Joseph H.
Yelp
I have waited a long time to write this review, as I was hoping management would fix this issue. However, it has now been months and this has not been resolved, with no communications, so here goes...
My wife and I went to Bier Baron for their Summer Cask Series. We had VIP tickets, which entitled us to a space to sit, a t-shirt, and tickets to a future event (mainly the Cask Series). The event was fun and we had some excellent beers. During the event, we were asked to complete a form that had our address and contact information so we would be able to receive our items. We did and provided them to our waiter. This is where the trouble began...
A few months went by and we did not see anything from them regarding the items and nothing came in the mail. We were prepping to move, so we called. I left a message trying to figure out the issue and stating that, if the items had not yet been mailed, that our address would need to be updated. No response.
I called again about a month later, after we moved. I left another message. I have tried on multiple occasions to get through. The e-mail client on their website appears to be broken and, just last week, I sent them a Facebook message off of their Cask Series event for the winter (which comes up in a few days), stating our interest in attending if we could get our items from the last event and asking for next steps. I have yet to receive any response at all...
In the end, the really sad part is that the events are a ton of fun and we would have bought tickets again if we had received communications from them. I understand things may get lost or that something can no longer be accommodated, but communications are a must in these situations.
Given that management has no intention (obviously) of communicating with its customers and ensuring that they fulfill their obligations, we will no longer be attending these events. Additionally, while they do have a nice beer selection, I can get the same (or better) from a number of other bars around DC (Churchkey, The Sovereign, Quarry House, etc.). As such, my wife and I will no longer be visiting this establishment.