Escape Day Spa & Salon

Escape is one of, if not the best, spa in nashville. The massages are always amazing. Their relaxation/meditation spaces are so peaceful. And i love the soaking tub. A few minor improvements could be made to make it even better: there is only one bathroom stall in the ladies' changing room. If you prefer modesty to change, there really isn't anything you can do but turn to face the wall. The sandals they give aren't the most comfortable to walk around in.

Have gotten good to excellent haircuts every time except for this time. But this was so atrocious that it shouldn't even be a possibility when paying for a $100 haircut. Asked for the hair to be right up to my shoulders and somehow got a bowl-cut bob that is three inches above my shoulders. She had already cut the back criminally short so too late to say anything. She didn't even ask if I liked it at the end because she knew it was bad. The whole point of paying more is to cut out the risk of having to spend months growing out a really horrendous cut. I went to Great Clips in high school and even they didn't mess me up THIS bad

My wife booked us a couples massage and soak for my Birthday this month. We haven't been to a spa since 2017 at Ashford Castle in Ireland so our expectations were set very high. Escape delivered on all levels. We were welcomed promptly and shown all the areas. After changing into our robes we enjoyed some of the amenities and hydrated with the free delecious water selection at the Spa. Our Massage was amazing. The masseuse listened to me and delivered everything I requested. The soak after was perfect. We can't wait to go back

TL;DR: Paid for premium spa experience (couples massage & salt soak) only to be forgotten about and unable to do the salt soak as they had to close. Requested 2 female masseuses and got a male. Overall massages were good, but left disappointed. We were excited to celebrate our 5-year anniversary with a couples massage and salt soak, but the experience was disappointing. Despite requesting two female masseuses, they assigned a male therapist for my wife, which made her uncomfortable due to his scratchy arm hair. Outside of that, the massages were good! The facility was nice and clean. However, after our massages, we waited 45 minutes for our salt soak only to find out they had completely forgotten about it. They were closing soon and couldn't accommodate the service, offering a future complimentary soak instead, which felt like too little, too late. Our booking email confirmation clearly stated couples massage & salt soak, but then the staff said the salt soak was never recorded. While they only charged us for the massages, the overall service fell short of expectations. Given the issues, we won’t be returning, despite the nice facility. Lastly, we felt uncomfortable from the start when the check-in staff was looking us up and down when giving us a tour.

This is my favorite spa. I go here for massages. One thing I will say is that it’s extremely weird they train the front desk workers to ask customers if they want to tip… like could you all stop asking if I want to tip people? It’s weird. Really really weird. I’ve been coming here since a teenager with my mom and every single time the front desk worker always asked “do you want to add a tip?”… do you all not pay your employees enough that they have to rely on tips like they work at Red Robin or Waffle House?

I visited Escape Spa on January 2nd for a 6pm appointment, eagerly anticipating a deep tissue massage to ease the stress from my frequent workouts. Unfortunately, the experience fell short of my expectations. Upon arrival, I reiterated my preference for a deep tissue massage, both over the phone and to my massage therapist, John. John, who wore a glove due to a burned hand, assured me he would attempt to apply the necessary pressure. Despite these assurances, the massage I received was more of a gentle, relaxing type with minimal pressure. This was disappointing, especially considering my specific request and anticipation for a deep tissue massage. I appreciate the need for care and caution due to the therapist's injury, but I was disheartened that the spa assigned a therapist unable to meet the demands of a deep tissue massage to my appointment. I reported my concerns to the front desk, where a polite young lady informed me that the manager had left for the day but promised a follow-up call. This call never came, prompting me to reach out again on Saturday. The manager, Heather, offered a $10 to $25 discount for my next visit, which felt insufficient given the situation. On a positive note, the soak part of my visit was enjoyable. However, overall, the experience was underwhelming, particularly since I was looking forward to starting the new year with a rejuvenating spa experience. I hope Escape Spa takes this feedback to improve their service alignment and customer communication in the future.

I was very excited for my 1 Year wedding anniversary, my husband spoke to Heather the MANAGER of the place who never said we were scheduled for only a partial package that he requested for an appointment. I liked two of the workers i spoke with but I wont be going back to this place ever again while this manager is here. Please be aware when speaking with her!!

Horrible experience and customer service! DO NOT bother booking here, there are so many other day spa's that I'd recommend 10 fold over Esacpe Day Spa. Woodhouse is nashville and franklin are amazing, as well as A Moments Peace in Cool Springs. If you have to cancel within 48 hours they charge the full amount of service.