Daphne - Rome Boutique B & B

Only the location was nice because you were pretty much close to everything. The room was kind of ok , with a bit of mold. The thing that annoyed me the most was that a day before the check in they informed us that we stay at the 5th floor , the "hotel" has a tiny elevator for one person meaning if you are a person with a wheelchair, you will not be able to go to your room. From my experience I would recommend it if you want to stay somewhere cheap without spending a lot of money.

Booked on booking.com, pictures of room do not match. Room is in not the best shape and wifi does not work unless you sit in the hallway. AC was subpar and the jacuzzi looked as if it was falling apart. The front cover was off leaving the underneath exposed. They had the coffee pot sat up on a cloth bench, there were not hand towels in one bathroom. The view is terrible. Not worth the money.

Excellent location. However the room was very cold, even the heating and the air conditioners were on - they did not work proper. It was very pitty, because we were there exactly on my birthday and we were so disappointed from all this experience. There was extremely ugly extra bed near the front door, which was not visible on the pictures in Booking.com and which changed completely the atmosphere in the room. I have mold allergy and I couldn't sleep well in the room.

Daylight robbery by smooth talking thieves! I haven’t ever written such a scathing review for any other property, but this experience was my first and hopefully last. I wish that other people intending to book this review learn from my experience and never book here! I paid Euro 500 for this property for 4 nights which isn’t a cheap cost, but the service rendered was deplorable. I booked a non-refundable booking with this property for 4 nights during a visit to Rome. The check in process went on smoothly and we were able to get access to our room with no issues. That was possibly the only smooth part of this whole stay. We checked in at 2pm and by 4pm we had noticed the AC was not cooling appropriately enough and the toilet flush was not refilling and took a long time to refill, definitely over an hour. We needed to step out so I requested for an iron box, and was told no one was available to provide one to us, and we would have to wait till the next morning. We got back at night and the AC was still not cooling and we slept the night in Rome’s summer without a functioning AC, which was a facility this property included in its hotel features. The bathroom tank was refilled this time, so we were able to flush, once. And wait for another 1-2 hours for it to refill again. The reception was supposed to be manned at 8:30am. But no one was available until 9am (when I last went out to check), after which I sent Monika another message requesting for the iron box which we finally received at 10am. Still no assistance offered for the AC or bathroom flush. I had informed the property that I intend to leave this property because there was no one to attend to our requests for 18 hours! Time of initial request was 4pm the previous day and until 10am the next day, I had not received any assistance with the flush or the AC. My partner and I made the decision to move out of the property and made another booking for the remaining three nights and promptly left the property. I made multiple requests for a refund to this property but of course, no one replied! I was happy to pay for the night I stayed, and even a bit more for service fees. However, they have just continued to take the entire 4 nights fee from me and not refund anything. During all this while, I noticed their property kept showing up when I looked for available rooms, which meant they had an extra room spare. All they needed to do was to shift me to a vacant room if this one had issues, but they didn’t. They didn’t feel the need to address my concerns or even assist! I was later on informed by the property that the AC was in the wrong setting. Agreed, this could have been my oversight, easily solvable if there was someone to assist at 4pm when I first notified them. They also informed me that I broke the flush!? Because they think it was the first time in my life that I used a flush, and within 2 hours of me checking into the property, it was my life’s goal to break the flush of the property. What a joke! I am attaching with this review the complete list of evidence I have with me including correspondences with the property. Their lack of response and assistance should warn you of their poor levels of service and their agenda to loot guests. Please save your money and do not book here. They are an unethical lot who are a shame on the good name that Italy has.

Stayed here early March 2020. Room was a great size, extremely clean and comfortable. Staff were very friendly and helpful. Breakfast was really good with a wide variety of continental food. Location is brilliant. 3 minutes to the trevi fountain and a great location to access all of Rome tourist spots. Would definitely stay here again

Perfect location Close to di trevi and barberini metro station taking us to every attraction . Apartament clean and comfortable. Very kind staff. Nice Italian breakfast only few steps away from the venue. Highly recommended !

Small, Nosie and no cleaning. We were there for 4 days, and never had cleaning. Its not a Hotel, Its a Airbnb. And appartement which has turn into small rooms and therefor are the the walls very thin, so you can even hear the TV next door. Not to mention that the A/C make a lot of noise from the fan outside the window. Its was not possible that they could storage our luggage (We wrote and asked), I guess because there is no staff. so we had to find a place in the city. Pro: The Location is great and the room was clean when we arrived. The bed is a 6/10. A/C works fine. We got it for a fair price(discount) - but I rather have a traditional Airbnb instead for this, its better value for money. Or pay the little bit extra with a Hotel that provides services. Would not recommend.

I arrived at 11:00 p.m. and had no instructions to enter. The owner wanted me to move from room to room 3 times in a 4-day stay. The room without light that overlooks a dirty and noisy courtyard. All very sloppy. Super expensive for what it is. They charged me 70 Euros more and did not give me an invoice or explanations (despite the fact that the taxes were broken down in the shipping price!). Impossible to contact the hotel management during and after my stay. The DO NOT answer.