Chylak - Le Petit Trou

Very beautiful shop, very nice bags and lingerie 😍 but service … 😞🥲 so poor..rude and even humiliating, you don’t feel that you wanna buy something

I’m glad I waited to shop in person instead of on line, because the bag I really wanted was a huge letdown in person. Flimsy and cheap feeling, it was almost comical. Figured I’d get a pair of cute shoes instead, however I was informed the brand doesn’t offer anything above size 41, which felt more like size US 9.

Fantastic service and gorgeous, great quality bags

Terrible customer service ! I went to their store which is in Mokotowska to buy Saddle Bag in black, the girls who work there had very poor english skills + they even didn’t understand my questions but they were replying me with the same sentence over and over !!!! They showed me 4 different saddle bag and each of them had flaws. The bags looked damaged in the storage room. I was showing them and asking them why it’s like this and each time they replied this question like “each bag is different”.

When signing up on a waiting list, a bag's price was 990zl but when it finally appeared, the price was 1149. Now, even though 150zl is not that much of a difference, however, it is simply just an unpleasant customer experience. The bag itself is very pretty but the make is nothing extraordinary, especially considering the price. I don't think I will shop here again.

Great bags of high quality and beautiful lingerie. Vendors are really nice, helpful and knowledgeable. A real pleasure to shop there.

Bought a Good handbag for my 80yrs old grandma.

Best quality of product and online service .

Very beautiful shop, very nice bags and lingerie 😍 but service … 😞🥲 so poor..rude and even humiliating, you don’t feel that you wanna buy something

I’m glad I waited to shop in person instead of on line, because the bag I really wanted was a huge letdown in person. Flimsy and cheap feeling, it was almost comical. Figured I’d get a pair of cute shoes instead, however I was informed the brand doesn’t offer anything above size 41, which felt more like size US 9.

Fantastic service and gorgeous, great quality bags

Terrible customer service ! I went to their store which is in Mokotowska to buy Saddle Bag in black, the girls who work there had very poor english skills + they even didn’t understand my questions but they were replying me with the same sentence over and over !!!! They showed me 4 different saddle bag and each of them had flaws. The bags looked damaged in the storage room. I was showing them and asking them why it’s like this and each time they replied this question like “each bag is different”.

When signing up on a waiting list, a bag's price was 990zl but when it finally appeared, the price was 1149. Now, even though 150zl is not that much of a difference, however, it is simply just an unpleasant customer experience. The bag itself is very pretty but the make is nothing extraordinary, especially considering the price. I don't think I will shop here again.

Great bags of high quality and beautiful lingerie. Vendors are really nice, helpful and knowledgeable. A real pleasure to shop there.

Bought a Good handbag for my 80yrs old grandma.

Best quality of product and online service .