Everlane

Great store and helpful staff. In terms of the actual products, they’re overall good. I have a few Everlane products and love them, especially the minimalist design. The quality feels good, although the jeans were unable to contain my thighs and ending up ripping the same way cheaper jeans do.

I came here at 11:45am on a Monday. No line. I came to return The Day Magazine Tote in color Marine, and The Form Slide Sandals in color Wine. These were both “Choose What You Pay” that I purchased on the website, and they didn’t live up to my expectations. Customer service was good and the staff was friendly. The Form Slide Sandal was stiff, and I knew the upper would be cutting my toes up any second. Plus, I live in NYC where I literally never wear slides outside on the off-chance a rat scurries over my foot. Better to invest in close-toed shoes. The Day Magazine Tote was also stiff (same leather as the slide?). The handles felt like they would be slipping off of my shoulders all day long. There is no closure on the top, so if I drop or lay my bag sideways, things might fall out. The color wasn’t 100% for me either, as I would have preferred a wine color. As for the store, inventory is low. They didn’t have 2 items I was looking for: The Micro Rib Crew Tee, and The Cashmere V-Neck Sweater. They did have a denim section, underwear, linen tees, dresses, cotton tees, jean jackets, and shoes. Before this street-level store, there was the Everlane Soho Studio. I find this space quite similar to that, so I can see how shoppers are leaving unfulfilled. I believe the objective of that space was to introduce people that preferred a tangible experience of shopping to the Everlane brand. Now that many avid shoppers are familiar with the brand, this concept might not cut it anymore. It sounds to me like shoppers are expecting more of a Uniqlo experience from Everlane. All styles in all colors in the store. Everlane might want to rethink their brick-and-mortar concept.

Came here on a Sunday shortly after they opened and had a lovely experience. I came in knowing what I wanted, but one of the associates showed me around and offered up other options. It almost felt like a private shopping session since it was pretty much empty. The dressing rooms are clean, bright, and don't feel cramped. The store got way busier by the time I got out of the dressing room, so I'd definitely recommend coming during off-hours if you want a more peaceful shopping experience.

Am a mature woman who needed help updating my jeans and basics for Spring. Margaret and Britt at the Prince St Store were super helpful and worked with me until I found the right pieces. Bought 2 pair of jeans, 3 t-shirts and a pair of loafers. All great quality. Super happy. Thank you Margaret and Britt.

I had a great shopping experience with Aquila today. She was so kind and helpful despite being so busy. You can tell she cares about you by the way she treats everyone around her

The store is so great and what they’re doing for ethical clothing is a big deal. Just as good if not better than the store in SF. For all the negative comments about a long line, it’s soho so you can’t expect to not wait on a weekend. Come during on a weekday and you’ll be just fine

Was wandering around in Nolita during my 5 day trip to NY the other week and this shop immediately caught my eye. I'd never heard about Everlane before but glad I found it! When I walked in it had a bit of the minimalistic COS vibe but then they mainly sell jeans. The staff was lovely and super helpful. They didn't have my size in stock so they gave me the option to order online in-store and ship it for free to my home in London. Was quite impressed I received it the week after. Quality, style and price for their jeans are on point! Would deffo be happy to have an Everlane opening in London!

I feel fresh to death. My attire situation was pretty bleak, but one of the staff there I believe her name was Margaret helped me step my game up. Service was great and the whole experience was seamless. Thank you!

Great store and helpful staff. In terms of the actual products, they’re overall good. I have a few Everlane products and love them, especially the minimalist design. The quality feels good, although the jeans were unable to contain my thighs and ending up ripping the same way cheaper jeans do.

I came here at 11:45am on a Monday. No line. I came to return The Day Magazine Tote in color Marine, and The Form Slide Sandals in color Wine. These were both “Choose What You Pay” that I purchased on the website, and they didn’t live up to my expectations. Customer service was good and the staff was friendly. The Form Slide Sandal was stiff, and I knew the upper would be cutting my toes up any second. Plus, I live in NYC where I literally never wear slides outside on the off-chance a rat scurries over my foot. Better to invest in close-toed shoes. The Day Magazine Tote was also stiff (same leather as the slide?). The handles felt like they would be slipping off of my shoulders all day long. There is no closure on the top, so if I drop or lay my bag sideways, things might fall out. The color wasn’t 100% for me either, as I would have preferred a wine color. As for the store, inventory is low. They didn’t have 2 items I was looking for: The Micro Rib Crew Tee, and The Cashmere V-Neck Sweater. They did have a denim section, underwear, linen tees, dresses, cotton tees, jean jackets, and shoes. Before this street-level store, there was the Everlane Soho Studio. I find this space quite similar to that, so I can see how shoppers are leaving unfulfilled. I believe the objective of that space was to introduce people that preferred a tangible experience of shopping to the Everlane brand. Now that many avid shoppers are familiar with the brand, this concept might not cut it anymore. It sounds to me like shoppers are expecting more of a Uniqlo experience from Everlane. All styles in all colors in the store. Everlane might want to rethink their brick-and-mortar concept.

Came here on a Sunday shortly after they opened and had a lovely experience. I came in knowing what I wanted, but one of the associates showed me around and offered up other options. It almost felt like a private shopping session since it was pretty much empty. The dressing rooms are clean, bright, and don't feel cramped. The store got way busier by the time I got out of the dressing room, so I'd definitely recommend coming during off-hours if you want a more peaceful shopping experience.

Am a mature woman who needed help updating my jeans and basics for Spring. Margaret and Britt at the Prince St Store were super helpful and worked with me until I found the right pieces. Bought 2 pair of jeans, 3 t-shirts and a pair of loafers. All great quality. Super happy. Thank you Margaret and Britt.

I had a great shopping experience with Aquila today. She was so kind and helpful despite being so busy. You can tell she cares about you by the way she treats everyone around her

The store is so great and what they’re doing for ethical clothing is a big deal. Just as good if not better than the store in SF. For all the negative comments about a long line, it’s soho so you can’t expect to not wait on a weekend. Come during on a weekday and you’ll be just fine

Was wandering around in Nolita during my 5 day trip to NY the other week and this shop immediately caught my eye. I'd never heard about Everlane before but glad I found it! When I walked in it had a bit of the minimalistic COS vibe but then they mainly sell jeans. The staff was lovely and super helpful. They didn't have my size in stock so they gave me the option to order online in-store and ship it for free to my home in London. Was quite impressed I received it the week after. Quality, style and price for their jeans are on point! Would deffo be happy to have an Everlane opening in London!

I feel fresh to death. My attire situation was pretty bleak, but one of the staff there I believe her name was Margaret helped me step my game up. Service was great and the whole experience was seamless. Thank you!

Came here on a Sunday shortly after they opened and had a lovely experience. I came in knowing what I wanted, but one of the associates showed me around and offered up other options. It almost felt like a private shopping session since it was pretty much empty. The dressing rooms are clean, bright, and don't feel cramped. The store got way busier by the time I got out of the dressing room, so I'd definitely recommend coming during off-hours if you want a more peaceful shopping experience.

I don't go into Everlane often and after Saturday, I will actively avoid shopping here. The brand does good basics well however the in store experience is brutal. The woman 'running' the change room area was rude and inefficient. I'm not sure I've encountered a person less suited to customer service. Every request was an imposition greeted with a snap or exasperated expression. I mentioned this to the person at the desk and was offered a weak 'sorry'. I can to elsewhere for these type of basics and will. There is no excuse for this kind of behavior!

Disclaimer: I know nothing about clothes and don't care very much about them, but when I saw a clothing shop offering free Vietnamese coffee outside on a freezing cold day after 4 slices of Prince Street Pizza, I was in. And out I came, toting four pieces of clothing totaling $400 which, as we know, is a flight to the Caribbean. I don't know exactly how this happened, but I walked down Everlane and now have three very fashionable and flattering sweaters and a great pair of jeans.

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I'm surprised to see so many negative comments. I did not have to call customer care or had any complex situation. Tried a couple of sweatshirts and a pair of jeans. They did not have my size so ordered online. Entire process was quick. It's a definitely good store for women but not for men. They have very limited products for men and not all the sizes available.

This company is absolutely ridiculous. Their customer service is nonexistent!! I have never encounter a company that does not want to hear from their customers. I have searched every where, on line, for a phone number but it looks like they don't have one. I wanted to return a gift, that did not come with a receipt, and I do not have an order number. I do not have the option to return it to one of their store locations since I do not live near any of them. So, I am stuck with this shirt that is way too big. I will tell my family and friends to never purchase anything from them again.

Ugh, I love Everlane. Love em love em love em. I got hooked on them after an Instagram ad convinced me to try their day heel. After that I basically portion off a percentage of my salary to them, it's bad. I've been to their Soho store now twice. It's well organized, tidy and clean and usually the staff are extremely friendly and super helpful (not always, but more than not). The clothes are quality and, while some things feel too expensive, others are crazy reasonable (looking at you my favorite pair of jeans ever). I've been able to go at off times when there is no wait for the dressing rooms, I'd advise you do the same if possible. I do wish that they had more of a selection in store. A lot of the time, something I wanted to try on before buying is only available online. That's basically my only complaint. Thanks for the best basics in the whole wide world.

We were there on a Friday evening around 5pm, in retrospect not the best time to visit. Since it's a small shop, even by SoHo's standards, they limit the amount of customers inside to ensure a better shopping experience. As people left, an equal amount were allowed in. Once inside, if you wanted to try in an item, you had to wait in yet another line. Ever since Meghan Markle has been photographed holding a tote or wearing anything from Everlane, this brand has taken off. The website has a much larger variety of items, but if you are like me and want to touch the fabric, see the colors, try on the items, you need to visit the store and that means dealing with the lines. For me, it wasn't the lines that were annoying or even the lack of any customer service, it was the silhouette of the clothing. Just doesn't work for my silhouette! Clothes were all shades of neutral - oatmeal, pale pink, gray, white, black - and in very boxy shapes. Big boxy sweaters where I prefer fitted. Wide leg pants, which I do love, but not in awkwardly cropped lengths. If it's a wide leg, the most flattering silhouette would be long not several inches above ones ankle. They had the tote I had seen online, but it was an odd shade of caramel, so I did a catch and release. My friend bought a few sweaters because she likes boxy and liked that she could go down two sizes because the cut was so large! Glad I checked out the shop while on a recent trip to NYC but wouldn't make a point to visit again. Different strokes...

This store should be called "EverLine" because I just went from one line to another. There's the line to get into the store, the line to the fitting rooms, the line to check out. The shopping felt secondary to the waiting. It seemed like seasoned veterans knew to just put their name on the fitting room line once they got in BEFORE they shopped. Don't get me wrong: I am obsessed with their products. I love the jeans, wide-legged pants, and t-shirts I have from them. But they are much better as an ecommerce platform. Their brick-and-mortar experience is not quite as good...then again they are against fast fashion, maybe it's a metaphor?

I shopped at this location on Saturday, April 3rd and I have to say I didn't like the way I was treated! Don't have a Black Lives Matter sign outside your establishment and treat the one Black customer in your store like she's subhuman! I wasn't even buying anything for myself, I was buying a gift card for a FRIEND! That's how much I shop and love your brand. You can see my order history and see how much money I spend just at your store. I went to the front register to buy the gift card and the lady who was facing me LITERALLY turned her back to me, like I wasn't worthy of her time! WHAT IS THAT ABOUT?!?!? I'm educated and I have money to spend! Sorry I'm not afforded the same privileges she is because of my skin color! Also, I reached out to customer experience and two associates told me someone from the store would reach out to me...ONE WEEK LATER...not one soul has reached out! Only confirming how I felt a week ago! I will NEVER in life shop at Everlane again!

I'm typing up this review as I'm waiting in line for the fitting room. I'm 20th in line, which will probably end up being a ridiculous wait considering everyone is spending 15+ mins in the room. Pro tip: grab a buzzer for the fitting rooms FIRST thing you get into the store, then browse. With their extremely limited selection, you'll be able to look through everything and have time to check your work emails, call your mom, shop on Amazon, flip through Instagram, and catch up with your mom again. I do love Everlane's products, but they really need to step it up when it comes to their brick-and-mortar stores.

My boyfriend wanted to check this place out after receiving a few emails about their latest wool suit. Surprised to find a wait outside as if we were waiting for the latest Supreme drop, but I guess its exclusivity fed into my curiosity, and made me want to check this place out even more. The person outside did a great job informing us to go to the back as soon as you enter and put your name down for the dressing room. Once you put your name down, you will receive a text message eventually informing you your room is ready. It gave my boyfriend enough time to shop around and look for items to try on, but he's a pretty quick shopper, so he ended up waiting for about 20 minutes for this text. It is a bit tedious, however the space is small, and there are quite a lot of people inside, despite them trying to limit the amount of customers. We met one of the sales reps, Crystal, who was super helpful, and informative. She helped us find the suit, but they didn't carry the color or size we wanted. She suggested ordering with them directly at the store for free shipping. The clothes are very muted, if you're going for the minimalist look, I'd recommend checking this place out. Overall, the entire experience was interesting. It seems Everlane is still working some things out, but it is very apparent they have taken the critiques from shoppers and are working on a better system.

I wanted to give Everlane 3.5 but will round up as I feel a lot of the poor ratings are unwarranted. Yes, there are lines to enter the store. Yes, there are lines to try on clothes. But, unfortunately that's not something Everlane can truly control. I'd rather wait a few minutes outside in order to have space to look at the clothes inside (Prince Pizza across the street has lines all day long, and so does LV and Moncler down the street). I do believe they can improve by letting guests know that there will be a wait for the dressing rooms upfront. That could create a much better experience. Or else you're looking around at clothes for 20-30 minutes and find some pieces you wanna try on only to be told you have to wait another 20 minutes. But now those 20 minutes will feel like an hour because you have nothing else to do. Also, the limited selection in the store could/should be improved. I was incorrectly told by an associate that they did not have any pants shorter than a 32 inseam but on the website they carry 30. I'm not sure if the associate meant only in-store or anywhere. Either way, I purchase a 32 in-store but now ordered a 30 online. We'll see if the quality of the clothes are what they claim it is.

I came here at 11:45am on a Monday. No line. I came to return The Day Magazine Tote in color Marine, and The Form Slide Sandals in color Wine. These were both "Choose What You Pay" that I purchased on the website, and they didn't live up to my expectations. Customer service was good and the staff was friendly. The Form Slide Sandal was stiff, and I knew the upper would be cutting my toes up any second. Plus, I live in NYC where I literally never wear slides outside on the off-chance a rat scurries over my foot. Better to invest in close-toed shoes. The Day Magazine Tote was also stiff (same leather as the slide?). The handles felt like they would be slipping off of my shoulders all day long. There is no closure on the top, so if I drop or lay my bag sideways, things might fall out. The color wasn't 100% for me either, as I would have preferred a wine color. As for the store, inventory is low. They didn't have 2 items I was looking for: The Micro Rib Crew Tee, and The Cashmere V-Neck Sweater. They did have a denim section, underwear, linen tees, dresses, cotton tees, jean jackets, and shoes. Before this street-level store, there was the Everlane Soho Studio. I find this space quite similar to that, so I can see how shoppers are leaving unfulfilled. I believe the objective of that space was to introduce people that preferred a tangible experience of shopping to the Everlane brand. Now that many avid shoppers are familiar with the brand, this concept might not cut it anymore. It sounds to me like shoppers are expecting more of a Uniqlo experience from Everlane. All styles in all colors in the store. Everlane might want to rethink their brick-and-mortar concept.

If there's any way you could come on a week day, before the end of work day rush, you should. The first time I came on a Saturday afternoon, there was a ridiculous line out the door, but thankfully they had a shortened returns only line for my friend who needed to return two items. I was lucky enough to have a day off from work on the following Friday, and decided to come back. Sure enough, the line was gone! You won't see the same inventory of items on the website in-store, but (at the v. least) you can try items on for sizing and then order on their website. The line to pay is a little poorly designed - in that you can't tell where it ends (and it does get long). But I did enjoy the mini-stadium seating, where they had boxed water, and I was able to order some tops from their website.

I was in NY on a work trip and had to check this spot out to see what it was all about. The product, the message the movement! I also wanted to try on the day glove shoe...just keeping it 100! I was a bit underwhelmed. Staff was friendly but styles and colors offered are very minimal. I think that's there get down. Also lots of styles or colors were out of stock. I wanted to try on some pants but had been shopping, had bags, and couldn't get my life together to wait on a dressing room. And it was one of those late August 500deg days! I did however find a color and my size in the day glove flat. Definitely a shoe for narrow feet!! Love them and the color is E VER EEE THANG! I'll be back soon to give it another go!

I love the accessible, frequently kind and attentive staff at this shop and my only wish is that every single salesperson was as awesome as the best of them. Finding my size is not a cinch ..it's frequently sold out but the staff are very determined and have assisted me numerous times by special ordering for me. Online customer care has improved exponentially in the past 12 months. Quality merchandise , a homey-ironic vibe to many of the designs and lots of room to try things on...I love to visit the Prince St. shop and recommend Everlane for all ages and sizes. Ps) Online some of the models are too thin but ...

Went in a couple weeks ago looking to purchase a few staple pieces for my new job. Don't bother walking into the store if you want anything in a size above a S. I understand it's a small store, but COME ON. I was also maybe the only non-white customer in the store at the time and I was practically invisible, so much so that an associate helped a customer BEHIND me first. Such a disappointment. I'm so bothered by my experience that I hopped back on yelp and I wrote my first review in years.

I like the clean aesthetic and the minimal look. The downside is there is little inventory. Also some of the pieces of clothing don't have price tags which is not only annoying but inconvenient. Like everything else in NYC, this place is packed (I also think that is expected of a popular store in NYC).

Sigh. I am a huge fan of Everlane and have only been to the San Francisco location, so I was so happy to know they had a location in NYC. I had been shopping online but wanted to try things on before I committed, so I decided to meet my friend so we could both try things on. I got there earlier than her and wanted to have someone just hold my items until she came. I was told that they don't do that and when I was ready, come and wait for a fitting room. Sure. Okay. If you held stuff, I would shop more. They do this at the s.f. store and will also let you know when a fitting room is available. As I shopped, I was followed around my people adjusting and spacing hangers, but not one ever asked me if I needed help. When looking for jeans, an associate was standing, just standing in front of the pants...not doing anything. I asked him for help and he was semi helpful, but not really. Honestly there had to be like 10 people working in this tiny ass store and not one seemed useful. Once we were ready for the fitting room, we had to sit as if we were waiting for a bus, even though they have a pager system (like they do in San Fran) in the store. It didn't make sense because no one was very helpful if you needed another size. If I was out, they weren't super helpful in telling us that it could be ordered online and shipped to our home for free. All in all it was more like a diy shopping experience, since the people who worked there were literally folding clothes and just not doing any real customer service. I wasn't the only person who felt this, btw. Also...cashless registers?? How is this legal? Thank goodness San Fran banned this elitist practice. You gotta do better, Everlane

Worst return policy ever. I bought a pair of glove boots from the store and they were comfortable when I tried them on, but they were super uncomfortable after I wore them out. They almost would not refund me except for store credit when I brought them back, and it took talking to three different associates to get my money back. I've never been told I couldn't return something after wearing it.

The customer service here is amazing, I'm shocked at the overall rating of this location. Staff were so friendly and accommodating and love Everlane as a company!

#poorcustomerservice #untrustworthy I returned an online order to the store over 2 weeks ago. The person told me my refund would be processed to my card and not an everlane gift card. Received an email noting this immediately. But since then - NO REFUND or a response to my many inquiries about where my refund is. On their website they say "estimated response time is 24 hours" but it's been over 336 hours and nothing. Plus Everlane's customer service is such crap they don't have a phone number nor can you even get a phone number to call the Soho store. WTF - they seriously only want you to email them with any questions or issues BUT what good is an email when they don't respond to customers at all!!!! ------------------ UPDATE: Been over a week since customer service finally reached out again but still no refund or resolution!

I had a wonderful experience today at the Everlane location on Prince Street. The associate at the counter made a seamless return for my online purchase and two sales associates on the floor expertly answered my questions about denim options, their fit, and how they differed in their content. They were very friendly and never made me feel unwelcome. I also love that they seem to hire a diverse variety of women in both body type and race! I was also delighted to see that Everlane - unlike any other retailer I've witnessed - keeps their ankle-length jeans on the lowest shelf. You would think this would be common sense, but it seems that Everlane is the only one that has it!

My main complaint is that this store is way too small and always packed. I barely had enough space to choose which pieces that I wanted to try out. They only have a few pieces available compared to what they have on their website. They should consider relocating to a larger location. I have mixed reviews about the workers at this location. I was trying on shoes(which all ran a whole size larger for me) and the guy helping me with shoes was so patient and kind with me. They ended up not even having the shoe I wanted in my size so I couldn't get them. The other workers seemed like they were reluctant to help out looking for sizes and items. They were also pretty slow to help out with dressing rooms.

So, like many others, I only came to this store and endured standing in the line outside just so I could figure out what pant size I was. I love everything I see online at Everlane but had never been to a store before. The outside line wasn't even the worst part (although the girl at the door said she could allow one more person in, so I walked up and then she wouldn't let me in). The store wasn't even very busy inside, it isn't very large and their selection is VERY limited. The most confusing part was that I shopped around for maybe 10 ish minutes, went to the dressing rooms only to be handed a buzzer (like a restaurant buzzer) and had to wait another thirty minutes. I get that the store is busy and they are doing their best but my problem with the dressing room waiting situation was that they didn't limit how much people could try on (I saw sooo many people take in 10+ items and then walk out with none of it). It was frustrating to watch as I only had one item to try on! The buzzer process also leaves you uncertain about where you are in line, so, it could be 5 more minutes and it could be 25 more minutes. I actually prefer waiting in line so I can see how close I am to the front. Most of the staff was nice and attentive but the guy who helped me with my transaction was so unfriendly. Said maybe 2 words to me. Avoid if you can!

It's well known that Everlane products are generally good quality, so this review is solely about the experience this location provides to its customers. I've been here quite a few times and every single time I've always had someone ask me if I need help finding something and made themselves available for me to ask questions. Yes, there are lines to get in depending on when you go. Yes, there is always a line for the fitting room regardless of when you go. But, that's New York and not just an Everlane problem. It's a popular brand, so it makes sense why people flock in herds to the store. I recommend shopping during off-peak hours (Monday-Thursday all day till 5pm). The men's selection is rather small, the store has a large women's collection though. For men, they carry most of the very popular items, so don't expect to find the entire catalog. FYI (1) You can return items purchased online in-store and vice-versa (2) The new location in Williamsburg is much bigger (3) They are a cashless business.

At the SF Everlane, you get to wait in line to enter the store. At the NYC Everlane, you get to wait in line to try on clothing. The space is pretty small and they fit a ton of clothing in the space. The workers are very helpful in finding you a size or color you're looking for. Next time I'll be a pro and grab a buzzer for the waiting room BEFORE I start shopping. It was almost a 30 minute wait to get a fitting room. The benefit of getting to try on stuff is great since you never know how stuff will fit you, especially with the brand's boxy-loose-cropped cuts. You can also return your online purchases here. Check out is a breeze and is probably the only thing you don't have to wait too long for.

3.5/5 Stars Over the winter, the William Vale Hotel in Williamsburg held an Everlane sample sale. I had never heard of the brand, but I went on a cold af Sunday to check it out. I ended up purchasing two shirts that I love! Anyway, fast forward to yesterday, I was in Soho and decided to stop by the brand's brick-and-mortar shop to try on the new t-shirt dress. I also like the mission of this brand and think the quality for the price isn't bad. It was after work on a Tuesday, so the line for the dressing rooms was LONG. Worth the wait because I'm obsessed with the dress I purchased. The sales associates were nice. Not TOO friendly, but not absent. I was awkwardly wearing my work uniform, but the two girls at the registers were sweet about it when asking me what I was wearing. Unfortunately, I have to deduct one and a half stars off for the limited in-store selection compared to their website, the line for the dressing rooms, and for being cashless. Sure, I'll be back again, but I might try to go in the morning during a weekday if possible to avoid the dressing room line.

I was disappointed at my visit to the store today. I felt like I was invisible as the sales associates proceeded to ask EVERYONE around me if they needed help or needed a fitting room but completely ignored me as I had 4 items in my hands and was struggling to get a pair of pants in my size. I was ignored throughout the entire store. As I left the fitting room with my purchases, I was barked at by the attendant to leave any items I didn't want in the basket, which I already did; the ones in my hands were the ones I wanted to purchase. This experience left a bad taste in my mouth and it made me not want to buy anything there. I am giving them stars for their efforts to maintain a safe shopping environment during covid by limiting customers and disinfecting the fitting rooms and clothes.

I've been shopping at Everlane online for years. I was in New York for the weekend and I wanted to go in store to try on a pair of shoes I had to exchange a few times online due to sizing issues (why do all their shoes fit narrow?) First off, like some of the other reviews said, there is a line to get in. I thought it was pretty ridiculous considering there weren't even that many people in the store and I don't feel like I got a better experience/customer service in store. There were also not a lot of sizes/styles in stock. I understand the need to maintain the minimalist look, but it was just really disappointing. There was one top in 5 colors and none of the colors were in my size, so I couldn't even try it out for reference. Honestly the retail experience sort of turned me off from shopping at Everlane. I went around the store and in person, not a lot of items piqued my interest. Recently, there was something off about Everlane and I think it's the fit/ look of their clothing. Either the shirts are too boxy or the pants just don't fit right in the right places. It reminds me of a 60s mod clothing or a postmodern uniform. I guess I'm just not a fan of the aesthetic anymore. One thing I have to say though, is their customer service online is amazing and their denim line is pretty clean. The sustainability/ radical transparency of brand also falls short for me. Everlane introduced me to ethical clothing but there are so many brands that do it better. Everlane is like the H&M of fast fashion. Their sustainability is more of a marketing tool than anything.

I love everlane for their brand mission and high quality clothes. But their retail experience is one of the worst out there. First off, there's a line to get in unless you go during the week before 5 pm. Second, the return line has gotten worse and worse. I usually order online (much more things are available online than in store. Don't come to the store expecting they have something you want to try on or have your size) then come to the store for returns when I'm in the neighborhood. But omg the last time I went for returns, the girl before me literally had a HUGE bag of returns (literally the size of a blue Ikea bag). WTF. Waiting for her alone took 10 minutes. I mean doesn't that kinda defeat the whole purpose of having a separate return line. I just can't. Everlane you hyped up your retail experience so much but your store is an example of why retail is dying.

What is this, a nightclub? They had a line and rope and door person. The store wasn't even crowded, but they only let people in at a 1:1 ratio of people leaving. Meanwhile, lots of boyfriends were inside just sitting on ottomans, which is fine, that's what lots of boyfriends do at stores. But it's not that crowded, and you're not going to let people in? GTFOH. This ain't Supreme. I waited 15 min before I just left because the line was barely moving. I came back a few days later and it was whatever. I've bought things from them online and the items are just A-OK -- fit is usually a little off. Definitely not worth a line.

Yup! Agree 100% with Andrea P! ALSO... Everlane, when you push new merchandise online (backpack) and then make peeps wait outside on a hot day with complimentary warm water, PLEASE have it in stock! Stuff is meh - not gonna return.

If you don't look like you go to FIT, have over 2,000 IG followers, or a middle aged white woman, you *will* be ignored. The customer service here is horrible. It's not a hard job, especially when there are less than a dozen customers in the store, so what gives? No it's not the most exciting job but again it's not difficult, just say hello and smile. Ask if someone needs help. Then you can go on and talk to your co-workers about nothing. They were awfully chatty in the fitting room area with each other compared to the customers. There were probably only two people in this seemingly overstaffed store who treated me like I was a real human. And it pained me to have stood by the shoes for way too long and to have seen white women who just got in the store being taken care of almost immediately. There are so many comments like this on this page and nothing is being done about it. I love Everlane and was excited to go to the actual store, but I'll stick to shopping online. Their most popular products aren't even in this store, so you'll have to buy online anyway. Completely disrespectful, smug kids working at this place. There's no need to act like this in 2020, as if treating people with respect is uncool or something when you're the one working retail. It's just weird.

After some meh experiences at the Everlane Soho Studio I was super excited to hear they were replacing it with an actual store. I figured they would take the opportunity to work out some of the kinks that kept their studio from being a five star experience. The short answer is: nope. What's up with the lines? I wouldn't mind waiting for entry if it actually meant a more enjoyable shopping experience. To be honest, I've never actually seen the store even remotely packed enough to warrant making people stand out in the cold. The majority of people in the store were waiting on the check out line. Which snakes down the middle making it impossible to shop. Ugh. One of the biggest drivers that draws me back to Everlane are their affordable staples. There were so few stocked! I was hoping to snag a hat and scarf set as a last minute present and was bummed to find they only had cashmere available. Aside from a few t-shirts, the emphasis seemed to be on their luxury high end staples. I hope this changes as the holiday season wraps up. The mother of all disappointments was waiting in that line to learn you can't actually walk out with a pair of jeans. The kicker? They have a whole section dedicated to their denim. You can look. You can touch. But ya can't take 'em home. Every interaction I've had with their online support team has been exceptional. Unfortunately, I can't say the same about any of their in store staff. If they could figure out a way to incorporate that level of service into their retail experience, and maybe restock some of their staples, I'd be one happy camper. I'm not ready to write off the Everlane store just yet, but I think I'll stick with online ordering until they get the hang of this retail thing.

Very few items available for purchase in the store and extremely long lines (both to try on clothes and even get in the store). It was about 10 minutes wait to get inside, despite being what I would describe as moderately crowded inside for NYC. And inside there was only one person on the register the whole time I was in line so I had another wait of about 15 minutes. It feels like they purchased a space that was too small for their brand and this has caused problems for servicing customers in a timely fashion and for inventory.

patrick and ellie in the williamsburg store and jia in the prince street store are the best of the best in everlane to deal with. the people in san francisco customer service do not know how to deal with customers. jerry g

In your earlier message, it has said: "I never wash cold and hand dry..." and I responded based on that! As I mentioned earlier, we do anticipate slight shrinkage with our Tees because of the cotton it is made of. In future purchases, I'd recommend buying a size larger to accommodate for the slight shrinking. I added free shipping on your next Everlane order! Hope this helps, and have a wonderful week. All the best, Nathania

Nope, just nope. I love Everlane, the mission and the brand, but this store was a poor representation of the online company I love so much. I came here the day it opened, and waited in line for 30mins (I'm a tool, I know, but I really needed to do some last minute Christmas shopping). I was extremely disappointed by the limited selection of ALL products, but particularly upset by the basically nonexistent men's section. First off, some good points. The design of the space reflects Everlane's principles. It's simple, clean and generally gorgeous. The store front is a large glass window from which you can see the entire store. There is a large wooden bench in the middle and a few benches on the side where folks are resting and trying on shoes, etc. So onto the actual products: the collection is VERY limited in this physical store. They had a small section in the back for men's clothing that housed maybe 4-5 different products max. There was a lack of color choices for these products as well. The rest of the store had women's clothing, shoes and bags. The women's collection is slightly more stocked, but still lack of a lot of products that are advertised online. Add more products to your new physical store, Everlane! However, I would say this is a FANTASTIC place to try on Everlane shoes if you were unsure of the fit and size. A lot of people definitely took this opportunity as the shoes section was crowded when I went. Otherwise, you're better off avoiding the lines and crowds, and ordering online.

Wanted to love the Everlane store but was somewhat underwhelmed. Do not expect a breadth of product although the depth is good. As a big online Everlane-customer I wasn't impressed with how their vision translated to the store. Very busy with a queue that has you waiting outside.

I received the EverLane backpack for my birthday a few days ago and I was so excited. I wore the backpack twice and there is lint all over it! I would not recommend this backpack. I feel like a walking lint roller. Pictures below:

My boyfriend and I went to the Prince Street location on Feb 29th, and both had a terrible experience. After being an online customer for sometime, my boyfriend and I were excited to visit the brick and mortar. We were both super interested in checking out jeans and shoes, however, the security guard was staring at us for the entire duration of our visit making us feel uncomfortable enough to leave. Definitely felt like it was because we didn't look like the typical customer shopping there. Additionally, not a single sales associate offered assistance despite there being more employees than customers. Disappointing enough experience to not support this business any longer. Also, can no longer bring myself to support a company that cannot offer more inclusive sizing for both men's and women's clothing.

DISRESPECTFUL SALES ASSOCIATE! I have been a huge fan of the Everlane brand for about 2 years now, and I own many pieces however, I had never tried their jeans until yesterday. I was very excited because I had heard great things about their denim and was with a friend who had already had a few pairs. I am 5'7 (above average height but not super tall) but have very long legs which makes the already painful process of buying jeans even more difficult, especially with the 7/8 length or ankle cut trend. Regardless, I went in with a positive attitude. I was immediately drawn to the cheeky straight cut jeans (as my friend had spoken so highly of them) and am not a fan of skinny jeans. To my extreme disappointment, they only had the cropped length in store, a little frustrating but I figured once I found out which size I was I could easily order the ones I wanted online, plus, how bad could the cropped be? Bad. The pants were EASILY 5 inches too short. Unfazed (as this happens with ~9/10 pairs of pants I try on), I exited to ask my friend how the rest of it looked. I immediately made eye contact with a female sales associate who looked me up and down and burst into laughter, a big belly laugh. Two male associates gave her a look and rushed over to me to assure that they would be happy to order the regular length for me online, she was still laughing a few feet away. In the moment I began to laugh too because, yes I looked ridiculous, but even my friend only did a small giggle then got on with how the rest of the fit looked. I didn't find anything else I liked so left, figuring I could buy the regulars online myself (to avoid waiting in the long line). As my day went on I became more and more discouraged and upset that the sales associate was openly laughing at me, especially as a fellow woman who understands the trials of trying on clothes that don't fit properly. So, when I finally sat down to make the purchase online I couldn't go through with it, I didn't want them anymore (no matter how good my butt looked in them). The experience with her left such a bad taste in my mouth and made me feel so poorly about myself that I couldn't fathom giving in. This may seem trivial to some but, if this woman is openly laughing at a person who was wearing too short pants, I can't imagine the other, perhaps "unfortunate wardrobe malfunctions" she's made fun of to past and future customers' faces. This is a place of business and one that tries to be as inclusive as they can be, don't bring your unprofessionalism and judgments there or you will continue to lose loyal customers like myself.

After shopping Everlane online for years, it was lovely to shop in store now that I live in NYC. I had some shoe sizing and denim sizing questions, and I appreciated the help. I ended up having to do an exchange and I would like to give a very big thank you to Mae for her patience. (I hope I've spelled her name right.) I am looking forward to shopping here frequently.

You would think that being a predominantly online retailer that they would understand that people of all different sizes and shapes would come to their physical location to try stuff on before making a purchase. It's very disappointing to see that there aren't sizes and styles in stock. I feel like they should have try-ons for at least every style and size so people still have the option to figure out what size they are and can at least order it online. I really don't like making multiple meaningless trips to just figure out my size, especially when there's a wait to get into the store and one for the fitting room.

Stylish clothes at very reasonable prices. Friendly staff and cool atmosphere. Great way to try the clothes on in person before buying.

I bought a 75 dollar shirt from everlane that ripped after one wear. I won't be able to be refunded for it, just exchanges or store credit. Won't be going back

I wore a pair of flats outside for 10 minutes and they scuffed. Their social media manager advised using a conditioner to fix it. They told me to keep them posted. It only made it worse. I told them and they left me on seen on social. This is now the 3rd or 4th time I've had it with their customer service. Don't buy Everlane unless it's all under $30. I've bought higher end designer shoes for cheaper brand new, and they've last longer. Everlane still suffers from some serious start up woes and it shows Update: you see this reply from Everlane below? Same bullshit they said on social, and then they leave you on seen for days. I ended up resolving this by speaking with the CEO directly, which is a sad way to get a resolution to a shitty product. There is no reason for leather shoes to start PEELING within 10 mins of wear.