Chateau on the Lake Resort Spa & Convention Center

We made a last minute reservation here after spending a few nights at an AIRBNB. We wanted to extend our vacation. We could see the Chateau from our balcony and decided it would be fun to stsy there. We found a great price for a room here. The hotel is beautiful! Our room was clean and fresh. Dinner was delicious. The staff was friendly and helpful. The manager on duty went out of her way to help us get settled in. It was a great experience.

Rooms where very clean and comfy. Front desk was very friendly and helpful. The mattress was very firm and we could not seem to get comfortable, but I realize that may be a personal choice thing. Hotel is simply beautiful!!!! The only real disappointment was breakfast. Food wasn't good and was very expensive and our server was not very friendly at all. Overall I love the hotel. It is an experience in itself, will definitely return just will be having breakfast in town and crossing our fingers they will have new mattress.

We wanted to enjoy some spa activities we pretty much had the whole place to ourselves in a Wednesday night. Upon arrival the host greeted me Chase, and he couldn’t have been nicer, he was so informative and seemed genuinely happy to have us, most hotels have some boring old receptionist, who acts like it’s a chore to be there, but not here. He asked repeatedly if he could do anything for us, even gave us history on the place and John Q Hammons.. we definitely will be back, thanks to Chase for our wonderful stay here at Chateau on the Lake hotel!

Long time loyal guests here, but our most recent stay, specifically Sunday brunch was by far our WORST experience. At one point another guest physically threatened me over a very quiet calm conversation I had with my wife. When asked to please get out of my personal space, the man moved closer which got our waitress (Lacy) to do the right thing and ask the man to sit down and get the manager. Unfortunately, Leon (the manager) botched the whole thing by asking us to move instead of the aggressor as well as allowed that diner to continue eating. Thus, my wife and I had to sit in the burner of brunch away from our view while waiting for this man to finish his brunch and leave so we felt safe to eat, as the man continued to look over at us. All Leon could do is ask us if we were willing to be “friends” with this man (we were not as he came up to us as the aggressor). We were offered a future brunch for real (we still payed for our meal) while the aggressors meal was comped, which he left without tipping Lacy. Insider tip.. eavesdrop on other people’s conversations, pretend to get offended and get physically aggressive, and your meal will be free (others will not). As a titanium member of Marriott I struggle anytime I stay at a non Marriott property. This was the Chateau’s chance to do the right thing and instead they left my wife in tears and both of us humiliated and shaking in fear. UPDATE: Management has NOT been in contact with us, which should only show how little they care about doing the right thing and further prove my review is valid. Do not waste your time or money staying at an obviously dated, obtuse resort.

We did not stay here but we did book a couples message in the spa (Swedish for my husband and prenatal for myself). We arrived about an hour and half before our appointment to use the spa amenities. There was trail mix, tea, coffee, and water completely in the ladies area. The robes where super soft. In the locker room there was a sauna, steam room, and aromatherapy showers (eucalyptus). I couldn’t use the sauna and steam room since I’m pregnant but my husband said they were relaxing. The locker rooms also had plenty of toiletries to freshen up before and after services along with slides. Down stairs there was a whirlpool with lounge chairs. This area was coed so a bathing suit is required. I spent most of my time prior to our message reading on the lounge chairs. The whirlpool was about 104 F which was a bit hot for me but lovely to dip my legs into next to my husband. We went on a Saturday in March and it was very quiet and private. The outside was closed but I’m sure it’s lovely in the summer. Our services where great the specialist did a great job at ensuring I was comfortable. The prenatal message uses a body pillow where you lay on your side the entire time. Very comfortable position. I will note for prenatal messages you are required to bring a doctor note which both myself and my OB thought was unusual but wasn’t an issue just something to be prepared for. We stopped into the lobby of the hotel afterwards because we almost booked this hotel. I was worried it would be rundown based on some social media reviews but it was very well kept and the staff where super nice. The amenities looked nice during warmer months and we might be staying here next visit.

My wife and I first came here in 2023 on our mini honeymoon and we have celebrated our anniversary here since. It’s outside of town but not enough to feel too far from the main strip in Branson but far enough to feel secluded and romantic. We take in all the amenities of this wonderful place. We watch a movie in the little theater, we dine at the Chateau Grill and we enjoy the spa. We hiked local trails and have gotten off the beaten path around the grounds to enjoy finding an otter by the lake. Truly magnificent. Would highly recommend this to any couple.

I absolutely hate a hotel or venue that tries to fee you to death! Chateau on the Lake is that in spades! I probably should have read, but didn’t truly know the check in time. At the front desk we were told it would $50.00 to check in early!!! I declined to do that. I was also told it would be $10.00 to park in their expansive parking lot! They already charge a resort fee of things we will never use or should be included as an amenity! I went for an Americano in the sweet shop and paid $7.00 for a medium cup of coffee! We had no microwave in our room and my Wife inquired about sending one to the room and it would be $20.00. This is supposed to be a smoke free hotel, but right out of the front door there was a large group of people smoking like freight trains! Everyone can make up their own mind about this, but I just don’t like being gouged with many added fees after you pay a premium to stay somewhere. I also don’t appreciate being overcharged for simple foods and services. I personally would never stay here again! On top of all I have said previously you have to request for your room to be cleaned! |You decide!

This is one of the nicest places I’ve ever stayed. We stayed one night on the way home from a long road trip and wish we stayed longer! The guest services and customer service and valet were all top tier. The rooms were immaculate and beautiful and very sound proof. The spa was heavenly . And the Restaurant (grille) a was delicious. A bit pricey but worth it in my opinion! The shower pressure was amazing and full size toiletries. My only complaint was the pillows were crap and the mattress a bit hard but def stay here! Beautiful areas and so many things to do!

It's a very pretty hotel. Especially in the Xmas time. But the only bad thing about this whole thing is how u sleep. I had to sleep next to my sibling and it wasn't half bad. Until her nose started running. I couldn't sleep the rest of the night. So, in summary, I would recommend this hotel. Just don't sleep next to ur sibling with a runny nose ;)

This is not a 4 star hotel, and not worth the price. The hotel is dated and when I tried to bring our concerns to the manager on duty to address she was rude. My husband and I had booked 2 days for our 22nd anniversary and this hotel was a total disappointment. The MLK weekend they had a teenage dance competition, the resort was so loud and wasn't kept clean the whole weekend. All the trashcans were overflowing and nothing was kept up like it should have been. Then we were "accidently" checked out of our room a day early so we had to leave where we were at to address that issue and make sure our personal belongings were not touched. I was just so disappointed after so many had recommended this hotel to us.

We live not far from here and had bought a gift certificate at a charitable event. We just wanted an adult escape for the night. Room was clean and spacious, dinner was quiet & secluded, food was great and wine was chilled, went to the spa for an 80 min couples massage and poured me back home relaxed. Mission accomplished and we will be back!

Love the Chateau! Staff is amazing, very friendly and helpful. It has beautiful grounds! Our view of the lake is gorgeous. Our room is nice, beds are comfortable. We would definitely stay here again.

I have traveled on Business for four decades. I have stated in the worst and best hotels internationally. With food, I like Mc Donalds and High-End French Restaurants. When I review this hotel, I am doing it from a position of I know what else is out there in every price range. The Chateau used to be something. I am quite sure it was the place to go some years ago. The Location on a huge lake is lovely. Yet the hotel itself is just OK. They find ways to make extra money like $7 bottles of water in the room, not cleaning rooms every day, 5-dollar drip coffee at the coffee shop. The atrium is huge but everything from the tree in the middle to the many plants are fake and dusty. The rooms are adequate and clean although old and in need of repair. Before getting to the hotel, they send you several emails for upgrades which I was charged for but did not receive. One upgrade was $10.00 a day for self-parking. I did not take this option and when I got to the front desk, I bought the parking for $10.00 per day. While at the hotel, I got at least two to three text a day asking how everything was. Each time I brought something to the person's attention like screaming kids in the indoor pool, so loud you could not hear yourself outside, they just said sorry. I felt the text were wasted and simply stopped answering them. Branson, MO is not a place I would EVER go again. Dilapidated, most places out of business. Not the place it used to be. I was there for a friend's party so I had to stay somewhere. Would I stay here again? Based on the other options available, yes. Just don't think this is some kind of crazy nice resort. It is Average at very best. Eat Well, Drink Well and enjoy life.

Youtube images, videos are gorgeous but the hotel is Outdated. Furniture in Room was scratched, no water pressure in bathroom. Sofa bed was sunken in. Spa Sauna room could only fit 2 adults and same for Stream Room. For the size of the property they need to Make the Spa areas larger. Atrium Grill - service by waitress was amazing but food was not worth the price. Salad was missing nuts/olives/cheese(mediterrian salad), margarita pizza was burnt but Manager did resolve issue by not charging for Salad. Valet staff was amazing and Spa hostess very welcoming.

It's a beautiful place with great views. Unfortunately we didn't get one of those even though our room was almost twice the price of the ones booked on 3rd party sites and even though the website claims you get the best price booking directly with the hotel which is what we did. Also our room was not serviced which we definitely expected. When we asked why we were told that we had to request service. So the lesson here is check your options. They also tried to charge us for valet parking and we didn't even have a car.

The resort is beautiful!! Very relaxing, with running water features and lots of greenery. Our room was two queen beds. The beds were very, very comfortable. Room was clean. The restaurant is pricey but tasty. The bar is a lot of fun if you have a good group with you. The pools are beautiful and the view of the lake is stunning. It was interesting booking our stay. First, the price per room per night should be doubled when considering. The resort fees and taxes are crazy. Parking fee should be added into your budget. Also, tried booking on the phone and the price was $500 more than booking on Priceline.

Originally booked at another place but it was not suited for my family so had to do a last minute search and found the Chateau on the Lake. Pulled into the location and walked in was so happy when the gentleman said that they had availability. Booked a room and was checked in immediately. The decor of the lobby was beautiful with Christmas decorations! The room was nice as well. Didn't get the chance to try the gym or the restaurant. The indoor pool was worth the swim. We all had a good time! If ever in Branson again we will return!

Check-in was awful! Friday 4pm for a holiday weekend and they have ONE person checking us all in. There had to be 20 people ahead of me and then another 20 behind by the time I made it to the front.. Rather than call more people to help, they handed out chocolate pretzel sticks. Plenty of workers passing through and no one to help. They also nickel and dime you - $10 a day to park. Makes me wonder what my $31.46 resort fee is for.

Great location and amenities but just had the worst interaction with an older lady in front desk named Vicky. The whole interaction with her is appalling and downright unprofessional. Something one wouldn't expect from an establishment like this. Very unpleasant and gross.

I hate to say that one star is way too much. I decided to treat myself and spend the night at this hotel. Although the staff and the premises are amazing something has to be done about the restaurant/grill. I decided to eat at the grill and had the steak. The prices are ridiculous and I can honestly give this the title of "the worst" steak I have ever had in my life. I paid $86 for a steak that Applebees could have done 1000xs better. Whoever is the chef or cook preparing the steaks either needs to find another job or go back to culinary school. What a disappointment after spending an amazing night in such a beautiful hotel and having a restaurant that I will avoid at all cost in the future.

The resort is very nice and in a great location..... the room overlooking the lake is awesome as you can see the sunsets from there. The disappointment was the Library bar was closed the 1st 2 nights.... I believe due to lack of staff. The movie night also was nice but the speakers were way too loud for guests to enjoy the porch or their balconies. Food was very good but pretty pricey. Bartender was overwhelmed.

Came for a few nights over Christmas. Was wowed upon entering with the decorations for Christmas everywhere, especially enjoyed the hanging Santa. Check in was odd, staff arguing about breaks, who needed one and who could wait, not appropriate conversation for front desk. I was not provided with list of Christmas activities, restaurants open, etc like person next to be. I had a deluxe lake view which was lovely. Nice lake views. Bed was king sized, but no expense was made with bedding. Pillows were thin and wispy and sheets were scratchy and hard. I'm a Hilton bed snob. They had coffee maker. Just wished they offered bottled water for coffee as tap water here is not so nice. Pastry shop was downstairs, I queued for quite some time to simply get water. They had muffins and donuts. They had a 24 hour indoor pool and spa was nice touch. They had a movie theater but didn't serve snacks, drinks or popcorn. Downstairs deli was closed. Breakfast at the courtyard cafe was a joke. $17 for watery scrambled eggs, no bacon, just wrinkled sausages. No hot plates for hot food. Breakfast buffet where you pay extra for coffee? Unheard of. No toast available either. Server was delightful lady, very helpful and attentive. Christmas brunch and dinner were both sub par for the price. Service at both these at the Grill was non existent. Overall hotel was nice, restaurants and food let them down.

I booked this hotel learily after reading some good and bad reviews and I was glad I did. It's an impressive 300 room resort and spa on a high peak overlooking Branson that stands out from a distance like a castle. Scenic views in every direction of the lake, dam and fall foliage, just a 10 minute drive to downtown and 15 minutes to the very popular Silver Dollar City Amusement Park. Already decorated for Christmas there were trees, wreaths and gingerbread houses throughout the property. This only enhanced the lobby already beautiful with waterfalls and flowing streams. No time for a spa day, but we did enjoy the 24 hour indoor pool and jacuzzi, the overlooking deck with firepits and walking the grounds and around the lake. Spacious balcony rooms, a nice restaurant, helpful staff, easy parking, a great overall value. Taste **** Quality/Freshness **** Presentation/Uniqueness **** Service ***** Atmosphere ***** Bar *** Cleanliness **** Value ****

My family and I stayed at Chateau on the Lake for our annual vacation at the Lake of the Ozarks. The hotel is dated in appearance, the prices for the restaurants are exuberant, however we overlook that due to the location and the hotel has its own marina. The part of the stay that left a bad taste was during our stay , we turned the bedding back to get the kids in bed and there was a spot of dried food that appeared to be left over from the last guests stay which meant the bedding had not been changed. Someone came and changed the bed and the staff that changed the bed proceeded to place the pillows etc on the floor! Upon check out no offered an apology or a compensation for billing. Don't know if we will return or not.

The staff is generally extremely friendly and very professional so there's never been an issue with the people. The facility though...it's overpriced for what it is. There's nothing to do here and the location is just far enough away from everything that the hassle of traffic quickly becomes a headache. You can tell they prey on this as their on-site eateries are insanely overpriced. I ordered the fish and chips and got just that, a singular filet of fish and one potato cut into 4 fried rectangles for $20+ The pool, like any hotel pool, is usually teeming with screaming kids which, I get it--go have fun; there's nothing else to do here. The hot tub is often down. The movie theater is silly in modern days of streaming services. Not all rooms have typical amenities; we knew the restaurants here were pricey and brought our own food only to be told to have a microwave would cost us $20 a night to rent. We picked up a $7 toaster oven at a thrift shop, so no thanks. Lastly, we had come for the 4th and the fireworks show was two days after. I fully understand Branson has a number of locales doing firework displays, but 2 days later, the hype is gone. Not only that, this show was sad. No music; hardly anybody gathered to watch; and the display was what I'd expect an over-zealous uncle to do, not a "beloved" resort. TL;DR--friendly staff; over-priced everything; nothing to do.

This place was absolutely gorgeous and it was a lot of fun. I got to spend time with my family here . We plan to come back .beautiful scenery

My hubby made dinner reservations at least a week in advance to celebrate my birthday. We had heard so many things and wanted to watch the sun set over the lake while eating dinner. When we arrived, nobody even greeted us at the hostess desk. We had to get someone from the Sweet Shop to help us find someone to even seat us. We were seated in the courtyard because the main dining room was closed with no explanation. (There were tablecloths wadded up in a ball on the floor). The only reason I even gave a 3-star rating was because of Rachel who was working very hard that night. She was the only bartender and only waitress servicing 5 tables and she did so perfectly. There was no regard for any of the customers by the other 3:4 employees who stood around the main dining room the whole time we were there. They moved the same 3 tables back & forth, putting the tablecloths on/taking them off/wadding them back up on the floor. Not once did any of them offer to help Rachel wait on the actual customers. Shouldn't the customers experience be your #1 priority???? What a disgrace it was to watch these imbeciles waste an hour+ trying to set up the main dining room for a champagne brunch for the next day!!! I would NOT recommend this place. The food was good but nothing over the top. We won't be back.

Extremely disappointed. We had heard good things about the Chateau back in the day so we thought that we would give them a try. This is our experience. Check-in had one person working the counter at peak arrival time 4pm. Asked for credit card and ID. No pleasantries or welcoming/inviting message upon arrival. We had paid to upgrade to a balcony lake view and was blocked by both sides of the building, with one chair on the balcony which was covered in spider webs. Room is dated. Windows had not been cleaned in a great amount of time. Only low lighting available in bathroom. Lack of bed pillows. Coffee was offered in KCups with paper cups and no stir sticks. No pen/paper in the room. Housekeeping "still" unavailable due to Covid. Called the front desk for next day coffee restocked and they didn't bring creamer after being asked twice. Air conditioner is motion controlled so be prepared for it to turn off while you're sleeping. Even the towel folds are basic. Nothing special for $300 a night. Even the Residence Inn by Marriott offer real coffee mugs. We tried to make the best of it since it was prepaid. The pool area had mold and mildew, (pictures attached), and the hot tub was broke with bugs floating. Then maintenance came to dump chlorine by the bags into the pool at NOON while people were swimming. Since this was a couples getaway for us, we were taken back by the amount of unsupervised children in the elevators and running around. The movie theater is geared only for children and the ice cream lines are lined outside the cafe. The birds are a nice touch in the lobby area but they are uncovered at night and chirped all night long, while a dog from another room barked. And we were on the 5th floor. The breakfast buffet was nice at the grille and the gentleman at valet were always spot on and opened every door. We did appreciate the front desk texts, but it was automated messaging and did not support the actual stay in any way. Check-out was worse than arrival. One person working for peak departure time. We stood in line for 20 minutes to checkout, while other guests were trying to locate a key drop, which wasn't available. Again, no pleasantries for staying at the Chateau or waiting to be checked out, while other employees are standing around. If you are looking for a couples getaway, this isn't it. If you are looking for something nice at $300 a night, this also isn't it.

We had lunch today in the Atrium Cafe. Our server was more concerned about cleaning and using the vacuum than taking care of us! She dropped off our food and didn't check back with us. We had to get her attention for additional tea. Not once did she ask how the food was. I will never go back! The food was good however, with this service I would not go back!

Enough is enough. Chateau on the lake is my absolute favorite place to stay in Branson. We have stayed here quite a few times. First it is resort fee that came along but we just went with it and now they have added that is cost to park! Not talking about valet but to park yourself it is now $10 per day. It really isn't about the extra $10 per day. Just put it all in the price of staying at your resort and stop pulling the nickel and dime method. This will be our last time to stay and it's a shame.

Beautiful chateau. Friendly staff. Amazing dinner at the grill with amazing drinks. I have never slept better my whole life and woke up to a beautiful written prayer from the resort . No wonder I slept good and slept late . God bless this resort . Highly recommend . The views are beautiful and it's located literally within 8 minutes of all the restaurants and amusement . The only thing I'd say wasn't good was the front desk customer service . Other than that the men that help you carry your bags up for you are the friendliest help!

At first, super impressed with the exterior and front desk area was welcoming. We ended up getting a suite and had to wait a couple hours (6pm) for one to be cleaned. That should have been the first clue there's trouble internally. We couldn't get anyone to bring us bedding for the pull out sofa - it took 4 times and a whole day of asking. The room had that mildew, dated feeling and felt a bit icky. The waitress was fighting with another coworker while we were waiting to order lunch. It took almost an hour for the food to arrive. There were other guests in the elevators complaining about not being able to get clean towels, another one complained that they put hot sauce on her small child's noodles, another guest complained about the workers being rude, and there were more similar comments during elevator rides. AND I just got another email that they charged me an additional $90 a week later. Can't get anyone on the phone to find out who. Was reading previous reviews and someone else was talking about making sure to pay with cash. So sad and a let down to stay a few days to experience such a lack of customer experience. Not sure if we will be back or not and not sure if we would recommend.

There's nothing like staying at a hotel that nickels and dimes you to death with fees then to arrive and be forced to bathe in cold water! I'd give zero stats if possible! I will NEVER stay at this overpriced excuse for a resort again

Wow...was expecting much more. I'd heard such great things about the hotel. Was surprised there was no one manning the booth in the front drive-up, but that was okay...just wasn't sure what to expect. Parked in general parking area, outside, and walked up. Not wanting to pay for valet, as we were only staying for one night. Check-in was unusual, there were 4 or 5 desks with computers for check-in, but only one had an employee. We waited in a line with others (two families ahead of us) and upon our turn, was given no greeting, we had to speak first. He hardly made eye contact, when asking if any upgrades were available, he was silent for a long time, and said he only had an executive or presidential suite available. When asking if there was electric vehicle charging, the staff member said it was in the parking garage. I did observe an employee on a floor above wiping between all the metal columns of the gate barrier looking over the atrium area. The atrium area was very unusual, huge fake tree, and water flowing past fake plants and shrubs with odd taxidermy animals. There was a couple cockatiels in a cage. It was just a very unusual lobby. The elevators were unreasonably slow. And it appeared that only one could be going at a time, though there were three available. We were on the 8th floor. The room was relatively clean, but extremely dated. There was a counter with a sink by the bed. The light switches in the bathroom were, what I'd imagine, from the 70's and lit up pink when off. There was a labeled dial in the bathroom that stated "volume for television speaker", so I'm assuming you could listen to the tv if you were in that bathroom. There was a Keurig machine with two regular k-cups and two decaf k-cups, only one paper cup available, though. The bathtub was dated and stained in the bottom. The tile floors looked like what McDonald's had in the 90's. The hotel is in dire need of updating. The bakery offered coffee and sweets, I purchased a chocolate croissant, with was almost $7 and was barely edible. Not sure how old it was. We did drive down into the garage to see the electric vehicle charging, after winding around in a mostly deserted and quite scary garage, filled with dirty catering equipment and broken down refrigerators (not kidding, there were lots of them with paper labels, saying "not working") we found the "electric charger" which consisted of what looked like a dryer plug sticking out of the wall with a sign that said "please call the front desk to reserve, $25 a day" Not what we expected for what we paid. Very disappointing.

People need to know that this hotel is old, has mold issues and massively in need of updating and maintenance. We were shown about 7 rooms, all had mold, broken slider windows, rooms had fake plants full of dust and were pretty dirty. All rooms smelled of must and mold. Pillows and beds are super old. I'm sure this was a great place at one time but not now. We were able to check out and booked a brand new room at the Hilton. Thank goodness they had rooms last minute. I have to say Karen was a huge factor in our happiness for the evening. She runs the front desk and kept our bad experience deescalated and was very professional with us at all times. It has to be hard to deal with a hotel this run down. She is an asset for the hotel and because of her, we left feeling well taken care of with all her kind effort. Seriously though, if your going to spend time with your family on the lake, this is a horrible experience here. I would recommend waiting till they remodel, if they ever do.

Improvement needed! No daily housekeeping for even the basics like towels. But at the price full housekeeping is expected. Friendlier staff. Make sure everyone at desk speaks enough English to be helpful. Wider dining choices. The take out shop was poorly stocked, overpriced and not open late.

I repeatedly heard people complaining that this was a really expensive place. We did not find that to be the case at all. No,​ it's​ not a $50/a night motel. Its a very nice resort with all the features​ of a big city major hotel including convention facilities and all kinds of resort activities and spa stuff to do. Its located on the side of a beautiful lake​, surrounded by forests and really well staffed. We had a king size bed, balcony, overlooking the lake and paid​ $189 a night. I stay at hotels for work that can be upwards of $450 a night so this seemed very reasonable for the quality and grade. Everyone was very well trained, the Conciere was very helpful and friendly, and all the staff was simply great. Friendly, and helpful. Even the valet parking staff went out of their way to be helpful and kind. Offering us cold bottled water as we left and never pushed for tips (although we always do tip them). Our balcony view was worth the price. Inside there are indoor ponds and steam with a soft waterfall, the grounds are all well maintained, and everything looks great. Inside there is a library​ piano bar with live music. A sweets and ice cream shop and other places​ to eat. You can also rent a jet sky, boat, or book entertainment which is why you come to Branson. Most of the ticket prices was lower from them than booking directly with the theatres too. We could have​ stayed a week and had plenty to do. Like many resorts,​ there is a spa, indoor and outdoor pools, and a $25 resort fee. I think all resorts charge those now no matter how much or little you use while there.

This is one of Branson's more luxurious and established resorts. We stayed here for our anniversary. I enjoyed the spa and then we rented a boat for the day conveniently at the Chateau marina. The pool is nice and the hotel will let you bring a cooler with your own drinks and food (pool safe). There is also a snack bar inside and you can also buy drinks. The restaurant is fantastic and if you sit outside you have a great view overlooking the pool and lake. The rooms are comfortable and the staff was very pleasant and helpful. Jimmy at the front desk, Janet in reservations, and Jake at the marina were great. I only wish they had refrigerators in the room. With as much as we tend to bring for drinks and food for the lake, a refrigerator would be a big help.

This is not worth the money. Not a 4 star hotel! They don't have half the amenities they say they do. The property is not well maintained and no one seems to care. Atrium hospitality owns this property and I think they forgot about it. Don't stay here, not as pet friendly as they claim. Nature trail is a death trap and infested with ticks. The balconies are gross and infested with bugs. Rooms not clean! TRAVELER BEWARE DONT STAY HERE!!!

Great for Mothers Day. I loved it. The decor reminds me of grand california hotel at California Disneyland. Food was great but I missed sausage and biscuits and gravy. Its a 10

Check in the staff was very welcoming and immediately greeted us upon entry. No valet parking but the bellman still held the door for us without question. Entire staff has been more than hospitable and the entire staff has made Covid an easy work around with masks and cleaning. Drinks at the bar were delicious and prompt after ordering. Older lady at the coffee bar gave me a quick pick me up with an expresso and cookie to start off the night! Rooms seem dated for "hip" couple lol but well appointed and super clean!

This was my first time staying here. This resort is really grand! They offer many amenities from valet parking to a parking garage, large lounge, sweet shop, restaurant and of course a spa. The only thing I'm going to ding them on is this: first time there and when I checked in I wasn't told of any of the amenities, where I could find anything or the times the lounge or restaurant were open or breakfast times. As my wife and I were looking around we did find a manager who even though he was busy with something else took the time to listen to my complaint and gladly told me where to find everything etc. Only after did my wife tell me his badge said he was actually the restaurant manager. Besides that little thing everything was great! The staff were all very polite and courteous. I liked everything from the huge atrium to the glass elevators to my room. The mattress, pillows and cover were just right! We only stayed two nights and didn't try the lounge, sweet shop or restaurant but I'd beat they were all great too. Resort is pet friendly as we saw several people check in with pets. I never heard any barking dogs or yelling kids or adults. Quiet and peaceful. If you're looking for a fancy place to stay with a nice view of the lake this is it.

Beautiful hotel on the lake! We decided to do a little getaway to Branson. I am glad we decided to stay "outside" of Branson on the lake because the scenery was beautiful and peaceful. We came during the "off season" so it was not crowded, but the weather was still good! You are close to downtown Branson and the strip, so it is convenient. The Chateau on the Lake gives great service all around. Everyone we encountered was great and helpful. Our room was great too. We had a lake view with a king bed. We also had two separate rooms - for the bedroom and then the living space and small kitchen. The king bed is so comfortable!! I could just lay in it all day. The room was clean when we arrived too. Our daughter slept on the pull out bed, was not as comfortable as the king bed, but she slept good. Our view was beautiful. We had two different views since we were on a corner, both of the lake. We ate at the Atrium restaurant our first night and it was just ok. Food was ok, especially for the price. It wasn't bad, but not sure if I would eat there again, but it was our only option. The sweet shop is awesome though - delicious ice creams, cakes, cookies, truffles, etc. Customer service at both places was great. The view from the restaurant and sweet shoppe are awesome - of the lake and pool. The workout room was alright, had a few cardio and few weighted machines. I wish they had free weights, but I was still able to get a good workout in. They also have a kids playground, a kids "Daycare" or "club". At night they have a theatre that plays kid friendly movies too. The indoor pool was being worked on when we were there, but luckily the weather was good enough we got to enjoy the outdoor pool. It was very nice! Their lounge chairs are very comfortable too. There is also a hot tub. Great view from the hot tub! The hotel also has a couple gift shops, tennis courts, a TON of meeting rooms, fish pond, and more! Definitely check it out!

This was easily the best part about our stay in Branson. Honestly, we really didn't leave much because everything we needed was here! The restaurant was great, we loved the breakfast buffet and the two menus for dinner. We ate almost every meal outside so we had a gorgeous view of the water. Restaurant service was great! Our waitresses were always super attentive and it was convenient to be able to charge everything to the room. W loved sitting out by the pool with poolside drink and meal service too! Our favorite thing was probably the marina. The prices were fair compared to other rental places and we ended up going paddle boarding/kayaking twice during our stay. I don't think the rooms were necessarily outdated, but it would have been nice to have a fridge or even a microwave. The rooms are large, I wish we would have had a view of the lake, but we were on one of the sides. I will say the rooms could be more soundproof. The way the hotel is set up with the open lobby, you can easily hear young children yelling in the lobby and on other floors, while inside your room - the hotel definitely creates echoes. I think that's what woke me up every morning. I did like the bathroom though, it was probably one of the largest hotel bathrooms I've ever had with plenty of counter space. Overall we were quite pleased with our stay here!

If I could could give this place no stars I would. Our family was on vacay and had been planning a girls day only to find out our massages were double booked... after waiting over an hour in the "lounge". All of the toilets were clogged and the "amenities" were very basic and nothing special. I would save your money or go to Big Cedar.

Facilities are not well maintained. Spiders on balcony, wasps and hornet nests, and elevator buttons that sometim3s don't respond. Room service is by request 24 hours in advance, which is ridiculous. If you get a drink at the pool, you cannot pay with card. Food at the hotel is really expensive!!!!

Booked a room last minute to escape another hotel. We were given a gorgeous room with a beautiful view of the lake. Check in was easy. The resort is beautiful and well-kept. I didn't see any other place in Branson I would enjoy staying. The Chateau was lovely and all staff was friendly. We ate breakfast and dinners at the Grille and were impressed with the food and the staff. The pools and pool areas were clean, well appointed and the clientele was very nice. People having a nice time with their families. Respectful and friendly. If I ever come back to Branson I will be staying here again.

The service is impeccable. Every staff member went out of their way, from the wait staff to the valet. The front desk and the concierge were especially helpful. The views are amazing, especially in the fall.

I only went for Brunch. This is a great place to go when you want to pay $40 for a $10 buffet. Food is bland and over all lack luster. I mentioned the chicken was hard and new chicken but exactly the same quality chicken was put out. I asked 5 members of the staff what was in a dish (I have dietary restrictions) and I got 5 different answers. I don't mind the price point at all. In fact, my assumption was that it insinuated a higher quality. I've spent 10 years working in restaurants when I was younger and I understand how the front and back of the house operate. This staff needs more training and higher quality control management.

Stayed here for a nurse educator conference. Beautiful lake view room. Clean. The spa is amazing! Staff is wonderful. Highly recommend.

Was not impressed!!! We got there at midnight,checked in and went to bed. We turned on the heater expecting it to warm up the room. Apparently it was out. Woke up around 6 freezing. Told the front desk and went to the restaurant for breakfast. Wasn't impressed with the breakfast buffet. Went out for the day and returned later that evening. Heater wasn't fixed. Told the front desk again and they sent someone to get it done. Waited about a hour for the repair. They comped a couple of drinks at the bar and offered us a free breakfast buffet which I declined. The beds were decent but not good. There's no maid service or room service during my stay. Had to go to the front desk for more towels. For this amount of money and freezing all night ( it was in the low 40's) they didn't do nearly enough. I will definitely find a different place the next time I go to Branson.

We came here after checking in to a not so great place. I didn't book here originally bc the photos online didn't look worth the extra money. I was wrong. It was a very nice hotel with friendly staff. Out stay was during covid so restaurants had limited hours and not everything was open. The pool was open and the chairs were spaced apart. Staff work masks. Room was clean and we saw people constantly cleaning the elevators. We need a place to stay every year for Kanakuk pick up-- and we think we finally found one.

I will be updating this review as I continue my stay but so far, the property is very nice. I would have given it a 5 - star if I had not been told that I could not use a luggage cart. I was told that I had to have the hotel staff use the cart - which of course will incur more cost because of the tip you would normally leave. If that isn't an issue for you then great! It is an issue for us as we have very limited funds for this conference/workcation. Room is great. They provided a roll away for my daughter very quickly and politely. I like that the care staff at the front desk texts you and you can text directly with them if you have any questions or issues. The lobby area is beautiful. So far, having to schlepp all our luggage up the hill and into our room on the 5th floor without a cart has been our only complaint - time will tell what else we discover to brag about or provide "constructive" feedback. As a marketing manager here for a conference, I look at things from a marketer/marketing manager's eye. Edit 1 - dinner first night, Atrium Cafe was excellent! Really good chicken salad sandwich and house salad.

First off, pulling up to the hotel that is under heavy maintenance was some sort of a turn off. I understand that you need maintenance done, but let the customers know before going. It was extremely load walking up to the hotel. Once we checked in we started to notice that this hotel needed MAJOR maintenance. The entrance door finish was poorly maintained and looking like it hasn't been re-finished since it was new in 97'. Once we made it to our room, it looked outdated compared to all the hotels we have stayed in. The room didn't even have a refrigerator for cold drinks to be stored. The A/C had some sort of constant rattle to it while running. We paid a little extra for a "Lake View" which was a joke because the machine outside was literally blocking the view all day and you couldn't open the doors because of a all the paint chips falling and the loud noise of the machine. Later that night we went to the bar inside the hotel which is the ONLY reason why my rating is two stars. The two ladies at the bar was super cheerful and full of energy. The next morning I woke up and had a low temp fever and could not talk well but had the entire day ahead of us and we left for our boat we rented from the Hotel. The boat was a horrible dilapidated piece of junk. It too needed major maintenance. The throttle would hang either wide open or just die. Later that afternoon we made it back to the hotel for a shower and change for dinner. That's when we found what made myself sick earlier on. There was BLACK MOLD inside the shower and the ceiling!!! Also, you can tell that the maintenance had known because some of it was painted over! That night was filled full of horrible sleep again due to the rattling A/C. The next morning and on into the following day was not so enjoyable due to being sick from the black mold inside the room. There is two reasons why this hotel is in such disrepair. One is the manager doesn't want to show high overhead cost to receive a larger bonus or two, the manager isn't getting the backing of the senior level management of spending on maintenance and repair. This is NOT the house keeper or the maintenance workers fault like I had read in previous reviews. Either way, this hotel has the true potential of being a Gem in the Ozarks, but the way it stands its a ruff diamond. It is going to take MILLIONS to get the hotel back to where it needs to be.

Very expensive property from rooms to food! Pretty on the outside and inside hotel! Rooms could use some updating and cleaning! Carpet ripped bathtub needs replaced and trash can and Kleenex containers need cleaned cob webs in rooms too ! Staff very friendly though!

This used to be the best hotel in town but sadly it has gone downhill. The rooms are extremely dated and falling apart. We stayed on a Monday and didn't know prior to booking that there is zero food available on mondays. None of their restaurants are open mondays and they suggested we call a food service delivery company. They moved our room twice because in the first room the light in the bathroom kept going on and off while I was showering, and the 2nd room the shower didn't even work. We were supposed to get a refrigerator and they never brought one, we were informed later that they had none available. We were on the ninth floor with a beautiful view except that the sliding door was broken so I was afraid my toddler was going to open it and fall. My husband needed extra blankets and pillows and we were told they had no extras for him. Needless to say we cut our stay short and left early the next morning. We ended up staying in a hotel at the Landing which was 100 times better.

My wife and I tried to make reservations at Chateau on The Lake for Sept 10th. There is no way to talk to the front desk at the hotel. We left multiple messages with the reservation company...never received a call back. I finally got in touch with someone, explained my frustration with their process and she helped book the reservation. When I received the confirmation email I discovered there is another fee charged by the hotel that amounted to about another $200. I called the reservation company back to explain that I thought it was deceptive that she didn't tell me the full price per night and she put me on mute only to come back later to ask again how she could help me! At this point we decided the Chateau was just not worth the hassle we had been through. We canceled our reservation and were able to talk to some really nice people at Thousand Hills and booked there. Please be aware if you try to book at the Chateau you will not be able to talk to anyone at the hotel and the reservation company doesn't care and will not tell you a total price. This is very deceitful in my opinion. Please beware!