Encantada Tulum

We stayed at Encantada for our wedding weekend since we got married at NU- the restaurant/venue across the street from Encantada. We stayed in one of the upper ocean front rooms and it was beyond amazing. The view from the room was incredible and the sound of the ocean at night was unreal- no need for a sound machine to help you sleep! I got ready in our hotel room prior to my wedding and the staff members at Encantada were so so kind and accommodating. They allowed our hair and makeup artist, photographer, and several friends/family into the room. We took photos on the hotel grounds without any issue. Isabel, the concierge with Encantada went above and beyond to make the weekend special and run smoothly. Isabel helped us arrange a large lunch spread for friends and family on the wedding day, she assisted us with dinner reservations, and helped us book some fun excursions for our honeymoon. The night of our wedding, we came back to the room and there was a bottle of champagne and rose petals in the room which was a really sweet touch from the hotel staff. I highly recommend this hotel and will 100% be booking a trip back again.

We absolutely loved this property for its quiet, private, and unspoiled Tulum vibe. Barefoot luxury at its finest. The staff were all so welcoming and accommodating. If you are looking for party music and a lot going on this is not the place for you…head further down the beach. 10/10 recommend. Can’t wait to return!

Wow, where shall I begin? This hotel is truly outstanding. The rooms are exceptionally comfortable yet elegant, and the food is absolutely delicious. But the real highlight of this place is the people. Everyone is extremely kind and attentive. Paola, at check-in, was extremely kind and pleasant, in our first day at breakfast, she sent me a cake for my birthday, which had been a few days earlier. It was such a nice detail, especially since I hadn’t mentioned anything, and that really made the full experience even better. She and Isabella help us with recommendations and, in the end, with renting a car for our next destination.| We can't wait to return !

This was perfect for our honeymoon! It was quiet, private, clean, and very comfortable. We loved our room, and the beds were so comfortable! The deck furniture was awesome to lounge on. The beach and beach furniture is pristine. The food and drinks incredible. The staff were so incredibly friendly. You could ask any one of them for something, go to the front desk, or What’s App the front desk if you need something! We would definitely recommend.

I waited a bit to take my time and write a review that really does justice to our experience.||Everything was perfect, the food was delicious...OMG the polenta eggs!, the breakfast daily in the room with such a great service from all the restaurant staff, and on the beach, it was even better—so helpful with even the smallest details, like offering us a towel.||The sunrises every morning on the beach are indescribable, and don’t miss the sunsets at the hotel next door! P.S. The massages at the spa are unreal!||Even before we got here, the concierge team was always checking in with recommendations and services to make sure our stay was all about relaxing and enjoying... A special shoutout to Paola, during those days she went above and beyond what could be expected. You could easily love her, and without even trying, she became a friend. ||She was always attentive to us, and we couldn’t wait to see her to tell her about our day. She was always asking us about the little things, like what we liked most at dinner or what we did on our tours. ||These are such important details that make us feel like home and not in just any hotel.||||The bed was so comfy, and the bathroom set had such a lovely smell.||||We can't wait to come back.||T&M

Our 5th time staying here. The whole experience is nothing short of magical! From the beach setting to the incredibly comfortable bed, delicious food and exceptional service, we highly recommend Encantada and La Valise (sister hotel next door)! Isabella, Alberto and ALL the staff will go above and beyond to ensure you have a most wonderful experience. We can’t wait to go back!!

One of the loveliest places we’ve ever stayed!! The ocean, beds, and rooms are just perfect and the place is so tranquil and relaxing!! This is in what we felt like was a calmer area of Tulum, but easily walkable, etc. The concierge and staff were unreal! Could not recommend this place enough!

Where do I start… this place was a dream all around! The location itself was beautiful beyond words could express. Staff were super attentive, food was good, room was clean, bed & pillows were clouds, literally! ||I want to start off by thanking concierge, Isabel & Victoria. Prior to arriving, they were extremely helpful setting up transportation from and to the airport, booking massages, & setting up dinner reservations. I personally dealt with Isabel more in person & she was a sweetheart overall. You do communicate with them via the WhatsApp, which made it super easy since my cellphone was with me at all times. ||Our room was Mar. Beach front view right next to the deck… It was the perfect location, perfect everything! If we do return I will dedicate pick the same room. It saved us from going up and down the stairs. The room was beautiful, clean, aesthetically appealing, & we got to see the sunrises from our bed! ||Food was okay. Breakfast was good overall, except on Sunday. Dont know if it was a different chef, but overall breakfast was pleasant. Lunch was okay. We didnt have dinner there since we had reservations at different local restaurants. My go to each morning was coffee, juice, fruit bowl, eggs bacon toast plate with a side of avocado toast. We mainly got served by Augustin & let me tell you…. He was such an amazing server!! Always on time, always helpful, always asking if we needed anything. Augustins customer service was superb & made our stay that MUCH special! Also All maintenance staff and cleaning girls were amazing!! I cannot stop raving about the entire experience! Every dollar spent was extremely well worth it!! ||Since the bed was like sleeping on clouds, we lifted the covers to see the brand (lol) they are based off Mexico City. Which works perfectly since my sister in law lives there. Even though we live in California, we are going to be ordering the same exact bed set (except mattress). I thought our bed back home was super comfortable, but Encantada proved us otherwise! ||Again, overall it was a 10/10 experience! Thank you to ALL staff!! We cannot wait to be back!! You guys were all amazing!! ||P.s|Our anniversary is in November. Even though we were here for my cousins wedding at NU, we wanted to also celebrate our 11yr anniversary & Encantada made it so special for us!! Mil gracias por todos los detalles!! ♥️