Drake General Store

Located in the basement of the Bay, it’s easy to miss this branch of the Drake General Store. Smaller selection than other branches, but still cute and good for gifts.

As stated by others, we also had a horrible experience with returning items. Their size chart for dog onsies is not accurate. Also, I did not like the scent of the candle. So, we shipped back all the items purchased because according to their website "We always hope that you love everything in your order, but if you're unsatisfied for any reason with any of the items you received, we’re more than happy to offer a refund". I was only given a partial refund as they claim that the candle was not in the package yet I returned everything in the same box as was sent to me. It has been more than two months now and I have followed up repeatedly but still no answer. I will never shop with them again which is unfortunate as they were a local store and carried many Canadian-based products.

I loved shopping here when they had a store on West Queen West. The shop was so well-curated and the staff was great. The new online experience is terrible. I placed an order 27 days ago, to be delivered within the GTA, and I have yet to receive it. Customer service is no help. Please bring back the stores to avoid situations like this.

Had a fantastic experience ordering online to send a gift to a friend! Carlo was able to input a custom note and made it hand written which was an incredible touch! Thank you Carlo and the Drake General Store team!

The only option to exchange or refund is via mail atm and at the customer’s expense. I don’t think the customer should be responsible for this added expense just because stores are currently closed. If they were open, I’d gladly return it there. I even offered to drive on-site to avoid paying for the return label and that was also turned down. Overall, terrible customer experience. I’d encourage people to look elsewhere for gifts in case they need to be refunded or exchanged.

Very unique and high quality store, right under Hudson Bay's, but way too expensive. You can get most products elsewhere for less.

Everytime I come here, I find the merchandise lack Lustre and expensive. If yiur passing by sure take a look. But don't make a special trip just to check it out

she say do you love me i tell her only partly i only love my bed and my momma im sorry