kj tin
Google
I don’t usually write reviews, but my dining experience was so disappointing that I feel compelled to share some feedback for both future customers and the restaurant itself. It was a complete waste of my time, and I'm really frustrated, but I have to leave a review.
Overall, it was an unpleasant experience. The food lacked proper seasoning, the service was poor, the wait times were too long, and the atmosphere was noisy with greasy smell.
We arrived on time for our reservation, but still had to wait in line to be seated. I observed the front desk staff juggling reservations and seating guests, which seemed inefficient and time-consuming. Things eased up when other staffs came out to assist.
Once inside, the space was large, with many tables placed close together. We could easily hear conversations at neighboring tables, and the loud music only added to the noise, creating an uncomfortable environment where everyone had to speak louder to be heard.
It has an open kitchen, which is quite interesting to watch, but unfortunately, the cooking fumes spread heavily into the dining area. The strong, smoky smell from stir-frying can be overwhelming, often making you want to cough. The odor also sticks to your clothes. I’d recommend that kitchen staff wear masks to avoid inhaling too much smoke, as it could have negative health effects. The restaurant should also take more care in managing ventilation.
As for the food, it was disappointing. Regardless of the price, almost every dish fell short. While the menu offers a mix of Asian and Western fusion dishes, the flavors are over-adjusted, either too sweet or too salty, with many dishes losing the fresh taste of the ingredients.
First, the oysters were topped with a mix of onions, vinegar, and salty fish roe, which completely overwhelmed the natural taste of the oysters. Also, the cold appetizer wasn't served as the first dish; we had finished two other appetizers before the oysters arrived.
We ordered a shrimp and scallop sandwich and roasted chicken wings as side dishes. Unfortunately, the sandwich was overcooked, causing the shrimp and scallops to lose their texture, and the wings were too salty. After finishing the appetizers, we waited at least 30 minutes for the next course.
For the main course, we chose the beef ribs, which were overcooked and became stringy, almost like jerky. Even with the tangy sauce, the overwhelming sweetness of the meat couldn’t be masked. I would not recommend this dish at all.
We also ordered stir-fried green beans. We specifically asked for it not to be spicy, but the dish initially came with chili. After informing the staff, they separated the chili and nuts. This dish was the only one that tasted reasonably balanced and normal, without being too salty or sweet.
We also ordered crispy duck, which took an entire hour to arrive. By 9 PM, we had finished most of our meal, and were still waiting for this dish well into 10 PM. During this wait, we tried to speak to the staff, but they seemed too busy or just ignored us. Finally, when we decided to cancel the dish and asked for the bill, a staff member came over to check. The manager then informed us that the duck had been out of stock earlier but was now available and asked if we still wanted it. The lack of communication and poor service attitude were unacceptable. When an ingredient is unavailable, the staff should inform customers immediately and offer alternatives, rather than making them wait over an hour and then surprise them with availability.
Our entire dining experience lasted almost 2.5 hours, with about 70 minutes of waiting. During that time, the staff rarely refilled our water, and although I understand they were busy, they could have left a water bottle on the table for us to refill ourselves.
This was a very disappointing dining experience. The restaurant’s management is chaotic, the food is over-seasoned and overcooked, and the service is lacking. The management should seriously address these issues.