Eric Vökel Madrid Suites

This is our third time staying here. The Location is excellent with easy access to all the sites in Madrid and to public transport. Beautiful building and rooms. Super comfortable for our family. Always exceptionally clean. We received truly excellent customer service from Salvador on our most recent visit: seamless check in process answering all our questions, and helped us organize transport for our very early morning flight. This is where I always try to stay when visiting Madrid!

We stayed at Eric Vökel for 6 nights and everything was excellent. The apartment was comfortable and well maintained, and the location was perfect. What really made our stay special was the staff—Roslana and Salvador were amazing, very friendly, and always helpful. This was my second time staying here, and I will definitely choose Eric Vökel again in the future. Highly recommended!

Eric Vokel Madrid Suites was the perfect location for our visit to Madrid. Centrally located and easy to walk to Plaza de Espana and Gran Via and also within a few minutes walk of several metro stations, linking to different metro lines. We stayed in a 2 bedroom/1 bathroom apartment which was on the third floor. The apartment was lovely and everything we needed was provided (including an excellent breakfast basket as we had booked direct). Having a washing machine with dryer and clothes rack is so useful when travelling with a family - no piles of dirty washing to return home with! There are lots of small supermarkets very close to the apartments for supplies. In our apartment, the double bedroom was separated from the living area with a sliding door, which was fine for our family's stay. We had 2 small balconies overlooking Calle de San Bernardo, a bustling city street which is lively in the evenings. There's a fire station just up the street, so there can be some noise of sirens at the front of the apartments. There's a lovely roof terrace which is available 9-5 daily and reception staff also for any questions. The keyless door entry worked flawlessly and it's useful not to have to carry keys and also meant that we could all access the flat if we went out to different places. Would definitely recommend Eric Vokel Madrid Suites and we will use the company again, especially as they have apartments in different cities. And for football fans - check out kinigolshop on San Bernardo, just a few doors up from the apartments - great retro kits!

We loved our stay here from start to finish! We were able to store our bags for a few hours both before and after our reservations on site, which was a huge advantage over hunting for locker storage elsewhere. The staff were extremely friendly and helpful, and we were delighted to be welcomed with water, snacks, and goodies. The apartment was spacious and clean, and we had a lovely terrace with lounge chairs and a small dining table. The location was ideal, as it was walking distance from Gran Via, several metro stations, and many markets and restaurants. We would stay here again, as well as visit Eric Vokel properties in other cities.

We experienced a smooth check in and out system. The instructions were clear and the staff followed up to make sure we checked in properly. The apartment itself was even better than the pictures and had all the amenities that we might have needed. Very big and comfortable. Ruslana happily helped us with our luggage and was very attentive and polite with us. Will definitely come back!

What a wonderful experience, really a gem! All the staff doing their extra mile to make us feel like at home. Thank you to all the staff, Ruslana, Aritz, Nan.||Wonderful apartments, clean and really comfortable. Everything really clean, as I love.|Keep it up. It is worth every penny.||Sara

We had a wonderful stay at Eric Vökel Apartment Hotel! The apartment was spacious, clean, and very comfortable — perfect for both relaxing and exploring the city. A special mention to Ruslana, who was incredibly helpful and warm-hearted. She gave us detailed instructions and made sure we had everything we needed throughout our stay. Her kindness and professionalism truly made our experience even better. Highly recommend this place!

The suites were great! Excellent service, easy check in and check out. Loved that we were able to store our luggage before and had the option for check out. Ruslana kindly called us the morning of our check out to keep a storage locker for us if needed! The suite was clean and had plenty of room!

Great little place easy to find very secure building . We had the 3 bedroom suite they did a amazing job when remodeling this small hotel condo. Would definitely recommend to others. The AC was cooled and my favorite was the showers and water pressure. Just outside the door there are 2 bakeries that serve breakfast and lunch and one is open 24 hrs across the street is a small market for anything you might of left behind.

Eric Vokel Boutique Apartments is a chain of apartment style hotels in Madrid & Barcelona. There are different names for each location, and this one is the Madrid Suites. Located in the center of popular tourist spots in the bustling city of Madrid, it's the perfect place to stay if you're a tourist! Especially since the metro station is less than 3 minutes walk away just down the block, so convenient! The guy at the front reception desk was incredibly friendly, approachable and helpful. Since we arrived before check-in time, he let us store our luggage in their available lockers so we wouldn't have to lug it around for hours (check-in time is normally at 3pm but if the room is checked out by the previous guest on time he assured us it would be ready by 1:30pm for no extra charge). How awesome is that?! :) He also took the time to show us the metro and city maps, along with giving us recommendations of places to see. They were legit suggestions and many were the same places we had already planned on visiting - such as El Rastro flea market. Walking into our room me and my friend were pleased beyond words. Our room had been upgraded from two twin beds to 1 King bed AND two twin beds! Incredibly clean, modern with a super cute vibe. The small balcony lets you have an awesome view of the streets below, especially since we are on the 3rd floor. Bathroom and kitchen area were immaculate and beautifully designed. Kitchenware is fully provided - pots, pans, silverware, cups and wine glasses. Big fridge, microwave, toaster all included! Living room area has a nice comfy couch and flat screen TV. It's literally like a brand new apartment ready for you to live comfortably in, only better because it's a hotel! Affordable prices too, around $190 for two nights. This is my first time in Spain, and the first hotel experience which definitely exceeded my expectations. Pictures to come after I'm back in the states!

Very comfortable lodgings in a good location. I loved the fresh, clean, modern decor. I was traveling solo, so the "2BR" was plenty of room for me. However, if I were to return with my family of 4, the living room seating area would not have enough seats for us, which would be annoying. One extra comfy chair would change that, and could be easily accommodated. Also, the second bedroom with two twins, was partitioned with a sliding panel. Not a big problem, but notable that there isn't fully private or quiet. I slept soundly in the master bedroom. Comfortable mattress and pillows, good quality bedding. The A/C and wifi were highly appreciated, as was the full kitchen and coffee maker. I didn't use the laundry machine, but would have if I'd stayed longer. The reception was friendly and helpful. They booked me a cab for a pre-dawn pickup to catch an early flight. Much appreciated. I was worried the cab might not appear, but my fear was unfounded. After four nights of comfort, I was whisked off to the airport, leaving behind good memories of my stay in Madrid.

This place was pretty great! I was traveling with family, and a two bedroom apartment fit all of us perfectly, and was priced just right. We had a kitchen, sitting area, and a laundry room, as well as the benefit of having someone at the front desk to call if we needed any assistance. It was really quiet, we didn't hear anyone else our entire stay. The only odd thing is that it was technically two baths, but one shower was in the hallway. There was no place to put a towel or clothes inside the shower room, you had to go back out into the hallway to grab anything. It was so awkward, we all avoided using it. This is a great, affordable option if you're traveling with a group and don't want to pay for multiple hotel rooms. It's also awesome if you just want the creature comforts of home!

This place is different than a hotel in that there is not 24 hour reception and there is not daily cleaning. That said, it is a cute apartment and good for families. It's pretty close to the train and metro, but to get to the city center it's about a 25 min walk and around a 15-20 min total walk/metro ride. I know it's close to the metro, but I think I would prefer to be closer walking distance to the City center. It's clean and spacious so good for a family. The pull out bed was a bit uncomfortable and sagged in the middle, but if you want to save money with 4 people to one room, it's worth it.