Crown Towers Melbourne

We are returning guests in this hotel and it used to be so much better then it is now. Always loved the location, the luxury of the rooms, comfortable beds and a beautiful bathrooms. Location is still the same, but now something has changed in the hotel and not for the good. Beds are made very untidy and rough, the crystal lights in bathroom are filled with dust, phone in my room did not work and was not clean. Staff was helpful and fixed a phone after couple of visits into my room. At 1am in the morning my door bell rang ( even though I had do not disturb button on ) and there was someone from the hotel delivering a medicine, it was a bit frightening and took me about 5 minutes to figure out that he just mistaken the room number. During check in a lady at reception was losing her temper and getting angry when I asked to put me in the room which I stayed previously and had requested when was making a reservation. Other staff members were polite and friendly. Hotel and the services are deteriorating and some urgent improvements are needed. Over Melbourne Cup week have spoken to many people who were guests in the Crown Towers and everyone has noticed the difference. Hopefully the management will be able to put things back on track as it is a beautiful hotel in an unbeatable location. Still giving them 4 stars as hoping things will get back on track in the near future.

The location is great. The hotel in general is nice and offers a great verity of food options. The service is relatively ok and the staff in general is nice. Having said that I didn't feel any personal touch whatsoever. The only time I felt that the staff made an effort was at breakfast the last day when the kind waitress told me she recalled that I drank latte the day before and if I wanted the same this morning. I booked a studio the room in general is nice with an amazing view over the river, but it needs general maintenance, there is some sort of wallpaper that needs to be fixed properly specially when it connects to the wall under neath. Over all the stay was good but there is for sure room for improvement. My cousin though was staying in one of their extrusive suites which was in a high floor and had it's separate entrance, the room looked so much better maintained than the studio I was staying at. The hotel has a lot to offer but if they make things a bit more personal it would be so much better,

Please do yourself a favour and spend your money elsewhere. The only good thing about this place is the actual room while they charge for the service of a 5 star hotel, which you will never get. We got the deluxe villa with butler service which was a terrible experience. The crystal club access is a waste of money. You have to wait over half an hour for a coffee and many of the items on their menu is just not available, something that would be disappointing at a normal cafe let alone a “5 star hotel” service. The butler is non existent. They charge you for the butler service and the butler is no where to be found. When you bring it up with the management they say sorry and they say they will provide your feedback to their team however they do not care that you paid for the butler service and never received it. Kind of like a scam when you charge someone for something and never deliver the service. The management is as useless as the butlers they will do absolutely nothing and do not care about costumer satisfaction. If you’ve been to any 5 star hotel you will be able to tell the poor costumer service and quality at crown towers.

Crown Towers offers an impressive experience from the moment you arrive. Our stay for a birthday celebration was truly memorable, with exceptional service and beautifully appointed rooms. The pool area was a highlight - relaxing and well-heated, making it a perfect spot to unwind. One downside was the limited complimentary water; only one bottle per person is provided, with additional bottles available for purchase. The alternative offering was that the bathroom water is filtered. However, the buffet breakfast at the Conservatory was fantastic and well worth it. We also enjoyed a delicious club sandwich through room service for a midnight snack. Overall, it was a nice stay!

I decided to de stress. Spending over $2500 for 3 nights including entry to the Crystal Lounge. |I honestly felt like I was forgotten, in the way, an after thought |First issue I was given a room directly by the lifts with a connecting door. |The next door had small children who screamed, yelled carried on from 6am to midnight. Also as my room was beside lifts everyone else who also had small kids walked past my room unable to use inside voices |As the hotel now seems to be open to every child known to man and resemble a childcare centre then put them all on one floor and position those without children on another floor. |Most staff great, waitress in crystal club obviously didn’t want to be there. Sat for pre dinner drinks and not even the offer of a drink |Rooms ok |But no tissues, cheapest toilet paper and stupid limiting toilet paper holders. One square at a time. Was someone eating it???||Wifi doesn’t work. Ended up not doing any work for 3 days|No info on check in. No wifi no details in room about where or who to call if needed ||Honestly it’s a giant expensive childcare centre and the pool is like the local ymca||Obviously this is what crown wants as those travelling for relaxation are not thought of at all ||On spending $700 a night I had a vacuum cleaner outside my room the whole stay. ||Room service food cold and on 2 nights they forgot half my order both times. ||Most staff lively though

Very rude customer service Asked for a water in middle of the night as he was choking a bit and contacted the guest service they said it s10$ and instead of providing straight away and they keep saying 10$ I am not Running away as I booked it for two days. While checking out as well when I explained to receptionist she was like yes it’s 10$ you need to pay it. lol seriously Never visiting again.

Notice that they do not care about their customers and never even bother to read reviews or answer them. Worst hotel in Australia for its class group. I made the mistake of booking Crown Melbourne after staying at Crown Sydney which is simply amazing and one of the best experiences you can have. First of all they rip you off by taking all your money on check in instead of checkout as they know they will steal from you later and this is an unbalance of power and quite dishonest. I made the mistake of getting breakfast but was never told that they were not a normal hotels and did not serve breakfast till 7. This is unheard of for an international hotel. You have travellers, people going to airport, on tours, business people etc... every hotel I have ever been to starts breakfast between 5 and 6. This is normal and expected. The girl at the counter was one of the most unprofessional people i have ever dealt with. I could not have breakfast because I was doing a tour so I said I was not happy because I would be hungry but there was nothing I could do so just refund my money. After arguing with me she finally said she would refund 2 breakfast but I had to pay for today. I asked why should I pay for something I am not getting? She said she could make me a boxed breakfast and I declined as I said that I could not eat on the bus and that I cannot carry a box around with me all day. After arguing with me again I told her that if she was working for me and treated one of my customers like that she would be sacked as it would give my business a bad reputation. She then did not like that so she went and called security on a 66 year old woman because she was frightened of i don't know what. I was perfectly calm. I was not yelling or swearing. Just because you don't like the message does not make a person rude. The manager on duty came and said that he could not give me today's money back as he had" a duty to protect the company ". His exact words. So they just want to make money at all cost and not provide what people are paying for. Rooms are dirty and dusty and I have same comments as previous review. Do not stay there. Not an acceptable standard. The rooms are old, need refurbishment, rooms are dusty and dirty, the windows are not sound proof and the service is non existent and you pay in advance for something you are never ever going to get. My room overlooks a roof with vents for air-conditioning and you hear it all night. A 3.5 star hotel at best but service brings it down to 2. A long way to go to reach 5 stars. Suggest they go to Sydney to see how it should be done. Pretty lobbies just don't cut it. DO BETTER MELBOURNE. anyway will now have to go to court for my money back. Stay well away from this place. Other hotels and rooms are so much better for the price.

Superb location! Exceptional service from making a reservation to maintenance and personal driver. Grand rooms and amenities. It would be great if the pool and steam room could be open longer and if a pillow menu had a memory foam pillow. Buffet breakfast at conservatory was good, it would be better if it had more vegan options.

We are returning guests in this hotel and it used to be so much better then it is now. Always loved the location, the luxury of the rooms, comfortable beds and a beautiful bathrooms. Location is still the same, but now something has changed in the hotel and not for the good. Beds are made very untidy and rough, the crystal lights in bathroom are filled with dust, phone in my room did not work and was not clean. Staff was helpful and fixed a phone after couple of visits into my room. At 1am in the morning my door bell rang ( even though I had do not disturb button on ) and there was someone from the hotel delivering a medicine, it was a bit frightening and took me about 5 minutes to figure out that he just mistaken the room number. During check in a lady at reception was losing her temper and getting angry when I asked to put me in the room which I stayed previously and had requested when was making a reservation. Other staff members were polite and friendly. Hotel and the services are deteriorating and some urgent improvements are needed. Over Melbourne Cup week have spoken to many people who were guests in the Crown Towers and everyone has noticed the difference. Hopefully the management will be able to put things back on track as it is a beautiful hotel in an unbeatable location. Still giving them 4 stars as hoping things will get back on track in the near future.

The location is great. The hotel in general is nice and offers a great verity of food options. The service is relatively ok and the staff in general is nice. Having said that I didn't feel any personal touch whatsoever. The only time I felt that the staff made an effort was at breakfast the last day when the kind waitress told me she recalled that I drank latte the day before and if I wanted the same this morning. I booked a studio the room in general is nice with an amazing view over the river, but it needs general maintenance, there is some sort of wallpaper that needs to be fixed properly specially when it connects to the wall under neath. Over all the stay was good but there is for sure room for improvement. My cousin though was staying in one of their extrusive suites which was in a high floor and had it's separate entrance, the room looked so much better maintained than the studio I was staying at. The hotel has a lot to offer but if they make things a bit more personal it would be so much better,

Please do yourself a favour and spend your money elsewhere. The only good thing about this place is the actual room while they charge for the service of a 5 star hotel, which you will never get. We got the deluxe villa with butler service which was a terrible experience. The crystal club access is a waste of money. You have to wait over half an hour for a coffee and many of the items on their menu is just not available, something that would be disappointing at a normal cafe let alone a “5 star hotel” service. The butler is non existent. They charge you for the butler service and the butler is no where to be found. When you bring it up with the management they say sorry and they say they will provide your feedback to their team however they do not care that you paid for the butler service and never received it. Kind of like a scam when you charge someone for something and never deliver the service. The management is as useless as the butlers they will do absolutely nothing and do not care about costumer satisfaction. If you’ve been to any 5 star hotel you will be able to tell the poor costumer service and quality at crown towers.

Crown Towers offers an impressive experience from the moment you arrive. Our stay for a birthday celebration was truly memorable, with exceptional service and beautifully appointed rooms. The pool area was a highlight - relaxing and well-heated, making it a perfect spot to unwind. One downside was the limited complimentary water; only one bottle per person is provided, with additional bottles available for purchase. The alternative offering was that the bathroom water is filtered. However, the buffet breakfast at the Conservatory was fantastic and well worth it. We also enjoyed a delicious club sandwich through room service for a midnight snack. Overall, it was a nice stay!

I decided to de stress. Spending over $2500 for 3 nights including entry to the Crystal Lounge. |I honestly felt like I was forgotten, in the way, an after thought |First issue I was given a room directly by the lifts with a connecting door. |The next door had small children who screamed, yelled carried on from 6am to midnight. Also as my room was beside lifts everyone else who also had small kids walked past my room unable to use inside voices |As the hotel now seems to be open to every child known to man and resemble a childcare centre then put them all on one floor and position those without children on another floor. |Most staff great, waitress in crystal club obviously didn’t want to be there. Sat for pre dinner drinks and not even the offer of a drink |Rooms ok |But no tissues, cheapest toilet paper and stupid limiting toilet paper holders. One square at a time. Was someone eating it???||Wifi doesn’t work. Ended up not doing any work for 3 days|No info on check in. No wifi no details in room about where or who to call if needed ||Honestly it’s a giant expensive childcare centre and the pool is like the local ymca||Obviously this is what crown wants as those travelling for relaxation are not thought of at all ||On spending $700 a night I had a vacuum cleaner outside my room the whole stay. ||Room service food cold and on 2 nights they forgot half my order both times. ||Most staff lively though

Very rude customer service Asked for a water in middle of the night as he was choking a bit and contacted the guest service they said it s10$ and instead of providing straight away and they keep saying 10$ I am not Running away as I booked it for two days. While checking out as well when I explained to receptionist she was like yes it’s 10$ you need to pay it. lol seriously Never visiting again.

Notice that they do not care about their customers and never even bother to read reviews or answer them. Worst hotel in Australia for its class group. I made the mistake of booking Crown Melbourne after staying at Crown Sydney which is simply amazing and one of the best experiences you can have. First of all they rip you off by taking all your money on check in instead of checkout as they know they will steal from you later and this is an unbalance of power and quite dishonest. I made the mistake of getting breakfast but was never told that they were not a normal hotels and did not serve breakfast till 7. This is unheard of for an international hotel. You have travellers, people going to airport, on tours, business people etc... every hotel I have ever been to starts breakfast between 5 and 6. This is normal and expected. The girl at the counter was one of the most unprofessional people i have ever dealt with. I could not have breakfast because I was doing a tour so I said I was not happy because I would be hungry but there was nothing I could do so just refund my money. After arguing with me she finally said she would refund 2 breakfast but I had to pay for today. I asked why should I pay for something I am not getting? She said she could make me a boxed breakfast and I declined as I said that I could not eat on the bus and that I cannot carry a box around with me all day. After arguing with me again I told her that if she was working for me and treated one of my customers like that she would be sacked as it would give my business a bad reputation. She then did not like that so she went and called security on a 66 year old woman because she was frightened of i don't know what. I was perfectly calm. I was not yelling or swearing. Just because you don't like the message does not make a person rude. The manager on duty came and said that he could not give me today's money back as he had" a duty to protect the company ". His exact words. So they just want to make money at all cost and not provide what people are paying for. Rooms are dirty and dusty and I have same comments as previous review. Do not stay there. Not an acceptable standard. The rooms are old, need refurbishment, rooms are dusty and dirty, the windows are not sound proof and the service is non existent and you pay in advance for something you are never ever going to get. My room overlooks a roof with vents for air-conditioning and you hear it all night. A 3.5 star hotel at best but service brings it down to 2. A long way to go to reach 5 stars. Suggest they go to Sydney to see how it should be done. Pretty lobbies just don't cut it. DO BETTER MELBOURNE. anyway will now have to go to court for my money back. Stay well away from this place. Other hotels and rooms are so much better for the price.

Superb location! Exceptional service from making a reservation to maintenance and personal driver. Grand rooms and amenities. It would be great if the pool and steam room could be open longer and if a pillow menu had a memory foam pillow. Buffet breakfast at conservatory was good, it would be better if it had more vegan options.

Truly 5 stars! Spacious and comfortable rooms, with a great bathroom make this place a fantastic place to rest at the end of the day. The location is great, right on the Yarra river, and it's an easy walk on the riverside or across to Federation Square. Breakfast is great and the staff is really friendly (free chocolates every turn down service!) It is quite expensive, and no free water is a sore sight, especially when you're paying so much. The other thing is that it is so so busy. The rooms and hallways are quiet, but the lobby/casino and food court area are just way too packed. It's the only casino in Melbourne, and it's right in the city too, so expect lots and lots of crowds, regardless of the day of the week. If you can manage the crowds -- or if you're going to join them in the casino -- this is a great place to stay right in the middle of the action!

The first time I heard about the Crown Towers, someone told me it was the type of place that Oprah and Tiger Woods would stay at if and when they came down to Melbourne. Well coming from Sydney meant I didn't have to make quite a long trip, but enough to make me curious about what all the fuss was about. Safe to say, it put an image in my mind immediately. But the image in my head did not do it justice. The lobby at Crown Towers is an immaculate display of polished marble and high ceilings. The line at the concierge was a bit of a bother (and it also took us three hours to check in because they had trouble finding the booking). Instead of putting us in a bad mood, we waited in down stairs food court, had a bite, and by the time we came back, everything was in order. We had a double room which was pretty decent size-wise; it had the usual flat screen TV, iPod docking station, mini bar, walk in wardrobe and safe etcetera, etcetera. What we were really impressed with were the bathrooms. It had a bathtub with fully functioning in built LCD TV, marble tops, a massive mirror, and separate toilet and shower. The shower also had that cool rain shower option or the traditional hand held. Think about attention to detail! We had room service, extra fluffy bathrobes (they are amazing), and slippers brought up on request. Definitely the one place I'll be staying at in Melbourne from now on. I looked forward every time to an immaculately clean room and welcome Lindt chocolates next to my pillow.

I find the hotel foyer extremely tacky to be honest -- there are Rolex and Louis Vuitton stores literally in the lobby of the hotel. That said, the room and the service has been impeccable, the bed is very comfortable, the view from the 17th floor is absolutely amazing (and I'm only halfway up the building) and I like that they included plenty of bathroom amenities and even a tv for the bathtub. (Suggestion for Crown: Bubble bath would be nice.) I also like being able to order room service from the in-room iPad. Food delivery has been surprisingly prompt each time and, though pricy, the meals have generally been delicious. (I highly recommend the cheese plate and Caesar salad, and the ice cream is pretty good, but I didn't particularly like the goat cheese ravioli with lamb ragu.)The free breakfast in the morning is extremely classy, overlooks a great view and has a wide variety of tasty items. I had the best massage of my life in the hotel spa. (Very therapeutic. He gave me feedback on the various tensions he found throughout my body and recommendations for repairing them.) I also made a few atypical requests to the hotel staff and they accommodated all of them! I expected to hate the hotel after seeing the lobby, but it's actually been a great.

This hotel tries to give the appearance of luxury from the moment you step in - from the fancy, high-end shops to the decor in the room, to the little touches like chocolates on your pillow and turn-down service. But what is luxury if the basic amenities that humans need or so lacking (or expensive)? To start with, no free water?? What are you, a Holiday Inn? For $300+ AUD a night, that's pretty shocking, considering Sheratons and Westins give out free water in the room. The big bottle is $8AUD, if you can believe it. Also, no tissues in the room. Which meant I had to run to the bathroom every time my allergies woke me up in the middle of the night. And, they use ultra-thin, ultra-coarse, single-ply toilet paper. What the hell? I know there's a Costco nearby, go get some Charmin please. I've never, in all my travels and staying in hotel, used such flimsy toilet paper in my life. Finally, your "free" wifi is woefully slow and inadequate. That it took 2 full minutes to load my gmail page isn't even the worst part. Imagine trying to load a site that had more images and cookies to download and store, like say, the Qantas website, so I could preorder meals and check-in. The extremely slow speed was almost insulting, like it was taunting their customers. Why offer it at all if you're going to make it that excruciating to use the internet? Every other hotel and $20 hostel I've been to that offers free wifi have significantly faster speeds than here. Eating at the hotel stretches the wallet even more, as everything is ridiculously expensive there, even the food court. The one thing I will say, is that this hotel has the nicest hotel gym that I've been to anywhere in the world. This is a gym that I would definitely pay for if it was offering membership. I can forgo the chocolate and the faux-luxury for a hotel with basic necessities. The experiences I've had with this hotel seem to indicate that they are more focused on squeezing every single cent out of every single thing, like a cheap airline like Frontier or Spirit. My other review was highly critical of the casino, and combined, I definitely will not be coming back to this hotel on my next visit.

I stayed here when i was in Melbourne to catch the Def Leppard concert. I stayed in a suite as the standard rooms were booked out. The suite has a separate living room with capsule coffee machine. There is a walk in wardrobe separate from the bedroom. The bathroom has a large tub. This is a luxury hotel but no porter service. There are many restaurants in the Crown complex.

I have stayed at the crown towers quite a few times before, and I am always very impressed by their rooms on offer. The standard room is beautifully designed, with classy and modern furniture. The room is quite spacious- enough to walk around comfortably. There is also a walk in wardrobe, desk and lounge seat with an accompanying coffee table. The bathrooms here are also very well designed, two large glass doors lead into the expansive bathroom that is brightly lit and covered in stone/marble. The bathroom offers large mirrors, twin sinks, rainfall shower and a bathtub that faces a mini TV. Overall I am always pleased when I stay at crown, the hotel staff are all very professional and friendly. I always have a fantastic time.

If this is a five star hotel then I'm an astronaut getting ready for my mission to mars on Monday. Forbes obviously have never stayed at The Langhams or The Grand Hyatt. This is a four star and that is being extremely generous. So overpriced.

My wife and I stayed at the Crown Towers during our visit to Melbourne for the Australian Open. The location of the hotel is great-it's a short walk into the Central Business District and there are a multitude of restaurants on the property/complex or within a 10 minute walk. There is a major transportation hub (Flinders Station) within walking distance-from there, you can pick up the tram which makes Melbourne navigation simple. There are also a number of higher end stores (Rolex, Louie Vuitton etc) part of the Crown complex along with a huge casino. So, if you are looking for things to do, you won't be lacking options. The room we stayed in was excellent-we had a king size bed; the bathroom was large with dual sinks and a separate soaker tub/shower with rainfall shower head. The room had a refrigerator and a safe-both of which were very nice features. Service was excellent throughout our stay, including a nightly turndown service. One of our favorite parts of the hotel was the pool/workout facility. There are two tennis courts available for guests-the tennis courts are outside of the exercise machines. The pool is indoors but the pool area had numerous loungers including cabana's which are available to guests. The workout facility had plenty of newer/well maintained machines. Service was friendly throughout our stay-if you are heading to Melbourne, the Crown Towers is worth your consideration.