Ryan L.
Yelp
I'm upset, and for all the wrong reasons.
being a weekly rider of the 501 queen, and often times being short turned at roncy, I've found myself looking at all the nifty stores in the area. I always looked at this restaurant and said to myself "man, I really gotta try this place, sooner then later" I finally went, and it left a bad taste in my mouth. I was the first customer of the day, literally the first customer waiting outside for the doors to open. upon coming into this restaurant it felt like going into a time warp, like being displaced into the late 80's early 90's, not a bad feeling, very nostalgic and for all the right reasons, it felt cliché at times, but very comfortable. I was told right away to pick a seat, which I did and I was brought a menu, I couldn't help but notice the pricing...and for breakfast it just seemed really really expensive. $15 or so for a decent sized meal, 7 bucks for a milkshake, and 2-5 bucks for extra sides. I looked over the menu, and I was torn between a couple of different items but I decided on an omelette(du fromage!...and other toppings), with two sides(peameal bacon and sausage). I sat and drank my water with ice, and I felt like I was being a bit of a pain, but I forgot to tell the server that I wanted no cilantro on my omelette(just incase) the server gave me a facial expression after words that I was being a pain, which made me feel worse. when my food came I was brought three plates one was my omelette with hash browns and bread, about six pieces of peameal bacon, and one sausage split in half. the reason why I'm bringing this up, the menu doesn't tell you it's one sausage split in half for $4.50 and six pieces of peameal bacon for $3.50. I felt burned...really badly. I consumed my sides without so much as a complaint. I worked on the hashbrowns, which I have had better, but given the circumstance, it was good. I moved onto my final piece of food which was the omelette, I took the first magical(or so I thought) bite and all I could taste was oil...I even went so far as to lift up the omelette and under it was just a big sloppy mess of oil. it tasted ok, once you got past the oil, I seriously wondered at the time of eating my food, as I am wondering right now, if the reason there was that much oil was because I was the first person in? or what? my plates were taken quickly as I continued on my third glass of water. I was in the zone with my music blasting in my ears and my food settling in my stomach. without any warning what so ever I was given the receipt...now I take this from the standpoint a huge negative, my opinion wasn't asked how the food was, nor was I asked if I wanted anything further...which to be honest I found to be pretty disrespectful. to paint the scene a little bit further, there were other customers that were treated in about the same fashion as I was, BUT, when three ladies came in, the server actually sat down with them, had a conversation with them, etc etc etc. I paid my bill and I left.
I really wish I could rate this "easy restaurant" higher, but I feel after being repeatedly punched in the face with some of the worst customer service, my hopes for an amazing breakfast were absolutely crushed. I've vowed after this experience never to come back...and to take it a step further, eggsmart is right next door, where I have had OUTSTANDING service, at every location, and appreciates me as a customer.
easy restaurant...easy on the customer service, easy on the food portions, not so easy on the wallet.
WILL NEVER COME BACK.