Quik S.
Yelp
Normally, I enjoy my experiences at Credo and find most of the consultants and reps very friendly,personable and helpful as well as knowledgeable. I especially always enjoy Katina, who has been a star with the store for several years now since I've been a customer.
However, I was unexpectedly really put off by my experience today with the store manager, Maria, who was very rude when I went to return a couple of products I had just purchased during the sale this weekend (I actually found a better deal for the same items on the Credobeauty website and directly on Tara Harper).
During my return, Maria, immediately and very rudely/dismissively claimed she couldn't return one of the items because the bottom of the box had a couple of dents. I objected and explained to her that the box had come like that, and I hadn't even opened or used the products and had just purchased them that weekend during the time she was there. She tried to deny the return again and when I objected again, she relented and claimed that she would only do the return for me this once and that normally she couldn't do a return when boxes are damaged. I said that's fine, but once again, I was not responsible for the box being damaged and that I hadn't even opened either box and both boxes weren't dented. Regardless if it's store policy, I shouldn't be penalized for ASSumed responsibility for something I hadn't done, and Maria could've been handled this in a much more respectful, fair, and diplomatic way instead of being dismissive, presumptive, and rude. I had already spent almost $600 with my purchases between the store and online, and I found it incredibly upsetting to be denied almost $100 because of a dent and to continue to be blamed for something that wasn't even my fault.
After completing my return, Maria informed me that they were having some issues with returns not showing up in people's emails or the system for the last day and to call back if there was an issue. I asked her just in case there was an issue if she could print out a return receipt, which she wasn't able due to the system, so I asked what the amount for the return was, and she gave me some random number of approx $156 (it was actually $180) and also what her name was. She seemed put off by my asking these things just in case as a reference.
Katina and the other consultant who were there both politely and out of concern asked how I was doing after the exchange with Maria, which I really appreciated.
Also, I noticed a couple of times while shopping this weekend that when a couple of the ladies had approached to help me and I was conversing with, that she would ask them to go stock something or assign them with another task. Whenever, I have been in the store, I've not particularly found Maria very warm or welcoming, and she seems inconvenienced a lot.
As a manger, Maria really needs to work on her attitude, customer service and communication skills, and how she treats and speaks to others. She should know better and be a better example. Katina and the other ladies and gents that work there provide much better service and have a better attitude.
Katina, in my opinion, should also be a manager or higher level given her exceptional service, knowledge, and warmth over the past several years with the company and that store.
Lastly, I think it would be really helpful and much better if the sales online and in store matched as I found some of the same products were a better deal online than in the store, and there were also certain brands and products available online that are not available in store.
