Cloud Twelve Wellness, Spa and Kid's Club

Cloud Twelve Head Spa treatment is genuinely one of the best treatments I’ve ever had in my life. It feels like pure magic and is hands down the best thing I did for my scalp and hair health. You can truly feel how much care and intention has gone into curating this unique experience. Ilona is an exceptional therapist, not only incredibly skilled, but also so warm, kind, and attentive. Every member of the team is absolutely wonderful. I honestly can’t thank Ilona and the Cloud Twelve team enough <3

I had an amazing experience at Cloud Twelve Spa with my friend. She arrived earlier than me, and even though I was 30 minutes late, we were both still given full use of the facilities and I received my full 1-hour treatment, which I truly appreciated — such incredible customer service. Karen, who looked after us, was absolutely lovely, warm, and so welcoming. She really made the experience special — a person truly makes a place. We both left feeling relaxed, cared for, and refreshed. We will definitely be coming back. Highly recommend!

During my recent trip to London, I visited Cloud Twelve Wellness & Spa in Notting Hill, and the entire experience was exceptional from start to finish. From my first call to book our appointments with Sarah, to the moment we walked through the door, everything was seamless and welcoming. The staff were incredibly kind, professional, and attentive, making us feel truly special throughout our visit. The spa facilities are beautiful, calming, and thoughtfully designed — a perfect escape in the middle of a lively London neighborhood. I visited with my family, and four of us booked their spa package, which included a 60-minute full-body massage or facial, 60 minutes in the thermal suite, and complimentary champagne and truffles. The value and the service was outstanding, especially compared to similar spa experiences in the U.S. Our massages were wonderful — Clair and Chanel were fantastic therapists: skilled, attentive, and incredibly relaxing. I’m already planning to rebook this package and try more treatments on my next trip to London. I highly recommend Cloud Twelve to anyone looking for a truly special and memorable spa experience in London. And if you visit, feel free to let them know you heard about them from me (Peggy from the U.S. 😊)

I recently had the high-impact facial, and the whole experience at Cloud Twelve was amazing from the second I walked through the door. All of the staff were so friendly and welcoming and made my time there feel very special. The spa facilities are all top notch and so relaxing; a great place to relax and seek out peace and quiet in a bustling part of London either on your own, or with friends. The facial itself was really wonderful, and the results have been pretty immediate with friends noting my completion and skin tone showing signs of improvement shortly after the one treatment. I am going to be rebooking that facial, and trying some of the other treatments that they offer too. The entire experience felt extremely special!

“A fantastic kids club! We’ve been going there for years now and it’s our favourite place to be. I’ve seen my child grow and learn so much. The kids’ parties are amazing — lots of fun and very well organised. The facilities are great, the staff are very friendly, and the location is perfect. I can also highly recommend the wellbeing clinic and the spa. A wonderful place to be for both kids and parents!”

Thoroughly enjoyed my Head Spa. I had a scalp analysis (turned out to be very dry) and based on that had a custom treatment tailored specifically to my needs. The spa also included facial, head massage, herbal mist and much more. Came out relaxed with healthy, moisturised scalp skin and shiny silky hair! Thank you!

I recently visited Cloud Twelve in Notting Hill for a much-needed recharge, and I left feeling rejuvenated, centered, and incredibly pampered. This hidden gem exceeded all my expectations today. We had a 60 min full body massage which was 10/10 followed by a facial also a 10/10. I even tried the cold plunge, the salt room, the steam room and the sauna. I can’t wait to be back!

As a curly/wavy hair girl I can’t praise Dora enough!! She’s an incredible professional and did a fantastic job. Every staff member was super welcoming and friendly, the structure is beautiful and well kept. Looking forward to being back for more!

I LOVED my treatment. My spa therapist was great. She gave me a good overview of what to expect and made the experience so relaxing. I feel like a queen after the facial and definitely will come back to when I'm in town. Was in London for work and Cloud Twelve definitely made my London experience so amazing. If you're in London, you have to make a trip to the wellness center. The sauna, salt experience, cold plunge and the staff all around made this one of my best spa experiences ever! Run don't walk there!

The massage therapist was excellent though I didn't catch her name. I booked the CBD oil massage and frankly didn't notice any difference from the massages I get regularly and it was pricey. The salt room and sauna were closed and there was no explanation as to why and someone was in the salt room. The spa is luxurious.

Cloud Twelve is a spa and a salon and much more but make sure you spend some time at their brassiere! Their menu is plant-based and this is coming from someone who is not a vegetarian! I absolutely loved the mushroom risotto, the smoked eggplant, and the spinach filo shell. Nice selection of teas, and oh yes they have a wine list!