interrupted by strange young ladies, this hotel is wholly recommended.

We never wanted this hotel room but after LeSoleil bumped us at the last minute and offered this in "exchange" we felt we had no other option but to accept. The staff had been very attentive (to their ability) and everything is clean. I'm happy with the Covid accommodations. However when we booked LeSoleil we did so for aesthetic reasons. It's more our vibe. Lush, rich colours. This place is clean, simple. Watch out for the bed frame that extends out from the bed as you will catch your shin on it at least once! Ouch. I would never have booked a hotel room without a bathtub. The one we originally booked had one and so we thought this one would too. M This hotel is LEED certified and I imagine in the future no hotels will have bathtubs. So get used to it boomer, eh?! Fine. Another feature this has is some kind of hidden in the ceiling heater/cooler. No fan. I've become accustomed to sleeping in quite a cool room and this one is not cool. And I can't get it cool. And there is no fan to at least make me feel cool. Did I mention I didn't want to be here anyway? But what I cannot forgive is the lack of darkness at night. Even cheap hotels have dark out blinds that cover the entire windows (these left slivers of bright street light in) but worst of all was the bathroom. Frosted glass on the window in there was a great way to get natural light and have privacy, but the frosted glass on the sliding door of the bathroom meant that the light shone into our room all night. It's 3:41 am and I'm still awake because I'm a precious little princess who cannot sleep in the brightness. No, I did not carry a face mask. What hotel has a light With this price point has a problem with light? I phoned the front desk and was informed they did not have anything to help dark out the bathroom light. I tried wedging a towel in the door (no you can't just hang it over the door as it is a sliding door. Gah. It's so bright in here! Clean, bright attentive. Free parking even(maybe just during Covid?). Most people want this. No tub, not a dark room. No perceptible fan. Wide awake at 3:45am trying to figure out how not to be super pissed off and cranky tomorrow celebrating my 10year anniversary. Super disgruntled and dissatisfied.

Stayed here for a mini vacation. The parking is a bit tricky because coming and going is not easy, but other than that the location was really central to most things but most importantly the service was great. We had a nice big room that was really clean and quiet. The front desk was over the top friendly and the bell/valet was super helpful. If you get Randy as your valet person at the main lobby you should ask him for the best spots to eat or see. He is really knowledgeable and friendly. By the end of the visit, I was calling him Uncle Randy because I felt like he had become family.

Brand new hotel in Downtown Vancouver. Opened in August so not as well known as some of the other hotels available. Formally the Vancouver stock exchange building, they've kept some historic aspects while renovating others. Here are my thoughts: Pros: - good service, we were given a room tour upon arrival, valet service was good as well - heated floors in washroom (very nice touch) - great location, 1 block away from Pacific Center mall - L'occitane products - clothes steamer provided Cons: - $48 a night parking (very expensive and was told that there aren't other options) - no restaurant open in the hotel (not sure why a hotel would open when the restaurant isn't) Overall the stay was pretty good but could've been better given the cons listed above.

Stayed here for New Year's eve 2019/2020. Overall nice design with good touches like heated floors in bathrooms, herringbone laid tiles, and overall style that blends the heritage elements with the modern clean style. The stay was "fine" but too many misses to overlook. I have stayed in a lot of mid and high end hotels around the world and I would say the management here doesn't understand what it takes to be in those categories. My issues: On arrival in my car the front door is on a busy city street so space to pull up is at a premium - it was busy and we went around the block 3 times, people were honking and yelling at cars waiting, we called the front desk and they were no help, no valets to be seen and cars in front were not being cleared out. Not enough valets, no one staying at the curb to greet guests, generally disorganized and a terrible way to start our stay. The elevators. New style where you type in your floor in advance. I've used these without issue in other office buildings. Here they seemed unreliable and unable to get to the 2nd floor lobby from the first floor lobby - not counting dual usage of the word "lobby". On check in, only two staff working for the 4-5pm check in rush so a long line. Person was nice and gave us the run down of the hotel. Mentioned usual early breakfast hours - this is important later. In the room - 1103 on the executive floor - nice but quite small. Two main issues, the open air "closet" piece of furniture is very small with only 1 useful drawer (the other is the safe) and essentially only room for 1 piece of luggage. Further, to another review, smashed my shin on the bed platform which sticks out much beyond the foot of the king sized bed. The executive lounge was nicely stocked and good looking but tiny compared to many I've used. With 8 people it was packed with minimal seating - we ended up grabbing snacks and drinks and returning to our room. Breakfast the next morning was a mess. We go down at 9am and the restaurant is closed. We go to 2 other entrances and they're closed with no sign about hours or New Year's Day. We ask staff in the lobby and they say due to the stat holiday only the cafe is open at 10am. For this to be the only breakfast option at a fairly full hotel is pathetic. We go down at 10am and there is a group of people waiting but the restaurant is closed. A girl comes to the door and is surprised by the crowd. She indicates they aren't open until 10:30 and is on her own - no way she can handle this rush. Half the crowd leaves annoyed. We checkout and they ask how was our stay. I calmly indicate the issues and the woman doesn't seem to know what to do with it and sort of meekly apologizes. To her credit she takes the initiative to comp us our valet parking for the night which I did not ask for and was a nice touch. She also had the issue of a big line on checkout where she was alone and then 1 other person came to help after the line filled the small lobby. Overall the look is good, the staff are nice, but the execution is not there. This is a good example of poor management, poor internal communication and failing to plan for a big holiday.

Very elegant hotel. We arrived around January 8th, 2020. Our Room Number was #1022, next time I would like to take advantage of the better view room, I love views Location is magnificent, close to everything! Parking is mandatory, as there are no parking lots, and about $45/per day, which is said to be one of the best rates in the area. The Bathrooms are exquisite with heated floors! The rooms are not super spacious, although very well designed. Floor to ceiling windows, and SUPERB customer service.

5 stars for this beautiful hotel and staff that responded professionally when drunk partiers played loud music in the adjoining room early AM and PM. I was particularly impressed by Manager Jose A's effective response toward the otherwise unyielding offenders, and grateful that I could get some much needed shuteye before leaving. Kyle and the other staff were also wonderful. I'm sorry not to remember everyone's names. It is not their fault a few rowdy types sought a room in what is normally a peaceful establishment. (Review posted from my friend's account since I don't have one.)

Super helpful staff and an immaculate hotel room. They don't have closets, but they have garment racks with drawers. The light attached to the headboard didn't work but there's an adjustable light lamp right next to the bed so that was an easy fix. Also, the little bar area in the corner of the room didn't have any sort of light so I just unplugged and moved a lamp into the unlit part of the room. The clean bedsheets and beautiful design of the room is worth a couple lights not working. I'd take that any day rather than a well lit hotel room with iffy bedsheets.

This is a well located hotel, new, and with some nice room features such as a heated tile floor in the bathroom and nice views from the large windows. The platform beds, however, may have a clearance from the wall or window of only 10 1/2-12", which is very small, and I still have a mark on my leg six months after my stay in February to prove it. This is a surprising design MISS. Removing the platform would improve the clearance slightly and might save others injury. Bottom line? Stay here if the price is right, but watch those platform bed corners!

Great stay! The hotel itself is beautiful and the service was wonderful for the day and night we stayed. Check in was a bit confusing on the second floor and the place has the weirdest elevators (must be because it used to be a stock exchange). We parked over night for free at the meter which is 8-10pm paid but free otherwise. Recommend the west end for food though, more variety and they're open late!

I prepaid for a deluxe king room & walked into a room the size of a closet. Complete bait & switch, the room was nothing like the photos on the website even though the appointments are decent. It's so claustrophobic I cannot breathe. I was informed that the hotel is completely sold out so another room is not available. I'm on hold right now with another luxury hotel close by so I can get out of here ASAP! ****The hotel manager knocked on my door, profusely apologized & miraculously found me a larger room (with the tiniest bathroom sink ever) that is actually lovely. Redemption!

Great location if your wanting to be in the downtown area. Only 5 mins away from the waterfront and Canada's Place. Stayed in room 719. The room had nice decor and spacious with a king sized bed. Mini refrigerator comes stocked but you can call for an employee to take their items out so you can place your own drinks/food. Not much of a view, blocked by buildings and in the room the window is blocked by a pillar. The bathroom floors are heated, which is quite pleasant. In the mornings there's a free snack bar on the 5th floor (6:30-9:30am) with pastries and such. They have valet parking for ($48) which is nice but if have time search for cheaper parking around the block.

This is the most beautiful and accommodating hotel. The beds are so comfortable and the rooms are very quiet and elegant. The staff goes above and beyond to create comfort and satisfaction. I loved every minute of my stay.

Room - we stayed at the Exchange for four nights and it was amazing! The room is sparkling clean with classy and modern decor. Absolutely love the color palette, the wooden floor, gold accents, and floral wallpapers. Bed and pillows were very comfortable. I personally had a great deep sleep every nights. Hotel - I am an interior designer and I love history so the first thing I check before choosing a hotel is its story. This old Stock EXchange Building, also known as the Crown Trust Building, was opened in 1929. Eclecticiam architectural style built in Edwardian period with Gothic exterior, featuring symbols of medieval England. The way in which that electric 19th century English barrel vault ceiling blended so effortlessly with sophisticated modern touches defined something entirely new -- historical glam! Service - the staff were all friendly and super helpful! They offers free wine and cheese every evenings in the lobby area on the second floor as they do not have a proper bar. Bathroom - The tile floor was heated in the bathroom. The shower is big. I wish they provide cotton buds and better soap though. Breakfast - complimentary and consisted of a wide variety of pastries, yogurt, and coffee. However, I prefer a full breakfast like egg Benedict or scramble egg. So we normally walk to check out different cafes in Gastown (few blocks away - 10 mins walk) each morning. Overall, great experience! And looking forward to stay here again next trip. Thank you for your hospitality.

A stylish new, modern hotel in a convenient area of downtown Vancouver at a reasonable price compared to other places in the area. Comfortable bed. Tons of usb ports for charging electronics. L'Occitane toiletries. Heated tile bathroom floors. Basic but high quality continental breakfast included (almond croissants and Cafe Umbria espresso/latte machine). There is even a complimentary wine reception in the evening.

The hotel is partially open at this time, so not all services are available. My husband and I stayed here for a couple of nights. The location is excellent, within walking distance to shops, restaurants, the pier, and the convention center. From the moment you arrive the staff is super friendly and extremely professional. They take their time to explain everything to you. We stayed in the superior king room. It has a pull-out sofa. They have a tablet in place of a traditional book that you can use to see all available services. You can also browse the internet with this tablet and book certain services. The bathroom has heated floors, which is great. Love the lotion and shower gel from L'occitane. There's no sign to hang on the door, so they have these two buttons in the room that you can push. The red light means you don't want to be disturbed and the green light means that you're available. The light shows up on a panel outside your room, though. Since all the restaurants are not fully open at this time, they do have a pretty decent selection for their continental breakfast. I added a picture showing the little room in which they put everything. I like that if you want to take any pastries with you, there's a staff member to assist you. They will grab what you want with some tongs and place it in a bag for you to take. They also have assorted juice bottles and espressos. My main con was the bed. I found it uncomfortable because it was too firm. To me it felt like I was sleeping on a board. The pillows on the other hand were too soft for my taste. I wish this hotel had a variety of pillows to choose from like I've seen in other luxury hotels. The sheets and covers were very comfortable. One of the pillowcases had what looked like tiny drops of blood. Not sure what it was. My only other con was that they did not replace the shower gel after they cleaned the room since the bottle was visibly almost empty. If you're looking for a hotel with a great staff and near many attractions, then this may be the place for you!