Benjamin M.
Yelp
I'd brought a few designer goods to Wasteland before I came to Decades. Had the nicest guy helping me at Wasteland, and they took my Dries Van Noten/Linda Farrow sunglasses and a Shipley & Halmos blazer from me, and gave me cash on the spot. I had quite a few more designer items with me, and the employee suggested I try Decades down the street.
I get to Decades, get rung in, and wait by the register for a few minutes before a woman comes out and asks if she can help me. I tell her I have some items they might be interested in according to the guy who sent me from Wasteland. She immediately says "No, no no, we have a 10 item minimum to sell." I'm thinking, "That's stupid, but OK" and start leaving when she starts looking through my stuff anyway. "Oh no...we would never sell Hugo," she remarks on a blazer, and then looks at me like I should be sad or hurt about it. I'm neither, and she decides they won't take any of them. Then she's grabbing at a gorgeous reversible brown suede/white leather Dolce and Gabanna motorcycle jacket I had, looking for a name tag. I tell her, it's reversible, so no tags, but it's D&G. She hems and haws, and then asks Jeffrey to come over. She explains to him that I don't have the minimum 10 items, but I have this jacket. She starts looking through my stuff more, and finds a Dsquared knit vest, some Oliver Peoples sunglasses and a Vivienne Westwood button down. Jeffrey won't look me in the eye this whole time, and he only communicates with the saleswoman, constantly whispering into her ear. AND he's dressed like a f'kn clown, with some awful vest with a ton of extraneous zippers on it. While Jeff was inspecting the Dsquared vest, the woman asks me who makes the navy velvet blazer I was holding. I tell her she wouldn't be interested in it, because even though it's a cool blazer, it's not premium designer. She asks again, and I tell her it's Tommy Hilfiger. Jefferey immediately whispers to her (although I can hear him), "Oh god no...pass, pass, pass" and then minces away. The lady hands me the items, and says only "Thank You." No mention of the conclusion Jeffrey came to, or a "thanks for bringing this in, but no thanks." Just THANK YOU. Maybe she thought I heard Jefferey whisper to her.
I have a few points to make here. First off, up your basic customer service. Don't think you're going to intimidate someone by openly scoffing at something they brought in to possibly consign. I don't know a thing about Decades and what brands they sell or don't sell, or their consignment rules, and was directed there. What other reason there is for behaving like such uppity c*nts (self-esteem issues? fear of middling American designers?) isn't a good one.
Secondly, I love me some designer goods, and often pay a dear price for it, but I'm not ultimately ruled by labels. If I find something good, and Tommy Hilfiger (surprisingly) makes it, I'll get it. People who think the opposite live in a very small world, where they spend too much on clothing and usually dress like clowns because of it (i.e. Jeff's "zippers-to-nowhere" vest).
Finally, I walked into a f'kn consignment shop. You're selling used, second-hand, should-be-cheaper-than-brand-new designer goods. I'm not sure if you realize that, because your attitude levels exist on a plane that is simply otherworldly. I've NEVER been to a high-end boutique that deals in BRAND NEW IN-SEASON clothes and been treated as poorly. There's no justifiable reason to act like that no matter the situation, but it's particularly harrowing and absurd at a second-hand shop. It's like you're really TRYING your best to be that insufferable?
Judging from the other reviews here, I'm happy to have had my Hilfiger jacket with me.