Deerhurst Resort

We went there for family day weekend, and we just loved it! So many fun activities planned throughout the weekend by the property management for kids plus the all inclusive winter activities like cross-country skiing, snowshoeing, fat bikes, kick sleds.. With the storm weather added such beautiful elements to all the activities..

This past summer, we hosted our Indian wedding at Deerhurst Resort, and the experience was amazing! Stephanie and John were instrumental in turning our dream wedding into a reality. The resort staff went above and beyond to accommodate us and ensure everything ran smoothly. Our guests loved the seamless check-in, the beautiful venue, and the overall experience throughout the weekend. The staff did everything they could to bring our vision to life. We highly recommend Deerhurst Resort and their events team for any wedding or event!

Overpriced, underwhelmed. Paying for resort fees for less amenities than near by hotels. We were expecting dated rooms but not aware no housekeeping, everything is an extra cost. Pool area is not as nice as pictured, no sauna, steam room is only part of paid for spa packages. Huntsville in winter is the best, we thought we'd treat the family to something extra this family day. Next year we will know better

As first-time visitors to Deerhurst Resort, we were excited for a relaxing getaway, but unfortunately, our experience fell far short of expectations. Our room was located right outside the lobby on the first floor, facing the parking lot. This not only lacked the serene atmosphere we were hoping for but also made it difficult to enjoy any sense of privacy or peace. Breakfast was another major disappointment. When we opened the containers, there were no eggs, French toast, or fruit available. It felt poorly managed and completely unorganized, especially given the premium price we paid for our stay. Adding to the awkwardness, we were seated at a table with two random ladies during breakfast. As a couple trying to enjoy a nice, quiet meal together, this was uncomfortable and intrusive. It’s unclear why the resort thought this arrangement was appropriate. Overall, this experience did not live up to the expectations we had for a resort of this caliber. Improvements in both service and guest accommodations are definitely needed.

Stayed at Lakeside resort, great stay. Originally booked at summit lodge, toilet was not functioning and after some complaining, was upgraded to larger room at Lakeside lodge. Lakeside rooms are brand new compared to the older ones at summit lodge. Lakeside is further away from the pavilion but there is a shuttle. Facilities were good, the hot tub was great. We went right before Christmas so the facility was not crowded. Recommend.

What a beautiful place! Guest services were so kind and very efficient. The resort at Christmas time is just stunningly decorated. Our room was clean spacious and comfortable. Everything offered makes this an amazing vacation spot. We had a wonderful time

I am struggling with the 4 🌟 rating for this place considering all the 1 🌟 ratings, but I am not going great to dispute Google's math. I booked this location based on the rating. The area surrounding this hotel is magnificent, and I might find more superlatives in the summer or fall for the scenery. After that it is an average place to stay. After we had moved our bags up two flights of stairs and basically settled in, we were advised some random person that there was no water in the building due to a hot water heater replacement taking place. There was no mention of this when we checked in. The front desk said they would try and locate another room for us. The long wait for a response led us to pack up and head to the front desk. A day manager finally came out and offered another room in a different building. With some gentle urging, he offered to help get our bags up to the second floor. We appreciated that. He also offered a $50 voucher to be used for meals, which was appreciated. The rooms (we saw two) are in need of some freshening up. These are time shares or perhaps owned suites in the #50's buildings. We made a reservation at the Antler Steakhouse, which appeared to be on site. It is not and requires a vehicle. The road signage is hidden, and the sign's light was burnt out. A small aggravation. Our visit turned a corner at the Antler Steakhouse. Our meals were excellent and the service was superb. The next morning we had breakfast at the Eclipse restaurant and it was very good. It is a beautiful location and the common areas are very nice. I keep reading the same basic platitude from the 'owner' in response to reviews with no real sense of resolution. I won't be back.

Absolutely terrible experience. This resort has gone downhill and is geared only towards children. I actually left a day before my checkout because I could not handle the loud atmosphere, lack of things to do, and terrible staff service. I booked a stay for two nights for New Years Eve and New Year’s Day. I arrived at 5pm on New Years Eve only to discover they had no adult activities for new years. No fireworks on-site and no dinner on-site since it was completely booked. As a paying hotel guest, I assumed I would have somewhere to eat dinner, especially paying the additional cost for New Year’s Eve for the room and the $38 resort fee PER NIGHT. I had to drive into town to get dinner. There were so many unattended children riding luggage carts in the hallway (I stayed in the main Pavilion on the second floor), screaming, running down the hallways. It was unbearable. Why did none of the staff ask children to be quiet at 3:00am? The room was disgusting. Red carpet, old furniture, outdated bathroom. No body wash, lotion, or hand soap was provided. The toilet was installed improperly on an angle and the shower had mould in the grout. Upon informing the staff member at the front desk I had to leave early because I could not handle being at the resort any longer, they refused to do anything and I walked out paying $884 for a one night stay. The staff barely spoke English and I was not provided a manager to speak with. How is this a 4 star hotel? I will never return and I will be sure to spread the word about this awful experience. DO NOT STAY HERE. It is a scam and they try to get every penny they can out of you. I am so disappointed I don’t even know what to do. Stay away.