Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas

Lots of parking with handicap parking and access. The front desk assistants were great. They provided information and escorted us to the check in desk. The receptionist was very pleasant, patient and helpful with the questionaire. The seating area was comfortable and relaxing. When the forms were completed the assistant escorted us on the elevator to the doctors' waiting area which was also pleasant and comfortable. There are restrooms on each floor. The library is located on the first floor. There is a cafe in the atrium on the ground floor with outdoor seating. When we exited the building the assistant handed me a long stem carnation which was a nice surprise and caring gesture.

Very interesting building outside. Really enjoyed landscaping

I have been seeing Dr Hersh, I’m a very complex case and am 24/7 bedbound and use sign language. I have not met a single person there who was unkind or unhelpful. Everyone from the phone operators to the greeters to the techs to the neurologists have been so wonderfully kind and amazing. Thank you all for helping me. My mri experience was so smooth and easy, an hour quicker than I allotted for and my neuroglist appointment was thorough. Thank you!

This building was so beautiful in the inside. Great location and nice bathrooms.

This was our first visit. We are very happy with the reception and our doctor. Update: their followup is amazing. They are so proactive.

My comments are only related to the building and not the clinic. If you are a fan of Gehry's you will love this structure. As with his other 'crumpled paper' designs the building looks different from every angle. The Gehry part of the clinic is just a meeting space and the doors are usually unlocked by 10:00 in the morning. There is also a small park on the north side of the building with a Gehry sculpture. Also make sure to visit the park across the street next to the pyramid.

The front office at Cleveland Clinic did everything in their power to be as uncooperative and unhelpful as they possibly could be, stifling my attempts at a first appointment at every opportunity. I would attribute this in part to their impenetrable referral policy and in part to their very unfriendly staff who are so wrapped up in their bureaucratic red tape that they forget the entire purpose of their office: to help patients and their neurological conditions. Real people with real issues that need medical care, attentiveness and compassion. This office is entirely without any of these qualities, at least at the front office, which is only as far as I could get here. Despite having many doctors in the Vegas location, despite my insurance already covering specialists visits without a referral, they insisted on a referral. Fine, I go see my primary and get the referral. I wait the 10 business days for processing, they don't call back. I call them and they say the referral cites untreatable conditions and I must call my primary back and request a corrected referral. Fine, I do that too. I call back a few days later to check the status. A very rude lady on the phone tells basically infers I'm bothering them and not allowing for their lengthy office review policy and I must wait another 10 business days. Fine. I wait 10 more business day, no call back, no attempt of any kind of correspondence from this office. Meanwhile my conditions go untreated without even the slightest indication there is any interest in my helping. 20 days after that call, I feel hung out to dry, that this clinic is so caught up in their bureaucracy and red tape that my physical struggles are just not even close to a priority. It's possible they have good doctors there but I wouldn't know because of the impenetrable barrier that is their front office which seems to have adopted a culture of absolute apathy. Is a rigorous referral process involving the primary, referrals department, doctors reading second hand info really a better way to determine treatment or lack thereof, rather than actually just seeing the patient face to face and doing an examination?? One of the biggest failures of the American medical system is the lack of empathy, realizing there are real people out there living in fear and pain and having to go through an exhaustive inquisition to see a doctor is just soul crushing and exhausting. A lot of patients just aren't going to have the energy for all that. I would highly recommend to any new patients to just avoid this place altogether. Save yourself the wasted time and effort and frustration and try to find an office that specializes in neurology that acts like they might actually have an interest in caring for patients.

I attended a private event in this venue in the main building, and I throughly enjoyed myself. It created a very special opportunity. We were offered canapés and drinks in the beautiful gardens adjacent to the building, and having dinner in the main room added to everyone’s experience, being such a unique and astonishing marvel of architecture