Steff D.
Yelp
PLEASE NOTE: This was for nationwide shipping.
My experience with CocoLuv was underwhelming right from the start. I placed an order and never received a confirmation email; just an immediate charge to my card. After a week of hearing nothing from them, I reached out via social media to ask if they had actually received my order and when I might expect it (it didn't matter how long it would take, I was just never given any information, y'know?). They were initially quick to respond, wanting to know the confirmation number so they could look into it. I explained I never got one, and so I gave them my full name. An hour later they responded, "We shipped it an hour ago." That timing though...
The box arrived a couple days later and it was a bit banged up; the confirmation receipt was crumpled and had grease stains all over it.
I took a bunch of photos of everything I ordered. Which included:
- Blueberry Fritters: As you'll see, these were not blueberry. They were plain, I guess? Which is strange since the options are apple, peach, or blueberry. All of the icing had melted off, and we were left with a very dry, very stiff ball of bread.
- Strawberry Danish: Icing still intact! But somehow these had the texture of cardboard. There wasn't enough strawberry filling to help moisten things up either.
- Bear Claw Danish: Icing still intact on these too! But, again, the texture of cardboard. As in, I couldn't (literally) bite through the pastry.
- Cinnamon Rolls: Most of the icing had melted off or was stuck to the inside of the plastic packaging, and all of the cinnamon sugar filling (which had a gritty, sand-like texture) had fallen to the bottom of the roll.
All in all: inedible.