Everlane

The quality is a scam. I ordered a 100% merino wool sweater and hand washed in cold water and it shrunk to a baby’s size. The brand didn’t do anything to help and now I have an unwearable sweater. It’s probably not Merino Wool as they claim, which is known to not shrink in a cold hand wash

Great store and helpful staff. In terms of the actual products, they’re overall good. I have a few Everlane products and love them, especially the minimalist design. The quality feels good, although the jeans were unable to contain my thighs and ending up ripping the same way cheaper jeans do.

I came here at 11:45am on a Monday. No line. I came to return The Day Magazine Tote in color Marine, and The Form Slide Sandals in color Wine. These were both “Choose What You Pay” that I purchased on the website, and they didn’t live up to my expectations. Customer service was good and the staff was friendly. The Form Slide Sandal was stiff, and I knew the upper would be cutting my toes up any second. Plus, I live in NYC where I literally never wear slides outside on the off-chance a rat scurries over my foot. Better to invest in close-toed shoes. The Day Magazine Tote was also stiff (same leather as the slide?). The handles felt like they would be slipping off of my shoulders all day long. There is no closure on the top, so if I drop or lay my bag sideways, things might fall out. The color wasn’t 100% for me either, as I would have preferred a wine color. As for the store, inventory is low. They didn’t have 2 items I was looking for: The Micro Rib Crew Tee, and The Cashmere V-Neck Sweater. They did have a denim section, underwear, linen tees, dresses, cotton tees, jean jackets, and shoes. Before this street-level store, there was the Everlane Soho Studio. I find this space quite similar to that, so I can see how shoppers are leaving unfulfilled. I believe the objective of that space was to introduce people that preferred a tangible experience of shopping to the Everlane brand. Now that many avid shoppers are familiar with the brand, this concept might not cut it anymore. It sounds to me like shoppers are expecting more of a Uniqlo experience from Everlane. All styles in all colors in the store. Everlane might want to rethink their brick-and-mortar concept.

I had the best experience with Kourtney on Prince St. She went above and beyond, knew the clothing and what would suit and was so lovely. She is the best

Ashley was amazing! Gave me the tips I needed to find the right size in jeans and chinos, pulled sizes and helped me decide which fit would work for me! Thanks Ashley!

Came here on a Sunday shortly after they opened and had a lovely experience. I came in knowing what I wanted, but one of the associates showed me around and offered up other options. It almost felt like a private shopping session since it was pretty much empty. The dressing rooms are clean, bright, and don't feel cramped. The store got way busier by the time I got out of the dressing room, so I'd definitely recommend coming during off-hours if you want a more peaceful shopping experience.

The store is so great and what they’re doing for ethical clothing is a big deal. Just as good if not better than the store in SF. For all the negative comments about a long line, it’s soho so you can’t expect to not wait on a weekend. Come during on a weekday and you’ll be just fine

Am a mature woman who needed help updating my jeans and basics for Spring. Margaret and Britt at the Prince St Store were super helpful and worked with me until I found the right pieces. Bought 2 pair of jeans, 3 t-shirts and a pair of loafers. All great quality. Super happy. Thank you Margaret and Britt.