Castello di Spaltenna

The Good: The place looks even better than the pictures. The infinity pool is the star of the show, but the Tuscan countryside view during breakfast and from the rooms is just as breathtaking. The food that is served, including the breakfast buffet, is incredible (although we did not try the Michelin-star restaurant on the property). Although our room was on the smaller side, it was still an excellent value with a large bathroom and comfortable bed. The Bad (not "bad", but minor annoyances): I understand that they have the "5-star hotel" and "Michelin-star" labels on their hotel and dining respectively, but it appears to have gone to their head a bit too much. The vibe in the dining room, even during the free breakfast buffet, was very stuffy and so quiet you could hear a pin drop. It definitely crossed the line beyond "relaxing" and into "tense" and excessively formal. Even the wait staff seemed quite tense during service. For instance, a waiter brought us a meal that was supposed to go to another table by mistake (no big deal!), and when he realized, he seemed to be in a panic as if he would get in big trouble with his supervisor for such a minor mistake. Beyond the service, we were a bit disappointed to discover that a simple bottle of still water for our table at lunch came out to €8. This is an unacceptable mark-up for water, even for a 5-star hotel. Lastly, housekeeping was very inconsistent with regards to the frequency they would come to clean the rooms. They were either borderline invasive and knocking on our door every 3-5 hours during the day or would not come at all...it was very strange. Although my review seems very critical, I still consider our time here to be well spent and I would highly recommend this hotel to anyone who is looking for a luxury experience with breathtaking views of the Tuscan countryside.

Exactly what you would expect a castle in Tuscany to be like. We loved everything about our experience there. The rooms are spectacular and the staff is warm, welcoming and helpful. The pool and the views are even more breathtaking than the photos....Castello di Spaltenna is a must if you are going to Tuscany. The food was also 5 stars, can't wait to return!

One thing that we did like was the Infinity Swimming Pool. It had very beautiful sightseeing and looked very nice. The hotel's location was great and it was a short distance to the city historical center. The hotel was nothing special. The conditioner worked poorly, breakfast was very basic, and the room was quite small. One surprising aspect was that the hotel provided worn-out plastic wine glasses for drinking wine. We agree that this hotel does not deserve a 5-star rating. I believe it is possible to find something cheaper and more authentic in Tuscany.

Our experience was truly remarkable. My girlfriend and I stayed for a few days, and it was an exceptional visit. The property is outstanding, with well-maintained facilities and a service team that is both friendly and eager to assist. We will definitely return next year!

We spent our honeymoon at Castello di Spaltenna and absolutely loved it! The surrounding countryside is so peaceful and beautiful, making it the perfect place to relax. Our room was amazing, the food was delicious, and the staff was so incredibly nice and helpful. We also loved the spa. I highly recommend a trip here, and we can't wait to plan another visit!

The castle is beautiful on the outside, with well-maintained grounds and one of the nicest pools I've seen recently. The spa area is also very nice. However, the rooms are disappointing. The furniture is old, and the decor looks dated. Despite this, the rooms are clean, and the bathrooms are nice.||||I have stayed in many five-star hotels, and this one is just okay. There are two restaurants on the premises, one of which is Michelin-starred. We did not eat there because the staff was extremely rude and condescending. We were poorly received by a very rude woman who is the sommelier, Miss E. Her behavior ruined our evening.||||Instead, we dined at the Osteria restaurant with a garden view, where the staff was much friendlier, and we felt welcomed as one should at any venue, especially a five-star hotel. The view was far more interesting than the internal castle court, which was hot, cramped, and had a very unwelcoming staff. The sommelier later came to our table at the Osteria, supposedly to apologize, but her confrontational attitude only made things worse, further ruining our dining experience.||||Overall, the castle is not worth the money. There are better places to stay with less attitude from the staff. Instead of apologizing, she made her very unprofessional attitude our problem trying to say she had lots to do and we were the issue because we interrupted her work which was in no way true. This is truly unacceptable behavior for a five-star hotel. I will never stay there again. If this attitude towards clients is accepted by the hotel managers, then there is a huge problem with how the hotel is run.

Magnificient Castello in the hills of Gaiole. Fantastic pool, terrace and views. Our room was authentic and comfortable and neat. Rather pricey beverages, but still ok for 5-star service. Very caring and friendly staff.

We just left Castillo di Spaltenna yesterday after a 5 day stay, we couldn’t have been happier with our decision to stay here. We travelled with friends and all 4 of us got massages which we all loved. The spa is beautiful and relaxing. Food was great, and drinks were made exactly how we wanted. A huge shout out to Augustine, our bartender, he was always accommodating and remembered what we liked, outstanding service! All of the staff we met were very friendly and helpful, housekeepers kept our rooms very clean, and always came just at the right times.|The resort is a very short walk from town with lots of restaurants for dinner variety.