Empty Vase Florist

I ordered a rose bouquet for my wife on Valentine’s Day. The flowers look great. The staff brought the flowers to my car. Great service. There are minimum orders for Valentine’s Day. This year, it was $350 for the day before and $400 for the day of.

The staff here were each unbelievably kind when we hadn’t quite made our selections by closing time. They were patient and knowledgeable, continuing to offer every alternative and seemed to truly enjoy - as we did - finding the perfect arrangement for a client gift. I couldn’t have been happier with how this turned out. There is a great selection of luxury gift items in addition to the flowers - soaps, candles, crystals, jewelry, cards etc.

I placed a Desighner choice arrangement for my mans birthday, and it looks amazing. He was very pleased with his surprise… yes men like flowers too!

Beautiful stuff.. very knowledgeable and friendly staff.. $$$$

Beautiful shop and arrangements but terrible customer service. They don't stand behind plants that they sell. Bought two boxwoods - within 6 weeks, one was dead and the other vibrant. Same care, positioning and watering schedule. Had to call three times, send two emails, duplicate photos and the reply was it was a watering issue. Not even a suggestion that I bring it in so they could look at it. For a shop with this reputation, they need to more confident of their product. Home Depot would be more responsive, not to mention much less costly.

Just moved to the area and found this gem while checking out the neighborhood. Staff was great the first day. Went back the next day to buy some things and get some flower stems and I felt like I was intruding on their day. Part of my purchase was 3 hydrangea and 6 peonies. Not an arrangement - just stems. The peonies died in under 24 hours. They were lovely and said they were getting more in the next day. Come in to get them replaced. The next morning, the hydrangea were dead too. I've purchased flowers for myself almost every week for 5 years now and I've never had that happen. They always last at least 5 days, some up to two weeks. At that point, I figured the flowers there aren't fresh and I'm not going back. Over $100 for the 9 stems. I could get the same thing at Whole Foods or Erewhon for half the price and they last twice as long. I was going to buy 3 tiny Christmas trees for my new place. I picked them up to add to my pile on the counter...$132 each. About 10" tall. I checked the other ones to make sure they were tagged correctly. They were. Found almost the exact same trees online for under $10. I'm from Chicago, so I'm use to city prices, but these were outrageous especially considering the quality. Not for me.

Poor communication. What they put together was nothing like what I ordered nor like the photos I showed them for inspiration. I ordered a bouquet for my engagement shoot. I had so been looking forward to my bouquet and I was completely disappointed. What they handed me looked like something someone put together with their eyes closed. They “tried to fix it” 2 other times and it just kept looking worse. I was then told that they didn’t have a lot of stock left. Not sure why they would tell me that they can create what I wanted if they didn’t have the right flowers in stock. Not to mention I spoke with them about the order 4-5 days before. I ended up being almost an hour late for my engagement shoot which I already paid for and walked out with no flowers. I would not recommend this place whatsoever.

They were very quick to put this together and deliver it, they called to make sure my request was correct and they didn’t get anything wrong. The flowers were beautiful and I am very happy with how it turned out.