Encantada Tulum

We stayed at Encantada for our wedding weekend since we got married at NU- the restaurant/venue across the street from Encantada. We stayed in one of the upper ocean front rooms and it was beyond amazing. The view from the room was incredible and the sound of the ocean at night was unreal- no need for a sound machine to help you sleep! I got ready in our hotel room prior to my wedding and the staff members at Encantada were so so kind and accommodating. They allowed our hair and makeup artist, photographer, and several friends/family into the room. We took photos on the hotel grounds without any issue. Isabel, the concierge with Encantada went above and beyond to make the weekend special and run smoothly. Isabel helped us arrange a large lunch spread for friends and family on the wedding day, she assisted us with dinner reservations, and helped us book some fun excursions for our honeymoon. The night of our wedding, we came back to the room and there was a bottle of champagne and rose petals in the room which was a really sweet touch from the hotel staff. I highly recommend this hotel and will 100% be booking a trip back again.

We had such a wonderful experience at Encantada. This hotel was our last stop for our 3 week honeymoon trip in Mexico and we were hoping there would be no bad surprises. This hotel was absolutely stunning, exceeded our expectations and was a big highlight & a beautiful wrap to our wonderful time in Mexico.||We booked 5 nights at Encantada, it wasn’t enough I tell you. Our room was directly by the beautiful water, we could see the stunning sunrise from the comfort of our bed. Everything about our stay was comfortable & special.||When we arrived, our reception lady was very kind and sweet. She connected us with the internet and the 24/7 WhatsApp channel they have that we can ask for anything anytime, what a game changer. She also booked us a table at Nü their Michelin star restaurant across the road, 1minute walk. She also took us for a tour of the hotel & the sister hotels where we can access their pool and other restaurants, it was great to have many options and feel very welcomed.If I’m|Not wrong, this was the lovely Paola.||The beach spot where Encantada is, is absolutely perfect. It’s at the end of Tulum, the water is clear, stunningly turquoise and the restaurants/hotels/shops around are more refined & not crazy crowded. Everything is a little more expensive but it’s also great quality. We had delicious dinners every evening outside of our hotel a few meters each side each night, we also went to downtown for one evening but it’s wasn’t anything special. We wouldn’t recommend leaving the area where the hotel is.||Encantada had two spots for restaurant areas, one by the water and one sheltered incase it rained. We sat mostly by the water because the view was indescribable. The beauty of this hotel is that it only has 8 rooms, which means every little detail is taken care of for each of the guests & that you can really enjoy & can’t compare to other big hotel chains. ||Every morning I ordered coffee to my room via WhatsApp, it was such great service, just to enjoy the view before the day started. WhatsApp was awesome we felt looked after with any food/drink orders, restaurant recommendations or taxi arrangement, thanks to Isabel for being a wonderful host.||Hotel restaurant breakfast was absolutely delicious !!!!!! We had the best food, the breakfast menu that’s included is more than enough with the fruits, the protein bowl with peanut butter (so good!), fresh juices, and however you like your eggs like traditional like huevos rancheros for example or avocado toast, they can do it & it’s on the menu and they will do it in the best way for you to enjoy it.|Restaurant service was beyond great, Miguel & Alberto were looking after us everyday, making sure we get our orders right away with the friendliest service. They did a fantastic job and we were glad to have met them.||We also enjoyed lunches, it was another ballgame, fresh ceviches, tacos 🌮, club sandwiches 🥪 you name it, all the good stuff.||We also enjoyed drinks during the day while we were at the beach or ordering to the room. The range was great & yummy.||We spent most of the day on the beach, it was stunning. Only a few beds, golden Sandy beach, clear & turquoise water. We swam and enjoyed the temperature, the waves were sometimes a bit high. There was security most of the day, not many sellers would walk past during the day and when they do they only stop by if you ask them too, not crazy.||One other day I went to the pool at the other hotel, it was really nice, a slightly bigger hotel with 23 rooms. Nice and serene, gotta love those small hotels. And another day we had dinner at another sister hotel, same food quality and similar menu, it was really yummy.

The beach and rooms were beautiful and the staff were attentive and courteous. Liz, in particular, was spectacular. She went from meeting our needs or requests promptly to anticipating our interests and questions. Warm and friendly, she helped make our stay memorable.

Wow, where shall I begin? This hotel is truly outstanding. The rooms are exceptionally comfortable yet elegant, and the food is absolutely delicious. But the real highlight of this place is the people. Everyone is extremely kind and attentive. Paola, at check-in, was extremely kind and pleasant, in our first day at breakfast, she sent me a cake for my birthday, which had been a few days earlier. It was such a nice detail, especially since I hadn’t mentioned anything, and that really made the full experience even better. She and Isabella help us with recommendations and, in the end, with renting a car for our next destination.| We can't wait to return !

The level of service at the hotel was outstanding. We stayed there for two weeks and most of the staff knew our names after a couple of days. They were always stopping to chat and see if everything was okay or could they do anything for you.||There are lots of loud beach clubs in the Tulum Hotel Zone but Encantada was not close to any of them. ||The beach is one of the best feature of Tulum where you can walk for miles in each direction from the hotel on hard packed sand.||Other than an indoor and outdoor dining areas the hotel does not have a lot of other facilities although you have access to a pool at a sister hotel across the street. They have a full bar. There are lots of shaded seating on the beach.||We had breakfast included and it was very good with fresh juice and fresh fruit plus of list of main items to have like eggs and french toast.||We ate at a lot of restaurants while we were there, but we had a few meals (lunch and dinner) at the hotel which we found to be very good and on par or better than some of the other places we ate.The hotel treated to dinner our last night there which was great.||The rooms were a good size with very comfortable beds. We chose a garden view room which had nice privacy when you sat on the your private patio. The property is so small you could be at the beach in 2 minutes from your room.

This was perfect for our honeymoon! It was quiet, private, clean, and very comfortable. We loved our room, and the beds were so comfortable! The deck furniture was awesome to lounge on. The beach and beach furniture is pristine. The food and drinks incredible. The staff were so incredibly friendly. You could ask any one of them for something, go to the front desk, or What’s App the front desk if you need something! We would definitely recommend.

I waited a bit to take my time and write a review that really does justice to our experience.||Everything was perfect, the food was delicious...OMG the polenta eggs!, the breakfast daily in the room with such a great service from all the restaurant staff, and on the beach, it was even better—so helpful with even the smallest details, like offering us a towel.||The sunrises every morning on the beach are indescribable, and don’t miss the sunsets at the hotel next door! P.S. The massages at the spa are unreal!||Even before we got here, the concierge team was always checking in with recommendations and services to make sure our stay was all about relaxing and enjoying... A special shoutout to Paola, during those days she went above and beyond what could be expected. You could easily love her, and without even trying, she became a friend. ||She was always attentive to us, and we couldn’t wait to see her to tell her about our day. She was always asking us about the little things, like what we liked most at dinner or what we did on our tours. ||These are such important details that make us feel like home and not in just any hotel.||||The bed was so comfy, and the bathroom set had such a lovely smell.||||We can't wait to come back.||T&M

A beautiful small resort loved by my wife and I, if you want quiet, excellent beach area, and sand right to your door this is it! Highly recommend! The little foot bath at door entrance is a nice touch!